Fort Collins Internet Services

in Fort Collins, CO

Internet Service Reviews in Fort Collins

C

Rating
I've had nothing but issues from
and would not use them again. My internet is constantly having issues with my computer (spoke with the guys at Best Buy and they said that it is because
has terrible modems/routers and I should buy a new one)
I've also had a hard time getting them to send me a bill in the mail so I had to set up auto payments because after not sending bills for a few months (and I forgot to follow up) they were going to shut off my service.
- Anna J.
C

Rating
Very dissatisfied with both the internet service and customer service. Called to cancel service. Was told that I absolutely had to provide a reason, was put on hold for 15 minutes, and then magically the customer service rep couldn't hear my phone so they disconnected me. Now I've been on hold for another 20 minutes. Dishonest business practice to say the least.
- Jeffrey T.

Internet Service reviews in Fort Collins

A

Rating
Ordered new high-speed wireless internet service via phone to
Fort Collins Internet Service Providers Provider Name Locked
for activation 1-7-14. Customer service representative was very helpful. Self-installation kit arrived via UPS as stated. Instructions were easy to follow. First bill was confusing but when I called customer service, they patiently walked me through it and explained each detail. Initial payment was for internet activation charge: $19.95; Modem purchase: $99.99; Shipping and handling: $14.99. Monthly bill is $32.13 for connection speed of 20Mbps/896Kbps. Easy to set up online account.
- Kent W.
D

Rating
I have never been so unhappy with a company. I have had trouble since the beginning. My husband died December 15,2012. In January 2013. I wrote on my bill that my husband was decease. I could not get them to change the account into my name. I sent copies of the death certificate. Still bills arrived in his name.
In October of 2013 I was offer a deal that cost less than Camcast, who was my provider for the internet and TV. I was promised that if I bundle my total bill would be lower. I already had
Fort Collins Internet Service Providers Provider Name Locked
for my phone service. The company confirmed that I was to receive all the bills in my name.
Fort Collins Internet Service Providers Provider Name Locked
did not take my husband name off of the account. They continued to withdraw automatic payments from my account. Then they started sending checks to my husband in the mail. Of course they had his name on the checks. I called them and wanted to get the billing problem worked out. But they won't talk to me, because I was not my husband and I did not have his social security number. I didn't have his SS number so they wouldn't talk to me. Now I had opened this account under my name, but they only had my husband's name. I filled out a questionnaire to get my credit approved. When they sent the papers to the credit bureau, the credit bureau denied my application. Guess what,
Fort Collins Internet Service Providers Provider Name Locked
sent the application in my dead husband name. He didn't have any credit rating. He no longer had a rating
I finally got that straighten out.
When I signed up they give me 3 months of premium channels. I did not use this service. I called in Nov to cancel the service. The
Fort Collins Internet Service Providers Provider Name Locked
I talked told me, I didn't have to cancel the service until the end of December. I told her that I wanted it noted in my records that I had cancelled the service. I got my January bill and Direct TV had not cancelled my service and had charged me for the month. I called
Fort Collins Internet Service Providers Provider Name Locked
who told me to call Direct TV. I called Direct TV and after they checked my records they saw I had cancelled the service in November. They assured me I would be sent a credit from they. I asked them if I should take that portion of my payment off my bill. He said "Yes" I sent in that months payment. The following month I had not received credit. I tried to call Direct TV. They told me I had to contact
Fort Collins Internet Service Providers Provider Name Locked
. I called
Fort Collins Internet Service Providers Provider Name Locked
and was told to deal with Direct TV. I explained that I had tried to contact them. but they wouldn't talk to me since my account was with
Fort Collins Internet Service Providers Provider Name Locked
. I again explained that I could not contact Direct TV. The lady I was talking to then contacted Direct TV and we had a 3 way conversation. I asked Direct TV to check my records and they would see I had called each month trying to get the credit on my account. Finally I got ahold of a supervisor. He checked my information and saw how many times I had called trying to take care of my bill. I was told that I would receive that full credit on Aprils bill. While still on the line I asked the lady from Century Link if that would take care of my account. My account should be zeroed out.
Last night I opened my mail and had a letter from a collection company. Comcast had sent them a bill saying I owed them money. I was never contacted by
Fort Collins Internet Service Providers Provider Name Locked
about this problem. I had called every month trying to get the money that was on my bill taken off, because I did not owe them anything. I called the collection company and asked what was this about. She told me I didn't pay a bill to
Fort Collins Internet Service Providers Provider Name Locked
in Nov. (Please keep in mind
Fort Collins Internet Service Providers Provider Name Locked
never told me anything about this.) I checked my records and found the cancelled check for the amount the collection company was talking about. Collections told me I needed to write a letter protesting the amount due. I told her nothing was due. My account was completely paid. I was advised to send them the letter protesting the notice.I wished I would have never changed my service. I have been "jerked" around by
Fort Collins Internet Service Providers Provider Name Locked
. I have fought with them trying to get the bundle I signed up for.
Fort Collins Internet Service Providers Provider Name Locked
information me that they NEVER offered a deal for internet service for $19.99 for 5 years. I was told that the only deal they had offered was for $29.99. I faxed a copy of the back of my bill that offered the $19.99. They informed me that when that offer was offered the salesperson had not told me about all the taxes and other various charges.
This changed cost me a lot of money. The installation fee were huge. If I thought I could go back to Comcast without a hassle, I would. But I am afraid that
Fort Collins Internet Service Providers Provider Name Locked
was charge me another $365.00 to cancel my service.
I would not ever recommend
Fort Collins Internet Service Providers Provider Name Locked
to anyone. I am so angry with them.
Thank you,
Dawn
Fort Collins Internet Service Providers Provider Name Locked

