Havana Mattress Discounters

Havana, FL

Sample Reviews

B

Rating
based on end result, their furniture is amazing! but they really need to tighten up their company. we waited 4 months for our chairs, the table we wanted was discontinued (luckily I called up the LA store and they had one left but getting it shipped was a headache as yopu have to purchase from your nearest store and then gave me a really high shipping quote, then a different girl gave a much better price) they then forgot some of our stuff in the delivery, but then found out its backordered too. In short, their stuff is amazing, and customer service really depends on which rep you happen to fall on which I guess is true for most businesses.
- Bracha E.
A

Rating
I ordered a king size mattress, box springs, and metal frame from
Havana Mattress Discounters Provider Name Locked
to replace our queen size bed. My husband was out of town on business when it arrived, so I was not able to take apart the old bed and move it out of the way by myself. The
Havana Mattress Discounters Provider Name Locked
folks not only delivered the new mattress, etc., but they took apart the old one, put it in our garage, assembled the new headboard (which I ordered online from a company in CA and couldn't even take out of the box because it was too heavy), and assembled everything for me. And all very cheerfully! Excellent service!! And to top it off, the sales folks were not at all pushy, and the mattress I chose feels wonderful! I would definitely recommend
Havana Mattress Discounters Provider Name Locked
, and I will go there for future mattress purchases!
- Nora F.
A

Rating
A+ for their customer service. I visited the
Havana Mattress Discounters Provider Name Locked
and worked with
Havana Mattress Discounters Provider Name Locked
to get me the best price for the best mattress for my husband and me. Purchase was made and delivery set up for Saturday. Address numbers were transposed and mattress was delivered and accepted to the wrong house. ( I know. I can't believe someone accepted it either when they didn't purchase it. ) But as soon as I saw this on the
Havana Mattress Discounters Provider Name Locked
delivery tracking I called the salesman,
Havana Mattress Discounters Provider Name Locked
, who assured me he would find out what happened and make it right. To make a long story short the delivery manager,
Havana Mattress Discounters Provider Name Locked
, showed up at my house, took complete responsibility and promised to take care of it "today". My new mattress, box springs and bed frame were set up and ready to go by 1:30 pm. The customer service and professionalism shown me by
Havana Mattress Discounters Provider Name Locked
,
Havana Mattress Discounters Provider Name Locked
and delivery/ set up personnel (
Havana Mattress Discounters Provider Name Locked
and
Havana Mattress Discounters Provider Name Locked
?) is worth and A+ rating.
I cannot rate the actual mattress yet Optimum Inspiration Gold as I've only slept on it one night.
- karen W.
A

Rating
If you are looking to be educated and treated honestly and fairly with a mattress purchase, look no further than
Havana Mattress Discounters Provider Name Locked
.
Havana Mattress Discounters Provider Name Locked
(owner) is very knowledgeable about the mattress industry and removes the smoke & mirrors from the purchasing process. He has developed strong relationships with less well known brands that offer equal quality to the big brands.
Havana Mattress Discounters Provider Name Locked
also offers delivery (and remove your old mattress) for a very modest charge. You will receive a lot of value for your money by supporting
Havana Mattress Discounters Provider Name Locked
at
Havana Mattress Discounters Provider Name Locked
.
- Mark S.
A

Rating
I was in
Havana Mattress Discounters Provider Name Locked
for a show and had some time to
Havana Mattress Discounters Provider Name Locked
. I was looking for a new mattress and had plans to buy in the DFW area as it was closer to home. These guys were awesome to work with and answered all my questions. They did not try to push me into the most expensive and actually recommended a bed that was a lower price point even though I had an unlimited budget. I decided that the service was so good and the price, that I worked with them to buy in
Havana Mattress Discounters Provider Name Locked
instead of DFW which would have been much easier to get the mattress to my house.
- Heath S.
A

