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"We were in the winter season and I had a furnace not working. They never showed up nor did they call to say the couldn't come. I wasted a day with no heat" before I called someone else. I also had a prior experience with them when they put a hot water heater in my home. After about 3 days it stopped working. He told me it would be a week before he could get back to fix it so I had to hire someone else to repair the new hot water heater.

-Carol P.

"They gave me a 4 hour window for them to come look at my water heater. They called and said they were Running behind because of all the snow. We had a light snow" dusting so I wasn’t sure what the travel issue was. I rescheduled for the next day and they gave me a 10am-2pm window. At 1:30 I called and got transferred to someone who told me the technician wouldn’t be there for another hour or so. I had a 2:15pm appointment so I ended up just cancelling the service call. What good is a big deal when you can’t even get the company to come out and do the work in a timely fashion?

-Harvey F.

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Local Articles in Derby

When should I replace my water heater?

Dear Angie: My water heater is past its expected lifetime. Should I automatically replace it or wait until it fails?

Water heaters

Standard storage tank water heaters typically need to be replaced after about a decade, but they can last years longer with some homeowner maintenance. When the time comes to buy a new one, there are more options for consumers to consider.

More energy-efficient water heaters are coming this year. Learning the facts will help you to replace your water heater on your terms, rather than letting it become a last-minute problem. (Photo courtesy of Angie's List member Joseph K. of Boston)
Water Heaters

Changes coming this year will make water heaters more energy efficient, but may create some difficulties for homeowners.

Circuit breaker box with door open
Electrical, Heating & A/C, Water Heaters

It's smart to take action to reduce energy use when you're away from home. But find out why top electricians say turning off circuit breakers isn't a good idea.

If you notice moisture around your water heater, you may need to replace it. But first, make sure the water isn't coming from a leak in the fittings or connections to the tank, or from the temperature/pressure overflow pipe, instead of the water heater itself. (Photo by Water Heaters Only Inc.)
Water Heaters

Rumblings? Leaks? Rusty water? More than 10 years old? Don’t wait for a catastrophe: Be alert for these indicators that your water heater is about to fail.

Not only should you know where your water heater is, you should have clear access to it, says Carpenter. (Photo courtesy of Water Heaters Only Inc.)
Water Heaters

Keep your water heater in tip top shape longer by following these simple tips for regular maintenance that could even lower your utility bills.

Angie's Answers


You have to put your self in the shoes of a business that is in business to turn a profit of some sort. All businesses have different overhead which in turn decides what their bottom line would be on their services. I personally would not go with an unlicensed professional for this type of install. You are messing with gas, venting issues, electrical wiring{electric water heater} and updated code issues such as a drain pan and tempature and relief drain lines for heaters that currently do not have them. I do agree that there are some companies that are way out of line for their installs but most of these companies are the really big companies that have very high overheads  I would assume. Tank type water heaters have changed over the last several years and with these safety changes come bigger prices. The price of steel thanks to China is skyrocketing and tank type water heaters are made of steel. Most wholesale plumbing supply companies cannot match what the big box stores are selling at retail to consumers. I happen to think from research that heaters such as Rheem, Bradford White and AOSmith who have been in business forever make a better product than what you can buy in the big box outlets. You also have to take in consideration the location of the water heater that is being replaced. Is it in the house, basement, garage or attic. Most 40 and 50 gallon water heaters that are purchased in a plumbing wholesale store in Texas cost between 300-340 for a 6 year warranty heater with 6 year on parts and tank. Speaking of warranty. Most big box companies will take a least 24 hours to a week to get your warranty problem taken care of. Most reputable plumbing companies will give same day service if they installed the heater.

So lets break down a typical install at cost to a licensed plumber in Texas

Heater: $315, water shut off $6.50, water flex lines or unions to code $20, gas flex line and cut off to code $12, misc fittings $15, Total $368.50 Lets add a 35% profit which is some what low  for a business $129, Total 497.50

This doesnt  include permits, pan and drain or any venting issues. The vent must go from the heater to the outside of roof using double wall vent.

Cost of permit on average $60

Most plumbing companies allow for 3 hours of time for a water heater. This includes picking the new one up. Delivering out to house. Draining and removing old water heater. Hauling off old heater. Installing new heater up to code. Going down to city and pulling permit.

Average Labor charges for heater installs $400

That would make this install run without extras on any code issues $957.50

I just had a 50 gallon gas water heater installed in my house for $1200 but I needed a pan installed. I used a licensed plumber.





The primary complaint about tankless water heaters is that, unless you pay for a really oversized one, they do not keep up with high demands like clothes washer or tub or shower, or if you have multiple hot water demands going at one time.

The reason hot water heaters are used is because they can heat up and store enough water for an ordinary demand like a shower or clothes washing, and larger ones like 50-60 gallons can handle multiple simultaneous demands. Out 60 gallon heater handles washing machine, dish wahser, and a shower simultaneously without going from hot to warm. An on-demand system heats the water as it flows through the heater, with production of hot water having to equal the total demand at any instant. This they can rarely do - especially gas-fired ones, for which the power is usually much cheaper than with electricity.

