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Littleton Roofing Articles
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Littleton Roofing Contractors Reviews
The crew did the work quickly, and they did a great job.
The roofing crew could have used a few more tarps to make clean up a bit more efficient, but they cleaned things up well and I'm satisfied with the project.
The roofers were not their main crew, but did a good job. When removing old roofing 2 window screens were damaged and company replaced them for me. The company representative came to do clean up of the yard following the roofing project and then had the painter come back to touch up any areas that needed it after the roofers left.
The document I signed committed to using roof, contingent upon Insurance agreeing to pay for an entire roof replacement. Prior to signing, I conveyed that I wanted a number of upgrades, and I expected a detailed itemized quote - fully expecting it may be above and beyond what Insurance may pay.
While awaiting the Insurance claims process, I contacted an alternative
Once the insurance claim assessment was complete, I contacted
The next day, to my complete surprise, I received a call from the
I promptly contacted both
I reluctantly proceeded with
The liaison and I had a detailed discussion about my experience to that point, and my expectations going forward. We discussed the upgrades I was looking to have completed, and due to my experience, he indicated he would do all the work for only what my insurance was going to pay. Yet, he couldn't fulfill my request for an itemized quote; he simply wanted to sign a hard copy of my insurance loss statement saying he would do it for the statement amount. I reluctantly agreed, with the agreement that we would do the job the following Monday and I would get a copy of the work-order detailing the work and job materials.
As expected, I never received a copy of the work-order and the crew & materials showed up Monday morning, without the Liaison. I inspected all the material that arrived, and found everything to be correct, except the underlayment. I was having a 30yr roof installed, and expected the underlayment to have the same 30yr warranty - as a Platinum Preferred Contractor, I expected
During completion of the job, they did an adequate job of placing tarp around the entire perimeter of the house for debris. During the debris removal, a large part of a bush was broken off. Further, the following day I picked up over 2 dozen nails from the yard and driveway - the drive being the main concern, for obvious reasons.
The workmanship of the job was 90% average, but as the day went on, the sunset and the temps dropped, the workmanship became shoddy - rather than scheduling to return and complete the job. It failed the first
Upon completion, the one issue that remained for my approval was the rubber boots around the 3 safety anchors that were in my roof. I asked what they intended to do with the 20 year old rubber boots, prior to the start of the job. They were a concern for me, because the are a roof penetration, and I could see in the attic that they had been leaking. The acct. mgr's liaison indicated to me that he would investigate what they could do, and get back to me. When the job was in progress, I inquired about the same thing with the job lead - he indicated that they would take care of them. I left it at that.
A couple days after the job was completed, I inspected the roof, particularly the safety anchors and rubber boots; thinking they would have replaced them. No - the simply left them as-is, and gooped on a bunch of roofing sealant. I went into my attic, and found that I could see daylight around the safety anchor roof penetrations. I then took my garden hose and sprayed all 3 of the anchors, confirming that water was in fact still leaking around the anchors. Clearly unacceptable.
Two weeks later, I get a call from the kind ladies in the
They called to inform me that they had once again taken it upon themselves to call my insurance company, and found out for me that my final insurance payment had been sent to me in the mail. I informed her that I had already received and cashed the check. She then inquired how I would be making my final payment. I informed her that final payment wasn't my concern - job completion and satisfaction was my concern. We had a lengthy and detailed discussion.
A couple days later I received a call from
At that point, I had zero confidence in
I told him no, he would be removing the existing anchors and boots and replacing them with the RIDG-2 anchor system that I procured myself. Less than 30 minutes later, they had completed the job - but even that they didn't complete well. One of the new anchors was installed off-center about 3 inches... but I'm utterly exhausted of dealing with their mediocrity.
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