West Hartford Home Improvement Store Articles

Sample Reviews

F

Rating
Ordered a complete new Heat pump and furnace from
West Hartford Lumber Stores Provider Name Locked
. I had to pay the entire amount of the sale up front ($14,000) three weeks before installation. When I checked on the price I was charged I found out I could save over $3000 by going directly to a local HVAC contractor and cut out the
West Hartford Lumber Stores Provider Name Locked
middleman
West Hartford Lumber Stores Provider Name Locked
-up. When I canceled the sale not only were they not happy, but they are playing games with me in getting me my refund. I have disputed the charge with their credit card provider and am waiting for a resolution. I will never again go to
West Hartford Lumber Stores Provider Name Locked
to purchase a big ticket installation. as they do not deal with honesty and integrity.,
- Steve S.
F

Rating
On April 19, 2013 we ordered
West Hartford Lumber Stores Provider Name Locked
Garden carpet by the
West Hartford Lumber Stores Provider Name Locked
Collection from the
West Hartford Lumber Stores Provider Name Locked
and had it installed on May 13, 2013. There was a defect in the design and the pattern of the carpet that caused it to be darker grey when vacuumed in one direction and a moondust grey when vacuumed in another direction. The carpet was inspected on May 24, 2013 and on May 25, 2013 The
West Hartford Lumber Stores Provider Name Locked
initiated a refund on the carpet.
On May 25, 2013 we ordered Pembury carpet from the Soft Collection at The
West Hartford Lumber Stores Provider Name Locked
to replace the defective carpet. The carpet was installed on June 21, 2013. On
West Hartford Lumber Stores Provider Name Locked
30, 2013 my spouse and I made the final move to this residence in Interlochen, MI from our previous home in Saginaw, MI. We are the only two residents at 11790 Many Oaks Drive.
The carpet has many visual defects after one year of use. There are loose threads on the seams and between the rooms. There are multiple spots in the nap where the weave has loosened and loops have pulled up from the surface. The carpet has a 20 year warranty.
On April 25, 2014 I sent a letter to three people at The
West Hartford Lumber Stores Provider Name Locked
outlining the problem. The three people were the Manager of the store, the Carpet Department Manager, and
West Hartford Lumber Stores Provider Name Locked
Sinnard, the Specialty Manager who visited our home and initiated the refund in 2013.
I received the following reply via EMail from The
West Hartford Lumber Stores Provider Name Locked
on May 5, 2014:
"Mr.
West Hartford Lumber Stores Provider Name Locked
, I have created a work order to have someone come out and look at your carpet. Some loose threads can be normal in newer installs, When we send someone out I will have them take pictures of all your concerns and see if we need to get the carpet mill involved. You should hear from someone in about 3 days to schedule an appointment.
West Hartford Lumber Stores Provider Name Locked
(no title provided)
On May 21, 2014 two members of
West Hartford Lumber Stores Provider Name Locked
Install (a subcontractor used by The
West Hartford Lumber Stores Provider Name Locked
for installation) were at our Interlochen residence to take pictures. They assured me that the pictures would be forwarded to The
West Hartford Lumber Stores Provider Name Locked
. Please note that no employee of the
West Hartford Lumber Stores Provider Name Locked
made any visit to our house.
Seven weeks passed. I had not received any communication from The
West Hartford Lumber Stores Provider Name Locked
.
On
West Hartford Lumber Stores Provider Name Locked
7, 2014 I sent a letter to The
West Hartford Lumber Stores Provider Name Locked
concerning the carpet. My final line was "I would appreciate your prompt response to this matter". The letter was sent via US Mail to the same three people listed above. A copy of my April 25, 2014 letter was attached.
Three weeks passed with no response. On
West Hartford Lumber Stores Provider Name Locked
28, 2014 I sent another letter inquiring about the matter. A copy of my April 25, 2014 and my
West Hartford Lumber Stores Provider Name Locked
7, 2014 letters were attached. The letter was sent via US Mail to the same three people listed above.
I am appalled by the lack of response from The
West Hartford Lumber Stores Provider Name Locked
concerning the poor quality of their product. I am still anxiously waiting to hear from them.
West Hartford Lumber Stores Provider Name Locked

August 16, 2014

- Greg S.
F

Rating
They promised a deliver date that came and went which held up our entire build schedule. They are a nightmare to deal with. They don't have samples of what you need to order. Horrible customer service. Items received way beyond the promised deliver date. Items were delivered damaged, and or with missing parts.
- angela G.
A

Rating
Despite a few hiccups scheduling (initial order was automatically set to deliver the next day without contacting us as was expected and we live out of state so that was a problem, then the delivery was cancelled due to the item not arriving in stock by the delivery date and the subsequent delivery was scheduled for a completely different date than agreed upon) the actual delivery and hookup went smoothly. The delivery drivers were nice and conscientious.
I recommend verifying the date of delivery a few days before you expect the item just to be sure the date is correct!


