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Land O Lakes Asphalt Driveway Articles
Prior to my signing the contract, I requested references and visited and spoke with three people who had used them. Each one was totally satisfied with the work that was done and all three driveways were still lovely even though they had been done several years earlier.
This was a a two-step process in that the asphalt needed to dry before the stamped process could take place. They gave me the approximate date they would return and everything went according to schedule. The staff were totally professiona and one could tell that they knew what they were doing.
When the job was done, I sent him an email telling him how delighted I was and asking that he include my property on his list of references. Talk about "
After a few phone messages, we were able to get someone to come out and look at the issues. The problem was acknowledged and eventually scheduling was worked out (more phone calls).
They showed up when the store was closed and overlaid more crack filler over the many that didn’t take the first time. They even filled a few new ones. Then we get the call looking for more $$ for filling the new ones. Problem is, there was still more warranty to be completed (add’l cracks to re-fill, seal coat lifting in many spots). We’re heading into Sept (almost a year later) and to date, no one has come back out, no more work has been done, and going forward, we doubt we will ever hear from them again. On that note, we won’t refer them to anyone either because the parking lot looks like crap. Too bad, they actually had the opportunity to take care of their customer and they elected not to.
I believe the reason things didn’t take on the first round was because they didn’t do a thorough job of cleaning the asphalt. I assume this is also why the (2) coats of seal coat are lifting around the parking lot as well.
So, for the reasons of extremely poor customer service, shoddy work, and well, the woman who answers the phone and never knows anything…. We simply cannot recommend this company.
It took numerous reminders for probably over two weeks to even get them to come out to do the job.
Yes, I should have known right then, but I made a mistake of proceeding.
When they came out, I just could not believe how shoddy a job they did. It took less than two weeks for the asphalt patch they put in to collapse. And it is the part of the driveway barely even driven on!
It appears they put in no foundation! Just basically papered over the hole.
Then, for about a month I am repeatedly - and very politely - requesting that the problem is fixed. After countless reminders on my end, empty promises on theirs, and finally - the owner telling me to "stop bugging him with my stupid patch" - I am giving up.
My strong recommendation - avoid like a plague.
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