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Screen Repairing reviews in Ormond Beach
2/17 - I call
2/26 - Call
2/27 - I was to meet this person at my daughters school at 9:00am and he did not show until 9:30am. The contract was not completely filled in so I asked him to fill it all in before I signed it. I gave him a $700 deposit. No where on the contract does it state it is non refundable.
4/2 - Still nothing back so I call to get an update. At approx 5pm I get a text from
4/3 - No phone call, no text message
4/4 - I text
4/7 - I did not get a response from
4/15 - Still have not gotten the check, so I email the office for an update.
4/17 - No email response still so I call the office and talk to the assistant Pat and leave a message for Chip
4/18 - I text
4/25 - Call the office again as I still have not received check. I asked for Chip but he was busy. Pat says she is writing the check today.
4/28 - FINALLY get the check after 21 days since Chip telling me he would send it right away. My $700 deposit is returned in the form of a $224 check. Nothing else is in the envelope. Just a hand written check for $476 less than what I gave them.
4/29 - I call the office and ask for an itemized bill. They "forgot" to put it in the envelope. I asked Pat to break it down. $350 for engineering (I received a small drawing taking up half a page of 8/11 paper). $26 for the permit application, and $100 for sales commission (seriously, sales commission!).
4/29- Chip calls me back to let me know those were his costs. He also admits to dropping the ball on the check but they have been really busy he says.
75 days.........but atleast I am finally done. I work in a customer service business and am absolutely schocked at the past 75 days. I am mad at myself for signing the contract after not hearing from
Bottom line. I have debated whether to write this review or not. It doesnt change what happened. It doesn't make me feel good. All I wanted to do was state the facts of what happened. There are plenty of good screen and repair companies out there. Choose wisely. If you choose
He completely removed the existing frame in each opening of the patio and replaced it with new aluminum framing. He cut each vinyl piece to fit the opening and installed it with flat spline. I was not originally pleased with the vinyl as it was obviously scratched in several places. I was assured that the cleaner he would use would take care of the problem. There were still many scratches in one of the pieces of vinyl so he replaced it at my request. The new piece was perfect and the job looked wonderful.
I was disappointed that the tech didn't see all the scratches and cut a new piece before installing the scratched one. It would have saved alot of time. I felt like he was trying to pass it off and that I wouldn't notice. When I asked to speak with his boss, he said he was the project manager and would be happy to redo the scratched piece.
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904-551-6538 Duval / St. Johns County, FL
Ormond Beach, FL
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