Delray Beach Mattress Discounters

Delray Beach, FL

Sample Reviews

F

Rating
Our son was a premie and never sleeps well unless he sleeps with us. He gets regular nose bleeds. They leaked right through the protector pad. When the protector leaked I called the store within 5 days and asked what I should do. I thought I should call the protector company but the sales woman we worked with said to call her if we had "any problems", so I did.
The store employee that sold us the set told me "she would contact the company for us". I pursued this with her for awhile,
probably about a year and finally gave up. For the record the mattress warranty specifies "no cleaning fluids are to be used".
By mid 2014 the mattress had a high lump in the center and both sides sagged very badly. I frequently roll right off the bed. We reported the issue to
Delray Beach Mattress Discounters Provider Name Locked
in
Delray Beach Mattress Discounters Provider Name Locked
, the place of purchase. Mattress Marshals came and inspected the mattress. The woman that came told me the mattress had failed and had over 1 1/2" of sag and should be replaced.
I got a poorly copied form letter (black toner streaks all over page) that looked like it was copied many, many times, denying our claim because of the stains. The letter didn't even have a name at the bottom or a number to contact them.
On 8/16/2014 I called the store in
Delray Beach Mattress Discounters Provider Name Locked
and found they had no manager. I was told to contact
Delray Beach Mattress Discounters Provider Name Locked
in Glenmont, NY. He said he would look into cases where the Comfort Care protector pads failed and would call me back on Monday 8/18/2014 and update me. He also told me to try Mr. Clean Magic Eraser on the stains. This did nothing.
I hadn't received a call by 8/29/2014 so I called the Glenmont store again.
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was in Syracuse but the employee said he would contact him and have him call me that day. I received a call from
Delray Beach Mattress Discounters Provider Name Locked
Bell, Director of Customer Service Relations in
Syracuse. (Isn't Customer Service supposed to be nice and help you?).
Delray Beach Mattress Discounters Provider Name Locked
started off by being mean, nasty, insulting and unprofessional. We spoke for 5 to 10 minutes and I got so frustrated I hung up.
He did mail a copy of the Mattress Marshals report to me. I don't know if Mattress Marshals lied to me, or
Delray Beach Mattress Discounters Provider Name Locked
altered the report, but now it shows the mattress only sags 1 1/4".
I am pursuing having a local television station's Consumer Reporter interview us so they can show how companies like
Delray Beach Mattress Discounters Provider Name Locked
and mattress manufacturers treat consumers.
I am also going to tell everyone I know, whether they are looking for a mattress now or in the future NOT to go to
Delray Beach Mattress Discounters Provider Name Locked
because of the way they treat people AFTER they spend their money their.


- Andrew B.
A

Rating
The salesman at the 13111 San
Delray Beach Mattress Discounters Provider Name Locked
location showed us the various types of mattresses then let us take as much time as we needed to try them out. No hard sell, just answered our questions then got out of the way. They could have delivered the same day but we were getting new bedroom set so we scheduled delivery foe later in the week. The delivery was on time and went smoothly. Once we started to use the bed we realized the new bed was taller than the old one which made it hard to get in and out of bed with the tall pillow to mattress. You literally had to boost yourself into bed and it felt like you were falling when getting out. The next day I called the store and inquired about a low profile foundation. It had to be ordered but was delivered and switched out in less than a week - they only charged a restocking fee. I will definitely go back to Factory a Mattress!
- Janice A.
B

Rating
based on end result, their furniture is amazing! but they really need to tighten up their company. we waited 4 months for our chairs, the table we wanted was discontinued (luckily I called up the LA store and they had one left but getting it shipped was a headache as yopu have to purchase from your nearest store and then gave me a really high shipping quote, then a different girl gave a much better price) they then forgot some of our stuff in the delivery, but then found out its backordered too. In short, their stuff is amazing, and customer service really depends on which rep you happen to fall on which I guess is true for most businesses.
- Bracha E.
A