Google the search phrase - on demand water heaters

to read articles on the issue, and EPA and EnergyStar program writeups. Consumer Reports also has comparisons and evaluations (though you have to subscribe to read review articles).

There could be. Different municipalities have different rules (codes). However, I have never heard of a plumber being the code enforcement guy. I have never heard of a plumber being able to collect a fine from a homeowner. It may cost you $150 to bring it up to code, but that should be included in the repair cost. You would need to check with your city (usually Department of Code Enforcement or Plumbing Commission). If he put it in writing, you need to send them a copy.
Make sure they get a permit if required. Ask if they will haul away the old. Type of new heater installed and tank warrantee. What kind of parts will the price include, you should have an expansion tank installed and make sure they counter balance the pressure to match the static pressure in the home. Should also include new dielectic unions, do not reuse the old ones. See what the rate for extras is in case they need to do additional work. Check references if possible.

Tim Littrell
Littrell Plumbing and Bath Designs

Water Heater Installation And Repair reviews in Derby


I chose to use them because they had about forty reviews on a very high grade on Angie's List and my next door neighbor works for them. They are very knowledgeable and very good at working with me to get the new supply outlets and return,
Derby Water Heater Installers Provider Name Locked
, gross, get that all located to the reconnected system. They have good workmanship. They take care of the details. The job looks like its going to be on schedule. They show up every morning just after 8 o'clock, bring the gear in and get to work.
- Mark M.

Derby Water Heater Installers Provider Name Locked
is fantastic. We use him roughly 3-4 times per year. He also assists in checking our gas furnace and air conditioning unit. He is just fantastic. Quite a few of our neighbors have begun using him as well.
- Loretta G.

They were courteous and polite. They were very prompt. There were one to two people here doing the work. They were a bit pricey but they did a good job.
- Larry J.

I purchased a brand new hot water heater with them and it never worked. I took two days at home while they attempted to fix the problem. I told them I did not want this heater and wanted a new one, but they assured me they could fix it. It took them until the last time to bring someone who is knowledgeable about the situation to tell me I needed a new heater.
- Vicki M.

Derby Water Heater Installers Provider Name Locked
was very professional. He explained what he was going to do before starting and was quite clear that if we had any questions about what he was doing, he would stop and explain, that he did not mind interruptions to make sure we were satisfied. Job was completed quickly, work area was kept neat and cleaned up nicely at end. Once complete,
Derby Water Heater Installers Provider Name Locked
provided recommended operating and maintenance guidance. He also made sure our existing hot water recirculating pump was re installed and functioning.
Overall, I am very pleased and would recommend this company for future work.
- Marcella M.

Went Great!
Derby Water Heater Installers Provider Name Locked
was a very good technician, friendly and on time.
Derby Water Heater Installers Provider Name Locked
followed up well with the appointment planning. Everything works well now.
- Rebecca Y.

I live in a unique condominium that has the Water heater on the 3rd floor. I was given an assessment of what could be the problem. I was provided the same information on the internet that I found via my own investigation though he did provide a printed version which was greatly appreciated. I was given quotes to replace every component that could be the cause of the problem (approached it with a shotgun fix) as well the labor. The engineer/technician was very punctual and professional. I asked for several quotes on all the parts and labor as well quotes for a new Water heater before the technician left and he noted it. I waited from Wednesday until Monday before e-mailing them as I had not received any response to my quotes. Monday (after sending a reminder) I got a response from
Derby Water Heater Installers Provider Name Locked
. He gave me a quote for all the parts and labor. I then asked for a quote on a replacement Water heater with all new components. He responded by telling me the following, "Our business expertise for 33 years has been water treatment and our licensed plumbers have much experience in plumbing, products and applications for water treatment. Your current water heater setup is something we are not familiar with. After talking with our licensed plumbers and our president, we recommend you contact a company with more experience in heater products and applications."
Now I have to start all over. Moreover, My water heater was working 95% of the time and I wanted to get it fixed before it stopped working entirely. After the technician left on Wednesday, it has not worked, at all, since.
I did ask if they specialized in Water heaters prior to requesting a specialist and they confirmed. Back to the drawing board for me.
I cannot say I would or would not recommend their services, but I can say that they were only willing to perform work under their conditions without offering any other professional and/or friendly advice.
Thank you,
Dissatisfied customer w/o any hot water
- Shannon C.

On call workers made the repair on a Saturday, where given prompt notification by
Derby Water Heater Installers Provider Name Locked
when to expect arrival. Guys where really trying to work a little faster than what I would of preferred which caused them to move a half filled water heater out on a 2 wheel cart. The cart broke my glued down
Derby Water Heater Installers Provider Name Locked
to water heater room on my laminate floor getting a "run" to get over it, which in turn caused them to
Derby Water Heater Installers Provider Name Locked
water heater off the cart onto my living room floor, what saved them from more damage was the fact they rolled my area rug up and trapped the floor. Overall this turned out to be a fast job and got hot water back into the home in timely manner.
- Johnie W.