- Dawn M.
C

Rating
Have had service for several years, encounter frequent problems with all of the modem/router obtained through
Fort Collins Internet Service Providers Provider Name Locked
. Most recent one needs to be reset every day multiple times. Figured all providers were pretty poor so might as well stay with
Fort Collins Internet Service Providers Provider Name Locked
. Last straw was trying to pay my bill online, could not obtain access, and was told that there was no customer support for online account access except during regular business hours. I don't understand how an internet company could fail to foresee that their customers might want to access their internet accounts when it is convenient for the customer not the company. Summary: slow, spotty overpriced internet service with good technical support but poor account support. Using phone as wireless hotspot from now on.
- Michael S.
F

Rating
One month later we received a bill for ongoing service that we were no longer using. A call to
Fort Collins Internet Service Providers Provider Name Locked
revealed that 1) the representative never submitted our disconnect request , 2) we were being invoiced as though we were still using the service and 3) the service would not be disconnected until we returned the cable equipment, WHICH WAS NEVER MENTIONED IN THE INITIAL CONVERSATION WITH THEIR REPRESENTATIVE.
Fort Collins Internet Service Providers Provider Name Locked
refuses to waive the additional usage fees. The representative I spoke with when I discovered the problem refused to turn me over to a supervisor and her demeanor was unnecessarily snide. I'm sure she thought she was talking to a deadbeat. I will go out of my way to make sure that
Fort Collins Internet Service Providers Provider Name Locked
is never in my house again, nor would I recommend them to anyone else. I truly believe that there was a deliberate action to omit important information that would have saved me money and
Fort Collins Internet Service Providers Provider Name Locked
to my taking the correct action to close my account.
- Amy H.
D

Rating
I recently bought my own modem and installed it ( 3 wires) I had not gotten around to returning the
Fort Collins Internet Service Providers Provider Name Locked
modem, for 2 months. My system was working fine with my new Modem, except for the occasional service interruption (common occurrence)..
2 days ago, I return the modem and 1-2 hours later I
Fort Collins Internet Service Providers Provider Name Locked
internet connection.. for several hours. I called
Fort Collins Internet Service Providers Provider Name Locked
they mentioned local service problems..7 hours later I have internet again, then the very next day mid afternoon internet goes down again.. for hours. I spent 2 hours on 2 different phone calls to them for repair.. ( 2 calls was because they dropped my call)
Nothing had changed with my equipment, they offer no reason why, i got no signal..
I am very fed up with them, I am held captive because they are the only game (cable) in town.
perhaps, I should just lower my expectations, I mean really, the internet is Crucial to my home office and it's only $73.95 per month

- Mark D.
D

Rating
I have called them everyday for over a month in an attempt to get them to install the new line. Their solution was to string a new line across my yard into my neighbors yard (where the central signal box is). A drop bury call was scheduled for over 3 weeks now and still remains incomplete. I am always the one who has to initiate contact with them. So far they never call ahead to tell me they are coming until they are standing outside my house while I am at work. My last service call with them yesterday the technician (and I use that term loosely in this regard) asked me if I could contact my neighbor for them and set up a service visit. He would call me back when I was finished. Seriously? I need to contact someone to set up a visit for them? I am out shopping for satellite dish solutions as these people are a joke. Poor service, poor customer satisfaction, and a terrible experience. Will do everything possible to keep
Fort Collins Internet Service Providers Provider Name Locked
as far away from my house as possible.
- Shawn K.
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All Internet Service Providers in Fort Collins, CO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

AT&T - Fort Collins

4515 JFK Pkwy
Fort Collins, CO

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Bolder Search - X2M

928 Saint Andrews Lane
Louisville, CO

Centurylink

Fort Collins, CO

Chicago B2B Services

Hanover Park, IL

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Comcast

1832 Blake St
Denver, CO

Comcast Fort Collins

138-140 W Mountain Ave
Fort Collins, CO

Comcast Fort Collins

109 N College Ave
Fort Collins, CO

Comcast Fort Collins

2809 E Harmony Rd # 300
Fort Collins, CO

Comcast Greeley

5779-5869 10th St
Greeley, CO

Comcast Greeley

506 O Street, Greeley, Greeley, CO
Greeley, CO

Comcast Greeley

506 O Street, Greeley, Greeley, CO
Greeley, CO

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

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