Clearwater Home Security Systems

in Clearwater, FL

Home Security System Reviews in Clearwater

A

Rating
I was impressed with both the sales rep and then the technician that installed the system. I wanted a totally hard-wired system and not wireless, which is what most companies are selling these days.
, the sales rep, assured me Cross could do that. (Other companies said they could not.)
Cross's installer,
has been installing security systems for 30 years so really knew what he was doing. He did a very professional job. I have a big house and wires had to be run through the attic. The installation took eight hours and was not
.
Everyone at
has been very professional and competent. I also like the fact that they are a local company and I always know who I will be talking to when I call.

- Susan H.
A

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If you are looking for a quality security system installed by a professional with an eye for detail and great customer service skills, call Bill at
. You can shop around all you want but you can save a lot of time by taking my advice and just call Bill. I do not believe you will find a better deal and security equipment with 24 hour monitoring than what
Orendore (Bill) can provide. To all it may concern. Our home was burglarized and within an hour and a half; the perpetrators went though everything in our home. On that day we lost our privacy and security. It traumatized my wife and she didn't want to stay in our home. As a result, I began looking for a security company to monitor our home. After several quotes and discussions over the phone we selected
. based on the sincerity and patience of
Orendore (Bill). He was the only vendor who took the time to look at our home before giving us a quote for everything we needed to protect our home, nothing more and nothing less. Bill didn't use high pressure tactics or tricks to sell us items or features we didn't need. In fact he actuall explained why some features we wanted were redundant and unnecessary and expressed this in
terms for our understanding. When we gave Bill the go ahead to install the system, he installed it in one day testing each component as he installed it. When he finished, he returned all funiture to its previous location and cleaned all areas of work. Prior to leaving Bill gave us a complete overview of the system again and explained its operation in detail. We are more than satisfied with the system, installation and his customer service skills. As I stated above, we would strongly recommend
. to anyone needing a home security system. Take my advice and JUST CALL BILL.
- James K.

Clearwater Home Security System Articles

Home Security System reviews in Clearwater

F

Rating
I purchased this equipment and service from an advertisement placed on Angie's List. Nowhere in the Advertisement or in subsequent phone conversations with the company was there any mention of a "contract". In fact I mentioned to the Phone Salesperson that I already had an alarm service and just wanted to try something new. After purchasing the equipment and installing the system ourselves, we used it for about 4 months. It was nothing great, or any better than what I already had, so we decided to "eat" the cost of the equipment for now and turn off the service. Imagine my shock in being told I had a 3 year contract and it would cost me approximately $1000.00 to turn it off!! After speaking to several employees and Management I was basically told I could either "Pay up or they would ruin my credit". I am disappointed in Angie’s List for not showing this very important information in the advertisement. I am extremely dissatisfied with the deceptive practices used by
Clearwater Home Security Companies Provider Name Locked
to lure Customers into a Contract. I’ll admit, I should have read what I signed more carefully but I had no reason to suspect any falseness from the people I spoke to or the advertised item. My best advice to everyone is DO NOT USE THIS COMPANY! They have deceptive practices, false advertisement and very poor Customer Service. I am very upset with all of this.
- Kevin and Carol C.
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I would Highly recommend
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The price was very fair. In fact,
Clearwater Home Security Companies Provider Name Locked
did to over sell anything I didn't need. He is very knowledgeable in the industry.
Clearwater Home Security Companies Provider Name Locked
was very efficient and also very knowledgeable. Whole team very trustworthy.
- Lee S.
B

Rating
Front Point customer rep supervisor reached out to me promptly. I must say, they are very responsive. I have no question about Front Point's supervisor professionalism. I ended up returning the system. As I suspected, front point had an incorrect equipment list and I was refunded partially, after I contacted the supervisor who previously handled my complaints, i finally received full refund today. all in all, customer service was great with supervisor, not so impressed with the regular customer rep. I still do not understand why they have a wrong equipment list of mine.


========================
I am changing my review because I found out more about the contract (surprises) after I signed the three year agreement.

At the beginning, the sales rep pushed me to sign the contract even though I told him we would not start the service till middle of October. During the call with the sales rep, I was told that my "Risk Free Trial" period was extended to 60 days (because I expressed my concern not being able to activate the system til middle of October). Today, I just found out that I will still need to pay Front Point monthly service fee during the "Risk Free Trial" , even though I have not installed or activated the system.

