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4

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A
"Excellent company! They were timely,smart,fair,flexible,competitive and honest. Of nine firms considered, they were the only ones who were able to provide a" complete job (pool,electric and paving). They dealt with large 3'x3' concrete pavers. As an architect i am very particular, and they did everything right. The owner and staff were hard working and polite. I highly recommend this company!

-Robert P.

A
"
& Spa has been servicing our pool for nearly 10 years. we've also used them to repair and replace equipment. We have no complaints" about their service, punctuality, pricing, etc. We're continuing to use them and see no need to consider changing to someone else.

-Elizabeth D.

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Local Articles in Monument

in-ground swimming pool with outdoor sitting area

5 tips to consider before adding a swimming pool

So you think you're ready to take the plunge and invest in a new pool for your backyard. Be sure to consider these tips before diving in.

Swimming pool with stone features

5 Secrets Most Pool Service Companies Won't Tell You

All swimming pool companies operate differently. If you need local pool service, check out these secrets some companies don’t want you to know.

Pool resurfacing generally takes only three to four days. (Photo courtesy of Angie's List member Karen F. of Dunedin, Fla.)
Pool & Spa Service

Does your swimming pool require resurfacing? Highly rated pool pros explain the latest resurfacing products, and provide an average cost to resurface a pool.

Proper pool care prevents damage to the finish. (Photo courtesy of Angie's List member Mitch K. of Fort Washington, Md.)
Pool & Spa Service

Is the finish on your pool falling apart? You'll need to have it resurfaced before your problems multiply. Check out these tips on fixing the finish.

There is much to consider when installing a swimming pool in your yard, but a qualified pool professional can help with the decisions, says Lambert. (Photo courtesy of Angie's List member Patrick B. of Houston)
Pool & Spa Service

On this episode of Chat with the Experts, Kiel Hauck dives into a conversation about pool installation and maintenance with Bill Lambert of Perma Pools.

Pool installation
Pool & Spa Service

7 reasons you should consider buying a pool in the fall instead of summer. From price to priority, you need to know these tips from a pool service company.

Inspiration & Ideas

Rooftop pool downtown Indianapolis apartment building
above ground swimming pool ladder

Angie's Answers

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My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
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You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

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I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Monument

F

Rating
It is now January 24th. We called
Monument Pool Cleaners Provider Name Locked
about two weeks ago and again recently we were told that the part was on back order and it takes 2-4 weeks to arrive. When it arrives he will fix the spa the same day . Here we are a month later with the spa not fixed, no part and no idea of when the part will be in. Maybe Monday, maybe Friday. Meanwhile we found someone that can get the part and install it within three days. He is licensed and has his own business. Even though we are out of the money for installation and no part (thank goodness we didn't pay for the part) we felt it better to move on and get the spa fixed.
- marie B.
D

Rating
Signed a contract with
Monument Pool Cleaners Provider Name Locked
Nov 11, 2014, the contract stated that work would start within 3 days of a signed proposal(weather permitting). They started work for the first time on Nov 18. That should have been my first indicator to turn around and run and stop payment on my check. The contract also states that the completion date is within 17 days, but to add 10 days if a diamond brite finish is selected, which it was. They drained the pool on the 18th of Nov to start work and the first time that water was put back into the pool was on
Monument Pool Cleaners Provider Name Locked
16. Now, the contract is a signed contract from
Monument Pool Cleaners Provider Name Locked
. showing an estimate for all the work that needed to be completed for a complete pool renovation, but
Monument Pool Cleaners Provider Name Locked
did not perform most of the work. The decking around the pool had sunk down and needed to be repaired. Most other companies I called to come look at it told me that they could do all the other work, but they would have to get another company to do the concrete work. Not
Monument Pool Cleaners Provider Name Locked
of
Monument Pool Cleaners Provider Name Locked
! He said he could do it all! All of it was subcontracted from the concrete work to the tile work, to the actual plaster work done in the pool. The only thing that I can see that his guys did was repair the crack, remove and replace the mastik around the deck, and service the pool itself. There were many delays in this process and not ONE of them was because of weather. If there was a delay, we the customer, had to call
Monument Pool Cleaners Provider Name Locked
to find out what was going on and even though we repeatedly told them that we did not do business that way, they continued to keep us in the dark about everything. We called
Monument Pool Cleaners Provider Name Locked
at
Monument Pool Cleaners Provider Name Locked
(the office person) on Friday
Monument Pool Cleaners Provider Name Locked
23 to find out what was going on and that's when we were told the final inspection was completed and they were finished. I thought that final inspections needed to be conducted with the customer? Guess not with these guys, even though their website claims that customer satisfaction is there #1 priority, don't be fooled. The last thing that I want to mention is that we ordered the midnight blue diamond brite and these guys are supposed to be the experts. After they installed the diamond brite and started filling the pool with water, there were long sweeping streaks in the pool finish that never went away. After 3 weeks of waiting for God to apparently take care of it, they drained my pool again and "acid washed" the pool again. Well now the color went from a nice midnight bluish color to a lighter blue and not what I ordered. At this point I wish I had never seen
Monument Pool Cleaners Provider Name Locked
's name come across my computer screen when I was researching companies to do this work. This total job cost just under $10k and I DID NOT get what I paid for!
- Kenneth S.
F

Rating
They closed down my pool the previous season, fall 2013, and then I used them to open my pool in spring of 2014. When they opened the pool, they realized there was something wrong with some of the equipment, but the issue was created by them when they closed the pool. When they went to turn the pool on, there was water leaking out of a pipe as a result of their previous visit. He said he would need to come back another day to fix the issue, and that there was going to be an $85 trip charge to come back out even though they created the problem to begin with. Before they came back out, they called me to update my credit card information, which I went ahead and updated with them thinking they would take care of the fee. They hadn't come back out to do the additional service yet, and I indicated to her when I was updating my card that I was not okay with the fee being charged. He came back out to fix the problem, but I noticed they charged me the $85 fee. I contested the fee with them, and I did not get a refund. Therefore, I quit using them. I tried reaching out to them again at least three times via phone and email, and all three times I got the run around.
- Douglas L.
A

