Canon City Internet Services

in Canon City, CO

Sample Reviews

F

Rating
I've had service in Colorado Springs for several years and had several billing problems. I called recently to get my service switched to my Bellevue NE address and that's when the trouble really started.
I was first told that billing would not be suspended while the service was not being used. I would continue to be billed at the old address until I started service at the new address. I then called back to cancel and was helped by someone who said billing would be suspended and that I could set a date to start service. I was not sure of the start date so I set a date in early August to have service turned on after being advised that I could change it when I had a better idea as to when to restart.
On 7/21/14, I called to get the date switched. I waited approximately 20 minutes to talk to someone only to be told they weren't able to help and need to transfer me to someone else. I was transferred to someone and was told they were not able to hear me. The person said a number to call and disconnected.
At that point, I tried the chat option instead of waiting on hold. After getting a bunch of verification information, The person on chat told me the installation date could not be changed and immediately disconnected. So I called again. This time, a woman (working from home, from the sound of kids screaming in the background) said she was unable to find anywhere on the form to change the date. She said she was going to talk with her manager and after several holds, came back on the line and said she was not sure how to help me.
After that, I called in once again and cancelled all service.
I rate
an F as they obviously don't care whether they retain customers or not. I'll gladly pay more for better customer service.
either doesn't know or doesn't care what customer service means from the lack of training I experienced.
I'll never do business with them again.
- James R.
A

Rating
We have always been very pleased with the services received from Socket. We have been customers for over 20 years (since we got our first computer, whenever that was). Their service reps have always been very knowledgeable and many times able to walk me through an issue to resolution.
- P Y.

Canon City Internet Service Articles

Internet Service reviews in Canon City

A

Rating
It all went very smoothly.
At one time, 2 yrs ago we had 3 computers and 2 laptops. We used the computers for school as I homeschool our 6 children. More than once there would be some kind of snafu, either a cord accidently got pulled out or one of the younger two tried to download something from the internet, just anything we were unable to figure out. . . . . .they have always been quick to either talk us through how to fix something or to come on out to our house and fix it themselves.
Considering we live so far from a "real" town, I have been really surprised with how great our internet service is. It is fast and reliable. We haven't ever had it go out or do something weird on us like we did when we live din a large town and not far from the actual tower!
We have been VERY pleased with
Canon City Internet Service Providers Provider Name Locked
services. It is real easy to have our phone and internet all in one bill. We have only lived here for 4 years, but
Canon City Internet Service Providers Provider Name Locked
has always been our internet provider b/c they are good and the price is reasonable. We haven't ever had any desire to go looking around for something else.

- Melissa S.
A

Rating
Have never had a problem with the internet. Have had a few problems with the land line, but they were so long ago I don't remember the specific problems, but they were always fixed right away and with no additional charges to me.
- PHYLLIS P.
A

Rating
I had no service on a Saturday afternoon not even my land line. Every thing was out due to another service man
Canon City Internet Service Providers Provider Name Locked
up my cables in there service box. I was sent an installer the next day and a phone person. Most everything was fixed. They made another appointment for me and no one showed up. The next time a service person came out was a week later and because of the mix up they gave me a credit on my account and fixed my problems.
- Sheila G.
A

Rating
Service was excellent. The technician (
Canon City Internet Service Providers Provider Name Locked
) went above and beyond to make sure the install was done properly and the new service was working before he left.
He first verified new lines were installed properly by AT&T. They were not so he contacted AT&T and worked with the AT&T tech to get everything working. He then crawled under my house to verify the condition of my existing phone wiring when he suspected an issue.
- Mike C.
B

Rating
Initial installation went well. Service tech was polite and informative.
Approximately 2 weeks after the install, there were 3 days out of 5 where all the services went dead because of supposed maintenance on a part of the system. I was credited for this outage, but if they were doing maintenance they could have informed us instead of making us call them when service went down. Since then, everything has worked quite well with good wireless coverage in the home.
- Jeffery D.
C

Rating
I am paying for 20Mps internet service. For a period of several weeks, I was getting between 1 and 12 Mps. Several calls to
Canon City Internet Service Providers Provider Name Locked
finally had them admit that they were having issues and had to have a technician work on the problem up the line from me. I was instructed to call back if the problem persisted after a week or so. I gave it approximately two weeks and called back with the same issue. I was told that the only thing they could do was to send out a technician, but the earliest appointment I could get was in four days. Three days later, the problem finally cleard up without them actually coming into my house.
- Larry S.
C

Rating
Usually works well enough, except for times when it reacts as if some kind of
Canon City Internet Service Providers Provider Name Locked
was sent to the DVR. Price (imho) is on the high side, and bundle agreements seem to disappear when when ever a price raise is desired by the provider.
Unfortunately there are few options for a replacement at this time.
- Randy R.
D

Rating
It was terrible, on hold for hours, for no good reason. My internet service was cut off for over two weeks because
Canon City Internet Service Providers Provider Name Locked
does not maintain proper accounting. They continue to charge me a monthly fee for my router that I had to change out at their request. The last person that would talk to me was going to schedule a service visit for new remote controls and HD and DVR service. As of
Canon City Internet Service Providers Provider Name Locked
21, 2014, over six months later, still no joy. I believe that it is time to change providers.
- Bobby S.
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