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Local Articles in Middletown
Use this handy guide to tackle some of the key summer maintenance tasks.
Doggy day care centers help keep pets happy and entertained while away from home.
Boarding your dog while you head out on vacation? Don't forget to pack Bordetella vaccine protection for your pet before dropping him off at the animal kennel.
Boarding reviews in Middletown
Nick went out of his way to take
As with all rescues,
We have been to other training facilities such as Canine Bliss and K911. Nick and
Upon returning from vacation, my family arrived to pick up
our dogs up from
2015. After paying $479.70 via
personal check and handing over leashes, my husband, children, and I were told
to wait outside and the dogs would be brought around. After waiting for what seemed an extended amount of time, my
children and I returned to the office.
It was at this time I found the male employee who had taken the leashes
standing with a seated receptionist Makayla and they informed me the dogs had
stepped in urine and their feet were being cleaned before they were returned to
us. During this exchange I saw one
dog handed off to my husband outside.
I questioned their being soiled with urine to the point of needing a
bath and expressed my concern as a customer that it was a bit suspect the dogs
were clean for the 9 days they were boarded but just now, at the time of
pick-up, soiled. I also made known
that these pets do not typically make such messes inside and that on the rare
occasion they do, I have never known them to sit/stand in
retrieved someone else (
dog immediately. He was brought to
me shortly, wet and his blonde hair stained brown. Tearful, I left with my family and pets. I called the kennel a short time later
and expressed my concerns for my pets care while they were at
asked to speak to someone in charge.
Makayla first gave the phone to
owner, but gave the phone to
me I could email the owner. All
seemed defensive, none interested in what concerned me.
I made no accusation that they were lying, only that if this
was the truth, that my dogs were clean all week and only now soiled sounded a
but offered to explanation as to why my dogs were soiled if this had taken
was not uncommon for small dogs to be nervous and have accidents, yet again, no
one acknowledged my concern as to if this was a one-time occurrence as it was
presented, or if it had happened all week. I tried to convey that I had had good boarding experience
prior and trusted the kennel, but that they all said something a bit different,
and that my dogs weren’t clean on the day the reservation ended, was
concerning. Our perception was
that when we were sent outside to wait, but the dogs were bathed and no one
came to tell us it was not disclosed to us on purpose. We feel at that point they should have
let us know the condition our pets were in, then offered a complimentary bath. I explained I would have appreciated
the opportunity to validate their claims that the dogs had urine on their feet
and have been offered the opportunity to see the run that, according to claims,
was clean except for said urine. I
find it hard to believe the dogs needed head-to-toe baths for a single puddle
of urine, and am concerned that the run they were kept in was not well attended
and they were soiled with any/all types of excrement that wasn’t addressed
until we picked up; that the staff would’ve been embarrassed for us to see the
condition of our pets, so they robbed us the opportunity to see (validate
claims) and washed them unbeknownst to us, while we were kept waiting
outside. After expressing all of
this to the staff on the phone, their interest remained in telling me how three
of them are pre-veterinary students and defending the claim that it was just
urine that had just happened- no apology or explanation otherwise.
Our pets are special members of our family, who cannot care
for themselves. The fact that they
were vulnerable and dependent on the care of others, then those we paid to care
for them and took special consideration choosing, covered up their condition
upon our arrival and stole from us the opportunity to know if they were truthful
(which is hard to believe that they were). We feel incredibly violated and hope that this is not a
frequent occurrence, but for the sake of our dogs and those of other trusting
patrons, we feel the need to report what seemed to be a less-than fully honest
Kennels in Middletown, CT
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