Rating
The overall quality of the work was excellent. The workers were professional and courteous and did a great job cleaning up after themselves. The timeline was met and the job was finished to our complete satisfaction.
Monument Pool Cleaners Provider Name Locked
, the owner, is not always as responsive as we would have liked and never actually visits the work site (we never actually met him, just spoke on the phone and communicated via email). Additionally, while the job was completed at the promised time, there were times/days where workers did not show up or only worked a few hours rather than a full day. From my perspective, it was a bit frustrating because the job probably could have been done in 5 or 6 days rather than a full 2 weeks. However, the timeline given at the start of the job was 2 weeks and that is when it was completed. Overall, we are very pleased with the job and would utilize them in the future.
- Michael C.
A

Rating
Great. We communicated quite a bit by text because of the differences in his schedule and mine. He came, he saw, he diagnosed, he ordered the necessary part and he came back & installed. Our spa had been unusable for quite some time and now it's great!

- Marjory B.
A

Rating
The owner was very responsive and easy to get in touch with. His quote was very fair and the job was done very well! I would definitely recommend this company to others.
- Dee Dee M.
A

Rating
I informed
Monument Pool Cleaners Provider Name Locked
that my son's home was inspected by the buyer's inspector. The inspector found the pilot not to be lit, so he couldn't test the heater. This heater is an older model Pentair MiniMax Gas Heater for the Spa. The pilot can go out just from wind blowing or moisture (rain) getting on it, but my son wanted it checked to make sure it is working properly for the new buyers and to pass the inspection. My son's AHS Home Warranty was called twice for the same issue...the pilot is out on the heater please send a service person to see why it is going out. The same service company came and lit the pilot. The first time my son doesn't know if they looked at it, the second time my son was home when service tech came. The service tech lit the pilot light and started walking off. My son asked him if he was going to look at the gas heater to see why the pilot was going out. The service tech actually told my son, "No, I'm just here to light the pilot".
I started making calls from Angie's list pool and spa heater repair.
Monument Pool Cleaners Provider Name Locked
was the first person to call me back.
Monument Pool Cleaners Provider Name Locked
spent a lengthy amount of time explaining how the heater works and different scenarios that could be happening as to why the pilot light goes out. He told me that he would go to my son's home on Monday and have a look at it. He also informed me that he is State Certified to work on LP Gas Pool Heaters. I didn't know there was such a thing. Apparently, there are many LP Gas Pool Heater owners that don't know this. A business that doesn't have state certification can be penalized with a hefty fine and other state recourse. Also, if the gas heater is still covered by a manufacturer's warranty and it is serviced by a non-certified company this would void the warranty. I also told
Monument Pool Cleaners Provider Name Locked
about the pool light and that it's not a wire because that has been tried by the same company that was to check the pilot light issue.
Monument Pool Cleaners Provider Name Locked
recommended a company for me to call.
I received a text from
Monument Pool Cleaners Provider Name Locked
that he couldn't come on Monday. He had become ill, but he said if he would come Tuesday. Tuesday he was still very ill. He was began trying to find someone that he knew would do a good job and was state certified. He gave me names and numbers in but everyone was beyond the schedule we needed to have someone come. I couldn't believe
Monument Pool Cleaners Provider Name Locked
would do this while he was ill. He stated he takes his work seriously, his business is family run and they're proud of their service record..plus he is a little in shock because this usually never happens to him. He felt very guilty which he shouldn't have felt. He texted me several times during the next couple days...even though he was still ill...I told him to get better but he was bound and determined to find someone to help. Someone else was found to repair the gas heater and the company is state certified. :) It's amazing to me because even though I haven't met
Monument Pool Cleaners Provider Name Locked
, he reached out to help even through illness when he could've just had the "I've come to light the pilot light and that's it " attitude! Thanks
Monument Pool Cleaners Provider Name Locked
!
- Vicky S.
A

Rating
We had another company take a look at the our system because the filter had no pressure. They said that we would need to replace the motor and all of the plumbing around it for around $1000. My husband did some looking and found that
Monument Pool Cleaners Provider Name Locked
had a far better price on the motor and comparable price on labor.
Monument Pool Cleaners Provider Name Locked
arrived in the time frame that we were given, took a look and said that the motor sounded fine and he would recommend just the plumbing repair. He was finished in about an hour as promised.
- Vicky G.

All Pool Cleaners in Monument, CO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

American Water Works

1780 Preakness
Fountain

Backyards & Billiards

3850 Sinton Rd
Colorado Springs

Carry the Light Electric, Inc.

PO Box 1424
Englewood

Heavenly Heat Saunas

PO Box 2892
Crested Butte

HOT TUB HEAVEN

4039 TUTT BLVD
Colorado Springs

J & M ELECTRIC

9328 ROYAL MELBOURNE CIR
Peyton

JUS COZI SPAS SVC

5909 N NEVADA AVE
Colorado Springs

Monster Maintenance

4990 Splitrail Dr
Colorado Springs

Patrick Electric

PO Box 76898
Colorado Springs

Plumbing/ Heating/ Gas

colorado springs
Colorado Springs

ProfleXions

Po Box 25422
Colorado Springs

Shawn Fox Plumbing & Maintenace

colorado springs & Surrounding Areas
Colorado Springs

Simpson Solutions

P.O. Box 814
Woodland Park

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