Whittier House Cleaners

in Whittier, CA

House Cleaning Reviews in Whittier

B

Rating
I hired smart housecleaning folks to clean my house weekly. They did a pretty lack-
job. After a few months of giving them additional chances to get it right, I finally asked them to stop coming and am searching for someone else who cares a little more about the job they do and meeting customer needs. Examples of failures by cleaning team:
- A few weeks ago, I had spilled some coffee on the floor on my way to answer the door to let smart houseleaning folks in. After they left, I noticed that the floor they supposedly cleaned still had a coffee spill from that morning. Though they had "mopped" my floor, this obviously wasn't a very thorough mop job. Another week we found piles of dust in front of our sofa. It appeared they swept all of the dust in the room to the area between the sofa and the ottoman, and then just left it there, not only leaving the dust, but also clearly they failed to mop in that area.
-ceiling vents (air conditioning) not cleaned, serious dust buildup now, since they haven't touched it in two months of coming weekly
-floor vent (heater) -- never cleaned, lots of dust buildup.
-cat trees not vacuumed. I have long haired cats. they leave hair behind that has to be vacuumed. Not rocket science. This is something that we discussed upon the first visit. Nevertheless the cleaning crew refused to clean the cat trees. I spoke with them, and they mad a half-hearted attempt. The next week they did nothing. I left a message with the owner about this. He failed to respond. I continued to speak with the crew, with continued lack of results, but they never said "no", they just said OK, and then didn't follow through. This awful service was a significant reason I cancelled their service.
- Paul F.
A

Rating
Very fast contact from the office. The supervisor was very pleasant and professional. They were very flexible in scheduling my housecleaning job. The workers that showed up went to work quickly and got the job done. There were a few items that weren't completed but they were only scheduled for a specific amount of time.
- Sue N.

Whittier House Cleaning Articles

House Cleaning reviews in Whittier

A

Rating
Great cleaning for the price. I have all wood floors and they could do a better job on the cleaning of the wood floors. All in all I recommend them. Good service.
- Michael O.
B

Rating
My wife wasn't happy with how they cleaned the floor boards. I would just remind them to concentrate on the floor boards.
- GREG T.
A

Rating
I LOOK FORWARD ON HAVING MY HOUSE CLEANED TWICE A MONTH, THEY DO SUCH A GREAT SHINING JOB. TWO ladies COME AND CLEAN TWICE, SUCH EXCELLENT WORK DONE. I WOULD REFER THIS SERVICE TO ANYONE.
- SANDRA F.
C

Rating
They broke the shower door and a mirror. They took money off for the next visit. I thought they were nice, but they broke things. They only came once in three weeks.
- LORA W.
C

Rating
They are a fair company for what we pay. We recently have had to add new rooms for cleaning and they have not raise the price. They still need to improve in some areas but we are willing to work with them.
- ANDRES S.
F

Rating
Looks like the same old story for this business.
Very hard to get a hold of. Multiple phone calls, messages, and emails, with little to no response. Finally got a call back and made an appt.
Only the window cleaner showed, the rest of the cleaning crew was no show. Rescheduled to come back in 2 weeks with the window cleaner.
Called, messages, email to try and confirm the rescheduled appt. Finally, I got an email back the day before my appointment CONFIRMING they would be there and provided window of time.
Of course it was a no show, and they never called.
Now they will not return my calls/emails.
Shame on Angies List for continuing to offer promotions from this business. Maybe I should write a bad review for Angies List, on Angies List for allowing this to continue for so many customers.

- ERIN E.
A

Rating
4 people arrived promptly and worked for over 8 hours on the deep cleaning. Then two more came to do the carpets. Work was thorough, and attention to detail. They worked without supervision or oversight from me. I was very satisfied, as were my parent.s with the quality.
- Patrick M.
A

Rating
My wife and I have been dealing with health issues, and unable to keep up with the house. We weren't quite to the stage of having A&E or Bravo stop by for a reality show filiming, but not too many weeks away from that either. The team of three arrived when they said they would, rolled up their sleaves and hit the mess. They worked with a good attitude and kept at it until complete. The job they did was nothing short of amazing. I was very pleased with the results. The price was probably a little higher than most will spend, but considering what they had to work with, and the job they did, the price was very fair.
As I've alluded above, one of the best aspects of their service was the attitude. I really appreciated the can-do attidue and the professionalism. I was so happy with the work, the price, and the attitude, I've asked them to come back on a regular basis to keep us in good, clean shape.
- Paul F.
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