Castle Rock Water Damage Restoration Services

in Castle Rock, CO

Water Damage Restoration Reviews in Castle Rock

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They arrived on-time and ready to work. They set up containment and my house was actually cleaner after they finished than before they started. They worked quickly, and the work was completed in about a day and a half. They were very responsive to phone calls and they very patiently answered my questions. Very professional and courteous service.
- Curt G.
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provided exceptional service in response to our recent basement flooding. On the morning of May 13 (yes, Friday the 13th) I discovered that our sump pump had failed during a week of rain and snow, resulting in a half inch of water spreading through our finished basement. Luckily, I was able to get the pump working again, but had no idea how to handle the standing water. I called my insurance agent at 9:00 am, who referred me to a restoration company that their office often recommends,
. I was thoroughly impressed with
. They had a team out to my house by 10:30 that morning to assess the damage. DJ and Trever were able to quickly determine the extent of the water and provide me with a detailed synopsis of the steps that should be performed to effectively deal with the situation. Since this is our first house, I was unfamiliar with the procedures and potential prices involved. Therefore, I called my insurance office again for assurance that what they were suggesting was appropriate and covered through our policy. My agent spoke with both me and DJ, the
Project Manager, to get all the details. She assured me that, according to her experience, it did sound like everything did need to be done, and based on the estimated cost, we should probably file a claim. Although it was clear that time was a factor in mitigating the potential damage, there was no pressure by DJ to choose
’s services. I was clearly told that I could take whatever time I needed to discuss the situation with my husband and insurance company and do any additional research I wanted; but, if I did want them to take care of things, they had the equipment to start right away. After calling my husband, we determined that we should move ahead with the process, especially since the water had flowed into our son’s bedroom. Based on my agent’s trust in the company, and my own good feeling about the men they had sent, we approved
to start work. WOW! Within three hours, they had extracted all the water, removed the soaked carpet pad and baseboards, treated the carpet with a disinfectant - since it was contaminated with untreated ground water - and set up plenty of high-powered fans and an industrial de-humidifier. What made the feat really impressive was that they first had to move all the furniture and my son’s belongings to higher ground along the dry walls or completely out of the basement. Now, my son has lots of “stuff,” some in poorly patched boxes, some on shelves, and some in piles on the floor. There were bookcases and file cabinets, X-Box paraphernalia,
constructions, egg cartons filled with collected golf balls, you get the idea. Everything was very carefully relocated and stacked in our garage. They even made sure there was still room for our vehicle to fit. During the process, one minor item got cracked. Trever made sure to point it out to me and even offered to pay for a replacement. Talk about integrity! They left me that day with instructions regarding the equipment; phone numbers for themselves, their main office, and their General Manager, in case we had any additional questions or needs; and an assurance that someone would be following up with us first thing Monday morning. Project Manager, DJ, let me know that he would not be the one calling me, as he would be at training. (Speaking with him, it sounds like they offer their staff a lot of ongoing, specialized training courses, which is impressive.) As promised, Trever called me at 8:30 and was soon here to check the progress. Most of the rooms had dried out nicely, so he could remove the fans, but he left a couple for a closet and some baseboards that were still a little damp. These he collected the following day. During the final drying out day, the State Farm Claim Representative inspected the damage and work and agreed that they did a fine job and the work would be covered - though, in his opinion, they may have used more fans than were strictly necessary. Personally, I was glad that I could be confident that everything was drying out completely. Since my son lives down there, I didn’t want to worry about any residual dampness and resulting mold. In summary, DJ and Trever did an excellent job. They were professional and polite throughout the process, performing their job skillfully and with integrity. Though I hope to never have to use them again, should the need arise, I know exactly who I will be calling.
- Dawn C.

Castle Rock Water Damage Restoration Articles

Water Damage Restoration reviews in Castle Rock

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Rating
The last time that I used them in my home I had them clean the traffic areas in my home. They arrived as scheduled did the work effectively and were on their way. Another job well done.
- Wayne W.
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All Water And Smoke Damage Specialists in Castle Rock, CO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800 Water Damage

40 Mt View Ln
Colorado Springs, CO

1st Place Carpets

PO Box 27632
Denver, CO

24-7 Restoration

620 10th Ave
Longmont, CO

A Brush with Success Inc

3945 E Mallard St
Littleton, CO

A Personal Touch Carpet Cleaning

3852 Norwood Dr
Littleton, CO

A-ACADEMY CARPET CLEANING

6844 S DALLAS WY
Englewood, CO

Aaark Total Home Services

5962 Sheridan Blvd
Arvada, CO

Abbotts Fire and Flood Restoration

2301 S. Jason St.
Denver, CO

Above All Cleaning & Restoration

5160 Parfet Street, #A-1
Wheat Ridge, CO

ACJ Construction

Denver, CO

Advantaclean of Aurora CO

17354 E Jefferson Dr
Aurora, CO

AdvantaClean of Glendale, CO

3025 South Clayton Street
Denver, CO

Aladdin Carpet & Upholstery Cleaning

538 Olathe St.
Aurora, CO

Alia Development Ltd

21840 Akawi Wy
Peyton, CO

ALL CLEAN RESTORATION SERVICES

P.O. Box 1302
Arvada, CO

All Dry Water and Fire Damage Experts

2301 S Jason St
Denver, CO

All Phase Restoration

7355 Greenridge Rd
Windsor, CO

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