Access to trusted reviews, the best Water Softener Companies and exclusive discounts!
Real Member ReviewsMemberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
DealsAngie’s List is a Community that you’ll use time after time. Research who to hire, learn tips and tricks, and consult with your neighbors
Instant Community AccessMembers can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
Complaint ResolutionIf a project goes badly, Angie’s List has a complaint resolution team standing by to help you.
Lakeland Water Softener Installation And Repair Articles
So, after many phone calls to
In installing the replacement softener, since it was a bit taller than the old one, he had to raise the copper pipes a little. The owner had informed us that we would have to pay for this (the $210 listed above). My husband had asked
Well, the guy,
Well, later that evening, all of a sudden, all the water in our house turned a brownish yellow...??? We called Pristine's emergency number and told them and the guy on the line said that it was "no big deal" and that the installer "had forgotten to flush the lines." We knew he hadn't "forgotten" anything. We had used this water for cooking, and were understandably concerned with our safety. He said "Well, I wouldn't drink it myself" and told us to flush the lines ourselves, and to "have a great night." Right...We had to open every spigot in the house and let it run for 20 minutes. Total waste of a precious resource, and there's nothing like realizing you just made your dinner using tainted water.
I called our great plumbers that night, and they said the guy should have run the softener ALL THE WAY THROUGH a cycle and we would never have had this issue, and were not supposed to flush the lines ourselves. Apparently, the yellow was dust from the resin balls in the softener tank; not something you want to drink, ever. All
Since we had no faith in the install or Pristine at this point, we decided to have our plumber out to inspect the install and test the water. Good thing we did because the bypass at the top of the unit, the bypass
Oh, and before the installer even got to our house to put the unit in, Pristine had already registered the unit to themselves, AGAIN. So, to get any warranty work done, we again must use Pristine. The plumber called this "holding your unit hostage" so Pristine can control the unit for as long as the customer owns it. If you buy one from them, make sure to
Bottom line from OUR experiences: Pristine overcharges for their units, are not plumbers, is not interested in customer service, is not interested in warranty work unless they make some $$ on it, and will not return your calls...unless you are a new customer, of course. We will be calling our plumber for service, even though we will have to pay for it. We'd rather do this and have peace of mind than
Every part of the deal went beautifully, no surprises or shocks. Overall i think it went perfectly. You can not ask for nicer people to deal with. A week after the system was installed it stopped working, we called and
If you need a water softener and want real service i would recommend them anytime
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Water Softener Companies in Lakeland, FL
North Port, FL
Spring Hill, FL
Wesley Chapel, FL
Join Angie's List to get the best local reviews in Lakeland.
- Instant access to reviews for 700+ services
- Exclusive service discounts - up to 70 percent off!
- Top-notch support from our live call center