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Whittier House Cleaning Articles
House Cleaning reviews in Whittier
- A few weeks ago, I had spilled some coffee on the floor on my way to answer the door to let smart houseleaning folks in. After they left, I noticed that the floor they supposedly cleaned still had a coffee spill from that morning. Though they had "mopped" my floor, this obviously wasn't a very thorough mop job. Another week we found piles of dust in front of our sofa. It appeared they swept all of the dust in the room to the area between the sofa and the ottoman, and then just left it there, not only leaving the dust, but also clearly they failed to mop in that area.
-ceiling vents (air conditioning) not cleaned, serious dust buildup now, since they haven't touched it in two months of coming weekly
-floor vent (heater) -- never cleaned, lots of dust buildup.
-cat trees not vacuumed. I have long haired cats. they leave hair behind that has to be vacuumed. Not rocket science. This is something that we discussed upon the first visit. Nevertheless the cleaning crew refused to clean the cat trees. I spoke with them, and they mad a half-hearted attempt. The next week they did nothing. I left a message with the owner about this. He failed to respond. I continued to speak with the crew, with continued lack of results, but they never said "no", they just said OK, and then didn't follow through. This awful service was a significant reason I cancelled their service.
Very hard to get a hold of. Multiple phone calls, messages, and emails, with little to no response. Finally got a call back and made an appt.
Only the window cleaner showed, the rest of the cleaning crew was no show. Rescheduled to come back in 2 weeks with the window cleaner.
Called, messages, email to try and confirm the rescheduled appt. Finally, I got an email back the day before my appointment CONFIRMING they would be there and provided window of time.
Of course it was a no show, and they never called.
Now they will not return my calls/emails.
Shame on Angies List for continuing to offer promotions from this business. Maybe I should write a bad review for Angies List, on Angies List for allowing this to continue for so many customers.
As I've alluded above, one of the best aspects of their service was the attitude. I really appreciated the can-do attidue and the professionalism. I was so happy with the work, the price, and the attitude, I've asked them to come back on a regular basis to keep us in good, clean shape.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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