Ukiah Internet Service Articles

Sample Reviews

A

Rating
All reception problems and computer internet were corrected/improved and service much improved over all.
Both techs were very knowledgeable and professional in dealing with me and the problems.
- Ann Marie G.
F

Rating
Based on my experience, this organization is completely incompetant. Complained of intermittent service outages, the sent a tech who replaced the modem. Still had problem so they sent another tech who replaced the modem again. Still not working. Sent a 3rd tech, apparently this one was an actual
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tech (not a subcontractor) who said the two previous modems were not the right model. Mind you, this is 3 times now that we had to fight our way through the
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voice menu system to get a person on the line – each call taking between ½ to one hour. So finally the service is working and out of the blue, I get a cable tv box delivered to my house (we only subscribe to internet service). Call in again to find out why and turns out someone from
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just signed us up for cable tv service without our permission (isn’t that illegal?). So they say they are sending me a return box and it never comes, and so then I’m paying for cable service I
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’t want and I cant return the box because they wont send a tech or a return box. Finally I got that cleared up and, as a reward for my pain and suffering, they offer me free "blast" high speed service for 3 months. I ask what happens after 3 months and was told it will drop off automatically. 3 months later and guess what - I am now paying for blast which I did not ask for. Couple months later and the modem is now out again and we are in week two of trying to get a tech out here and they keep missing appointments and never reschedule or call back. I contacted the MN Attorney General’s office and they said I should contact my legislator. I really want good inernet service but am out of options. A monopoly shouldn't be allowed to operate like this.
- Clifford F.
A

Rating
These guys are THE BEST! They were here when they said that they would be here, our receiver was up and running in no time at all, our internet is WAY FASTER than our previous service provider,
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Service is owned locally and not by a service located in Ephrata,
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Service billing is easy, PLUS some lucky customers get a bonus through a drawing each month. When we did experience disruption due to an electrical storm,
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Service was here rapidly to make sure that we re-connected effortlessly and flawlessly.
We would use
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Service even if it was twice what we pay now!
- Marshall T.
A

Rating
It went very well. The only criticism that I have about the whole experience is that the air cards had to stop working before we were told they were not the correct ones. When they changed over it would have been nice if they had proactively contacted the people who had air cards that hooked up to DVR and let them know they would need replacing. Since this had to be done by a technician we could have scheduled an appointment to get it done. Since I am sure they have information on who is renting what, it seems like it would be easy enough to look up all the air card users and give them a call. No sorry or credit was offered either
- Carol V.
F

Rating
I had been with
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for 8 years. The last few months, the service has been intermittent. When I call, they blame my computer but my work computer has the same problem. Then the service would re-establish on both computers at the same time....tells me it's their problem. So, I decided to upgrade to fioptics. have a letter that service would start at 9-4-2014 after 8 pm. Called @ 8:30 pm - no service - they said wait - called back later - they said not activated - wait. Called twice on Friday - no help - i'd get these off shore people that you couldn't understand. Finally on Sat, called and asked for a supervisor. Woman who helped me said they had never contacted dispatch to start service. Said I'd have service on Monday (9-8-14). Monday afternoon - no service - called @ 6:30 - same drill - wait till 8 pm. After 8PM - it could be anytime tonight...just wait. Finally around 10 pm, I called and the bozo on the phone said - well you may have a faulty modem. You'll need to take it to a
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store....Yea right...
Anyway, I visited Verizon this morning. Within 10 minutes, they had this mobile modem set up for me. Guess what - 1/2 THE PRICE OF THE
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SERVICE.
Anyway, I came home; set it up on both my work and home computers and it was off and running within 30 minutes.
No phone calls - no off shore accents with please repeat over and over....
THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE I EVER HAD. AND JUST THINK I WAS AN 8 YEAR CUSTOMER. THEY WILL NOT STAY IN BUSINESS LIKE THIS. VERIZON NEEDS TO ADVERTISE THEIR $20 A MONTH MODEM. I WOULD HAVE SWITCHED YEARS AGO IF I'D KNOW I COULD HAVE GOOD OR BETTER SERVICE FOR 1/2 THE PRICE.
- Rhonda S.
D

Rating
I was finally given correct information to receive sound but it isn't permanent. At least 60% of the time I have to go through hoops to fix the problem. I have not moved or changed any wiring between the cable connection or between my TV and peripherals. It's very annoying and I am very seriously considering cutting the cord with them.
- Donna K.
B

