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After we signed the contract,
the final quality of the installation was extremely poor.
Some background: we have a 1920’s house in Miami Beach. I have a background in construction so am pretty flexible about reasonable delays and know and understand the possibility of unforeseen site conditions. We had a baby in the hospital and Alpha knew that the work needed to be done well in advance of our bringing the child home – their salesman assured me they could do this before we signed the contract. The salesman and someone I’m told was an engineer inspected the house
before we received a final quote. It is no secret that old houses have issues and it is no secret that Miami Beach has
strict inspections (thank god for that otherwise this story would likely end with our house being destroyed in a hurricane).
March 7 We receive the initial quote for ~$16,000 with estimated the windows will be delivered in mid to late April with installation complete the first week of May.
March 23 The price jumps $2,350 because they forgot to include some of the windows in the quote.
May 7 Installation complete. Ha, no, just kidding – this is when they were supposed to be done by – instead the windows finally arrived.
Sub informs me after doing his initial review of the house that he should be able to finish by Friday (at this point I
Sub removes the windows in the first room (at this point, Alpha has notice of the changed site conditions).
Alpha doesn’t send an engineer or even the salesman that provided the original estimate to examine the updated site and doesn’t stop the work which at this point was still limited to one room.
Sub informs me that it will take longer than his original estimate, no mention of cost increase but that he has talked to Alpha and the work will proceed (at this point there is no question that Alpha has actual notice that the site conditions are different)
Sub proceeds to remove the remaining windows in the house. The day before the inspector comes, the sub informs me that there will likely be a problem with the inspection because they may require us to set back into the wall farther than they are
doing, so now I know that Alpha not only had knowledge of the condition but has been working with the knowledge of a fix it is not implementing. Sadly, it is now too late to do anything about it but see what the inspector has to say.
May 17 Alpha fails the inspection, all work stops. When I say all works stops – they just left. My wife and I were across the street at the hospital and they left. They didn’t clean up the site, they didn’t seal off the gaps around all the windows (very sizable gaps).
May 17- June 3 The house which has holes around all the windows fills up with a variety of biting insects. Alpha never returns to clean the yard (my son and I have gone through a number of times, in addition to the broken glass, screws and things like that, we also found a bare razor blade one of the workers discarded with a window frame in the yard). Rather than cut their work on the sidework or front porch (like all the other contractors), Alpha did their drilling/metal work in the flower bed – so instead of being able to sweep up all the metal filings, this wonderful little shards of steel will now be a permanent fixture in the flower mulch waiting for a foot or finger to find them.
June 3 The first week of hurricane season and scant weeks before my child comes out of intensive care, Alpha informs me that they won’t finish the job without me paying a 30%
the dangers of the season (which I hired Alpha to minimize) by having incomplete installation and holes around my entire house. At this point in the season for window companies and given the time permitting issues with the City of Miami Beach will take, my house will remain unfinished for quite some time if we opt to not continue with Alpha. That original quote of $16,000 is now over $23,000.
Of course, I have to agree to what I still think of as extortion. They finally finished. I think they failed at least one more inspection in the meantime (and in spite of all this, still didn’t submit paperwork to the city in a timely fashion after it was requested by the inspectors) but they finally got over the line. Once again not really cleaning up the site, where we picked up a couple bags of trash. It’s amazing but after all this, they may have actually lowered the value of the house with their extremely poor quality. In the end, they didn’t do basic things like sand their patch work (or install their patch work in straight lines – as we discovered when installing the blinds), but I guess when you have workers that think it is OK to leave cigarette butts all over the yard – professional finishing touches are a bit much to expect.
What should have happened was that on day 1, the sub should have stopped work and Alpha should have assessed the site conditions it was now aware of now that the walls were exposed and its sub expressed concerns. Given the likelihood of problems, we could have resolved all issues up front -- and while the engineer was working on a fix good enough for the city, the damage to our living arrangement would have been minimized. As it was, I was left with the impression that
it had been worked out and even if it was going to be a little harder, it was still going to finish 2 weeks after the start.
Further by not addressing it then:
I had no
What’s more I paid for work that Alpha’s man on the ground knew would likely fail the inspection
Adding insult to injury, Alpha’s path forward ultimately denied us use of 90% of the house (all of the downstairs plus the two rooms we had to vacateupstairs for the door installation). If Alpha had stopped at that point, and gone room by room we could have had a far more livable condition.
So, yeah, not an A rating from me.
They entirely renovated the hotel's bathrooms and I was really impressed with the way the organized their work schedule, as well as with the rapidness of their work. They were completing 2, sometimes 3 bathrooms every 2 days, allowing us to be fully operational shortly after we started the project (it was a very precise and time consuming work as we had to demolish the existing tile wall one by one to save the tiles, install new valves, durock etc...).
Here is another impressive example of their thoroughness and implication. We had always been struggling with storage space in the hotel but could never come up with solutions to gain space, despite the numerous contractors and workers who worked on this site everyday for years. Well, shortly after completing his first project with us, Mr
I could describe every major project they have done for us but the conclusion would always be same. They work fast, they show up on time and will not leave the site until their work is perfect. And their prices are very reasonable, especially when if you consider the quality of service they provide. I highly recommend them, I already have many times and will be happy to keep doing so in the future.
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