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My main issue was the pouring of the garage floor. From the estimating up to the day of the pouring I made it clear that I wanted the garage floor to be level. I stated several times that the reason I was having the job done was to have the garage floor in good shape so I could use it as my shop and would never be using it to park my car in. In fact, the reason I was having the work done was because of peaking in the middle of the garage floor that made the floor off level. I didn't notice that the floor was off level until I started putting in my workbenches (all on casters). The benches literally rolled out of the garage unless I locked the wheels. Even then, I had materials that I was working on roll off the workbench. When I measured, I found that the slant was over 1" over the 6 feet of one workbench. I do acknowledge that having the garage floor level was not in the contract and that was my oversight. The contact did not deal with the slope of the garage one way or another. Still, I had told the estimator before the job was taken on, and the owner on the job-site the morning of pouring.
In addition, I did not have a good experience with the installation due to the attitude of the person overseeing the work, who was one of the owners of the company. The evening before the pouring, I noticed several aspects to prepare for pouring did not comply to the contract. Upon emailing my concerns and describing the deviations to the contract, they denied that they applied to the job. The owner even stated that the general language on the contract form superseded the particulars that were described for my job. He was very defensive and told me numerous times how "unreasonable" I was being. One item that deviated from the contract is that the contract specified that they would "Install road base and compact." Since there is expansive clay under the garage and driveway, that was a major item to me. While that was the most important deviation to the contract, there were several others.
Their solution was to my concerns was to postpone pouring, but the owner stated that they had other jobs booked and it could take weeks or months to get back to my job - all the while, I would have to live with my driveway and garage floor torn out. Additionally he did not state that they would comply with the contract when they got back to my job. Needless to say, I had them perform the work as they wanted to even though it did not comply with the contract.
Next, they smashed the gutter over the garage when they were breaking up the garage floor. After the work, I didn't make a big deal of it, but pointed it out and expected them to make it right. Rather than taking full responsibility, the owner proposed splitting the cost to repair the gutter - they would pay $200 and I would pay $200. His rationale was that I could change optimize the placement of the downspout. If I had just had to move the downspout, it would have been about an hour of work and $50 in materials. I agreed to split the cost of the repair so as not to appear "unreasonable."
To be fair, the driveway and garage floor look good. But, the work was not as specified in the contract and the garage floor is not any better for my purposes as a shop over the floor I had torn out. My only recourse is to have the garage floor torn out again and poured properly. I have already put out the work for a bid and plan to pay out of pocket to have it torn out and replaced - not only will this cost me thousands of dollars but it will cause me the hassle of moving everything out of the garage once again, move things into a storage facility and then move them back after the new floor has been put in.
I have had several contractors perform major work on my home and an income property and have never written a negative review other than this one.
Our neighbors (more than one) were so impressed at our results they also signed up with
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