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D
"I'll start with the positive here. All three of the movers were kind and courteous during the move. even went around and made sure" that all of the doors at my new house were locked up before they left so that he could "relax on the way home, knowing that I was safe." They sweat and grunted and worked very hard getting larger pieces of furniture in the house for me. All of that was wonderful. Unfortunately, the bad far outweighs the good, though. The fine print of the Angie's List deal did not mention any hourly rate after the three hour time period of the deal or surcharges, nor was any of that discussed with me prior to the start of the work (except the $10 mattress bag fee). Obviously, there would be an hourly rate after the deal expired, but it was never discussed with me. I signed a "Bill of Lading" that (one of the four brothers) explained was just allowing the movers to go into my house, handle my belongings, etc. He also explained that I was agreeing to .60/lb for any damaged items. I went to graduate school, and I still don't understand the "legal-ese" on my copy. There were no charges listed on it before they started work. Surcharges seem like something that absolutely should be in the fine print and discussed in detail with a client beforehand. Admittedly, I should have asked , but my mind was in a million places with the move, so I forgot. It was about 6 p.m., three hours after the deal's time frame had elapsed, and after I had already gotten pizza for everybody and sponsored a short break, that told me about the $129/hr rate after the 3 hour deal was over. That means that, I already owed the company almost $400 more than I thought I would before cost was even addressed. mentioned that after 8 hours, it was "overtime, but we won't talk about that now." I felt trapped. My husband works a lot, I was there by myself, I had already taken the day off of work, and the truck was half full with our belongings. Just before 8, told me about the time and a half rate that would be taking place almost immediately. To save time, he offered to only move into their proper places, the large items that my husband and I would have trouble moving ourselves. Everything else, he could put in the garage. I agreed. At this point, everything became a rushed, crazy, stressful race to the the end. I started carrying things myself off of the truck into the garage. Then, when I signed the Bill of Lading again at the conclusion of the job, I see that a fuel surcharge, travel surcharge, and stretch wrap/tape surcharge have been added. I also got the distinct feeling that didn't want me to take time to examine the bill. told me that the company would "waive" the 4% credit card fee that had also never been mentioned to me. They were going to "waive" a fee that I'd never agreed to. The only thing that had been mentioned was the mattress bag, $10 fee. After they left, I had a large amount of belongings at our old, rental house that wouldn't fit on the truck and that I had to move by myself. I was about to have to hire another set of movers to get the items I couldn't fit or lift into my husband's truck, when some nice guys from my neighborhood offered to help me out with their trailer. They loaded up a 7', solid wood bookcase, our grill, lawnmower, snow blower, and a ton of smaller items into their trailer. My garage was completely full of my belongings that I still had to bring in and place. An outdoor lighting fixture was broken. My mother's antique piano was scratched badly during the move, and a large bookcase was "dinged" in several areas. Meanwhile, items that I feel should not have had time taken to wrap up (throw pillows and a large bear), were wrapped in plastic I didn't know I was being charged for. One of the most disturbing things, I noticed a couple of days later. A large china cabinet that I was preparing to put my great grandmother's china in had not had the braces between the top and bottom pieces put back in place after they removed them for the move. This could have certainly resulted in my family heirlooms being destroyed or even having the top part fall on someone and hurt them. said that as a , if he took something apart for moving, he put it back together at the new place. I realize that everything was insane when we were unloading the truck, but that should have been taken care of for safety. Nothing was put back together at the new place. Our dining table, TV stands, punching bag stand, and other items will have to be put back together by my husband or me. I feel taken advantage of. A move that I thought would cost me $337 that I had already paid, ended up costing me $1,889.94. Almost $2,000 for an incomplete move. I don't have a problem paying an hourly fee for the move, as, obviously, I can't expect a 3 man crew and a truck to take care of my entire move for $337. They should have told me about it first, though. I contacted , the head of the company from what I understand, to try to resolve my issue. At first, he was courteous and offered just over $230 as a credit. told him that the overtime surcharge was discussed during the move which he said he found "unacceptable." He offered a refund of the overtime and an additional $75 for "good customer service." That's where the approximately $230 figure came from. When I asked for that amount and to have the surcharges refunded, he responded, "I'm not in the business to charge for labor only when every other aspect of the move was performed without flaw. You admittedly neglected to inquire about any other charges. $129/hr is even discounted as it is. Our 4 man rate starts at $139/hr and goes up to $159/hr depending on the move itself. If you'd like to be more reasonable, I'm all ears. Otherwise I'll send the settlement agreement and check in the amount listed earlier. Thanks." I reiterated what I'd told him about the damages and property left at my home and asked what he thought a reasonable compromise would be between his proposal and mine, and he did not respond. That was approximately 10 days ago. I contacted Angie's List for help and intend to report them to the Better Business Bureau. I am also considering whether it is worth my time to pursue legal action. I didn't immediately notice all of the damages either due to it being nighttime when they left or the giant pile of disorganized items in my house. After not hearing from for over a week, I filed a complaint with Angie's List about the experience and damages. essentially accused me of lying, saying that in my complaint, "all of [the] sudden, there [are] all of these damages." It was incredibly insulting. He also "apologized for my inability to comprehend" the deal. Really? I have never in my life been treated so disrespectfully by a business owner. I am not an unreasonable person. If I had been told about the myriad charges before work started, I wouldn't have a problem. I was not told. I would have never agreed to pay $1889.94 to move just over a half mile away. I don't know if , the head mover in charge of my move, just didn't tell his brother the whole story or what, but this was a terrible experience. I have moved 9 times in the past 10 years, and this was BY FAR the worst experience I have ever had. The issue seems to be with management, as the crew was all very nice and hardworking. I tipped them $80 each and gave an expensive bottle of whisky and matching glasses. Please find different movers and save yourself the headache.

