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N
"Very knowledgeable and took his time to show and explain what the problem was and how he was going to fix it. We set a date and time for the work to be done and" he was on time and ready. We were extremely happy with the quality of work and professionalism. we would recommend
LLC to anyone who may need any type of pool work.

-Ronald R.

D
"We used
Services because they were a certified Aquaguard epoxy coating applicator. When
first came out to estimate" the job they were personable, and appeared to know what they were doing. The estimator repeatedly stated they had 30 years experience in the pool business. I did not think it necessary to check up on them as they were referred to us by Aquaguard. I now wish we had. If you do decide to use their services, there are some things you should know to not end up with the experience we had. ) Warranties and Waivers. When the job was bid they said the epoxy coating carried a ten-year warranty. To this day we do not have a written warranty. I suggest you get a written warranty before you give them a deposit. After we had given them thousands of dollars in deposit money and the pool was drained, they called us to say the epoxy was warranted for the fiberglass pool walls, but because our pool had a concrete bottom we would have to sign a warranty waiver before they would continue. When I saw the waiver it was for the entire pool, and I had to have them change the waiver to apply to the concrete floor only. After the job, they would not furnish a written warranty for the fiberglass. This seemed unusual so I contacted the Aquaguard company. On their web page they state the epoxy coating can be applied over concrete surfaces. I told them about my experience, and asked for a copy of their product guarantee which they did not provide. They said the job was warranted by the applicator and not them. We have no written warranty to this day. Words of advice if you’re planning to use
/Green Turtle Pool Services—Tell them up front you want to sign all necessary waivers before the commencement of the job. Otherwise you will be presented with several waivers during the job. Our first one came when they started draining the pool. They wanted a liability release waiver after our deposit but before they started draining. Then the warranty waiver followed. Then a waiver for the coating color we selected. (light blue). Make sure you pick a color for the grout and coating before the job. If we had not followed up and asked questions, we would have a white pool. We also ended up with sandstone color coping pavers with white grout in between the sandstone pavers. My wife calls them tiger stripes. They did not offer color choices. I guess it was up to us to ask for a sandstone grout to blend with the sandstone pavers. We had to go to the pool supply house to pick out the wall tile and pavers. They had no samples. That should have been a red flag, but we liked the people and believed this to be the norm for the pool business. ) Pay for the materials after the job and pay only for what is used. We paid up front for what they measured and ordered, and we ended up with an additional 112 coping pavers. They assumed no responsibility for over ordering and would not take them back. Neither would their supplier.
at
said to keep them in case we needed a future repair. When they estimated the job they measured the pool. You would think that after 30 years in the business they would know how many pavers were needed once they measured the pool. I was wrong. ) Expect them not to know much about filter equipment and pumps. We have a DE filter that needs to be backwashed regularly. I thought that when they drained the pool, they would do it by running the water out through the backwash valve on the filter. They did not. I found that they skipped this step about a week after they started, and this is what the filter looked like when I opened to clean it. Those filter grids should be white. Instead they are caked with the dirt filtered out of the water. I did clean it so that our newly painted pool would not start out with a filter full of dirt. See Photo of filter Our pool is nine feet deep in the deepest part. After it was drained and the bottom drain plug removed, ground water would seep in and had to be constantly pumped to keep the bottom dry. I came home from work one day to find what
calls their "de-watering" pump installed. This is just an old
pool pump meant for circulating pool water, not for pumping out a nine foot deep sump. The pump does not have enough suction to raise water that high. In order to keep it pumping
decided to use my well water and have it flow into the suction side of the pump, 24 hours a day, every day until the job was done. Our well water was not that good before the job, and now it looks like tea after pumping the well continuously for more than two weeks. I don't know how they can call themselves pool contractors if they don't have the proper equipment required by pool contractors. Here is how they had it rigged up. See Pump Photo Those brown blocks on either side are two of our leftover pavers they used to block up the pump and keep it working. That's a large PVC suction line coming out of the pump and reduced down to garden hose size, and that's a garden hose leading from the pump to our pool drain. Not only is our electric and well water being supplied to the pump, the red garden hose on the left that we use on the deck is connected to the pump suction. Expect these guys to use whatever you leave out for them including patio chairs, etc... ) Get ready for unexpected expenses. When we got close to the day the pool was to be filled
called and asked where the filters could be delivered. They had not discussed this with me before. They said since we had well water it needed to be filtered when the pool was filled from our well and that they would just charge us what the filter company will charge them, $750. I called another filter company and they said the filters were carbon filters and that it cost $350. I told
that if it was not covered in the quote, then they should not do that specific item and give us an additional bill for it. I also had to do that with pool ladders and deck mounts they said were not sturdy. I asked if the ladders were there when they quoted and they responded that they were. I then told them to do with them what they planned to do when they bid the job. Just be sure you ask what the scope of work is and what is included and agree to a price before you sign the contract. This is from the start of draining to the completion of filling. By the way, this is what it looks like when
grouts in a ladder. They did not clean around the deck holes or even try to match the color of the deck. I wish I had just kept the original
mounting hardware and not agreed to let them grout the ladder in. They told me that in their 30 years of experience, grouting is the best way. Judge for yourself if this is what your work looks like after 30 years of expertise. It does, however, match the tiger stripes in the pavers. See Ladder Photo ) Ask about the durability of the epoxy and if there are any special water chemistry requirements and if you can use your pool cleaner. At the end of the job they gave us a long sheet of information about water chemistry and how any damage from poor water chemistry was not covered under the warranty. I guess since we never got a warranty this is not a big concern for us. We paid the premium price of $16,800 for this job, about what I have seen for smaller new complete pools. It was an expensive lesson. Please learn from our experience and be proactive with whatever company does the work.

