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Norfolk Real Estate Articles
Truck arrived 15 min. early, Began loading immediately. Loaded quickly. Nothing damaged. After a short drive (under a mile), unloaded easily. Movers placed all items where needed (even had to disassemble dining room table and reassemble at new location). All in, the move took 1 hr. 15min. They do have a 2 hour minimum and an hour "travel time", but the low rates offset that.
Very reasonable. I don't plan on moving again anytime soon, but if
I contacted AB on 7/30 and explain that we are on a very tight schedule. We need someone to be able to move my parent on 8/15 and will AB be able to accommodate that. They told me yes and someone from Houston will be contacting me. Later that day I get a call from the Houston office. I then again explain that we are on a tight schedule and need to move on 8/15. He told me yes they can do that and said he normal do estimate on Thursday and Friday. He ask if the following week would work. I told him no because no one will be in Houston till the week of the move. So he said that he will make exception and come out on Tuesday 8/12 and then mover will come on 8/15. He think he can get everything in one truck and so he gave me a quote for one truck and another quote for two trucks. He said he will know for sure when he come out to do the estimate. I was very impress that he was able to work with our time line. All of the kids are out of town. So we make arrangement with our work for time off or work remotely for this move. The plan was to get as much as we can into one truck and the remainder we will get a U Hall to move the rest on the following day (Saturday). I had a few question and I keep in contact with the Houston office via email. In that email chain we talked about the time of day on 8/15 will they come and what time will they deliver to the new house.
On 8/10 I haven’t heard anything for a while so I sent a confirmation email to the Houston office to confirm that they will come out on 8/12 to do an estimate and move on 8/15. On 8/11, I get an email back stating that as of right now the next available date they have to move is Sunday 8/17. I then send an email back explaining that when we original talked and email we have it down for 8/15. They then reply with that when we talked that date was available but they can’t book it till after the estimate. I wish they told me this before. But then they said would I like to book it for Sunday 8/17? How is that possible? They now offer to book the 8/17 before estimate. Which was their reason for not having us down for 8/15. So their reason for not having us down for 8/15 is just BS. The reason that this is very important is that everyone already was planning on leaving Houston on 8/15 and some will leave with the U-Hall on 8/16. But now we can’t do that. We have to change all of our plans. One of us had to drive from Dallas to Houston at 4:00 AM on Sunday to meet with the mover and then drive back later that day after the truck is loaded. Now we all have to make new plans to all go down to finish the move on some other weekend.
The mover show up on time and was very friendly and professional. They were very accommodating and pack the truck to its full capacity. They make sure all items was well protected for the drive. They disassemble furniture and reassemble at the new house. All item arrive without damage. It was late in the day when they unload the truck but they were still friendly, professional and very accommodating. I was really impress with them.
The only reason I gave my experience a C is because of the whole scheduling issue. I would try them again but would like them to confirm everything.
apartment fell through and they had to move my things to a storage
unit. They were flexible with the changes. Then on May 21st they moved my belongings from storage to my new
place. They did no harm or damage - and in fact, they fixed my couch
which got damaged in the truck from all the bouncing on my 800 mile trip
from Orange County, CA. They were fast and efficient. They were just great! I'd use them again in a
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