Rating
I ordered a king size mattress, box springs, and metal frame from
Delray Beach Mattress Discounters Provider Name Locked
to replace our queen size bed. My husband was out of town on business when it arrived, so I was not able to take apart the old bed and move it out of the way by myself. The
Delray Beach Mattress Discounters Provider Name Locked
folks not only delivered the new mattress, etc., but they took apart the old one, put it in our garage, assembled the new headboard (which I ordered online from a company in CA and couldn't even take out of the box because it was too heavy), and assembled everything for me. And all very cheerfully! Excellent service!! And to top it off, the sales folks were not at all pushy, and the mattress I chose feels wonderful! I would definitely recommend
Delray Beach Mattress Discounters Provider Name Locked
, and I will go there for future mattress purchases!
- Nora F.
A

Rating
A+ for their customer service. I visited the
Delray Beach Mattress Discounters Provider Name Locked
and worked with
Delray Beach Mattress Discounters Provider Name Locked
to get me the best price for the best mattress for my husband and me. Purchase was made and delivery set up for Saturday. Address numbers were transposed and mattress was delivered and accepted to the wrong house. ( I know. I can't believe someone accepted it either when they didn't purchase it. ) But as soon as I saw this on the
Delray Beach Mattress Discounters Provider Name Locked
delivery tracking I called the salesman,
Delray Beach Mattress Discounters Provider Name Locked
, who assured me he would find out what happened and make it right. To make a long story short the delivery manager,
Delray Beach Mattress Discounters Provider Name Locked
, showed up at my house, took complete responsibility and promised to take care of it "today". My new mattress, box springs and bed frame were set up and ready to go by 1:30 pm. The customer service and professionalism shown me by
Delray Beach Mattress Discounters Provider Name Locked
,
Delray Beach Mattress Discounters Provider Name Locked
and delivery/ set up personnel (
Delray Beach Mattress Discounters Provider Name Locked
and
Delray Beach Mattress Discounters Provider Name Locked
?) is worth and A+ rating.
I cannot rate the actual mattress yet Optimum Inspiration Gold as I've only slept on it one night.
- karen W.
A

Rating
If you are looking to be educated and treated honestly and fairly with a mattress purchase, look no further than
Delray Beach Mattress Discounters Provider Name Locked
.
Delray Beach Mattress Discounters Provider Name Locked
(owner) is very knowledgeable about the mattress industry and removes the smoke & mirrors from the purchasing process. He has developed strong relationships with less well known brands that offer equal quality to the big brands.
Delray Beach Mattress Discounters Provider Name Locked
also offers delivery (and remove your old mattress) for a very modest charge. You will receive a lot of value for your money by supporting
Delray Beach Mattress Discounters Provider Name Locked
at
Delray Beach Mattress Discounters Provider Name Locked
.
- Mark S.
A

Rating
I was in
Delray Beach Mattress Discounters Provider Name Locked
for a show and had some time to
Delray Beach Mattress Discounters Provider Name Locked
. I was looking for a new mattress and had plans to buy in the DFW area as it was closer to home. These guys were awesome to work with and answered all my questions. They did not try to push me into the most expensive and actually recommended a bed that was a lower price point even though I had an unlimited budget. I decided that the service was so good and the price, that I worked with them to buy in
Delray Beach Mattress Discounters Provider Name Locked
instead of DFW which would have been much easier to get the mattress to my house.
- Heath S.
A

Rating
We have a newly built home and I really wanted the highest quality mattress I could find. The entire team at
Delray Beach Mattress Discounters Provider Name Locked
made the whole process so
Delray Beach Mattress Discounters Provider Name Locked
and easy for both my husband and me. From the moment I stepped into the showroom, they treated me like one of the family. They provided me with several options and explained the unique craftsmanship of the mattresses. My husband has back issues and we both need the right bed to be comfortable. I found the right mattress very quickly with their help, but they didn't place pressure on me; they allowed me to take my time and call my husband to join me so we could be absolutely sure. The entire team was just so professional from the owner,
Delray Beach Mattress Discounters Provider Name Locked
, to the sales staff, and the outstanding delivery team. They make the process fun (if that is even possible!); they know their mattresses and assisted me and my husband in selecting just the right items. I couldn't be happier and we are sleeping in our "forever" bed. It really was the best choice we could have made. I would recommend
Delray Beach Mattress Discounters Provider Name Locked
in Carmel at the Design Center to all my friends and family!
- Joan G.
F

