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Auto Repair to Avoid

17

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36

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Over 317 reviews for
Chaplin Auto Repair from people just like you.

A
"It went great, I left the car on a Wednesday went on a trip over the weekend and it was ready and waiting for me on Monday when I got back. They were very nice too!

-Donna B.

A
"Very easy to work with. Decided to give them a try after making the decision not to go through insurance. About $200 less than the other quote I received. Got me in quickly and did a good job.

-Jessica K.

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Local Articles in Chaplin

Auto Repair reviews in Chaplin

F

Rating
My son had a small accident during a recent black ice storm and damaged the passenger side fender amd bumper guard on his 2001 Ford Contour. In
Chaplin Auto Repair Provider Name Locked
of foiling a
Chaplin Auto Repair Provider Name Locked
,, I thought it would be a good experience to replace the damaged parts ourselves. We initially agreed that since the car was just for short trips and was 13 years old we wouldn't bother with painting the pre-primered replacement parts. However, after further consideration, I decided that it would be best to have an auto body shop paint them and then we would install them as originally planned.

I called
Chaplin Auto Repair Provider Name Locked
and explained to the receptionist that I wanted a quote on simply painting a brand new and pre-primed metal passenger side fender and pre-primed plastci bumper guard for a 2001 Ford Contour. The receptionist asked if I could come in but I suggested that since it was simply two brand news parts, not attached to the vehicles, a phone quote form ther in house adjusters seemed pretty reasonable and logical....it wasn't like it was damaged parts on a car....she asked me to hold and returned a short time later informing me that "she spoke to the guys and they were so busy they didn't have time for this." I couldn't beleive that, while indeed it was a small job they didn't see the value in expanding their customer base and grooming a potential future customer. This is a small town and suspect that
Chaplin Auto Repair Provider Name Locked
, who have proclaimed themselves as the "area?s premier collision repair center," have become too big for their britches and have forgottne their customer base/rooots/shame on them!!!!!
- CHRIS L.
A

Rating
I could not be more satisfied with the work performed. I started out at their business location (call to make sure someone will be there as they are a mobile service) where
Chaplin Auto Repair Provider Name Locked
, the owner, explained in detail what could be done to remove the
Chaplin Auto Repair Provider Name Locked
. Because of the location, he said the results would be 90 - 95%. He answered all of my questions and I was very comfortable with what was going to be done. The actual work was done by
Chaplin Auto Repair Provider Name Locked
at my home. I cannot say enough about his professionalism and the quality of his work. I would guess that
Chaplin Auto Repair Provider Name Locked
&
Chaplin Auto Repair Provider Name Locked
would consider the repair to be at the 90 - 95% level, but it looks 100% to me. This was a solution that was several hundred dollars less than a quote from a body shop. The body shop would have removed panels to get the
Chaplin Auto Repair Provider Name Locked
out and then paint most of the side of the car. This was a much simpler approach and the outcome was outstanding. I would highly recommend this business to have dents removed from your car.
- Bob B.
C

Rating
In
Chaplin Auto Repair Provider Name Locked
2014 BSCC received an estimate from our insurance company for hail damage that occurred in May 2014 and weren't able to schedule the services until September. Once our vehicle was at the shop it took nearly two weeks for them to complete the work. While picking up the vehicle the accounts personnel misunderstood the manner in which our insurance payment worked, argued with me about it (I claimed I owed a lot MORE than she said), charged me what they said I owed to them, and proceeded to send me on my way. Five months later they are calling to say I still owe them money.
Poor management and accounting practices result in headaches on both sides.
I have recommended to my insurance company that they remove BSCC from their preferred provider list.

- Mark N.
A

Rating
We had to wait a month for the repairs to start due to workload but it was well worth it. They were ready on the day scheduled, kept us updated on the progress with online postings including pictures. They handled all the billing with our insurance carrier as well.
The workmanship was outstanding. You would never know that anything had happened to the vehicle.
- Alan T.
A

Rating
Dropped off over vacation came back and picked up. Did a good job. Will use again this year for minor repair work. Good $$$
- PAUL B.
F

Rating
The provider had my car for over a 6 weeks and I would call and they would tell me by the end of the week each and ever time. Six weeks later I get the car back and they fixed "some" of the car and I ended up taking it to another provider to fix their problems.
- Jason S.
B

