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Rehoboth Beach Hvac Articles
Hvac reviews in Rehoboth Beach
In the end, they made a relatively quick service visit, figured out the breaker had flipped, and that was it. I add all the superlative ratings because they: (a) were quick and professional making the appointment; (b) went to the property manager to pick up the key, so I didn't need to travel to the beach; (c) identified the problem quickly; and (d) did not try to sell me anything I didn't need.
I'll be using them again, up to when (hopefully not soon!) I actually do have to replace the unit!
I was able to make the arrangements via e-mail with Penny
My service window was 9 am to noon. By 10:30 or so, I started getting nervous. I could not call them - no one in the office - but when I sent an e-mail, Penny responded. She assured me the technician was coming. Over and over. She kept saying that she'd checked with him and that I was next and that he was on his way. He arrived ... at 5:15 pm. Over 5 hours after the "close"
of the window. She'd assured me at 11, noon, 1, 2:30 and 3 that he would be there shortly. When he arrived and I compained, he seemed surprised and indicated that he didn't know I'd been waiting. So, I don't know to whom she was allegedly talking.
After looking at the unit, the technician announced that the wiring to the outside was completely corroded and that he could not get a signal to the sensor. 10 minutes later, he told me that, although he still couldn't get a signal out there, the sensor was ruined. Thus, it would be $1000 to even find out what was wrong, and that really, I needed a new unit, at $5000+. None of this made sense - I'd had the heat repaired last winter and no one said anything about corroded wires, and the heat had been working as late as April (when we had the late snow), and I didn't understand how the heat could work if there was no electricity to the outside until He couldn't really answer, but insisted my only choice was a new unit, and pressed me to schedule an appointment with the salesman.
I paid for the service visit, and scheduled a second opinion - the verdict was that the breaker to the a/c unit had flipped. Once the breaker was flipped back, no problem at all.
I was totally impressed with what he did.
My heat went out late yesterday afternoon, Sunday. I could have called the company then, but I had space heaters enough to keep the home warm. I called first thing Monday morning and a service tech was here by 1:00 PM. He was actually supposed to arrive by 12:30, but the office called at 12:45 to tell me he was running late. Wow, what service! Usually you are left wondering or having to call to make sure they were still coming. The service tech was polite and friendly and fixed the unit within 1.5 hours. When he was finished, he explained the problem, showed me the defective part, and cleaned up thoroughly after himself.
The past two times I used this company, the level of service was just as high. When you call in with a request for service, they take all your information and then tell you they will call back to schedule you. Within an hour, some one calls back with the window of time that the tech will show up. Prior to today, the tech has showed up within the time frame.
Because I am a repeat customer, the office bills me for the service. The past two service calls were extremely reasonable. I highly recommend this company.
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