-Sarah D.

A
" did an excellent job at meeting my needs. I thought I needed a larger space, but asked me a number of questions," and determined the size I really needed...thank you! This place goes above-and-beyond in making me feel welcome! They provide complimentary water, coffee, and snacks available any time I am on the property. Thank you for making my move as easy as possible!

-Joshua R.

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Local Articles in Colorado Springs

Storage unit

Storage Units & Services

Renting a storage unit may seem like a confusing process, but we’ve outlined the steps you should take in order to find the perfect fit. From determining the type of self-storage you need, to how much you can expect to pay, the Angie’s List Guide to Storage Units covers all the right stuff (in a climate controlled area, of course).

Keep your holiday light reels to reuse for storage, so you won't need to untangle them next year. (Photo by Steve C. Mitchell)
Organization - Home & Garage

Are you dreading taking down the decorations once the holidays pass?

PODS portable storage units

Whether you’re moving, remodeling or just need to declutter, portable storage can give you options.

Not all self-storage facilities operate the same. (Photo by Brandon Smith)

Examine the essential features of self-storage units before you commit to a storage lease.

A clean bedroom
Housecleaning, Organization - Home & Garage

Nothing beats a clean house that is free from clutter, organized and pleasant smelling.

Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

Although Angie's List doesn't provide info on average or "going rates" for various projects, when members and consumers submit reviews, they have the option to include that cost of the project.
 
With that in mind, one way to find out a very general price range on a project is to log on to www.AngiesList.com (http://www.angieslist.com/?CID=ANS) and search for "Moving" (or any other appropriate category for your project, such as remodeling - K&B or ceramic tile), and then look at the project cost info supplied by local members and consumers.
 
Of course, probably the best way to get the most accurate cost information is to request multiple bids from several contractors. As the price will vary with work site considerations and individual contractors' approaches, getting multiple estimates will help provide a clearer picture of what your project will cost.
 
I hope this information helps!
 
If you would like to see more Angie's List search results for your area in this forum, please let me know by responding in line with this Q&A by submitting a new answer. You can also reach us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K
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Here are the FAQ's on San Jose rent control - and only apartments and mobilehomes being rented are covered, not storage units.