Rating
Ok, I like that they actually, especially recently, started to paying more attention to keeping their customers happy(er). I received a courtesy call to review my service and ended up switching to a better and cheaper service, I've been using old package and had no idea that its OLD and I can get better for less. Sounds too good to be true, well it kinda of is too good.
The switch wasn't smooth at all. I like
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, been their customer for many years, I like how they have improved and their Internet Speed in our area is still the best. But their customer support and service "road" wasn't always so "nice and paved". Their customer support unfortunately still desires to be better even though service itself much improved that's why i am still sticking to them.
The below is my 'story':
One bright and shiny day few months ago I received email from
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that made me happy. They were increasing my Internet Speed free of charge to up to 100MB down from 30 which was 3 times jump, or so called "Performance Internet" package. I was HAPPY! Thank you,
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! I wish I knew what would happen soon after. It was during the time when Game of Thrones season was still on and my wife and I were enjoying watching the show for free. Then one night it just suddenly stopped being free. I went to the internet that same night and tried to verify if I can access it online. Website told me that I need a subscription, I said OK, and then it said - everything appears to be in order. Hey fun! We were able to watch GoT eposiode that night for free again on TV. No call was made to
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that night.
Then next time episode aired we couldn't watch it again, said subscription is required. Ok I finally decided to call
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. Long story short they've added 10$ promotion to account and said that we could use this for a year. FUN! Game of Thrones and actually the whole HBO on Demand was free now.
Then shortly after a few days or so, my Internet speed drops back to 30Mb/sec. What? Must be mistake... Let me call
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. This is when the roller coaster begun. Let me tell you, when
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gets something right and straight its golden, it works for years. But to get it solid and straight you may need to get through the h*** of fiery lakes and smoldering pipes of customer support MULTIPLE times!
So soon after Internet Speed drop
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calls me with a courtesy call to review my account since "I've been such a loyal customer for many years (ComcastTM)". Long story short I find out that I was never supposed to have such good Internet Service, it must have been a mistake... "or was it?" that's why account was reverted back to basic package most likely. First we
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on Demand (must have been a trial that we had no idea it is a trial? then we get email for internet speed increase, then it drops and
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calls few days after? That's too many coincidences.
So I talked with the lady for a while and she actually explained that I am using old package which is more expensive so she can switch us to triple play. Well great, I can disconnect from Vounage (they were great!) save some money on overall bill from
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and then lady assured us that our Internet will be performance package and all will be golden... Right... After the switch speed fell back to a regular up to 30 down again and I've had to call multiple times back until they finally managed to transfer my phone number from Vonage. When I called back angry last time it ended up that phone number transfer was not registered correctly etc etc etc. I could probably write a book about
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support.
But they are not the only company. As more layers you have in a lettuce of your customer support as more internal miscommunication and dumbcrackery company will have. Its same with Microsoft and any other company that outsources their customer support personnel across the
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. So yeah. I love
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for a good improved service but I also hate them for messed up customer service. And its just sounds stupid when these guys and
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that talk with you every single one of them assure you that everything will be resolved during the call and you will be the most happy customer. The butt kissing is simply ridiculous. One thing politeness and professionalism and another putting way too much butter on your bread to the point where it starts to melt and drip over so to speak.
As many times I've had to do some major change to my service it was ALWAYS some kind of a problem and if I wasn't persistent enough it would just keep hanging and nobody would ever fix it for me. I've always had to call back multiple times until I hammered that nail into the ground and things were DONE.
So, hope you enjoyed my story.
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has great Internet Service and Cable quality is great too especially HD channels. But customer support layered lettuce mess if just a nightmare to get through and unless you are persistent and keep calling and annoying them you'll sit and wonder "What the heck is going on"...
Best wishes,
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.
- Andrejs S.
B

Rating
I needed to cancel my TV service and keep my Internet service. The sales
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helped me promptly and took care of my request. He did not attempt to sell me anything or persuade me to keep the TV service. Other than the cost of the services, as I have no other options at my current location, I am pleased with the products.
- Edward T.
A

Rating
I talked online to contact us , it went very well No one could confirm what my bill would be since it doesn't go out till the 13th, but I could figure out the credit to my current bill would only be $9.00
- Linda W.
A

Rating
The technician, after trying several scenarios to get the move to play, told us that he was not able to do so at that particular time, however, he said he was pretty sure that the head office could fix the issue on Monday. We did try to play the movie on Monday evening (it worked!!!) and shortly after we finished watching the movie, the tech called to inform us that the problem had been resolved. I thanked him for his follow up of the situation and his return call and informed him that we found out that the problem had been fixed since we had just watched the movie that we had been trying to see.
- Mary D.
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All Internet Service Providers in Ukiah, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

