Stafford Springs Cable Tv Services

in Stafford Springs, CT

Sample Reviews


My problems started with my initial installation order. I was not asked if I had a HD TV. When new box was installed the tech said my set was new so should be able to "handle it." This is our summer home so we are not there enough to notice some channels were blurry. I later complained I was told it was pass allotted period and any upgrades would be charged. I had no choice to agreed and set up a new install at $150. I later decided to cancel the install and was told my credit card would not be charged. Later I found out I was charged and finally reached a President customer compliant section who helped me get my money back and upgraded me as requested with DVR service added. That final install went well.
- Maureen and Richard F.

I reported the problem of a non functioning modem. They came and replaced the modem. System worked for a day or so. System quit and I reported the problem. Another repairman was sent. He traced the lines and found something not up to grade and replaced it. The modem worked for a few days. It quit again. This went on for at least 2 weeks. The last man who came discovered that the problem originated on the outside where someone had improperly installed something knocking my service out.
Each repairman was courteous and interested as to why this problem kept popping up. None of them was condescending or thought of me as a complaining pain.....
- Barbara D.

Stafford Springs Cable Tv Service Articles

Cable Tv Service reviews in Stafford Springs


I never got it set
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right. A service person came out- insisted he put ithe cable connection somewhere I did not want it. I told him no I wanted it in the basement. He left without putting in my cable and internet. I called and told them what happened. It took another phone call and about a month before they sent out a different service personwho put the box in the basement without any problem. Always seem to move around channels so you have to purchase higher cost package. I have rabbit ears now.
- Michelle C.

They gave me a great deal and the installer came and installed the service in all 4 rooms in my house. and it came in early and the service is amazing and super fast internet and TV.
- jared B.

tech wasn't nice(F). I called back and got a very nice man(A). He looked thru my computer, saw the freezing, checked, but didn't know why. Made some suggestions, which didn't help. This is the same problem when Cable One had this service. CTCI hasn't worked out the bugs, yet.

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- Valeria P.

This and all of their services have been professional and great. Any bugs in the system, they are on it immediately and most times has an answer for you almost immediately. If not there is a force behind them that will discover and solve the glitch. Unlike the other cable, internet, television servers, Charter is honest and straight up.. There is no
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costs at all. You pay exactly what they quote. Charter is constantly improving on their services for the patrons without the fear of raising your rates. I've been with Charter for about 3+ years. I've watched them go from toddler stage (stumbling) to being a very reputable company.
- Kathrine D.

This was handled by a phone call to the provider. The representative was very helpful and set up a package that saved me $11.00 a month with getting rid of unused services and keeping the ones I wanted. It was a very pleasant and well spent phone contact. The whole process took about 15 minutes.
- Robert B.

Took about one hour. Technician was in and out of the garage where the cable drop, modem, and phone lines are. She answered all the questions I had, including a few detailed technical questions (I have a degree in Electronics Engineering and a background in electronic service and sales). She was very polite and professional, and had some helpful hints about tweaking and troubleshooting our service.
- Alan V.

We experienced about 3 weeks of internet service outages, e-mail delivery delays (up to 3 days) and interruptions. All phone inquires were begun with a prerecorded "we are experiencing difficulties, our technical services are working on it." After about three days of the message I hung on the 20 minute wait time to speak to a representative. When asked if I would be credited for the outage, was told yes. I asked if previous or possible future days would be credited, was told I would have to call each day and report it to a representative. On successive days I attempted calling, but the wait time increased each day.
The next bill did not contain any credit (small as it may have been for just 1 day.)
This is the company that's seeking federal permission to merge with ComCast. An effect that would further increase
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's stranglehold.
Supposedly we are getting Verizon service "soon", perhaps they will be more responsive.
- Kurt V.

Generally OK after a few start-up problems. Never had any problems with phone service, but the
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TV was not working right. After several house calls, it finally was corrected over a period of a couple weeks. I don't recall any internet problems.
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All Cable Tv Providers in Stafford Springs, CT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AK Security Solutions

29720 Quinkert St
Roseville, MI

Big Bear Rehab

PO Box 80531
Springfield, MA

Comcast Westfield

110 East Mountain Road
Westfield, ma

Comcast Westfield

110 East Mountain Road
Westfield, MA

Comcast Xfinity Direct Sales

3303 Main St
Springfield, Ma

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

FullTec Consultants

Commonwealth Ave
Allston, MA

Inside Wiring by Frederick Wendt

24 Vinton St.
Southbridge, MA


PO BOX 194
Dudley, MA

triniti communications

1271 memorial drive
Chicopee, MA

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