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When the serviceman returned to perform these suggested steps, however, additional problems were discovered with my furnace and it appeared to me that my best option was to replace the furnace before it died. I did not use this company for the replacement.
I am not going to say that I was ill-advised. The company that eventually replaced my furnace also identified problems, and had
However, my gut feel about the whole encounter was not positive. While the serviceman did not go overboard in suggesting what might go wrong with the old furnace nor did he actually state that the furnace was likely to die any day, I was not completely comfortable with the whole situation. Although the Custom serviceman put my old furnace back together properly before leaving, I no longer trusted that furnace even though it had had no problems prior to the suggested maintenance.
My impression was that the big deal to clean the fireplace and -- oh by the way to check the 'safety' of my furnace -- was actually the gimmick used by the company to hopefully take over servicing of my furnace. I'm inclined to suggest that others should decline the 'safety' check part of this particular deal. If you want the safety of your furnace checked, I strongly suggest that you do not schedule this service in the middle of winter, and you should be prepared to hear that something is wrong. If this happens, I suggest that you do not immediately schedule service even if you have to pay extra for a trip charge. Instead, do your homework before agreeing to and scheduling any suggested service.
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