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Homeowners can look at all the HVAC ads and come-ons by other HVAC companies they want and if they think their getting a deal their probably not. Quality of work and craftmanship come first and they delivered both.
Bottom line: Excellent in all aspects.
“* LIFE TIME WARRANTY ON COMPRESSOR AND EVAP COIL 10 YEAR ALL OTHER PARTS 2 YR SERVICE CONTRACT”
There is no indication or notice of registration requirement. I was never instructed or told that it was my responsibility to
I have had a service contract on this system since day one and continue to have one through March 2014. Service has been performed on the system every spring and every fall save 2012 when only one service was performed.
On Oct. 24, 2013 I placed a service call for a problem with the system. Service tech diagnosed a faulty Heat strip and it was replaced the next day along with a faulty Fan Control Board. All parts were covered under warranty and I paid for the labor ($175.00).
I subsequently placed a call to schedule the Fall tune-up for Nov. 7, 2013. While the service was being done the Compressor suddenly stopped running. The service tech could not get it to start again. The tech placed a call to his boss regarding the problem, sent him the info via text and voice messaging. The tech received a return call from his boss and was told there was no warranty coverage. I then showed the contract specifying the warranty information to the tech. He relayed this info to his boss and the tech told me his boss was on vacation and the tech would contact me that afternoon with the part ordering information and schedule the install of the compressor.
I was never contacted that Thursday afternoon. Nor was I contacted the next day Friday or that weekend.
On Monday, November 11, 2013 at about 09:45 AM, I called
Since it was expected to have a very cold night, the service man called the office to see if we could get a replacement that day, and they rearranged what their day had been planned to accommodate our needs. They even took the charge for the service call and deducted it from the price of the new unit. Then to protect the unit from the same problem that it had, they installed a four inch concrete base for the unit to rest on.
All in all, the people were courteous, prompt and pleasant. Even better, my wife and I did not have a very cold night.
I was caught totally off guard, and told him that I was told that it was a free estimate by the lady who made the appointment. His attitude and demeanor changed almost immediately and he began berading me about how he doesn't work for free and I should know better than to think that there would be no charge for him climbing up in my attic and looking at my AC. I then reiterated that I was told the estimate was free. He then stood in my living room and called the main office and verified that I was told that the estimate was free. Apparently the receptionist was incorrect, this company only does free estimates for replacements not repairs. At this point the issue should have been dropped and he should have been on his way. Instead, he stood in my living room and made a phone call to the apparent owner of the company and went over the story with him and continued to discuss me and call me a "pain in the a**" with me standing 2 feet away from him. Once he got off of the phone he again asked me to pay the $59ish dollars and I again refused stating that I was told that the estimate was free and he verified that I was told exactly that. He continued to be rude, making snide comments, and belittling me as he walked out the door.
I was appalled at the behavior of this repairman that I invited into my home. He even verified that what I was told by his company was correct and that was still not good enough for him. Due to his behavior and attitude I would NEVER reccommend this company for anyone to use.
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