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Finally the owner came back and said it was a bad pump even though it was supposedly new right out of the box. By this time, I had left for work so I did not see them actually install the replacement which I assume was new and of equal or better quality to the first one. I can't remember the brand name. After they installed it, everything seemed fine except we were not getting water out of some faucets in the house - mainly the kitchen sink and one of our bathrooms. The toilet and shower were fine. That is when they told my husband that is is common for faucets to plug up after changing a well pump and that we needed to call a plumber. Mind you, these faucets worked fine before the pump was replaced. But they told my husband that sediment or something gets in the pipeline and plugs it up. They suggested taking off an aerator and cleaning it. I am not mechanical and did not know what that was.
To his credit, the owner responded by phone to our complaints for the next two days and offered to come back out. But I had already taken off a half day of work and my husband took off the whole day on the day the pump was fixed. So the earliest I could arrange another visit was the folliowing Wednesday when I took the day off work again. The owner said they would be here by early afternoon and would call before coming. When I had not heard from them by late afternoon, I called and got an answering machine. My husband and I called a few more times later in the day and never heard back from them. I consider that the height of unprofessionalism to miss an appointment and not even call. I ended up calling a plumber who knew what an aerator was and promptly unplugged it. As
Long story, short. I will NEVER use this company again and this experience also has made me skeptical about how trustworthy are recommendations from Angie's List. Sorry but that is just the truth. I have too much going on in my life to have to hassle with incompetent repair people requiring repeated time off my job to try to get problems fixed.
If I had to do it over again, I would wait for the highly recommended other well guy.
I was both surprised and pleased with the personal attention from any one of the Seans or out during the day while the job was being done and he only had good things to say about the two men who worked on our well.
I gave them an A for price because I felt they were so reasonable. I always get 3 quotes for jobs that require more than $1,000. The other two companies were outrageous.
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