Granite countertops can be a great addition to your home. One highly rated provider shares tips for how to choose the right color of granite for your kitchen.
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Local Articles in Fenwick Island
Don't take the first bid for granted. Talking to a smaller contractor saved this homeowner money and landed him beautiful stone counters.
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An experts contributor explains the pros and cons of installing porcelain tile and marble tile in your home and how to decide which is best for your space.
Artificial (quartz) is cheaper, more uniform, has fewer voids to collect dirt, and is almost as abrasion and chip resistant.
Granite is more expensive, stains and collects dirt a little easier as a rule, and is slighly more chip resistant as a rule.
For durability, I would not rate one over the other - barring a 250 lb guy hopping up on it and cracking it, either is likely to outlive you. Selection is typically based on appearance - quartz tends to be more uniform looking and does not always do a good job of simulating the veining and variations that natural stone has.
Now some of the man made stone counters rival the real granite and othe stones without the maintainence of stone. There are many of them out there and it is more a choice of looks than anything else. Corian is still a strong choice of tops today and one advantage is it can be repaired when scratched on site. If you don't mind the maintainence you can't beat the looks of real stone though unless you need a few pieces to make up the top as the graining may be hard to match up. I am impressed though at how realistic some of the man made products have become. It is more an issue of what brand are available in your area. Most all are made the same way with crushed stone and basically an epoxy binder used to make the sheets.
Marble And Granite reviews in Fenwick Island
I am unable to rate the site work for this company as there was no performance of such. If you do schedule a service appointment with this company I would strongly recommend confirming the appointment by a telephone call the day before. They seem to have significant difficulties in their service department for scheduling and keeping appointments.
really right – and other things woefully wrong.
The good news: The
installation of our granite countertop was superior. The fabricators did an impeccable job; it was hard for me to find a seam anywhere until I realized that they had cut the stone in such a way that a single, small,almost invisible seam behind my kitchen faucet joined the two very large pieces. They also showed up on schedule,and worked quickly and efficiently to get the stone installed. It was truly an excellent experience.
Before I write the bad news.
I want to say that if this company is able to hire someone to coach
their staff in the handling of customer service issues when customers run into
problems with their products, it will be an A+ company. I
can be learned by a staff willing to learn them.
Here is what I think they need to learn:
the customer. If there is a problem
or a question that the customer is experiencing, he/she will probably appear to
be concerned – maybe even dissatisfied.
Keep in mind that he/she is not coming to you to annoy or inconvenience
you, but to get your help in solving a problem.
What to say: "I want
you to do X, Y, and Z, and if that does not solve the problem, call us and we
will schedule an appointment to come out and look at your job."
What not to say: " We install two or three of
these countertops every week, and no one else has had this problem."
Also, if said customer reports that
he/she has already used X, Y, and Z to try to solve the problem without
the time to solve this problem, and it always works for them."
promises. If you say you are going
to call or come to the customer’s house by Friday, do what you say your are
going to do by Friday.
up on time. If you get tied up on a job, call the customer
to let him/her know. If you forget to call:
What to say: "My
apologies for arriving almost 2 hours after the time we scheduled. I know your time is valuable. I should have called you. I’m sorry."
What not to say (especially with
incredulity): "Why are you getting upset? I
couldn’t get here earlier. I was on
to say if the customer asks if the particular granite in which he/she is
interested is sturdy: "The product is sturdy in this way (X,Y ,Z) but it
can be vulnerable in this way (X.Y, Z.)""
not to say: "This is indestructible" (especially since the product can be googled
by a customer who is somewhat wiser than I was.)
to say if the customer is concerned that the spray product you are
recommending to treat the kitchen countertop might be toxic: Consider his/her
concerns with an open mind, and reply "Can
you explain your concern about toxicity to me?
We want to make sure you are satisfied with our product."
What not to say: "It was approved by the Food and Drug
Administration" (especially if the label on the spray can reads
“WARNING: Harmful or fatal if
all else, be civil. Do not raise your
voice and speak over the customer, especially in your showroom.
Marble And Granite Companies in Fenwick Island, DE
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