Mystic Wells

in Mystic, CT

Sample Reviews

A

Rating
Called in the morning and they were there by lunch time. Spent a good 2 hours trying to determine the problem and it was the well pump itself. They took the time to show me the old pump and what was wrong with it and compared the old pump to thetpe they were putting in which should last for several years. I would recommend their service both professionally, quality and price.

- Theresa B.
A

Rating
I called
based on a recommendation of our plumber when our well pump stopped working and we had no water coming into the house. I did not place the call until 5:45pm, after their normal work day. The owner answered and told me that he would have someone out the next day which was ok with me. A few minutes later he called me back and told me he had a crew on the way to try to fix it so we would have water that evening.They tried but were unable to remove the 30 year old pump because it was a tight fit and they needed a truck with a special winch. They said we would be their second call of the day the next day and would arrive at 10am and finish by 1pm and they gave me a quote for the cost. Having dealt with many types of contractors, I was skeptical but they showed up on time, finished on time and gave us a bill for $400 LESS that they quoted. The workers were very professional, thorough and neat - and pleasant to deal with! I would use them again and recommend them to my friends.
- Deborah R.

Mystic Well Maintenance Articles

Well Maintenance reviews in Mystic

A

Rating
Can't believe they came out on Sunday!! They were here recently to fix another problem with our
water well and fixed it the next morning after we called. They are wonderful and keep the
homeowner advised each step of the process. Today I also learned where the reset button
is on our pump!!
We are very grateful for their prompt service -- water is so essential and they fixed us up
quickly and efficiently twice recently. I put down $127 for today but that was actually for
their last service. They will bill me for today and don't know how much it will be yet.
- Mary D.
A

Rating
Technician was on time and professional. Explained issue and fixed problem on the spot. He answered all our questions. He took the time and didn't make us feel rushed even though it was after normal business hours.
- Don D.
A

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We called them as soon as their office opened as we were without water. They sent several crew members out & had the tank replaced within six hours. They took away the old tank as well, which would have been a
Mystic Water Pump Services Provider Name Locked
for us to move. We appreciated their speedy response & could not have asked for a better experience.
- Marilyn H.
A

Rating
Turned on the faucet and watched the water pressure disappear. Oh no, I panicked. I called the company that installed our well, and the owner said no one was on duty today. I panicked again, then I looked on Angie's List and found
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and Pump Service. I called
Mystic Water Pump Services Provider Name Locked
. He came and inspected the situation. He calmed me down and replaced the pressure switch, and we had water. He also gave us helpful tips on what to look for and how to care for our system. I appreciate
Mystic Water Pump Services Provider Name Locked
coming on a Saturday and helping restore a precious commodity (water) to my home. Thank you so much.
- Lisa C.
A

Rating
My house water pressure was fluxuating between 20 and 100psi(I have a well). I called
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@ 4:30pm and he came to my house within an hour. He troubleshot the problem and found the pressure switch combined with a clogged inlet line were the culprits.He replaced the switch and unclogged the line. Problem solved! I found
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to be very knowledgable with well systems in general and professional.
- thad W.
F

Rating
The replacement of the pump and treatment of the well itself were fine. The reason I give this company such a bad rating is that it has the worst customer service I have ever encountered. They NEVER return phone calls-- you just have to keep calling until you are lucky enough to catch them in the office, and they don't do what they say they are going to do unless you call them with a total emergency. We have a problematic well, and I can only conclude that this company actually did not want my business. That's fine, but I would much rather have had them simply tell me that they couldn't help me. It would have saved me a lot of time and aggravation.
- Kate L.
C

Rating
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came to check out the well site, which is 450' from my house. He was not sure whether they could legally do the job as the well was more than 25 years old. I got clearance from the county, and they then came in to have another look. They were sensitive to my cost concerns, and suggested I dig the trench to save money (good idea). I also bought the pipe and wire from Home Depot to save myself from their 60% markup. They did the original work quickly and efficiently, but getting them to actually finish the job was a struggle. After the first two days, the system was in and running, but their plumbing leaked, and it took them a week to come back to fix it. Then, they'd forgotten the betonite clay seal for the well head, and the fake rock to cover the well head. That took another two weeks. I don't believe this was due to negligence, they were just too busy. Everyone I met was knowledgeable and helpful, just slow to finish the job.
- Mary M.
A

Rating
They were very responsive, knowledgeable, accommodating, and hard working. Answers phone calls, shows up when he says he will, and works fast. They dug five feet down to replace a leaking connection in my well. Fantastic!
- Jonathan S.
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All Water Pump Services in Mystic, CT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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Green Valley Plumbing, LLC

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H2O Equipment Company Inc

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HJ Smith Inc

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Laframboise Well Drilling Inc

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