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Over 7,731 reviews for
Tustin Medical Alert Systems from people just like you.

"Initial interaction was positive. The Reps were thorough and pleasant. System arrived when promised and was easy to set up....until the live test. We initiated" the live test as arranged but instead of being connected to an operator, we heard a recording announcing it was rerouting the call and this happened multiple times with long pauses in between. We didn't know if we should hold on or hang up! After several minutes of this we did finally reach an operator. The live test was completed and we were assured that the system was active and functioning properly. When I asked if all the rerouting was normal, the operator said he didn't know and that I would have to ask a Systems person. Then today I completed a survey at 's request and I mentioned the difficulty in getting an operator during the live test. called me to discuss the problem. However, as our records show, I work during the day and cannot take calls unless it is an emergency so the caller left a voice mail leaving her name and number (877-913-3680). After work I called the number. It rang more than 20 times. I hung up and redialed. Again it rang more than 20 times but I held on, got a recording and was then put on hold. When I finally got connected to a person, he told me I had not called the right number and that I needed to call 248-946-8557. It would have been nice if he could have just transferred me. I hung up and called the new number....yep....which rang more than 20 times and was again put on hold. This time I got a young lady who said I had called the wrong number and I needed to call 877-913-3680. The first number I called!!! When I explained that I had called that number and they sent me to this new number, she said she would connect me with someone who could help and put me on hold. I was on hold for 10-12 minutes and finally hung up. And while all this was going on, someone else from called to discuss the problem and left me another voicemail telling me to call the 877 number. Now we are left wondering.....if they can't get their act together as far as service calls....how can we know they will react quickly and appropriately in an emergency?

-Cynthia C.

"They're very nice and helpful. This is all new to me and walked me through step by step to explain everything. I can always get a hold of someone, very nice and easy to deal with.

-Marlene L.

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Medical Alert System reviews in Tustin


Everything has gone good so far with the service. All I know is what she has told me and she likes them. I was told the button got pushed by accident and they called my husband and where happy to know it works.
- Anna L.

As of 2014 I had signed up my parents for . At the time my father was alive and I saw this on their website. They presented to me that it was the size of an answering machine but it was larger so I requested a necklace but instead received a wristband. After that my father started getting ill so we opened ...More up package and noticed it was not what we ordered so I called to get this returned. I called twice to finally get a shipping label to return items since was not correct. After my father passed away my mother started getting ill and was falling. I received a sales call from regarding this and we had several calls because the falling alert was not working for my mother. Every time I called I was talking to numerous people per phone calls as well as being put on hold numerous times. The technical department promised to call and help with this but no one called me back or emailed me back. I called the sales rep and he said he would email the technical help dept. I was becoming frustrated because no one would help me. SO I called and told them I was going to cancel. They would not cancel and are still charging my discover card so had to dispute on my credit card. Through a 3 way call with and discover, said they were not charging my credit card but they did. gave us another number to call about the credit card charges. The company is continuing to try and charge my credit card. My bank has to put a block on them to stop using my credit card without my permission.
- Jolene J.

System works great. Professional yet personal customer service. I have called with questions and have always been treated as if I were the only person in the world. I highly recommend this company.
- Cindy W.

Provider was attentive in communication and professional both on the phone and in person.
Everyone was pleased with the service and value. Would recommend to others.
- AMY S.

Customer service at this company is fantastic. I was having a problem and the staff was very helpful and patient. They are wonderful!!!!
- Yvette T.

My parents are resistant to new things and to strange people in their house. But by telephone, they managed to complete the testing and placing of the device quite smoothly. Great service working with difficult customers!
- JM T.

I signed up for the Medical Alert system by . Once I was signed up he said he was going to send a contract and walk me through the system. sent me my machine and I could not get ahold of him to learn how to use it. I never received the contract. They would not discuss automatic renewals even though I ...More do not have a contract with them. They have no recourse if you have any problems. The only thing they said they could do was extend the contract.
- Sherry H.

I have the Gaudian Home Medical Alert System. It works really well and I feel very comfortable wearing it! I've tested it several times and even set it off by accident a couple of time and it worked perfectly.

Medical Alert Systems in Tustin, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Family Affair Referral Service, LLC.

428 South Detroit Street
Los Angeles

AAA Family Affair Board And Care

10209 7th ave

ADT Security Services Inc - Irvine

15245 Alton Pkwy

ADT Security Services Inc - Riverside

1120 Palmyrita Ave

ADT Security Services, Inc

4161 E La Palma Ave

ADT Security Services, Inc

1930 Terracina Dr

ADT Security Services, Inc

21171 S Western Ave

ADT Security Services, Inc

759B Ward Dr
Santa Barbara

All Medical Supplies & Equipment

16225 Walnut St

All Valley Home Care

3303 Harbor Blvd ste D-12
Costa Mesa

Anaheim Medical Supply Inc

1909 W Bayport Cir Apt A

Armor Link Security

Laguna Niguel

Azul Home Care Partners

8043 2nd St #103


Secure PO Box 1595

Billoups Innovative Healthcare Solutions

Beverly Hills


9100 South Sepulveda Blvd
Los Angeles

EMS Sentry, Inc.®

435-B Applegrove St.,NW

Farmers Insurance

325 N 2nd Ave


1568 Spring Hill Rd

Griswold Home Care - Burbank-Hollywood Hills

11271 Ventura Blvd
Studio City

Griswold Home Care - Mission Viejo

22431 Antonio Pkwy
Rancho Santa Margarita

Griswold Home Care - Northwest Orange County

4911 Warner Ave
Huntington Beach

Griswold Home Care - Pasadena

PO Box 92307

Griswold Home Care - The Valleys

5850 Canoga Ave
Woodland Hills

Griswold Home Care - West Los Angeles

11500 Olympic Blvd
Los Angeles

Griswold Home Care - West Orange County

32565 B Golden Lantern
Dana Point

Griswold Home Care - Yorba Linda

1251 N Manassero St

Gurin Products LLC

2522 Chambers Road, Suite 100


#122, Ras Avenue

Independence Home Care, Inc.

14701 Myford RD

Links Home Entertainment Inc.

PO Box 15638
Newport Beach

LIVEWELL Private Care

5301 Beethoven st
Los Angeles

Medical Care Alert

43334 Seven Mile Road

Nationwide Security Alarms Inc.

4811 Eureka Ave.
Yorba Linda

Professional Nurse Partners

22349 La Palma Ave.
Yorba Linda

Rescue Alert of California

14 Socorro
Rancho Santa Margarita

Seniors Referred by Me

19744 Beach Blvd PMB 477
Huntington Beach

Sheridan In-Home Care

3710 S. Robertson Blvd
Culver City

Somatodrol Brazil

11037 Penrose St


PO Box 4567
La Puente

Universal Medical Data

33755 N Scottsdale Road #127

Valued Relationship Inc

1400 Commerce Ctr Dr

Verbatim Response

2375 Medina Avenue
Simi Valley

Visiting Angels

4091 Riverside Dr Ste 111

Your Direct Health Care

6303 Owensmouth
Woodland Hills

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