Newark Water And Smoke Damage Specialists
Reviews for Newark Water And Smoke Damage Specialists
I called the office 4 different times and was told each time I would receive a call back and I never did. Whenever I questioned the cost I was told over and over they had to charge "industry standard" rates. I finally had to explain that they do not have to charge the industry standard, they could choose to charge less. I asked to speak with the owner again. The owner never called me but I did finally get a call back from the same person the next day saying she had reviewed my account with the owner and they agreed to reduce the bill by 5% which I accepted.
This company is holding all the information. They stonewalled every question I asked so I did not have the information I needed and was stunned when I finally received the bill. The last thing I heard from them is that the owner wanted me to know that if they had not removed the carpeting I would have had a major mold problem. I understand that is his professional opinion, but he does not seem to understand that keeping the customer informed of the progress of the job would make a happy customer.