-Harry H.

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Angie's Answers

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My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
?

You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

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I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Monument

A

Rating
Superb. Have never been more pleased with people servicing our house. They worked diligently for almost five hours removing heavy-duty calcium build-up on our tiles. Friendly, courteous, all sorts of good things. The owner
Monument Pool Cleaners Provider Name Locked
is a gem. I cannot say enough good things
Monument Pool Cleaners Provider Name Locked
this company.
- Gerald D.
A

Rating
My pool pump quit working and I called
Monument Pool Cleaners Provider Name Locked
for service because of the raving reviews on here. He came by a few hours later and told me it needed to get replaced or rebuilt. He asked me if I had a home warranty because I told him I recently purchased the house , and he advised me to check and see if the pool was covered under the warranty. I hadn't even thought of that and was humbled by his kindness, to give his business away. You don't encounter that too often. My pool is indeed covered by the warranty and is now fixed, but I will most certainly use
Monument Pool Cleaners Provider Name Locked
's company in the future once my warranty runs out. He did not charge me for the service call either. This man is a true gem.
- Robert F.
N

Rating
He arrived on time. Proceeded to close pool; draining to proper level, added chemical and antifreeze to the lines, and covered. He added cover grommets, as he had noted were needed when he opened the pool in May. He cleaned the filter cartridges as well. Upon completion he cleaned up after.

We had a filter impeller problem that he addressed quickly last year.

I cannot recommend him more highly

He is professional and has a good understanding of pool care and maintenance.
- Arthur M.
D

Rating
On Wednesday, Feb. 18t, 2015 Hot Springs Spa of
Monument Pool Cleaners Provider Name Locked
's service department made a house call to my residence to fix a “no heat” problem with my Hot Springs Jetsetter hot tub. The service personnel were polite but I had the feeling that they were lacking in technical expertise and I discussed this in detail with the store manager,
Monument Pool Cleaners Provider Name Locked
Long, on the afternoon of the service call. In the course of the service technician's “trouble-shooting” he replaced every component in the tub that was remotely associated with heat. That included the heater relay, board, heater, and both temperature probes. The chances of all those components being faulty is remote if not impossible. In the end the service personnel talked to the Hot Springs factory (for the third time) and were advised that they should check if the heater was drawing current. It was. This amperage check should have been done initially and throughout the trouble-shooting period.
On Friday, Feb. 20th I became aware that Hot Springs had charged me over $1000.00 for the service call. I couldn’t believe it. By frame of reference my last
Monument Pool Cleaners Provider Name Locked
Jetsetter had a heater problem in 2005 and that cost $339.74 to correct. All the parts replaced on Feb. 18th would have cost $498.71 if purchase over the internet. And most likely not all were faulty. I called the service manager again on the 20th and expressed my displeasure. The results of our Feb.20th conversation was that manager accused me of lying and said he would check into the situation further and get back to me. He never did.
As of Wednesday, Feb. 25th I had not heard from Mr.
Monument Pool Cleaners Provider Name Locked
so I left a voice message. It is now Thursday, Feb. 16th and I still haven’t received a return telephone call. I would have liked to reach a mutually agreed upon resolution but it appears that is not going to happen.
I have been a customer of this company and have purchased three different hot tubs from them during this time frame. I will no longer do business with Hot Springs Spas.
- Paul L.
D