Today, my initial purpose of my call was to see if Front Point could extend the "free" period to next month, since we will move to the new place in November. When I called Front Point customer service expressing that I have not even installed the system yet because I have not moved to the new home yet, I was told REPEATEDLY by Front Point's rep that Front Point was charged by Verizon. As if, them being charged will justify me the customer getting charged the full amount ($ 42.99 )of service that I did not use. I do not know how much Front Point pays Verizon per customer added, but it certainly wont be $42.99 per month! After upset complaints, they did however offer to extend my contract term by two months so we will receive credit back for the first two months (service we did not receive) after the "trial period" is ended.

I am still under the trial period and they have already acted like they have all the rights to charge me. Not to mention, early this month , I also found the discount I received originally from the sales rep was charged back to my credit card again without even notifying me the charge. I found this out by reviewing credit card statement. (it was later credited back to me after complaints)

I signed a contract for 36 months. If this is the customer service and attitude that I will have for the rest of the contract. I'd rather not have a security system than being robbed by one! Especially, I was told that early termination of the contract, I will need to pay 80% of the rest of the contract term.
- Ada O.
D

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We had numerous false alarms in the first month. We finally had them return to the condo where they replaced some faulty wiring installed by the first installers. The system worked fine after that. The monthly fee was $44.95, a little pricey as we later found out.
There are so many company 800 numbers, it difficult knowing which one to call when you need to talk to someone. The wait is usually long to talk to areal person. The biggest problem came when we moved to another condo less than a year later and called to cancel our service. We had already decided to go with another company, any other company but ADT, at the new condo. The customer service representative told me I had signed a THREE YEAR CONTRACT and that I would be reponsible for the remining monthly fees in my contract to the tune of $800 plus!! When I pulled out and looked at the contract I signed on the installation day. It was four pages of tiny print and the 3 year year contract notification was not easily seen. I feel like we have been ripped off by this company that has swallowed up almost all of the smaller companies that were their competition and there are very few other options. I found a small alarm company for our new condo and the equipment and monthly fee were each 50% LESS.
- Michael D.
A

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They are easy to deal with and it just works. In comparison to another company, they seemed to be a decent company. They are pretty responsive and professional. I would use their services again in the future.
- Paul K.
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Overall, this was a great experience as everything went smoothly even with a the few glitches in the original installed system. From the initial 6 phone calls, Art's patience in trying to set an appointment while I was moving and his easy going manner made the transition easy.
Clearwater Home Security Companies Provider Name Locked
and
Clearwater Home Security Companies Provider Name Locked
arrived on time and within 40 minutes the job was completed. Am a very happy camper and feel totally secure.
- CAROLYN B.
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For an emergency call it went very well. Everyone was kind and courteous from the answering service to the technicians. They were prompt, courteous and professional. They showed up in quickly, since my smoke alarms were going off without any smoke in the house. They found the problem and installation was done. The technician explained everything in detail about the new alarms and answered any questions. They cleaned up after themselves. I will definitely use them again. They may be a bit pricey but as the saying goes "you get what you pay for!"
- ANNE K.
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Good experience and continued support. Very responsive to any issues that may arise. Remember to
Clearwater Home Security Companies Provider Name Locked
your alarm with the city in which you live.
- Barbara C.
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All Home Security Companies in Clearwater, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

24-7 Global Door Service

PO Box 603
Largo, FL

A SPARK AWAY

Lakeland, FL

A-1 Security Alarms,Inc.

1703 N.Tampa St.
Tampa, FL

A1A Home Automation and Security

790 Mullet Road Suite A35
Cape Canaveral, FL

ABC Home & Commercial Services

9475 E Hwy 290
Austin, TX

ABILITY FIRE EQUIPMENT CO

2435 Sumatran Way Apt 17
Clearwater, FL

Absolute Security, INc.

11620 54th St N
Clearwater, FL

ACCESS SAFE & LOCK CO

5532 US Highway 98 N
Lakeland, FL

Ace Security

Lutz, FL

ACN Direct

Tampa, Fl

Active Security

4900 Seminole Rd.
Saint Petersburg, FL

ADEMCO-DISTRIBUTION SALES

13190 56TH CT
Clearwater, FL

ADI

13190 56TH CT
Clearwater, FL

ADT

8222 118th Ave N
Largo, FL

adt security

4 th street
Saint Petersburg, fl

ADT Bradenton

1000 1st Ave W
Bradenton, FL

ADT Brooksville

510 E Liberty St
Brooksville, FL

ADT Clearwater

1010 Court St
Clearwater, FL
Clearwater Zip Codes

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