 

http://www.sanjoseca.gov/FAQ.aspx?QID=521

 

More and more people are using storage units, so costs have gone up frequently and signfiicantly in the past few years.

 

Pretty much you are at the mercy of the market - if the market will support it, they can raise their prices - and the cleaner, newer, and higher security ones can do that easier (but also presumably protect your stuff better). Your only recourse, for lower cost, is to go with an older, shabbier looking or non-climate controlled place, build storage at your place, dedicate more of your personal space to storage, or get rid of stuff.

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Hi Nancy,
 
This is Sarah B. in Member Care. I'm happy to help!
 
I was able to find several rated providers where you can rent a storage pod. For your current need though, our Snapfix specialists would also be able to do all of the dialing for you, match you up with a top rated company and arrange to have them call you to figure out the logistics. If this sounds like something you would be interested in, please fill out the form in the link below and our Snapfix Team will take it from there!
 
http://www.angieslist.com/fix/
 
If you would like to reach out to these providers yourself, please let me know. I’d be happy to send these to you.  No matter which option you choose, I hope you’ll take the time to fill out a review when the work is done.
 
If you would like information on providers through this forum, please let us know. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help, Nancy!
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Storage Unit reviews in Colorado Springs

C

Rating
I contacted this mover for the deal. I understood that there would be an additional charge on top of what I'd already paid if we exceeded the three hours advertised on the deal. HOWEVER, what they don't state is that AUTOMATICALLY an hour of those three precious hours is already subtracted for "drive time." ...More Meaning, I was paying the movers to drive from their location to mine. But, I was also charged for a fuel surcharge???? was really gracious to explain to me that if I wanted to keep my overage charges low, they could just move all of the large heavy items from my condo to my new place. Great idea. Except, at that point, it became a race against the clock. I literally didn't even get half of my items moved. Most of what was taken to the new place was placed in the garage. Being a single woman, I am now faced with the task of carrying these items inside and possibly up to the second floor. In the end, I paid an additional $142 for an extra 15 minutes of the movers time. I had purchased my own mattress bags ahead of time. I also had enough stretch wrap and tape on hand to have handled all of my belongings. However, it was automatically assumed that I would use their materials. Thus, I was charged an additional 15% for said materials. The movers left me around 2:30 PM on Saturday. It took me and a friend until Sunday at midnight to complete this move.
- Laura B.
D

Rating
What a disaster. I paid to have my car moved to California and it's still sitting in the same parking lot, three weeks later. Hasn't moved an inch.
Been told this is the fourth driver they assigned to transport - and two just didn't show up. I'm still not sure what happened to the
other driver. I've been told pick-up ...More dates and delivery dates twice and made rental car arrangements based on those conversations.
I elevated it to the corporate level and was told, basically, that those things can happen. The miscommunication, broken promises and general confusion is unreal. question: You have my money ... so can I have my car?
- Bryce M.
A

Rating
My only complaint is I had to wait until 11 for them to arrive. They were supposed to arrive between 8 am and 10 am. Movers were very professional and hardworking. I went over my time but I expected to do so. I will use them again when I move into my condo in June.


- Wendy M.
A

Rating
Family-owned business. Good group of guys. Reasonably-priced.
Guys were on time and respectful. They moved us without damaging our belongings, our old home or our new home. Some doorways got in the way around tight corners and was quick to take a few dollars off the cost of the services. You can't have a move of our ...More size (15 cubic yards) without needing some new paint.
We moved in the February snow so they did the best they could to stay off floors and carpets, laying down cardboard and plastic runners. They moved the play set to the new home, but agreed to wait until spring to come back and reassemble it so that the ground was softer and not snow-covered.
I have recommended their services to my friends.
- ERIC P.
A

Rating
Very well. I will recommend them to anyone needing a storage area.
Very clean, have access 24 hours per day, a lot of options for units.
- Corey B.
F