Rating
Three different young men have been sent to provide cleaning services in January and February who, while being "polite and friendly," were either not properly trained, too rushed, or just plain irresponsible. I met with
Monument Pool Cleaners Provider Name Locked
the first week to walk him through where my three skimmers were located and to make sure he was comfortable with an Intelliflo pump's operations which he assured me he was and to instruct him about how to attach the hose for vacuuming without needing to adjust pump valves. In the initial weeks minimal cleaning was required and no chemicals were needed. I knew chlorine level was high as per floater 3" tabs and my once-a-week addition of a small amount of TriChlor and that the PH level was balanced. However, the 4th week (1/27) I noticed none of the skimmers had been touched so I called
Monument Pool Cleaners Provider Name Locked
. He said his schedule documented that
Monument Pool Cleaners Provider Name Locked
reported he had provided service but since he hadn't,
Monument Pool Cleaners Provider Name Locked
offered to send someone the next day. I said no problem, that I would do it myself. The next week (2/3) the two pool skimmers were cleaned but the pump skimmer was ignored so, again, I just did it. The following week (2/10) I came home near midnight to discover the pumps on both sides of my house had been left running and would have continued to run if I had not manually switched them off. By now the PH level was out of
Monument Pool Cleaners Provider Name Locked
and chlorine was registering very low. I called
Monument Pool Cleaners Provider Name Locked
a couple days later to express my frustration. (As a side note, the spa pump is located on the other side of my home from main pool equipment, and its sole purpose is to run booster jets; it has absolutely nothing to do with vacuuming/cleaning AND a significant amount of dirt settled in the spa bottom after the pump was switched off anyway! )
Monument Pool Cleaners Provider Name Locked
explained
Monument Pool Cleaners Provider Name Locked
had been let go and that another employee with little to no training had been temporarily substituted in the interim. (And he had even inadvertently taken my rubber
Monument Pool Cleaners Provider Name Locked
I use to open the pump skimmer encasement which was later returned.)
Monument Pool Cleaners Provider Name Locked
said he would personally come with a new "trained and certified" employee (
Monument Pool Cleaners Provider Name Locked
) on 2/27 at which time they would clean the filter cartridges. However, when he arrived he explained he was too busy to stay and would try to return later that day. I asked
Monument Pool Cleaners Provider Name Locked
how he would handle it if the pump lost its prime after filter cleaning to which he had no answer, so
Monument Pool Cleaners Provider Name Locked
decided he'd stay to assist. When I heard the gate close, I walked out back and viewed a lot of debris had discharged through the fill lines into both the pool and spa. don't even know why that happened. I caught
Monument Pool Cleaners Provider Name Locked
just as he was about to pull away in his truck and he embarrassingly said he'd "forgotten to vacuum" which he then completed. On 2/25
Monument Pool Cleaners Provider Name Locked
came just before dark, skimming surfaces and cleaning two skimmers. He left the shallow end skimmer full and left the pump running at high RPMs which I discovered four hours later. Come on,
Monument Pool Cleaners Provider Name Locked
! Stop sending staff who do not understand the basics like, you know, utilizing the "Quick Clean" button to vacuum.... which is working just fine as I checked. BTW, not sure why
Monument Pool Cleaners Provider Name Locked
turned on the pump to begin with as vacuuming was not done on that visit. REALLY????
I have posted 27 reviews on Angies List over the years, 24 of which were solid A ratings and three in the B range. This is the only time I have ever communicated a negative experience review regarding services performed and I intentionally waited two months fully expecting things would straighten out. As previously noted, I've spoken with
Monument Pool Cleaners Provider Name Locked
several times which now leaves me at a loss as to how else to address the problem. Since I have prepaid for the entire year, I respectfully am requesting
Monument Pool Cleaners Provider Name Locked
himself provide service unless he can absolutely insure he sends a qualified and capable employee. I am planning to post a follow-up review in a couple months and sure hope it will reflect appreciation instead of problems.
- Josette J.
A

