"The name of the company truly speaks to the service. I called because they were offering a Groupon special and from my first interaction over the phone, I was impressed with the friendly professionalism I was met with. They gave me a confirmation call ...more the day before the cleaning and a call an hour before to let me know they were on schedule to meet at the appointed time. Since this was a move-in cleaning, I was particularly concerned with getting the kitchen and bathrooms clean and while I was busy doing some cleaning myself, I did observe the care they took when cleaning some of the grungiest places (down on all fours scrubbing the tile in the shower, thoroughly wiping the inside and outside of the kitchen cabinets, and really getting into the nooks and crannies where grime seems to accumulate). I also appreciated that they were very kind and courteous throughout the visit and didn't try to push an "upgrade" to the services they were already providing. "
Rated Review by Jennifer N.
"Called several times to discuss starting service for my new home. She was amazing on the phone and sounded like a perfect fit for my weekly needs. I kept calling back to schedule a day and she kept promising to call back to schedule and never did. ...more I was very disappointed to not give her a try. "
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Lakeland Cleaning Services Reviews
"The cleaning is done well. Those sent to my home do a great job. However there is poor treatment by those in management. They are not responsive to those they hire. There is inconsistency and unreasonableness in where they are sent, often taking them miles out of the way. Others in those areas could be given the work and be much closer. Gas is ...more expensive. Management argues with the workers on distance from their home, strictly going by internet mileage. That is often misleading.
There have been two instances of tips not being given when stated clearly on the check the amount and purpose. They only give those tips when called on it by me or the worker.
This company has hired some excellent workers, then they treat them with disrespect. They are hurting their own reputation when they do that. "
"Overall, I was disappointed with the experience. Before you get your house cleaned, they send a questionnaire (how many pets, how big, etc). This is how they determine the price. We were completely honest, we have 3 cats, our house is small, we keep it fairly neat and have few knick knacks. They also provide tips for how to enjoy your house cleaning ...more (basically telling you to lower your expectations and not be home during the cleaning)- it even
us to believe we should do some pre-cleaning before the maid came in. So we left our house completely picked up (dishes were done, laundry, etc) and fairly clean (beds made, no stuff laying around). The floors and surfaces were the main thing we wanted to cleaned before we hosted a party. We bought a three hour service. We only have a 1365 sq feet home, and were charged over $230 for the three hour cleaning (a steep rate if you ask me). They sent people out to our house to clean, then I got a call that they weren't done, and needed an extra $75 to do the floors. This was appalling to me. We were honest on the survey they sent to get an estimate, when they quoted us we expected that to be the amount for the house cleaning. To me, if the maid was able to get it done, it was either a productivity issue or a bad estimate. We shouldn't have to fork out more money for either of those errors. When I spoke to the guy, it sounded like this was something they frequently did.
We inspected the house after the cleaning. The house was clean, but some areas like our mantle, still had dust. They did a good job on the sinks (the chrome was shiny), bathtub, and shower door was cleaner then I've ever been able to get it. Overall, it was nothing special and not worth the money to me.
I've seen them feature Groupons for a fraction of the price we were charged. I wrote a review about the service for the company when they solicited the feedback, but nothing was done to fix the situation. They try to push signing up for a regular service, but I told them this was a one-time thing for a party, but if they did a good job I would consider signing up. After this experience I have no interest in using them again. "
"As soon as they arrived they began to work. I was truly impressed with their efficiancy and detail to things like dusting baseboards, and cleaning the glass sliding door.My home is sparkling!I scheduled another appointment with them when they were finished.
on Monday and explained that I was needing an urgent house detailing after an extended illness. He scheduled me the very next day. He and
arrived at scheduled time. They paid close attention to details and did an excellent job. I was impressed with the quality of the work. They brought ...more their own supplies and left flowers and chocolates. I have opted to use them on a regular basis. You won't make a mistake by using this company. GREAT JOB!"
"They are pretty responsive in terms of fixing problems. Most of their people are good. When I had a problem they removed the person I had a problem with and put someone else in their place. I have a three bedroom house and a lanai. They basically only cleaned two bedrooms and did not clean the lanai. That wasn?t my rebuff. They are the only ones ...more I have ever used. I think they are a little pricey, but then I'm not sure what the going rate is over here."
"I had them clean the bathroom and kitchen and they did what they were asked to do and I was pleased with the service. I paid for the service on Monday and gave them the key to leave for the new pastor coming in to the home. My husband was present and he said they came on time and left and it looked great. They have different service options that are ...more tailored to your needs. They were at my home for 4 hours and that was the $100 was for. I would use them again and recommend them to everyone."
"I hired Cleaning Authority after having a horrible experience w/a national cleaning co whose name is highly recognized (see report filed). I met with
& during our walk through I showed her the damage to my home (scraped walls, dented chair rails) & told her in detail what I had experienced w/the other co. She took notes ...more that were then transferred to the work order that is given to the employees the day of service. Unfortunately, my experience with Cleaning Authority was as bad as w/the other co. They continued to damage my home, leave my back door unlocked & overlooked the detailed instructions on my service sheet. I repeatedly called
& then elevated my concerns to the manager
w/o results. I asked for a dedicated team instead of a revolving door of emps. as a solution which
agreed to & they couldn't get this right either over the course of at least 4 services. I am at a loss as to how companies can run this way & canceled my service on April 18, 2007."