Townsend Lumber Stores

in Townsend, DE

78
Lumber Stores are
in Townsend

17
Lumber Stores in Townsend
are top rated

F
Rated by
SKIP L.
"I asked the telephone rep specifically if this work was being performed by Home Depot or was being contracted out. The rep assured me that it was done by Home Depot. On that basis," I made an appointment. The confirmation, however, indicated that the services were being provided not by Home Depot, but were marketed through Home Depot with the work performed by a company called US Remodelers. (Note the spelling).. That I had been given misleading information was concern enough for me to cancel the appointment. Out of curiosity I did a Google
and found no such company listed in this area. Using the phone number on the confirmation I learned that the number belongs to
(different spelling) in New
, which is not BBB accredited. BBB reports one complaint that is closed because BBB was "unable to locate business.". The reason is that while their phone number is listed under the misspelling, the website uses the correct spelling. That fact, the different spellings of the business name (!), and the lack of any local reviews confirmed that my cancellation was the right decision --and that I had wasted a good half hour. While the local installers may be competent, I suggest that anyone considering this service look more extensively than I did for reviews of the company, their products, and their performance record before considering dealing with them. http://www.bbb.org/dallas/business-reviews/construction-and-remodeling-services/
-in-pennsauken-nj-90127381/complaints
A
Rated by
mary B.
"My son-in-law installed the gate for me. Then he stained it to protect the wood. It looks great. I always wanted a gate on the North side of my house and now I have one.
F
Rated by
Robert F.
" Buyer Beware. Do not purchase
roofing products.
WILL NOT honor their warranty. Below is a letter detailing my warranty claim." To date, I have not received a response from the company. I am writing to you under the provisions of Massachusetts General Laws, Chapter 93A, Section 9, the Consumer Protection Act. I am writing to request relief as outlined in that statute. On or about 10/17/10, the following unfair or deceptive act(s) or practice(s) occurred: On 10/17/13, we hired a roofing contractor to install a
asphalt shingle roof on our home. After 2 1/2 years the roof has failed. The adhesive strip on the shingles did not seal properly causing numerous shingles to lift and blow off the house. Since so many shingles are now lifting off the roof, the entire roof has been compromised. Since your product has a 30 year guarantee, we submitted a warranty claim. As recommended by
, we hired a second Massachusetts licensed contractor to inspect the roof. He determined the roof was installed properly. Unfortunately my claim was denied by
Corporation. Since
refuses to honor their warranty we intend to pursue this issue in Massachusetts small claims court for the sum of $6,400.00, the cost of the original installation, plus 163.30 in court fees. Under the provisions of Section 9 Chapter 93A, I am providing you with the opportunity to make a written offer of settlement of this claim by repairing/replacing the roof or refunding us the total cost of installation within 30 days. If you fail to make a good faith offer of settlement in response to this request, and I institute legal action, a court may award me double or triple damages, attorney's fees and costs if the court finds in my favor. I may be reached at the address written above, or at (xxx) xxx-xxxx between the hours of 9:00 AM - 3:00PM. I look forward to hearing from you. Buyer Beware.

Townsend Home Improvement Store Articles

Home Improvement Store reviews in Townsend

A

Rating
The representative Cleair
Townsend Lumber Stores Provider Name Locked
was very professional and helpful throughout the entire process. He was very knowledgeable about the product and worked to help us easily attain the loan needed to pay for the work. The services were performed quickly and perfectly while we were at work. We are very pleased all around with the work and the way company tirelessly worked with us on every aspect. I would highly recommend them to all of my friends.
- robert C.
F

