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Altamonte Springs Awning Articles
Awning reviews in Altamonte Springs
After several days of not hearing from
We were given a specific time for installation (between 10am and 2pm). At 1:30pm on the scheduled day, their workers had not shown up, so we called the office to make sure they would be there. The woman told us they were running late, but they would be there by 2pm. The workers finally arrived at 3:30pm, never calling us to let us know. When they arrived they were confused about where the awning was going to be installed, telling us they would have to relocate our porch light. We told them the awning was not being installed by the porch light, so they would not have to relocate it. When they started installing the awning we noticed it was not what we had ordered: we order an awning without side panels. They continued to install it and realized the measurements were wrong, which meant they had to move our gutters!! That same evening I send the company an email message indicating all the problems and that they needed to fix these problems: side panels and awning dimension.
After a couple of days I get a call from their office asking if we were available on the following Tuesday for their workers to come remove the awning and then available a couple of days after that to reinstall it. I asked what they were going to do, since she had not mentioned they had received my email or review what I had written. She said they were going to fix the awning and replace it. I agreed and the person who came out to remove it immediately noticed the problems (they were not subtle issues). The person who came back a couple of days later was very personable and professional and left only after we said we were satisfied. The awning looks great and we love it once it now that it was installed properly.
Their customer service needs some training. we've had many contractors in the past and we understand that mistakes are made. It's the response of the customer service that can either fix the problem or make it worse. In this case,
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