Rating
It went terrible from the beginning. First they don't even call to confirm that they are coming. I had to call Angie's List to get the number to see if they were coming. They called eventually showed up at 9:15am. They came with no tools, I had to let them let them use screw drivers and wrenches. I paid for three ...More hours thinking they could move 13 items 5 minutes away. Uh, no took all three hours to put 12 items on truck. They arrive at new place tell me they left my armoire couldn't get it apart. So my friend went back to the condo and had it apart in 10 minutes. So while moving things they knocked drywall of my walls, marked up my ceiling and gauged my stairs. I had to help hold my dining room table while the guy put it together. I moved my own fridge and freezee in my garage. During the move I'm told I owe $581 for them to proceed. I have no choice they left my armoire. So they go back to get it and come back with it not wrapped, bring it in my living room and it's trashed. There is not one area on it that's not damaged. The p*** Forman tried to say it was like that, then proceeded to blame other guys but he was one of the guy's carrying. I told them to leave, I was livid. Called this the owner or boss, just as rude as the Forman. You sign a contract that says they will pay .60 cents per pound of item, so they think they are not liable for anything. They damaged the condos doorway getting armoire out also. This kept asking me how much my armoire weighed, i said I do not know, why don't you ask since they couldn't carry it. So a week goes by I hear nothing, I text this proceed to send more pics of damage and a video of my brand new upholstered bed. It was so wobbly I'm afraid to sit on it, wasn't put together securely. While I'm trying to make the bed I see a hole in the back of the headboard. Then I notice my beds mattress is slanted. It wasn't put on all the slats. So now I have to take my beds apart to redo. They lost pieces to my t.v. stand said if it's not on the truck they don't know. They never returned my tools and this doesn't think he has to replace or take care of walls or any of it. I told him my armoire weighed 600 lbs, he said it weighs 140 that's what you will get. I told him I would contact Angie's List, he go ahead they are not my boss and there is other places to advertise. He said enjoy talking to angies list "ha ha ". Do not use this moving company it's a joke, I was also told I was a unreasonable customer. If I can attach pics of the damage is will.
- marta W.
A

Rating
did a wonderful job with our move. The staff was friendly, professional and made us feel very comfortable. They did a great job carefully packing our things and did the load out and unloading quickly and carefully. My only critique would be that my moving coordinator in the office was sometimes slow to respond. But when she did ...More she was very nice and helpful. All in all, we had a very good experience.
- Tracy M.
A

Rating
Very good service. Worked with me to figure out best way to configure pod distribution to fit on small driveway. Prompt pick up and delivery. I would definitely use this service again.
- Michael T.

Storage Units in Colorado Springs, CO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A A A PLATTE SELF STORAGE

4510 Edison Av
Colorado Springs

A A A Self-Store-All Warehouse Inc

4065 Clearview Lp S
Colorado Springs

A All Carefree Moving & Storage Brokers

1594 Ward Circle
Franktown

A GREAT WESTSIDE SELF STORAGE

2101 BOTT AVE
Colorado Springs

A Man With A Van

PO Box 17788
Denver

A STORAGE PLACE

5835 OMAHA BLVD
Colorado Springs

A- Rite Place Self Storage

3132 Mallard Dr
Colorado Springs

A-2-B Moving & Storage

8872 W. Layton Ave
Littleton

AB Professional Movers

19810 Applewood Court
Parker

Academy Place Office & Storage

2345 Academy Place
Colorado Springs

ACADEMY SOUTH MINI-STORAGE

2620 CODY DR
Colorado Springs

ACADEMY VIEW STORAGE

14080 STRUTHERS RD
Colorado Springs

ACCESS SELF STORAGE

4750 SCARLET DR
Colorado Springs

ADVANCED COMMERCIAL & RV

2330 EXECUTIVE CIR
Colorado Springs

Advanced Moving & Transport LLC.

