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D
"Signed a contract with
Nov 11, 2014, the contract stated that work would start within 3 days of a signed proposal(weather permitting). They" started work for the first time on Nov 18. That should have been my first indicator to turn around and run and stop payment on my check. The contract also states that the completion date is within 17 days, but to add 10 days if a diamond brite finish is selected, which it was. They drained the pool on the 18th of Nov to start work and the first time that water was put back into the pool was on
16. Now, the contract is a signed contract from
. showing an estimate for all the work that needed to be completed for a complete pool renovation, but
did not perform most of the work. The decking around the pool had sunk down and needed to be repaired. Most other companies I called to come look at it told me that they could do all the other work, but they would have to get another company to do the concrete work. Not
of
! He said he could do it all! All of it was subcontracted from the concrete work to the tile work, to the actual plaster work done in the pool. The only thing that I can see that his guys did was repair the crack, remove and replace the mastik around the deck, and service the pool itself. There were many delays in this process and not ONE of them was because of weather. If there was a delay, we the customer, had to call
to find out what was going on and even though we repeatedly told them that we did not do business that way, they continued to keep us in the dark about everything. We called
at
(the office person) on Friday
23 to find out what was going on and that's when we were told the final inspection was completed and they were finished. I thought that final inspections needed to be conducted with the customer? Guess not with these guys, even though their website claims that customer satisfaction is there #1 priority, don't be fooled. The last thing that I want to mention is that we ordered the midnight blue diamond brite and these guys are supposed to be the experts. After they installed the diamond brite and started filling the pool with water, there were long sweeping streaks in the pool finish that never went away. After 3 weeks of waiting for God to apparently take care of it, they drained my pool again and "acid washed" the pool again. Well now the color went from a nice midnight bluish color to a lighter blue and not what I ordered. At this point I wish I had never seen
's name come across my computer screen when I was researching companies to do this work. This total job cost just under $10k and I DID NOT get what I paid for!

-Kenneth S.

F
"They closed down my pool the previous season, fall 2013, and then I used them to open my pool in spring of 2014. When they opened the pool, they realized there was" something wrong with some of the equipment, but the issue was created by them when they closed the pool. When they went to turn the pool on, there was water leaking out of a pipe as a result of their previous visit. He said he would need to come back another day to fix the issue, and that there was going to be an $85 trip charge to come back out even though they created the problem to begin with. Before they came back out, they called me to update my credit card information, which I went ahead and updated with them thinking they would take care of the fee. They hadn't come back out to do the additional service yet, and I indicated to her when I was updating my card that I was not okay with the fee being charged. He came back out to fix the problem, but I noticed they charged me the $85 fee. I contested the fee with them, and I did not get a refund. Therefore, I quit using them. I tried reaching out to them again at least three times via phone and email, and all three times I got the run around.

-Douglas L.

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Angie's Answers

?
?
My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
?

You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

?
I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Atlantic Beach

A

Rating
The overall quality of the work was excellent. The workers were professional and courteous and did a great job cleaning up after themselves. The timeline was met and the job was finished to our complete satisfaction.
Atlantic Beach Pool Cleaners Provider Name Locked
, the owner, is not always as responsive as we would have liked and never actually visits the work site (we never actually met him, just spoke on the phone and communicated via email). Additionally, while the job was completed at the promised time, there were times/days where workers did not show up or only worked a few hours rather than a full day. From my perspective, it was a bit frustrating because the job probably could have been done in 5 or 6 days rather than a full 2 weeks. However, the timeline given at the start of the job was 2 weeks and that is when it was completed. Overall, we are very pleased with the job and would utilize them in the future.
- Michael C.
A

Rating
Great. We communicated quite a bit by text because of the differences in his schedule and mine. He came, he saw, he diagnosed, he ordered the necessary part and he came back & installed. Our spa had been unusable for quite some time and now it's great!