All Water Heater Installers in Derby, CT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A&A Plumbing & Heating LLC

91 Long Island View Rd

A&S Mechanical

9 Brentley Dr

A-Preferred Construction

636 W. Jackson Ave

Absolute Mechanical Systems LLC

62 Berlin St.

Adams Engineering

114 Pendleton Street
New Haven

Aiello Home Services

PO Box 548
Windsor Locks

Air Temp Mechanical Services

360 Captain Lewis Dr


400 Chapel Road
South Windsor

American Home Shield

889 Ridge Lake Blvd

Apples to Apples Inc.

1204 Main Street


16501 Ventura Blvd Ste 500

Automatic TLC Energy

64 Oakland Ave
East Hartford


379 Goshen Rd


New Haven

Brooks Energy

1 Canal St

Bryans Plumbing

72 Peck St

Castle Developers, LLC

1131 Tolland Tpke.

Chickos Energy Services

230B Rowe Ave

Chris's Plumbing

30 Dwight St
New Britain

Clog Master LLC

400 Middle St


14 Marion Ave.

Cole Heating & Cooling Inc.

100 S Main St

comfort Zone

20 weberst


PO BOX 809

Connection Plumbing & Heating LLC

25 Buckingham Pl

Connection Plumbing & Heating LLC

25 Buckingham Pl.

CT Handyman Construction

80 Hillandale Rd

CW Home Improvements, LLC

26 Cadbury Pl

DirectBuy of Indianapolis

8450 Westfield Blvd

Donald Sullivan and Sons

980 South Main Street




118 jude ln

East Coast Mechanical Inc

1187 Highland Ave



Eastern Mechanical Services

3 Starr Street

Field Plumbing and Heating

123 W Main St

Fitzgerald & Wood Inc

85 Rogers St

Fletcher's Plumbing & Heating

216 Central St

G.J. Giacco, Corp.

10 Cooper St.

Glasco Heating & Air Conditioning Inc

56 Glendale Rd
South Windsor

Greco & Haines Inc

1730 Derby Milford Rd

Handyworks Remodeling

50 Wild Life Dr

Home Heating & Air Conditioning, LLC

8 Coyle Drive
West Haven

Hulse H Inc

294 Benton St

Independent Mechanical

PO box 304

J & J Construction

2402 Harbor View Drive
Rocky Hill

Jack's Plumbing & Repair

7 Schumacher Dr.


607 South Stone St.
West Suffield

JLS Design LLC.

1 Prospect St
New Britain



L-Train Electric

130 Marlborough St

Lassen Heating & Cooling LLC

230 South Washington Street


785 Middle St # 5

LCP General Contractors LLC

301 Berkeley Rd


PO BOX 306


17 Mix Avenue
West Haven

Master Mechanical LLC

2649 North Main Street

Matt's Pro Plumbing Inc

43 Brooke Meadow Rd

Matteo Plumbing LLC

30 MacAthur Road

Mirando Plumbing LLC

56 Elliott Dr

Modern Furniture For Less

1770 Boston Post Rd.

Modern Heating & Air Conditioning, LLC

1015 Bridgeport Ave


44 Goose Lane


34 Sherman Court


North Haven

Northern Comfort Services LLC

160 Sandbank Rd.

Nutmeg Mechanical Services Inc

130 Utopia Rd

Nutmeg Plumbing & Heating

78 Haddam Neck Rd
East Hampton

PHD Services LLC

PO Box 241

Pioneer Basement

31 Sanford Rd

Plumbers Plus LLC

P.O. Box 131

Preferred Propane

64 Windsor Ave
Vernon Rockville

Professional Water Systems

963 Ethan Allen Hwy

PSM Remodeling

244 Handel Road
East Hartford

Quinn Plumbing & Heating LLC

34 Raccio Park Rd

R.C. Plumbing & HVAC

54 Cambridge Ct
Beacon Falls

Rapid Plumbing Service Inc.

11 Homesteader Lane
West Haven


554 Boston Post Road

Raymond Road Sewer and Drain

37 Raymond Rd
West Hartford

Reliable Plumbing & Pump Service

17A Herman Drive

Renovation & Storm Solutions LLC

116 Main Street

Rhodes Pump Service

2351 Boston Post Rd

Rick's Plumbing Service, Inc.

1050 Bridgeport Ave Unit D1

Rivercliff Fuel Inc.

155 Wheelers Farms Rd

Service Stars Inc

48 Pembroke Road

Shield St 24/7 Plumbing Co

152 Shield St
West Hartford

SM Welch Remodeling

16 Ogden Lord Road

speedypride services llc

1140 wolcott rd

Standard Oil Of Connecticut

299 Bishop Ave

Steve Basso Plumbing Heating And Ac

83 Brookfiled Ave

Superior Fuel Inc.

240 Railroad Hill St

Superior Stone and Fireplace LLC

3876 Whitney Ave

Top Level Inc

180 Wetherell St

Total Mechanical Systems LLC

140 New Britan Ave

Tri-City Appliance

20 Furniture Row

Viglione Heating & Cooling Inc

259 Commerce St
East Haven

Walsh Family Contracting LLC

6 Moulthrop St


12637 S 265 W Suite 100

Water Dr LLC

14 Greenfield Dr.

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