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Hollister Fireplace Installation And Maintenance Articles
I will return in the future as my needs arise.
2+ weeks went by and never heard from
Scheduling the install was a breeze once I was able to talk to them and the lady on the phone was fantastic to deal with (wish i could remember her name).
-Always showed up on time
-Install was done well and fast
-Still being charged $75 for a Fireplace Inspection where the service tech forgot to provide any information back to the office and I essentially did his job for him on this part.
-Labor Rate for the install was $199 for roughly 25 minutes of work (I think $75 of the labor rate is included in there for the inspection but just gave up questioning it when I got two contradictory answers)
-Communication was terrible. At no point during this process did I receive the follow up promised in the timeline provided by
All in all they did a very nice job with the install but will probably never use again do to how big a disaster just getting the part ordered and trying to get everything setup was. The fact that i'm still going to be charged for the Fireplace Inspection is also a huge negative.
My wife and I had just started to consider having our gas fireplace service before it got cold again and received a Big Deal offer. After checking the reviews of this company we purchased it and he was out 2 days later.
Very nice gentlemen - knew what he was doing, gave me some pointers on how to care for the unit - and made the fireplace run and look better than it has in a while. Work came with a year warranty - great piece of mind.
Would recommend without hesitation and will use again at our next cleaning.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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