Rating
I went to
Townsend Lumber Stores Provider Name Locked
early in
Townsend Lumber Stores Provider Name Locked
to order some carpet,
(because it is the only supplier in the area). After waiting nearly 45 minutes
for a rep to assist me at the carpet counter, I got my quote scheduled for
someone to come out and measure. You would think that something as
Townsend Lumber Stores Provider Name Locked
as
coming on the right day for the measurement would be an easy task, but they
showed up on the wrong day when I was at work, so therefore they were unable to
get in the house. Delaying the measurement until another day when we could
reschedule. We finally settled on a day when I could get them in the house
(that we were not yet living in at the time) to measure, and I told them to
call me when they got there so I could be sure that they got the correct rooms
measured. Of course they did not, and I received a quote for $500 dollars over
what they had initially estimated. I reviewed the measure, and found that they
had added on an additional room DOWNSTAIRS, when I specifically told them that
it was only the upstairs that I wanted carpeted. Normally, I would be shocked
by the quote, but after seeing how shady
Townsend Lumber Stores Provider Name Locked
is with the quotes and
estimates, I kind of expected it. After straightening things out, we finally
ordered the carpet and they told me it would be a few weeks until the carpet
arrived. They then send you off to some company called Home Solutions that
takes care of the install. You have a better
Townsend Lumber Stores Provider Name Locked
of getting hit with
lightning than you do getting a hold of these people on the phone. 6 WEEKS
LATER, they call and tell me that the carpet had arrived and we were ready to
set up an install date. We decide on a date and then they told me they would
call the day before to specify an exact time. After calling them and leaving
several voice mails the day before to try and figure out when these yahoos were
coming, it climaxed with 0 success...leaving me to wonder if they were actually
going to come or not. The next day, which I had requested off from work, (Day
of Supposed Install), I call several more times in the morning to try and
figure out when these mystery men were coming to
Townsend Lumber Stores Provider Name Locked
my carpet. NO ANSWER ALL
DAY LONG. They finally call the next day to apologize on their techs calling
in, and we proceed to set up another install date. At this point, I would've
gladly taken my service elsewhere, but we live in a remote mountain area with
good ole'
Townsend Lumber Stores Provider Name Locked
being our only option. Anyways, we set up another install
day, which I can't make, but my
Townsend Lumber Stores Provider Name Locked
wife who had just had a baby was able to
get off work in order to be there. Two days of missed work out of our budget to
try and accommodate these people to
Townsend Lumber Stores Provider Name Locked
our darn carpet that we paid plenty of
money for. Well wouldn't you know it, the same issue of not being able to get
ahold of anybody to figure out when the h*** they were coming to our house. Day
of rescheduled install, we finally get a call from one of the techs saying they
wouldn't be there until the afternoon now. Perfect. Wife has an appointment for
our infant son to get to, so I leave work early to get to the house to let them
in. More money gone. The installers work until late that night, and you think
at this point, with the steam coming out of my ears from this whole ordeal that
they would be sure to clean up well. They left all of their scraps and the
giant leftover pad that I now have to take to the dump and spend more money on.
WOW
Townsend Lumber Stores Provider Name Locked
, I hope you're proud of your customer service and glad to know
that I will never be coming back to you stores anywhere in the country as for
the rest of my friends and family. I will deliberately drive 50 miles out of my
way just to make it to another store where they will actually appreciate us as
customers.
Here's the best part...after finally getting ahold of someone from the store to talk about
a reimbursement for everything that has gone on, they said that a manager would call
me back to talk about some options. And guess what? Yup. NOTHING. Classic
Townsend Lumber Stores Provider Name Locked
.
For anybody out there trying to decide if Home
Depot is the right place for you for your install, say NO, just like you'd say
no to drugs. Run away as fast as you can. I am not the only one with this same
heart break; I have had friends and family from other store locations with the
same problems. Hope this helps!!!
And
- Rob T.
A

Rating
My oil company had recommended
Townsend Lumber Stores Provider Name Locked
for this type of service. This was my first experience with a homeowner's insurance claim. I called their office and the next day received call back.
Townsend Lumber Stores Provider Name Locked
, the Project Manager, came to my house and did the initial inspection. I also had my insurance adjuster there at the same time. He and
Townsend Lumber Stores Provider Name Locked
exchanged information and continued contact.
Townsend Lumber Stores Provider Name Locked
was very professional and courteous. I had many questions and he took the time to explain in detail the process about to enfold. His crew from Water-Out was excellent. They were very meticulous, polite and professional during the whole process. They worked around the scheduling of removing and replacing the hot water tank. Couldn't ask for better workers for this first-time experience.
Townsend Lumber Stores Provider Name Locked
kept me informed every step of the way and that was very much appreciated. I was impressed by his calls to make sure everything in the house was ok. He is a testament of what a Project Manager should be. I would highly recommend
Townsend Lumber Stores Provider Name Locked
for anyone needing this type of service.
- Judy L.
B

Rating
8/16/2014 - scheduled measurements - no one was at the desk or responded to the call button. Flagged down a manager and it took him over 10 minutes to get an associate to help
8/26 - man came to measure rooms, told us we could order carpet next day
8/27 - tried to order carpet - store said they could not order it yet, the measurements were not worked up yet
8/29 - tried to order carpet - store was dis-organized and made several phone calls to find out if we could order it yet. The answer was yes. It took over an hour to order the carpet. We were told it would be in around 9/5.
9/6 - stopped in to see if carpet had arrived. Was told it would not be there until 9/15.
9/11 - received the call the carpet was in. Scheduled install
9/16 - Installer arrived at 9am. He did a good job, but was there until 7pm. 10 hours to install carpet in 3 bedrooms. I thought it was quite excessive.