ACE Web Hosting & Design

Hampstead MD
Hampstead, MD

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

Angel Wise

43306 22ND STREET W
Lancaster, CA

AT&T U-verse Palmdale

602 E Palmdale Blvd
Palmdale, CA

AT&T U-verse Visalia

117 N Court St
Visalia, CA

AV Web Designs

44846 Beech Ave., Suite 201
Lancaster, CA

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Cable Littlerock

Littlerock, CA

CCM

408 South Rose St Apt 11
Anaheim, CA

Chicago B2B Services

Hanover Park, IL

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Comcast

2990 California 63
Visalia, CA

Comcast Lancaster

44433 10th St W
Lancaster, CA

Comcast Visalia

207 E Oak Ave
Visalia, CA

Comcast Visalia

119 N Locust St
Visalia, CA

Comcast Visalia

4118 South Demaree Street Visalia, CA
Visalia, CA

Comcast Visalia

4118 South Demaree Street Visalia, CA
Visalia, CA

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

CptnDobFreeQRCodes

2040 Ofarell Street #301
San Francsico, CA

Cynthia's

Las Vegas, NV

Dardis Intel

2508 6th St. NW
Great Falls, MT

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Lancaster

1337 W Avenue J
Lancaster, CA

Dish Network Lancaster

1337 West Avenue J
Lancaster, CA

Dish Network Palmdale

703 E Palmdale Blvd
Palmdale, CA

Dish Network Visalia

5127 W Walnut Ave
Visalia, CA

DK Designs, Inc.

190 Sierra Ct Ste C4
Palmdale, CA

EALEY TECHNOLOGY

3721 OAK DR
Clearlake, CA

Electronic Word of Mouth

1311 W. Cypress Ave. B8
Lompoc, CA

Elite IT Services

1450 W 6th street
Corona, CA

Exwire, Inc

233 S Auburn St, Suite 120
Colfax, CA

ForbenMedia

7401 Summerhill Road
Boston, GA

freedom communication network

1546 kings rd
Palmdale, ca

Got SKY Unlimited

73233 State Route 70
Portola, CA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA

Homemade Design

41 Monument Ave
Boston, MA

Hook Me Up Satellite

21611 San Gabriel Dr
Tehachapi, CA

Identity Website Hosting, Inc.

PO Box 6885
Lancaster, CA

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

Local Marketing Suite

5858 Mt. Alifan Dr., 210
San Diego, CA

Marijuana Cash Crop.com

17541 E Kirtlan way
Fort Bragg, CA

Munoz Networking

558 E. Palm Ave.
Exeter, Ca

My Backyard

2736 California Street
Eureka, CA

Ohio Office Works

National Rd. SE
Hebron, OH

Performance Media Placement

23172 Plaza Pointe
Laguna Hills, CA

Performance Software Technologies, Inc

638 Lindero Canyon Road
Oak Park, CA

SacredCowStudios.com

5325 newcastle #137
Encino, CA

Sky Marketing

431 1st Street
Healdsburg, CA

T MOBILE

12920 SE 38th St
Bellevue, WA

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11
Mt. Laurel, NJ

The PDM Group LLC

4727 East Bell Road
Phoenix, AZ

The Right Way to Write

30 East Georgia Street
Indianapolis, IN

Time Warner Cable Barstow

1881 West Main Street
Barstow, CA

Time Warner Cable Barstow

2812 Lenwood Road
Barstow, CA

Time Warner Cable Barstow

1881 West Main Street
Barstow, CA

Time Warner Cable Lancaster

44100-44198 10th St W
Lancaster, CA

Time Warner Cable Palmdale

569 E Palmdale Blvd
Palmdale, CA

Time Warner Cable Palmdale

41551 10th Street West
Palmdale, CA

Time Warner Cable Twentynine Palms

6432 Adobe Rd
Twentynine Palms, CA

Time Warner Lancaster

44328 10th St W
Lancaster, CA

Time Warner Palmdale

957 E Palmdale Blvd
Palmdale, CA

Verizon Fios Lancaster

44328 10th St W
Lancaster, CA

Verizon Fios Los Alamos

465 Bell St
Los Alamos, CA

Verizon Fios Oro Grande

14401-14499 Peso Ct
Oro Grande, CA

Verizon Fios Rosamond

2800-2898 Sierra Hwy
Rosamond, CA

WebAuthorings.com

9 Raven Ct
West Milford, NJ

Webb Design

PO Box 690661
Tulsa, OK

WhereIsCare.com

PO Box 353
Dundee, OR

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive
Rockville, MD

YSA World Connect

1220 Main St # 116
Newman, CA
Ukiah Zip Codes

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