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Highlands Ranch Mattress Buying Articles
Mattress Buying reviews in Highlands Ranch
I had previously searched for the Tempur Pedic that I was interested in and visited several dealers within the Gulf and Pensacola area.
So service was okay, except for leaving plastic in the yard, the product is what is awful.
Several days passed and by the time I was finally able to get the new box spring set up, I realized they sent me a full instead of a queen as I ordered. I called right away and spoke to another salesperson. He had an extremely difficult time locating my order and originally had someone else's order up (maybe that's why I was delivered the wrong size!) So, I asked them to call me back when they found my order and had more details. They didn't call me back after a couple of hours, so I had to call them again to ask about the next available date they could deliver the correct size. On that call, he let me know that it would be a couple of days, but I really needed it ASAP, so I offered to go to the warehouse myself to make the exchange the next day. He mentioned they would inspect the box spring and may not take it back if it was damaged - so I let him know about the hole and plastic piece. He asked if I notified the delivery people about these damages and wasn't very polite. Ultimately we worked something out for me to drive the full back to the warehouse and pick up the queen.
It ended up raining leaving me unable to make the exchange myself (even though the box spring was covered in plastic I did not want to be responsible for any further damages that may have been caused by the rain). I called again to ask when they could come pick up the full box and bring a queen they said it would be a couple of days. I told them I really needed it taken care of sooner. At this point, I had gone above and beyond as a customer to try to rectify their mistake. The person I spoke with this time promised me a phone call the very next day as soon as he got in after he spoke with his manager, but here we are... no call...
At this point if they are unable to get my queen box over to me today, I just want them to pick up the full box spring that doesn't fit my bed and give my money back. I went the cheap route going to the closest inexpensive place for the box spring, and as the tried and true saying goes, I got what I paid for. Poor customer service and a couple of days later, still don't have the box spring I ordered.
I hope this email gets to Ms. in my new home only to find the bed on one side was deflated and would not hold any air. I went to the local store the next day and was told to call Customer Service and they would send someone out. I paid nearly $10,000 for the bed, delivery and set up. The next day I called customer service and was told that I had to conduct a test and then give it two days to test for a leak. I did the test and was told I had a bladder with a leak and they would send me a replacement one and it would arrive in 10 days. I told them that this was my second home and I would not be here in 10 days.
After, no answer so I asked for a supervisor. Supervisor
I can not believe that this is your customer service. I owned a Company in MN for 33 years and would never treat a customer the way your company did. They simply said there is nothing they can do for me and "stuff happens”. I really believed you had a great company and was pleased you were based in MN. Now I am embarrassed. Over the past years I have recommended your beds to over 10 people but will never do that again. A friend of mine was at my home yesterday and she said she was going to buy a bed like this. After I told her what happened to me she said she was going to forget it. I will never suggest to anyone nor will I ever buy from your company again. I am very disappointed.
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Lone Tree, CO
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