- Melissa L.
D

Rating
Ordered counter tops through
West Hartford Lumber Stores Provider Name Locked
. They use a company out of Denver. They measured my counters, and took my new sink, so they could cut counters perfectly to fit large farm sink. On first date of install, they forgot the sink. Had to wait 2 weeks for them to return, and then last minute said it would be another week. They showed up 3 weeks later, and had not cut the counter to match the sink yet. Had to wait 4 hours for them to install the counters and cut the hole for the sink.
- Steve E.
B

Rating
It went very well. The staff, especially
West Hartford Lumber Stores Provider Name Locked
, was very patient with my questions and letting me get in and out of the tubs on the showroom floor. They even researched and found a perfect solution for the tub water getting cold - bask heating in a
West Hartford Lumber Stores Provider Name Locked
tub! The grades that are less than an A may be due to a horrible lack of communication with Mariott (
West Hartford Lumber Stores Provider Name Locked
F) and this business.
- Janice E.
A

Rating
Overall we were pleased; it just took much longer than we expected. The cabinets were delivered on June 17th and the backsplash was installed yesterday (August 12th). Installers were very good: professional, thorough, fast and for the most part dependable. There were some communication problems between us and some of the supervisors both at
West Hartford Lumber Stores Provider Name Locked
and supervisors with some of the sub-contracting companies but it all got worked out. (There were times that it was difficult for us to believe that everyone understood that phones were meant to be used. Calls were sometimes not returned as promptly as we would have liked in some situations and other times not returned at all.) I truly believe if a person knew what was involved and how long it was going to take for such an extensive remodeling project, no one would ever decide to do it but we are very pleased with the final results.
I would like emphasis that installers (
West Hartford Lumber Stores Provider Name Locked
,
West Hartford Lumber Stores Provider Name Locked
,
West Hartford Lumber Stores Provider Name Locked
P.) are outstanding in their line of work.
West Hartford Lumber Stores Provider Name Locked
and
West Hartford Lumber Stores Provider Name Locked
at the Knightdale
West Hartford Lumber Stores Provider Name Locked
are the best. The design of our kitchen by
West Hartford Lumber Stores Provider Name Locked
could have not been any more perfect and the cabinets are exactly what we wanted.
- I M C.
A

Rating
shipping was slow, had to call to confirm address, but gift card finally arrived with no issues
- Stephen M.
F

Rating
I purchased a linoleum flooring for my kitchen in store. It was supposed to be seamless. The installer said it was not. After my floor was already prep'd & ready to instal. The store manager said he would discount the job by 400.00 to compensate. I agreed. Also the installer said I did not need a subfloor which was in the estimate of charges for $333.00. This should have generated a credit of $733.00. What they did was charge me $2.00 soft for skim coating @196 sq ft to compensate for the $400.00.


- Gerald A.
B

Rating
The sales
West Hartford Lumber Stores Provider Name Locked
dropped the ball on a $45K window order. I gave him the list and did not hear from him for over a month. I got quick response from their competitor, Building Center, and purchased from them. As I mentioned, the yard is now tailored to large conglomerates rather than the local builder. It is too bad this happened. It was a great place to do business in the past. Hopefully they will return to their local yard status and capture the true bread and butter for the industry.
- Robert K.
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All Lumber Stores in West Hartford, CT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A & B POWER EQUIPMENT REPAIR, LLC

84 S MAIN ST
East Windsor, CT

AAA & B Locksmith LLC 203-217-6494

1101 Huntingdon Avenue
Waterbury, CT
Aaa&b locksmith llc is a leading locksmith and security company in waterbury ct. we focus on...

Advance Design & Services

34 JerryRd
East Hartford, Ct
3 employees manufacture & sell gutter attachment which consist of primarily of gutter...

AETNA BUILDING PRODUCTS

PO Box 330128
West Hartford, CT

Amity Carpentry

PO 3624
New Haven, CT
1 to 2 employees no subs. free quotes with in 10 miles of 06525. cost is determined by the...

Apples to Apples Inc.

1204 Main Street
Branford, CT
Apples to apples llc (a2a) is a project design and consulting firm that provides home owners...

Aspen Kitchen & Bath Center

683 Silas Deane Highway
Wethersfield, CT
Our scope of design and building services goes well beyond the kitchen and bathroom. perhaps...

Avon Hardware & Rental

22 Dale Rd
Avon, CT
Family-owned & operated.

BENDER KITCHEN DESIGN GALLERY

335 EAST ST
New Haven, CT
Bender has been in the plumbing, hvac, kitchen and bathroom fixtures' industry since 1946. we...