7230 Space Village Avenue
Colorado Springs

Affordable Storage Solutions LLC

90 Greenhorn Dr
Pueblo

All My Sons Moving & Storage of Colorado Springs

4725 Town Center Dr
Colorado Springs

ALL SEASONS MOVING

613 VALLEY ST
Colorado Springs

ALL-STAR STORAGE LLC

2390 N POWERS BLVD
Colorado Springs

American Mini Storage

3150 Boychuk Ave
Colorado Springs

AMERICAN STORAGE

6740 VINCENT DR
Colorado Springs

Arpin Van Lines - Doyle Moving & Storage

2755 Delta Pl
Colorado Springs

ASTRO/SECURCARE SELF STORAGE

4729 ASTROZON BLVD
Colorado Springs

ASTROZON SELF STORAGE

3710 ASTROZON BLVD
Colorado Springs

BIG TOY BOX

870 W MORENO AVE
Colorado Springs

BUDGET SELF STORAGE

4915 GALLEY RD
Colorado Springs

CENTURY STREET SELF STORAGE

3020 N El Paso St Ste 102
Colorado Springs

CHELTON STORAGE

1950 DELTA DR
Colorado Springs

CIRCLE DRIVE SELF STORAGE

2515 ARLINGTON DR
Colorado Springs

CLEAR SPRING MINI STORAGE

4380 S US HIGHWAY 85-87
Colorado Springs

Colorado Home Improvement

2428 Hancock Expressway
Colorado Springs

Commercial Self Storage

4955 List Dr
Colorado Springs

Contractors-Storage

30 W Las Vegas St
Colorado Springs

CubeSmart Self Storage

2310 S Circle Dr
Colorado Springs

Daniels Moving & Storage Inc

2325 N Sinton Rd
Colorado Springs

Delta Van Lines Inc

211 NW 5th Ave

DJ's Towing & Recovery Inc.