Rating
We were very impressed with the crew that serviced our Superior DVR5000 gas fireplace. They fixed the unit in ten minutes, and then spent the next forty minutes cleaning the unit and then spray painted the metal box to make it look new. They also added some type of wool shavings to make it look like real wood embers were glowing at the bottom of the gas logs. They cleaned up and left everything spotless. And they were very professional and informative throughout the whole process. Absolutely, positively will use them again for future repairs or replacements.
- Robert B.
D

Rating
On Wednesday, Feb. 18t, 2015 Hot Springs Spa of
Monument Pool Cleaners Provider Name Locked
's service department made a house call to my residence to fix a “no heat” problem with my Hot Springs Jetsetter hot tub. The service personnel were polite but I had the feeling that they were lacking in technical expertise and I discussed this in detail with the store manager,
Monument Pool Cleaners Provider Name Locked
Long, on the afternoon of the service call. In the course of the service technician's “trouble-shooting” he replaced every component in the tub that was remotely associated with heat. That included the heater relay, board, heater, and both temperature probes. The chances of all those components being faulty is remote if not impossible. In the end the service personnel talked to the Hot Springs factory (for the third time) and were advised that they should check if the heater was drawing current. It was. This amperage check should have been done initially and throughout the trouble-shooting period.
On Friday, Feb. 20th I became aware that Hot Springs had charged me over $1000.00 for the service call. I couldn’t believe it. By frame of reference my last
Monument Pool Cleaners Provider Name Locked
Jetsetter had a heater problem in 2005 and that cost $339.74 to correct. All the parts replaced on Feb. 18th would have cost $498.71 if purchase over the internet. And most likely not all were faulty. I called the service manager again on the 20th and expressed my displeasure. The results of our Feb.20th conversation was that manager accused me of lying and said he would check into the situation further and get back to me. He never did.
As of Wednesday, Feb. 25th I had not heard from Mr.
Monument Pool Cleaners Provider Name Locked
so I left a voice message. It is now Thursday, Feb. 16th and I still haven’t received a return telephone call. I would have liked to reach a mutually agreed upon resolution but it appears that is not going to happen.
I have been a customer of this company and have purchased three different hot tubs from them during this time frame. I will no longer do business with Hot Springs Spas.

- Paul L.
D

Rating
Pool has bubble in the diamond bride and cracks . contact
Monument Pool Cleaners Provider Name Locked
and his office they will not fix the problems.the cleaning service just stop coming out after we started complaining a lot about the cracks and bubble in the pool
- brandie B.

All Pool Cleaners in Monument, CO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

American Water Works

1780 Preakness
Fountain

Backyards & Billiards

3850 Sinton Rd
Colorado Springs

Carry the Light Electric, Inc.

PO Box 1424
Englewood

Heavenly Heat Saunas

PO Box 2892
Crested Butte

HOT TUB HEAVEN

4039 TUTT BLVD
Colorado Springs

J & M ELECTRIC

9328 ROYAL MELBOURNE CIR
Peyton

JUS COZI SPAS SVC

5909 N NEVADA AVE
Colorado Springs

Monster Maintenance

4990 Splitrail Dr
Colorado Springs

Patrick Electric

PO Box 76898
Colorado Springs

Plumbing/ Heating/ Gas

colorado springs
Colorado Springs

ProfleXions

Po Box 25422
Colorado Springs

Shawn Fox Plumbing & Maintenace

colorado springs & Surrounding Areas
Colorado Springs

Simpson Solutions

P.O. Box 814
Woodland Park

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