- Marjory B.
A

Rating
The owner was very responsive and easy to get in touch with. His quote was very fair and the job was done very well! I would definitely recommend this company to others.
- Dee Dee M.
A

Rating
I informed
Atlantic Beach Pool Cleaners Provider Name Locked
that my son's home was inspected by the buyer's inspector. The inspector found the pilot not to be lit, so he couldn't test the heater. This heater is an older model Pentair MiniMax Gas Heater for the Spa. The pilot can go out just from wind blowing or moisture (rain) getting on it, but my son wanted it checked to make sure it is working properly for the new buyers and to pass the inspection. My son's AHS Home Warranty was called twice for the same issue...the pilot is out on the heater please send a service person to see why it is going out. The same service company came and lit the pilot. The first time my son doesn't know if they looked at it, the second time my son was home when service tech came. The service tech lit the pilot light and started walking off. My son asked him if he was going to look at the gas heater to see why the pilot was going out. The service tech actually told my son, "No, I'm just here to light the pilot".
I started making calls from Angie's list pool and spa heater repair.
Atlantic Beach Pool Cleaners Provider Name Locked
was the first person to call me back.
Atlantic Beach Pool Cleaners Provider Name Locked
spent a lengthy amount of time explaining how the heater works and different scenarios that could be happening as to why the pilot light goes out. He told me that he would go to my son's home on Monday and have a look at it. He also informed me that he is State Certified to work on LP Gas Pool Heaters. I didn't know there was such a thing. Apparently, there are many LP Gas Pool Heater owners that don't know this. A business that doesn't have state certification can be penalized with a hefty fine and other state recourse. Also, if the gas heater is still covered by a manufacturer's warranty and it is serviced by a non-certified company this would void the warranty. I also told
Atlantic Beach Pool Cleaners Provider Name Locked
about the pool light and that it's not a wire because that has been tried by the same company that was to check the pilot light issue.
Atlantic Beach Pool Cleaners Provider Name Locked
recommended a company for me to call.
I received a text from
Atlantic Beach Pool Cleaners Provider Name Locked
that he couldn't come on Monday. He had become ill, but he said if he would come Tuesday. Tuesday he was still very ill. He was began trying to find someone that he knew would do a good job and was state certified. He gave me names and numbers in but everyone was beyond the schedule we needed to have someone come. I couldn't believe
Atlantic Beach Pool Cleaners Provider Name Locked
would do this while he was ill. He stated he takes his work seriously, his business is family run and they're proud of their service record..plus he is a little in shock because this usually never happens to him. He felt very guilty which he shouldn't have felt. He texted me several times during the next couple days...even though he was still ill...I told him to get better but he was bound and determined to find someone to help. Someone else was found to repair the gas heater and the company is state certified. :) It's amazing to me because even though I haven't met
Atlantic Beach Pool Cleaners Provider Name Locked
, he reached out to help even through illness when he could've just had the "I've come to light the pilot light and that's it " attitude! Thanks
Atlantic Beach Pool Cleaners Provider Name Locked
!
- Vicky S.
A

Rating
We had another company take a look at the our system because the filter had no pressure. They said that we would need to replace the motor and all of the plumbing around it for around $1000. My husband did some looking and found that
Atlantic Beach Pool Cleaners Provider Name Locked
had a far better price on the motor and comparable price on labor.
Atlantic Beach Pool Cleaners Provider Name Locked
arrived in the time frame that we were given, took a look and said that the motor sounded fine and he would recommend just the plumbing repair. He was finished in about an hour as promised.
- Vicky G.
D

Rating
Objective: Get gas fireplace working for the holidays.
First Visit: We were encouraged to purchase a large gas tank for outside the house for $1000. During the install soot was tracked all over our rug.
Second Visit: Two weeks after the installation the system failed to work. We were charged for the service call.
Third Visit: We purchased a new log set and kit for $1000, which began to fail two weeks later.
I have made over 30 calls and I am asked for all my information every time I call with no response. For two seasons now we have just wanted to get a working fireplace for the holidays. $2100 later we still have the same dream.
- Anthony P.
A

Rating
Emailed
Atlantic Beach Pool Cleaners Provider Name Locked
Pool Service through Angies List. The very next day, I had a call back AND a service call. The day after the service call, my new heater was in place. It took longer for the pipe glue to dry than the entire process of arranging for service :-) This company is professional from the first contact. Goes without saying that they are our new go-to company for all things pool! Looking forward to working with them again. I recommend
Atlantic Beach Pool Cleaners Provider Name Locked
to anyone looking for fast response and great workmanship. This was a no-brainer!