- Susan W.
C

Rating
I want to support local businesses and know that managing one can be very difficult, so I don't want to say anything too mean. Nor do I think my experience is one that happens with all their customers... But they advertise materials to do kitchen re-designs, so I went in there on a Saturday morning to inquire about their offerings. I stood around for a half-hour with no help or assistance. Eventually I received help, but the representative seemed very rushed and dis-interested in my question. I think they tend to deal more with contractors than homeowners, but if they advertise retail I would suggest they present more of a retail experience. I wish them no ill will, but I will likely need to take my business and project elsewhere.
- Maura F.
A

Rating
I have dealt with
Townsend Lumber Stores Provider Name Locked
in
Townsend Lumber Stores Provider Name Locked
, GA for many years and have always been pleased with everything.
In February of 2014 I purchased a new riding lawn mower from them, which came with a two-year warranty. It worked great for a couple of times and then began to give problems to the point I could not get it cranked to use it. This was the first of many trips to the shop for things like bad battery, bad ignition switch, bad spark plug, weak choke spring and other things.
Townsend Lumber Stores Provider Name Locked
came, picked up the mower at my house each time and repaired the problem promptly.
As I used the mower, it began to cut in a crooked fashion, scalping the right side of the cutting path to the point of digging in the dirt but leaving the left half of the cutting path uncut. It went back to the shop a total of three times, each time having no success. Finally in September I asked to have the mower replaced under the warranty. During what time was required to do this,
Townsend Lumber Stores Provider Name Locked
loaned me another mower to keep up my yard.
Townsend Lumber Stores Provider Name Locked
replaced it as soon as possible with a new mower off his display floor, prepped it and brought it to my house and picked up the loaner (he already had the bad mower). The new mower is working fine.
I highly recommend
Townsend Lumber Stores Provider Name Locked
for any purchase of lawn mowers, lawn tractors as well as any service. They provide quick, efficient and professional service, reasonable pricing and they are not afraid to tackle problems associated with a "lemon". They are a great place to do business.
- Thomas H M.
A

Rating
The staff was extremely helpful, and took the time to educate me on the product and on how apply it. They let me review sample chip to get an idea of what the finish would look like, taking the guess work out of the finish selection process. They placed the order directly with the manufacturer, so I could count on all of the details being correct. They also made recommendations on supplementary products, and what product would not be necessary for completing the job.
- Kevin H.

All Lumber Stores in Townsend, DE

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Gravely Hockessin Inc

654 Yorklyn Rd
Hockessin

Greenable

2037 Washington Ave.

Hand Tools Direct

1330 Conshohocken Road

Heat Shed Inc

267 Rock Ridge Rd

Holcomb Cabinetry

2505 Philadelphia Pike
Claymont

HOME DEPOT

751 HORSHAM RD

HOME DEPOT

690 LANCASTER PIKE

HOME DEPOT

315 N YORK RD

HOME DEPOT

300 E MACDADE BLVD

Honey Brook Hardware

550 Compass Rd

Joseph Frederick & Sons

810 Stanton Road
Wilmington

LOWE'S

630 COWPATH RD

Lowe's - Oaks

200 Mill Rd

Lowe's of Avondale

561 Hepburn Rd

LOWES

3421 Horizon Blvd

Lowes - Maple Shade

2834 Rte 73 N

Metal Supermarkets

7120 Golden Ring Road

Moore Builds LLC

45 Long Bow Drive

MR ROBERTS LUMBER CTR

50 CLEMENTS BRIDGE RD

Norristown Brick

741 Forrest Ave

ORE INC

699 N WEST END BLVD

PDM Construction

8012 English Creek Ave

Premium Building Products, Inc.

507 School House Road

RepairClinic.com Inc

48600 Michigan Ave

Seafarer Marine

3100 SW 3rd Ave

Seibert & Smith Contracting

347 W. 8th Street "At the Causeway"

Seibert & Smith Contracting

819 Octorara Trail

Wyndmoor True Value Supply

907 E Willow Grove Ave

Yocum Shutters & Blinds

5716 Kennett Pike
Wilmington

Yocum Shutters & Blinds

1342 West Chester Pike

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Townsend Zip Codes

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