Brutally cold winter weather in Midwestern states causing homeowners and providers to feel strain of propane shortage as prices rise and supply dwindles.
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Local Articles in Waterbury
Propane Retailer reviews in Waterbury
I left a message on Sunrise's voicemail on a Saturday morning not expecting any return phone call until Monday, because the message stated that their office hours were M-F. However I was surprised when
I called the office to let them know what happened and was told he would have the owner call me back. I didn't hear anything so I called back a little later to see if they were sending someone else out to fill my tank. I was told they didn't want my business anymore because they heard the "whole" story from the driver. I don't know what they think the "whole" story is but this is very bad business.
he was here today to remove my propane tank. I was taken back
because I was never notified that the tank was being removed. He went on
to relay that he has been instructed by the main office to remove my
tank due to lack of use. He then put me in touch with Mr.
to discuss the matter. I'm not sure how to express how disappointed the
conversation went. Mr.
four years and that it was being removed. I asked him if there is a
minimum requirement that needs to be met in order to keep the tank, and
told him that I would meet whatever requirement is now set in place (as
there never was a propane minimum requirement in the past). His response
"Do you know how many times I hear that a day?". Shocked by this, I
reminded him that we were never given any notice/
would meet a requirement because none had ever been communicated. He
went on to say "Our expectation is that a customer must use a certain amount o f propane if
they are going to rent our tank". I asked him "Was that an expectation
relayed to the customer, with minimum requirements, and if not, then it
is an assumption". He said "We are just going to take the tank today. We
do not want to continue business with you!" Again shocked by such a
response, I reiterated that this would never had been an issue had a
letter or a phone call been provided with options to keep the tank. He
then said "I will sell it to you for $750. That's how you can keep it.,
and then we'll do business with you." I asked if
renting tanks out, he then seemed to change the options on the fly and
advised that another option is to keep the tank for $250 a year. I said
that's fine, I'll pay the usual $25 annual rental fee and then meet the
remaining $225 in propane tank requirement. Mr.
advising that it would be a $250 rental fee, and then immediately
followed up saying "actually I'll only sell it and it will be $750". I
asked if he was making this up as he goes because in one sentence he
offered a $250 rental and now he is only offering to purchase for $750.
I'm so confused by how this is being handled. I then asked to speak with
the President, and he advised that
then asked for the Owner, and he advised that the owner is never in and
will not talk to customers... "the owner stands by my decisions and
unless you decide to purchase today, we will not be doing business with
you any longer." I told him I would purchase, but it's going to be from a
business deserving of my money and knows how to talk professional to
their customers." Not a business with Mr.
the end while I was making my point that this is not the way to handle
communication with customers, Mr.
getting anywhere with the situation (selling the tank) and decided to
hang up on me while I was in mid sentence. We currently have a 15 month
old and a
the winter should a snow storm take out our electricity and the heat
pump fails, that was our back up source of heat each winter. As stated
earlier I would have clearly met any minimum propane requirement asked
of me (within reason), even if it meant turning on the gas fireplace a
few days a week during the winter while we turned off the heat pump, but
at my door picking up the tank said they have been tasked to repossess
customer tanks left and right under this new management without giving any notification. It's
currently the middle of winter. I'm actively working to obtain a refund of my prepaid rental
fee that was not honored. On June 10 2014 I received and paid a "1 Year
minimum usage fee" (exactly how it's listed on their invoice) of $25 to
cover through 10 June 2015 of this year (four months of prepaid rental fee remaining that
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