Rating
When one thinks of Amish Built, one immediately thinks quality, craftsmanship, integrity and value. Not so with the
Delray Beach Mattress Discounters Provider Name Locked
. Even though their website section of "About Us" boasts "The
Delray Beach Mattress Discounters Provider Name Locked
Family and its President,
Delray Beach Mattress Discounters Provider Name Locked
, are committed to handcrafting the highest quality handcrafted mattresses at an honest price. That's the
Delray Beach Mattress Discounters Provider Name Locked
Promise."
On December 20, 2011 my wife purchased a 'Special Ordered' Model No: 2550- Paradise Biscayne Bay Plush 1S TT
Delray Beach Mattress Discounters Provider Name Locked
Twin Mattress. My wife mailed her completed Warranty Registration Card to the
Delray Beach Mattress Discounters Provider Name Locked
on January 24, 2012,
2 days after the I picked up the mattress at World Futon, a retailer of
Delray Beach Mattress Discounters Provider Name Locked
and where the purchase and order was initiated. A copy of the "Warranty F" 12-Year Non Pro-Rated Warranty card is attached herein. Also attached herein, is a photo copy of the Warranty F tag attached to the mattress. The mattress displayed signs of unreasonable sagging in early January of 2014. My wife contacted the Dutch Craft Mattess Company on January 12, 2014 with her concern.
Delray Beach Mattress Discounters Provider Name Locked
, Office Manager,
Delray Beach Mattress Discounters Provider Name Locked
, said we needed to go to their retailer in Knoxville, World Futon, where we ordered the mattress. It was explained to Ms
Delray Beach Mattress Discounters Provider Name Locked
that we did not have a good experience with them on other components of the special order; that World Futon has an F rating on both the Knoxville BBB and Angie's List. We asked and Ms
Delray Beach Mattress Discounters Provider Name Locked
agreed we could deal directly with the
Delray Beach Mattress Discounters Provider Name Locked
. Over the next month I sent photos of the mattress to both "
Delray Beach Mattress Discounters Provider Name Locked
" (who dealt with warranty issues) and then Ms
Delray Beach Mattress Discounters Provider Name Locked
who took over the matter from
Delray Beach Mattress Discounters Provider Name Locked
. It got to the point that Ms
Delray Beach Mattress Discounters Provider Name Locked
would not respond to our e-mails and/or telephone calls. The last contact we had with Ms
Delray Beach Mattress Discounters Provider Name Locked
was about March 28, 2014.
The mattress was getting progressively worse and my wife was developing
Delray Beach Mattress Discounters Provider Name Locked
back and neck pain. My wife has endured three Cervical Fusions over the past 30-years with the most recent being in 2012 as well as a total knee replacement in 2010. It was imperative to purchase the best affordable bed on the
Delray Beach Mattress Discounters Provider Name Locked
of which we though we had found in the
Delray Beach Mattress Discounters Provider Name Locked
. My wife weighs less than 130 pounds, there is absolutley no reason a mattress with a 12-Year Non Pro-Rated Warranty should be breaking down in a two year period, unless, the product is not all it is claimed to be, which is obviously the case in this instance.
On June 12, 2014 we purchased another mattress from another manufacturer which cost us $1149.00. Out of frustration my wife sent a Certified Letter to Ms
Delray Beach Mattress Discounters Provider Name Locked
outlining the previous negelect to attend to our Warranty and also informed her of the new mattress purchase.my wife further advised that she no longer want to pursue the Warranty issues, but rather, was seeking a monetary "pro-rated amount of $799.00 of which would include returning the mattress to
Delray Beach Mattress Discounters Provider Name Locked
, TN in a clean/dry condition at our expense upon receipt of their payment. Enter Mr.
Delray Beach Mattress Discounters Provider Name Locked
, President of
Delray Beach Mattress Discounters Provider Name Locked
Matress Company. Mr.
Delray Beach Mattress Discounters Provider Name Locked
replied via e-mail on June 20, 2014 now stating the photo supplied by us did not meet th eindustry standard of body impressions over 1.5" and ofered several options for a resolution since they"always try to make sure the customer is happy to the best of our ability." Ha! The resolutions offered by Mr.
Delray Beach Mattress Discounters Provider Name Locked
were; send the mattress back to them for repair; take the mattress to another area dealer of theirs for repair; send a sales rep to our home for inspection; or take the mattress back to the place of purchase for a refund. I replied to Mr.
Delray Beach Mattress Discounters Provider Name Locked
in a Certified Letter dated June 15, 2014 informing him I find it interesting that neither of his representatives we/I had spoke to, Ms
Delray Beach Mattress Discounters Provider Name Locked
, and/or
Delray Beach Mattress Discounters Provider Name Locked
, ever mentioned we any of the resolutions opportunities offered above. I also informed Mr.
Delray Beach Mattress Discounters Provider Name Locked
that all of this was too little, too late, due to the unresponsiveness of his company representatives and as such, we were forced to purchase another mattress. I then reinterated to Mr.
Delray Beach Mattress Discounters Provider Name Locked
we were only trying to secure a fair and just refund based on his 12-Year Non Pro-Rated Warranty and used this number to request the pro-rated amount of $799.00, viewing this number as just and fair. I also offered Mr.
Delray Beach Mattress Discounters Provider Name Locked
the opportunity to entertain us with a monetary number his company thought would be just and fair. However, Mr.
Delray Beach Mattress Discounters Provider Name Locked
has shown no willingness to do this and persists with the ludicrous claim he is a manufacturer and has no obligation to refund us anything for his defective mattress.
- John C.
D