FYI, out of 3 pool services that I contacted on Angies List, only two services responded and
Atlantic Beach Pool Cleaners Provider Name Locked
Pools are the only ones who provide service to the Humble area.

- Wendy B.
A

Rating
Atlantic Beach Pool Cleaners Provider Name Locked
is the greatest. Very professional. He kept me in the loop the entire process. He was very patient and again very professional. I would use him again (Hopefully won't have to) and refer him to anyone who asked. Always showed up on time and even came on a Sunday to finish up.
Atlantic Beach Pool Cleaners Provider Name Locked
and his workers are the best.
- Helen S.

All Pool Cleaners in Atlantic Beach, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A1 Spa Service & Sales

11604 Tyndel Creek Lane
Jacksonville

AC Tech Services Inc

20 Knight Boxx Rd
Orange Park

Action Irrigation & Landscaping

6001-21 Argyle Forest Blvd
Jacksonville

Affordable Leak Detection

1698 Sandy Hollow Loop
Middleburg

Air Waves Heating and Cooling

13230 Maryweather Ct
Jacksonville

Alaric Health, Beauty, and Wellness

4000 St Johns Ave
Jacksonville

ALL-TYPES POOL SVC, INC.

PO BOX 28022
Jacksonville

ALOHA POOL COMPANY

PO BOX 50131
Jacksonville Beach

American Home Shield

889 Ridge Lake Blvd

American Well & Irrigation Inc

1651 Mayport Rd
Atlantic Beach

Aqua Extreme Pools

5951 Brush Hollow Rd.
Jacksonville

ASAP Plumbing

PO Box 48070
Jacksonville

ASP - America's Swimming Pool Company Jacksonville

4378 Crooked Creek Dr
Jacksonville

Atlantic Coast Pool

940 Shutter Ave
Jacksonville Beach

Atlantic Stone & Tile

6370 US-1
Saint Augustine

Baker Pump Service

7496 W Washington St
Glen Saint Mary

Ball Heating and Air Conditioning llc.

p o box 23625
Jacksonville

Bass Pools

340 3rd Ave S
Jacksonville Beach

Beaches Pool Service

1215 16th Avenue North
Jacksonville Beach

Big Wave Pools

843 4th St.
Neptune Beach

Big Z Pool Service

12984 Silver Oak Drive
Jacksonville

Blue Water Pools & Spas

14286-19 Beach Blvd. #244
Jacksonville

Bluewater Island Group Inc.

3004 Lydia St
Jacksonville

Breakwater Construction

825 Roberts Rd
Saint Johns

Burbank Maintenance

11255 Guinn Rd
Jacksonville

C. Gathany Inc dba American Leak Detection

11076 Blue Roan Ct
Jacksonville

Classic Marcite, Inc.

5951 Richard Lane W.
Jacksonville

CleanSafe Pools, LLC

P.O. Box 6698
Jacksonville

Coastal Luxury Outdoors

3653 Regent Blvd Ste 203
Jacksonville

Coastal Pool Care

121 St Emilion Court
Ponte Vedra Beach

CONTRACTORS CHOICE STEAMBATH AND SAUNA

4946 HERTON DRIVE
Jacksonville

Coral Lawn & Pool Service,Inc.

10383 Forest Haven Dr. E.

Crawford Electric

2301 Marsh Point Rd
Neptune Beach

CROWN POOLS, INC

3002 PHILLIPS HWY
Jacksonville

CS Handyman Services Group, LLC

2806 Paces Ferry Road West
Orange Park

EARTH WORKS DESIGN MAINTENANCE

12501 BEACH BLVD
Jacksonville

Englewood Well and Pump Co Inc

1303 Hickman Rd
Jacksonville

Epic Pools & Hadrscape Construction, Inc.

3948 3rd St S #123
Jacksonville Beach

Epps professional property service

6409 diamond leaf dr
Jacksonville

First Coast Viking Pools

12892 Fernbank Ln
Jacksonville

FLORIDA BONDED MASTER POOLS

8608 BEACH BLVD
Jacksonville

Florida Pump Service Inc.

