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Laurel Closet Design Articles
The products themselves seem okay; not sure they're worth the price we paid, but I expect they will serve their intended purpose.
We should have known there would be a problem when we got to the pricing at the appointment. My wife and I had specifically asked for two bike racks to be included in the design; the representative advised us that it was usually best not to draw them into the plans, so as to allow the installers the freedom to place them where they best fit. Having said that, he forgot to include their price in the quote; rather than having me write a new check, he told me that they would just charge us for them on the install date.
The installers arrived after the time window we had been quoted. My wife, who had taken the day off from work in order to meet this appointment, called their office to inquire about an estimated arrival time; rather than taking her number and calling her back, the office AND the driver both called my phone number (which had been used only to schedule the initial appointment). I was in a meeting, so I could not take the call; obviously, my wife was unhappy with the apparent disregard for her time.
Then, when they arrived, there were no bike racks in the order. Therefore, my wife didn't pay for them. When I called to complain about this oversight, the owner called me back; as it turns out, he had asked the representative about the bike racks (the day we placed our order) and the representative told him we had decided not to get them. LIE.
To the owner's full credit, he did try to resolve the problem his employee created, going so far as to offer us the bike racks for free. I did not accept the offer, as I don't feel it was right for him to absorb that cost in addition to receiving this less-than-stellar review of his company.
In short, be extremely careful when the representative writes up your order and make sure EVERYTHING is in writing. Also, make sure to give them every single phone number that might be used to call them, as they didn't seem to understand that my wife might have a different phone number than me.
The final product looks fantastic and they left the work area cleaner than when they arrived.
I've already recommended them for another job and would do it again, enthusiastically.
Our experience was incredibly seamless.
We absolutely LOVE our closets and would recommend them to anyone without hesitation. We're in the South Bay but it was worth driving to their showroom in
We were able to quickly schedule an appointment with
answered my online request within a few hours. The designer came to the house and spent a lot of time with us - measuring
the space, finding out what we were looking for, and doing the design. She talked to us about the company, showed us samples of their materials and color choices, and was very knowledgeable about the whole process.
On the day of the installation, the installer was at the house when he said he would be there (always a big plus). He installed all of our units quickly, with zero mess. Everything looks great, and has given us the storage space we wanted.
It was maybe a little more expensive than I was anticipating, but I'm extremely pleased with the customer service and product we got.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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