Rating
I was told that the frame would arrive in approximately 5 days and then 4 to 5 days later the mattress would arrive (or it could have been vice versa. I just knew my wait was going to be no more than 2 weeks). The mattress arrived in a box, rolled up in about 7 days, however, I am still waiting on the frame after 4 weeks from placing the order. I have called the company back on several occasions and am told that they have to email the manufacturer of the frame and then they would get back to me. However, I have only received one response from them. I am now told that the rails are on back-order and they have not provided me with a time frame for delivery. First, why would they not state this upfront knowing my concern with my father and his recent falls. Second, their lack of return phone calls and response to delivery date is truly unacceptable. I am also uncertain how this effects their 120 day sleep trial guarantee. I would like to just receive a refund, however, when I have researched other companies that provide the high-low option with an adjustable bed, this seems to be the only one unless I order a hospital bed which defeats my purpose of having a comfortable, normal sized bed for my father. I still do not know when the frame will arrive!
- Ferris B. B.
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All Mattress Discounters in Delray Beach, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Advanced Carpet Cleaners

828 2nd St
West Palm Beach, FL

Advanced Carpet Cleaners

12260 Sag Harbor Ct
Wellington, FL

Anthony Interior Inc

1829 E. Sample Rd.
Pompano Beach, FL

Christopher's Carpet Cleaning & Flood Services

7169 154th Rd N
Palm Beach Gardens, FL

Cowell's Carpet Cleaning, Inc.

1432 SW 49th Ave.
Fort Lauderdale, FL

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

DLC CARPET CLEANERS, INC

13209 MARCELLA BLVD
Loxahatchee Groves, FL

DND Carpet, Rug & Upholstery Cleaning

22461 Arcadia Ct
Boca Raton, FL

E.J. Schrader Mattress

6601 Norton Ave
West Palm Beach, FL

Eco Earth Cleaning Service's

774 Rolling Hill Dr
Sebastian, FL

Heavenly Sleep Bedding

3487 W. Woolbright Rd
Boynton Beach, Fl

McConnell Brothers Carpet Cleaners

1975 W Frederick Small Rd
Jupiter, FL

Mercedes-Benz of Delray

1001 Linton Blvd
Delray Beach, FL

Mr Steemer Carpet Cleaners

421 E Atlantic Ave
Delray Beach, FL

MURPHY BED USA INC

6301 N FEDERAL HWY
Boca Raton, FL

New Media Target

2946 Fontana Place
West Palm Beach, FL

Pacecon General Contractors

129 Turnberry Dr
Lake Worth, FL

Stoner's Helping Hands

337 NE 3rd Ave
Delray Beach, FL

Superior Optimum Services corp

1200 S Rogers Cir
Boca Raton, FL

Two Brothers Affordable Inc.

5050 SW 27th Ave
Fort Lauderdale, FL

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