192 Industrial Loop S
Orange Park

GARDEN CITY POOLS

1989 DUNN AVE
Jacksonville

Gentlemen Movers Inc

1835 Inglewood Dr

Hamac Pools Sales & Services

1240 Lakewood Drive
Saint Johns

HENDERSON POOL SVC & SUPPLIES

1486 MARSHVIEW CT
Atlantic Beach

Indigo Pool & Spa, LLC

12488 Gately Oaks Lane East
Jacksonville

Island Watershapes

PO Box 96197
Fernandina Beach

Jacksonville Screen Inc

12278 Autumnbrook Trl E
Jacksonville

Jessie's Carpet Cleaning 1.877.CLEANING

9745 Touchton Rd.
Jacksonville

JET - A - TUB

Jacksonville

K and R Pond Care

PO Box 16209
Jacksonville

KERRY MARTIN POOL BUILDERS INC

9740 SAN JOSE BLVD
Jacksonville

Krystal Klean

PO Box 51267
Jacksonville Beach

LASTER POOL PLASTERING INC

12450 Biscayne Blvd Apt 412
Jacksonville

Lord General Contractors Corporation

Post Office Box 99
Indian Rocks Beach

Magic Poolz

7061 old king road
Jacksonville

Majestic Pools

1031 Blanding Blvd.
Orange Park

Never Green Pool & Spa Svc.

130 pablo point
Jacksonville

Never Green Pool Service

4009 Eunice Rd
Jacksonville Beach

NORTH EAST FLORIDA CHEMICAL

11345 Distribution Ave W
Jacksonville

North Florida Pool Solutions, Inc.

1769 Heatherwood Dr.
Jacksonville

Orange Park Pool Services Inc.

PO Box 1891
Orange Park

Painter's Hands LLC

7330 Burlingame Ct
Jacksonville

PALACE POOLS INC

2265 St Johns Bluff Rd S
Jacksonville

PARADISE POOL SERVICE

2860 Mandarin Meadows Dr N
Jacksonville

Paragon Pools

11250 Old St Augustine Rd
Jacksonville

Paver Plus Jax Inc

5023 Bowden Rd
Jacksonville

Pinch A Penny Inc - Jacksonville

12220 Atlantic Blvd
Jacksonville

PINCH A PENNY POOL & PATIO SPA

625 STATE ROAD 13
Saint Johns

POOL LEAK GURU, LLC

PO Box 8030
Fleming Island

Pools By John Clarkson

600 St Johns Bluff Rd N
Jacksonville

POOLS BY JOHN GARNER

1540-6 MONUMENT RD
Jacksonville

Poolside Designs, Inc

Green Cove Springs

Poolworks Plus Inc

2990 Preserve Landing Dr
Jacksonville

Precision Leak Detection Inc

Po Box 17291
Jacksonville

Pristine Pools

305 Summerset Dr
Saint Johns

RENAISSANCE POOLS & SPAS INC

1906 RIVER OAKS RD
Jacksonville

SPARKLEAN POOL CARE,LLC

9101 BRANCHWATER CT
Jacksonville

Stanley Pools Inc

8647 Old Orange Park Rd
Orange Park

Star Pools

1015 Atlantic Blvd
Atlantic Beach

SUNBURST POOLS INC

1895 CORPORATE SQUARE BLVD
Jacksonville

SURFACE SPECIALISTS

994 BLANDING BLVD, UNIT 109
Orange Park

Symbiont Service Corp

4372 North Access Road
Englewood

Team Spaulding Pools & Spas

6154 Lannie Rd
Jacksonville

Tempool Inc.

1512 Milcoe Road
Jacksonville

The Loyd Group Inc.

6271 St Augustine Rd
Jacksonville

TOWN & COUNTRY HOMES

1 ENTERPRISE DR
Bunnell

Tropic Waters Pool & Spa

11529 Sweetwater Oaks Dr W
Jacksonville

Vita Spa of Jacksonville

1600 Park Ave #4

Wayne's Solar, Inc.

357 Andrews St
Ormond Beach

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