Rating
Sometimes the best test of character is when something goes wrong. I had read many glowing reviews of this auto body company before choosing them. When I dropped off the car, the owner was kind enough to give me a ride to my destination to save me the cost of a taxi since he was going in my direction. The service overall continued to be very professional despite some unfortunate circumstances. I informed
Chaplin Auto Repair Provider Name Locked
, the service coordinator, that I was paying out of pocket with money I had saved over some time and that I would appreciate a call if he intended to do anything on my car that was not listed in the estimate.
Chaplin Auto Repair Provider Name Locked
was very upfront about the possibility in collision repairs that he might encounter additional damage inside the vehicle in the process of repairing it. He kept his word. When he discovered the damages to the connector between my door and the body of the car he called right away and told me about the problem, offering that if I could order the part from the same source I bought the door from I might save some money. I do not have an alternate mode of transportation so being without a car for a long time was costly and/or inconvenient. I was without my car for a week longer than I had expected. But again, the damage that was uncovered was not on the surface of the car so there is no way they would have known.
- Anna P.
A

Rating
Excellent customer service. Owner met with me - was very knowledgeable and offered several options for repair at several prices. Excellent job done - quality work!
- Victoria W.

All Auto Repair in Chaplin, CT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A-1 AUTO CTR LLC

184 FLANDERS RD
Niantic

AAMCO Transmissions

434 COLMAN ST
New London

ALL PRO AUTOMOTIVE

147 BOSTON POST RD
Old Lyme

AutoPartsNerd.com

(no pick-up)

Bob Valenti Auto Mall

72 Jerry Brown Rd
Mystic

BROWN'S AUTO CTR

132 LIBERTY ST
Pawcatuck

Car Connection

41 Westwood Ave
New London

CARGILL CHEVROLET CO

23 LIVERY ST
Putnam

CARRIAGE HOUSE OF NEW LONDON

488 Colman St
New London

Castrol Premium Lube Express

253 Kennedy Drive
Putnam

Coastal Collision

543 Coleman St
New London

Computech Complete Auto Repair

222 W Main St
Norwich

Coutu's Auto LLC

352 Westminster Road
Canterbury

DAWLEY AUTO BODY & SALES/COLLISION & CUSTOM

18 INDUSTRIAL DRIVE
Waterford

Debartolo'S Service Inc

208 Flanders Rd
Niantic

DON MALLON CADILLAC

774 W THAMES ST
Norwich

Elite Auto Repair

1587 Post Rd

Geek Squad - Best Buy

913 HARTFORD TPKE
Waterford

Grossman Nissan

295 Middlesex Tpke
Bozrah

hadleys garage

107 main st

KARS OF PUTNAM LLC

181 KILLINGLY AVE
Putnam

KLEEMANNS TOWING SVC

401 North Main St
Norwich

LEDYARD AUTO BODY

884 LONG COVE RD or 1504 Route 12
Gales Ferry

LONGMEADOW AUTOMOTIVE

92 GARY SCHOOL RD
Pomfret Center

MACARA VEHICLE SVC

207 N MAIN ST
Norwich

MARVEL AUTO BODY

56 CLINTON AVE
Norwich

Monro Muffler Brake & Service

317 N Frontage Rd
New London

Montway Auto Transport

1400 E. Touhy Ave.

Move My Automobile

5573 Bryan Drive

P&J Tire And Auto LLC

268 EDMOND RD
Jewett City

PERRY-LATHROP AUTO BODY

452 BOSTON POST RD
Waterford

Plainfield Shell

600 Norwich Rd
Plainfield

Precision Motors Inc.

2400 GOLD STAR HWY
Mystic

R & R GENERAL REPAIR

16 OLD PLAINFIELD RD
Canterbury

Reliable Carriers Inc

41555 Koppernick Rd

Reynolds Subaru

268 Hamburg Rd
Lyme

Rich's Service Center, LLC

84 POQUONNOCK RD
Groton

SEAPORT AUTO

33 NEW LONDON TPKE
Mystic

Sears Automotive

850 Hartford Turnpike
Waterford

SHAMROCK MOTOR COMPANY

42 MONTAUK AVE
New London

SHEA'S AUTO BODY

112 FEDERAL ST
New London

SMITH BROTHERS TRANSMISSIONS

191 N MAIN ST
Norwich

Sorel's Garage Auto Body

88 Hartford Rd
Brooklyn

Swift Performance Automotive

251 W Thames St
Norwich

Terry's Transmissions

164 Squaw Hollow Rd
Ashford

TIRE CLINIC INC

15 ROUTE 66 E
Columbia

Tires Plus LLc

252 Flanders Rd
Niantic

Town Fair Tire Center

368 N Frontage Rd
New London

Valvoline Instant Oil Change - Groton

1091 Poquonnock Road
Groton

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