Boudreau Builders,LLC

124 Overlook Rd
South Windsor, CT
We are a company for your complete home services needed from top to bottom and inside and...

Bushka Lumber and Millwork Co. LLC

305 Fairfield Ave
Waterbury, CT
Family owned second generation lumber and building material supplier. benjamin moore paints,...

CAPITOL HARDWARE CO

1 King Philip Dr Unit 416
West Hartford, CT

Chapman Lumber Inc

224 Watertown Rd
Thomaston, CT
Facebook: https://www.facebook.com/pages/chapman-lumber-inc/259626874069886.

Clear Sky Energies

75 Kinne Rd
Glastonbury, CT
Clear sky energies is a brick and mortar retail store selling solar electricity and solar hot...

connecticutwindow

PO BOX 809
Somers, CT
We install ctpella windows ctharvey windows ctanderson ctmarvin historical wood...

Cronus Construction

251 Lincoln street
New Britain, CT
Over 20 years of experience

Dynamic Home Improvement

Meriden, CT
Need expert help? dynamic is currently offering a 10% discount to victims of storm sandy. give...

Focal Development Inc

Orange, CT
Providing excellence in custom building, remodeling, fine home carpentry and cabinetry

Gano's Power Equipment

120 Linwood Ave
Colchester, CT
Welcome to gano's power equipment, you've found the areas leader in outdoor power equipment...

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL
Half price sinks and faucets was founded on the belief that our customers deserve to have all...

Home Depot

541 Kings Hwy Cut Off
Fairfield, CT
We're here to help you do more. provide the know-how you need. give you the resources to get...

HOME DEPOT

656 RESERVOIR AVE
Bridgeport, CT

HOME DEPOT

503 NEW PARK AVE
West Hartford, CT

HOME DEPOT

55 GRANBY ST
Bloomfield, CT

Housesurgeons

142 Warner St
Hamden, CT
15 employees, use reliable electrical, plumbing & mechcanical sub-contracters, progress...

Kloter Farms

216 West Rd
Ellington, CT
We're family owned and operated with a variety of outdoor and indoor products to help you...

L-Train Electric

130 Marlborough St
Portland, CT
L-train electric llc is your one stop professional company with over seventeen years of field...

Lady House Doctors

101 Grove St
Windsor, CT
Lady house doctors is a female powered home improvement business. our goal is to make our...

LOWE'S

180 GLASTONBURY BLVD
Glastonbury, CT

LOWE'S

3270 BERLIN TURNPIKE
Newington, CT

LOWE'S

8672 HIGHWAY 17 BYP S
Myrtle Beach, SC

Lowe's of Torrington, CT

420 Winsted Rd
Torrington, CT
Remodeling

LOWES

325 COTTAGE GROVER ROAD
Bloomfield, CT

MAIN HARDWARE & SUPPLY CO

1191 MAIN ST
East Hartford, CT
Retail hardware sales, power equipment sales and repairs, general use rental equipment.

Master Home Improvement LLC

12 congress street
Hartford, ct

Materials Handling

77 Grassmere Ave.
West Hartford, CT
About materials handling systems, inc. in connecticut: we have been serving connecticut's...

OKEE INDUSTRIES

91 SHIELD ST
West Hartford, CT

Pfau's Inc

982 Farmington Ave
West Hartford, CT
Our helpful staff of 12 is here to help you.

Pro Hands Companies

21 W Main St
Waterbury, CT
Pro hands currently serves residential and commercial consumers through a network of licensed...

READY TOOL CO

1 CARNEY RD
West Hartford, CT

REPS TOOL CO INC

600 NEW PARK AVE
West Hartford, CT

SEARS HARDWARE STORE

852 N COLONY RD
Wallingford, CT
We are a hardware store that sells all brands of appliances. we have a large assortment of...

Sunshine Environmental Services Inc

PO Box 7433
Prospect, CT

Tonacca Enterprises Corp.

New Haven, CT
We are a small business with 5 employees but no job too big or small.

URBAN MINERS

30 Manila Avenue
Hamden, CT
Urbanminers is dedicated to reducing landfill waste through deconstruction, material salvage,...

Vampire Professional Tools International

47 Peters Canyon Rd
Irvine, CA
Vampire tools international, inc. is a supplier of high quality, precision hand tools which...

W H PREUSS & SONS

228 BOSTON TPKE
Bolton, CT

WATERBURY PLUMBING & HEATING SUPPLY, INC.

1344 MERIDEN RD
Waterbury, CT

ZARNOWSKI POWER EQUIPMENT

301 SAVIN AVE
West Haven, CT
Power equipment sales and service

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