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Our job was very rooms were 15' x 15', not very big.
To start out with, their customer service when trying to schedule a visit was terrible. It was like they didn't want the business. I had to call back several times, but I persisted because I had read good reviews here.
Finally they scheduled a date to come - two weeks out, which is fine because I guess they are busy. When they came for the first visit, they didn't have all the materials they needed. So they had to postpone the work by another two weeks.
Then they came two weeks later and still weren't able to finish the job, and had to schedule one more visit.
The workers were not very professional, made a mess everywhere. A different contractor (which I had found on Angies List as well) who did much more complicated work to replace drywall and paint the walls, left the place immaculate after their work. I have written a separate review about them. This job is relatively dust-free because they just needed to install carpet, but they found a way to track dirt every where and leave stains on the walls.
In every visit, they called the morning of the visit date to advise when they would arrive that day (we had no choice), and they never ended up coming when they said they would.
And the worst part - the cost of the work came in almost 15% higher than the initial estimate, and they charged us for having to make two visits to do the work!
Again, the job was not very complicated and I imagine that anyone who installs carpet for a living would have been able to do this fairly quickly and without fuss.
The bad things: The installers had no idea which vinyl pattern to install. They had several rolls in their truck, but they didn't know which one was mine. ( I was not there at the time. My son-in-law was there instead.) The installers called
I saved several thousand $ over using one of the big box stores and had better service and a better quality carpet.
The installers were on time. They even helped me move the three pieces of furniture out of the Living room that I needed help with. They then got right to work pulling up the old , nasty carpet and horsehair padding! (Eeww) As soon as they were finished installing the new padding, Cliff showed up with the carpet and they got it installed. The installers then helped me move the furniture back in. The furniture glided over the new carpet, no bunching, which showed the carpet was stretched properly! The new carpet is gorgeous, even my cats approved of it by bringing their toys in on it.
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