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Ventura Auto Repair Reviews
When we picked up the car, the color of the bumper was not even close to the color of the remainder of the car. In addition, the area where the chips were (approximately 8" X 8") was kind of a whitish color. (The car is light blue)
We took the car back and he agreed that the chipped area repair was substandard and agreed to repair that area. We were told that he did not remove the bumper (which was part of the quote) and the fact that the bumper color did not match the car was not their issue because they had not painted it. We pointed out that there was some overspray of paint on the driver's tire so it was obviously painted. We were then told that all car manufacturers put the paint color number with the paperwork in the glove box. They had looked for this information but couldn't find it so they had to guess at the color.
We were told that they were going to remove the bumper, complete the repair and repaint the bumper. Now they say that they only fixed this small area. I'm not sure what to believe. The bumper is not the same color of the car. If they did not remove the bumper as they had said they would, then the cost should have been less due to less work. And if they did remove the bumper, they should correct the paint discrepancy.
I will certainly use J&C again if the need arises.
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