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He gets a "B" because my screen door was broken and it wasn't even mentioned to me... I just found it when I got home. The screen door was held open with the stopper, and I assume he couldn't figure out how to close it, so it was forced, and snapped. The door is old, and the porch is on my list of areas to fix-up, so I'm not super angry, or anything... but he should have notified me that it happened. It's damage, and to not notify me that it happened is unacceptable.
Just another small tip for the provider: in the future, you should probably call the customer when you arrive (if they're not home) and when the job is done - just to let them know. I didn't know if he'd even come to do the work until I got home at the end of the night.
Vinny contacted us the day before we were to have the pressure washing done and gave us a time to expect the crew on Thursday, 10/17. This time was slightly off, but that was due to the crew completing another job prior to starting our work.
Vinny also called Thursday afternoon, 10/17, to see how things went and to let us know that his carpenter would be there on Friday, 10/18, to begin the repair work needed. Good communications.
On Friday, Estuardo, the carpenter, arrived at 10 AM. We explained the work to be done (carpentry repairs, squirrel damaged areas to be primed and wrapped in aluminum) and he went to Home Depot for the required supplies, which took about an hour. At 2:30 PM, Estaurdo told us he had run out of aluminum and would return on Saturday to finish the work. When asked what time to expect him, Estuardo indicated he would be back sometime after 9 AM. He actually arrived on Saturday around 10:30 AM, but quickly got to work and finished at 1:15 PM. He had primed and caulked all the carpentry repairs on the garage door areas as well as finished all the squirrel damaged areas and the replacement of wood needed on one of the patio columns in the back. He picked up after himself and let us know when he was done. I asked him if he knew if the painters would be onsite on Monday but he wasn't sure and recommended I call Vinny.
Since I hadn't heard from Vinny by Tuesday morning, 10/22, I called to determine when to expect in the painters. We did have scattered rain showers predicted, so Vinny agreed the painters would return on Thursday, 10/24, which they did. Again,
Both gentlemen proved to be professional, courteous and hard working and
The only complaint I had ( a very minor one which I did not voice) was during the spraying of the screen room, quite a bit of water came inside because of the high pressure and left it a bit messy. Fortunately it was due for a cleaning so I didn't mind too much. If I had already cleaned it I would have been upset at the extra work that would have given me.
In summary, I was well satisfied with my experience with "
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