Rating
We have a newly built home and I really wanted the highest quality mattress I could find. The entire team at
Havana Mattress Discounters Provider Name Locked
made the whole process so
Havana Mattress Discounters Provider Name Locked
and easy for both my husband and me. From the moment I stepped into the showroom, they treated me like one of the family. They provided me with several options and explained the unique craftsmanship of the mattresses. My husband has back issues and we both need the right bed to be comfortable. I found the right mattress very quickly with their help, but they didn't place pressure on me; they allowed me to take my time and call my husband to join me so we could be absolutely sure. The entire team was just so professional from the owner,
Havana Mattress Discounters Provider Name Locked
, to the sales staff, and the outstanding delivery team. They make the process fun (if that is even possible!); they know their mattresses and assisted me and my husband in selecting just the right items. I couldn't be happier and we are sleeping in our "forever" bed. It really was the best choice we could have made. I would recommend
Havana Mattress Discounters Provider Name Locked
in Carmel at the Design Center to all my friends and family!
- Joan G.
F

Rating
When one thinks of Amish Built, one immediately thinks quality, craftsmanship, integrity and value. Not so with the
Havana Mattress Discounters Provider Name Locked
. Even though their website section of "About Us" boasts "The
Havana Mattress Discounters Provider Name Locked
Family and its President,
Havana Mattress Discounters Provider Name Locked
, are committed to handcrafting the highest quality handcrafted mattresses at an honest price. That's the
Havana Mattress Discounters Provider Name Locked
Promise."
On December 20, 2011 my wife purchased a 'Special Ordered' Model No: 2550- Paradise Biscayne Bay Plush 1S TT
Havana Mattress Discounters Provider Name Locked
Twin Mattress. My wife mailed her completed Warranty Registration Card to the
Havana Mattress Discounters Provider Name Locked
on January 24, 2012,
2 days after the I picked up the mattress at World Futon, a retailer of
Havana Mattress Discounters Provider Name Locked
and where the purchase and order was initiated. A copy of the "Warranty F" 12-Year Non Pro-Rated Warranty card is attached herein. Also attached herein, is a photo copy of the Warranty F tag attached to the mattress. The mattress displayed signs of unreasonable sagging in early January of 2014. My wife contacted the Dutch Craft Mattess Company on January 12, 2014 with her concern.
Havana Mattress Discounters Provider Name Locked
, Office Manager,
Havana Mattress Discounters Provider Name Locked
, said we needed to go to their retailer in Knoxville, World Futon, where we ordered the mattress. It was explained to Ms
Havana Mattress Discounters Provider Name Locked
that we did not have a good experience with them on other components of the special order; that World Futon has an F rating on both the Knoxville BBB and Angie's List. We asked and Ms
Havana Mattress Discounters Provider Name Locked
agreed we could deal directly with the
Havana Mattress Discounters Provider Name Locked
. Over the next month I sent photos of the mattress to both "
Havana Mattress Discounters Provider Name Locked
" (who dealt with warranty issues) and then Ms
Havana Mattress Discounters Provider Name Locked
who took over the matter from
Havana Mattress Discounters Provider Name Locked
. It got to the point that Ms
Havana Mattress Discounters Provider Name Locked
would not respond to our e-mails and/or telephone calls. The last contact we had with Ms
Havana Mattress Discounters Provider Name Locked
was about March 28, 2014.
The mattress was getting progressively worse and my wife was developing
Havana Mattress Discounters Provider Name Locked
back and neck pain. My wife has endured three Cervical Fusions over the past 30-years with the most recent being in 2012 as well as a total knee replacement in 2010. It was imperative to purchase the best affordable bed on the
Havana Mattress Discounters Provider Name Locked
of which we though we had found in the
Havana Mattress Discounters Provider Name Locked
. My wife weighs less than 130 pounds, there is absolutley no reason a mattress with a 12-Year Non Pro-Rated Warranty should be breaking down in a two year period, unless, the product is not all it is claimed to be, which is obviously the case in this instance.
On June 12, 2014 we purchased another mattress from another manufacturer which cost us $1149.00. Out of frustration my wife sent a Certified Letter to Ms
Havana Mattress Discounters Provider Name Locked
outlining the previous negelect to attend to our Warranty and also informed her of the new mattress purchase.my wife further advised that she no longer want to pursue the Warranty issues, but rather, was seeking a monetary "pro-rated amount of $799.00 of which would include returning the mattress to
Havana Mattress Discounters Provider Name Locked
, TN in a clean/dry condition at our expense upon receipt of their payment. Enter Mr.
Havana Mattress Discounters Provider Name Locked
, President of
Havana Mattress Discounters Provider Name Locked
Matress Company. Mr.
Havana Mattress Discounters Provider Name Locked
replied via e-mail on June 20, 2014 now stating the photo supplied by us did not meet th eindustry standard of body impressions over 1.5" and ofered several options for a resolution since they"always try to make sure the customer is happy to the best of our ability." Ha! The resolutions offered by Mr.
Havana Mattress Discounters Provider Name Locked
were; send the mattress back to them for repair; take the mattress to another area dealer of theirs for repair; send a sales rep to our home for inspection; or take the mattress back to the place of purchase for a refund. I replied to Mr.
Havana Mattress Discounters Provider Name Locked
in a Certified Letter dated June 15, 2014 informing him I find it interesting that neither of his representatives we/I had spoke to, Ms
Havana Mattress Discounters Provider Name Locked
, and/or
Havana Mattress Discounters Provider Name Locked
, ever mentioned we any of the resolutions opportunities offered above. I also informed Mr.
Havana Mattress Discounters Provider Name Locked
that all of this was too little, too late, due to the unresponsiveness of his company representatives and as such, we were forced to purchase another mattress. I then reinterated to Mr.
Havana Mattress Discounters Provider Name Locked
we were only trying to secure a fair and just refund based on his 12-Year Non Pro-Rated Warranty and used this number to request the pro-rated amount of $799.00, viewing this number as just and fair. I also offered Mr.
Havana Mattress Discounters Provider Name Locked
the opportunity to entertain us with a monetary number his company thought would be just and fair. However, Mr.
Havana Mattress Discounters Provider Name Locked
has shown no willingness to do this and persists with the ludicrous claim he is a manufacturer and has no obligation to refund us anything for his defective mattress.
- John C.
D