PO Box 31733
Colorado Springs

Eagleridge Mini Storage

1065 Eagleridge Blvd
Pueblo

ECONOMY MINI STORAGE

5111 THATCHER AVE
Pueblo

Enterprise Drive Self Storage

171 Enterprise Drive
Pueblo

EXTRA SPACE STORAGE

2715 DUBLIN BLVD
Colorado Springs

FOUNTAIN EXIT 128 STORAGE

10055 S CHARTER OAK RANCH RD
Fountain

Front Range MI-BOX

3825 Silica Dr
Colorado Springs

GARDEN OF THE GODS SELF STGE

4905 N 30TH ST
Colorado Springs

GOFF TRANSFER & STORAGE

3113 N STONE AVE
Colorado Springs

Graebel Colorado Springs Movers Inc

615 Valley St
Colorado Springs

Great Plains Moving & Storage

760 Ford St
Colorado Springs

GRINNELL SELF STORAGE

74 N AMHERST ST
Colorado Springs

HEIDELBERG MINI STORAGE

2105 E PLATTE AVE
Colorado Springs

Johnson Storage & Moving Co. (131) - CO Springs

4225 North Sinton Rd
Colorado Springs

KEYBOARD CARRIERS

2601 W 7th Ave
Denver

LANDMARK SELF STORAGE

3335 LANDMARK LN
Colorado Springs

LOAD N LOCK

1012 W COSTILLA ST
Colorado Springs

Mini U Storage

914 Motor City Dr
Colorado Springs

MOBILE MINI INC

2905 CAPITAL DR
Colorado Springs

MOUNTAIN SELF STORAGE

1505 SHERIDAN AVE
Colorado Springs

MOUNTAIN WEST SELF STORAGE

915 STATE HIGHWAY 67
Woodland Park

Moving Company Colorado Springs

121 S Tejon St
Colorado Springs

MOVING DAY INC

4586 Austin Bluffs Pkwy.
Colorado Springs

NOOK & CRANNY SELF STORAGE

380 GARDEN OF THE GODS RD
Colorado Springs

NORTH NEVADA SELF STORAGE

717 N TEJON ST
Colorado Springs

Northside U-Stor-It

3816 N Nevada Av
Colorado Springs

Parkside Self Storage

5909 N Nevada Ave
Colorado Springs

PEAK VIEW SELF STORAGE

6050 TERMINAL AVE
Colorado Springs

Pikes Peak Moving & Storage Company

30 Mount View Lane
Colorado Springs

PODS Colorado Springs - Moving and Storage

722 Clark Pl
Colorado Springs

PUBLIC STORAGE

3436 SINTON RD
Colorado Springs

PUBLIC STORAGE

2761 DELTA DR
Colorado Springs

PUBLIC STORAGE

3440 ASTROZON CT
Colorado Springs

PUBLIC STORAGE

5240 EDISON AVE
Colorado Springs

PUBLIC STORAGE

2460 N POWERS BLVD
Colorado Springs

PUBLIC STORAGE

3725 PARKMOOR VILLAGE DR
Colorado Springs

PUBLIC STORAGE

3845 VAN TEYLINGEN DR
Colorado Springs

PUBLIC STORAGE

6055 HOLLOW TREE CT
Colorado Springs

PUBLIC STORAGE

5055 CENTENNIAL BLVD
Colorado Springs

Public Storage - Colorado Springs

4403 E Platte Ave
Colorado Springs

RANDY'S HIGH COUNTRY TOWING

1205 E LAS VEGAS ST
Colorado Springs

Rockrimmon Self-Storage

6125 Mark Dabling Blvd
Colorado Springs

SECUR CARE SELF STORAGE

3420 VICKERS DR
Colorado Springs

SECURCARE SELF STORAGE

777 S ACADEMY BLVD
Colorado Springs

SECURCARE SELF STORAGE

615 E BROOKSIDE ST
Colorado Springs

SECURCARE SELF STORAGE

2005 KING ST
Colorado Springs

SECURITY SELF STORAGE

3760 E PIKES PEAK AVE
Colorado Springs

SECURITY SELF STORAGE

3160 AUSTIN BLUFFS PKWY
Colorado Springs

Security Van Lines, Agent for Mayflower

4225 N Sinton Rd
Colorado Springs

SELF STORAGE

CHAPEL HILLS MALL
Colorado Springs

SELF STORAGE AT CHAPEL HILLS

1825 JAMBOREE DR
Colorado Springs

SOUTHWEST MOBILE STORAGE

Colorado Springs

SPACE VILLAGE MINI WAREHOUSE

7230 SPACE VILLAGE AVE
Colorado Springs

SSE Enterprises LLC

4819 HWY 78 W
Pueblo

SSE Enterprises LLC

1051 Aspen St
Pueblo

Stor-Mor Self Storage

4825 E Platte Ave
Colorado Springs

STORAGE TIME

4355 E PIKES PEAK AVE
Colorado Springs

STORE-N-SAVE

4526 ORO BLANCO DR
Colorado Springs

STOWIT PORTABLE RES STORAGE

1160 CREE DR
Colorado Springs

STX TRUCK & TRAILER LEASING

5200 N NEVADA AVE
Colorado Springs

The Insulation Guys

4301 S. Delaware St
Englewood

Triple O Movers

613 Valley St
Colorado Springs

Two Men & A Truck

3220 Fillmore Ridge Heights
Colorado Springs

U-STORE-IT WAREHOUSES

210 MOUNT VIEW LN
Colorado Springs

U-STORE-IT WAREHOUSES

5240 EDISON AVE
Colorado Springs

United Mayflower Storage & Moving Containers

2545 Carmel Dr
Colorado Springs

Wheaton World Wide Moving

8010 Castleton Rd

Whitt Transfer & Storage Co Inc

345 E Industrial Blvd
Pueblo West

WOODMEN MINI STORAGE

7155 LEXINGTON DR
Colorado Springs

Zippy Shell Colorado Springs

4164 Austin Bluffs Parkway #118
Colorado Springs

ZIRCON

E LAS VEGAS & CIRCLE DR
Colorado Springs

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