Rating
I was told that the frame would arrive in approximately 5 days and then 4 to 5 days later the mattress would arrive (or it could have been vice versa. I just knew my wait was going to be no more than 2 weeks). The mattress arrived in a box, rolled up in about 7 days, however, I am still waiting on the frame after 4 weeks from placing the order. I have called the company back on several occasions and am told that they have to email the manufacturer of the frame and then they would get back to me. However, I have only received one response from them. I am now told that the rails are on back-order and they have not provided me with a time frame for delivery. First, why would they not state this upfront knowing my concern with my father and his recent falls. Second, their lack of return phone calls and response to delivery date is truly unacceptable. I am also uncertain how this effects their 120 day sleep trial guarantee. I would like to just receive a refund, however, when I have researched other companies that provide the high-low option with an adjustable bed, this seems to be the only one unless I order a hospital bed which defeats my purpose of having a comfortable, normal sized bed for my father. I still do not know when the frame will arrive!
- Ferris B. B.
A

Rating
We went shopping for a new bed on Saturday - had it in our home on Tuesday - free delivery and set up. The gentleman that sold it to us was the one who delivered it. Very professional, informative, friendly and humorous.
- Cherie L.
A

Rating
Needed new mattress for antique double bed that sits high off the floor. Wanted a
Havana Mattress Discounters Provider Name Locked
profile so guests did not need a step stool to get onto the bed.
Havana Mattress Discounters Provider Name Locked
was the only dealer I found that was able and willing to work with me to come up with the combination of a bunk board and
Havana Mattress Discounters Provider Name Locked
style, but comfortable, mattress that gave me what I wanted. Very happy with the result. Price was reasonable though they were not willing to bargain.
- TELIA M.
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All Mattress Discounters in Havana, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Mays-Munroe & The Sleep Center

2791 Capital Cir NE
Tallahassee, FL

WorkingWonders

8209 Ruxton Crossing Court
Towson, MD

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