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C
"I contacted Frontier. The service rep. did make an adjustment to my bill until they can supply me with a faster internet service. They basically said it will be" sometime before this happens. Some days it works better than others.

-Sue M.

D
"I moved on 12/12/2014 from St. Albans, WV to Hurricane, WV. I asked Frontier a week or so in advance if high speed Internet access was available in my new location." I was using Frontier with no problems in St. Albans. They assured me it was, and that I could use my existing equipment in the new location. I placed the order. The installation person was on-time, but seemed a little reluctant to proceed given the distance of my house from an access point for the Internet service. He did install the Internet and the phone service, after replacing my modem, saying it was faulty. It worked fine in my old house. The phone service was installed, and never gave me a bit of trouble. The Internet however, was trouble from day one. When the tech left he said that there was a problem in the main office, and since it was a Friday afternoon he could not get it corrected until Monday. I was receiving half the signal I should have been. By Monday the problem was corrected, but then soon afterwards the Internet began dropping out intermittently. By Christmas Eve it was completely gone. I reported the problem a couple of days after Christmas, and was given a date that a tech could come before the first of the year. I was then informed however, that the appointment needed to be changed until after the first of the year. I gave up and arranged to have Internet service and phone provided by another company. In my opinion, they should have told me that there would be issues with my service due to my location. Then I could have been spared all the hassle of having them to do the installation, then finding another company with better capabilities.

-David B.

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Local Articles in Spring Valley

Internet service

With 82 percent of American adults using the Internet, and the number bound to rise, having a reliable connection at home is more important than ever. Follow the tips below to help pick an Internet service provider (ISP).

social media privacy tips
Internet Service

Whether you're on one social media network or several, it's important to protect your privacy. Check out these tips for social media security.

The optimal Wi-Fi speed for your home depends on your Internet usage and number of connected devices. (Photo by Eldon Lindsay)
Computer Repair & Services, Internet Service

Has shopping for wireless Internet left you confused? Two computer repair and service experts explain which download speed you need in your home.

Illustration by William V. Cigliano
Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Marty Koch and her son, Brian, use a PlayStation3 instead of cable to connect to streaming TV shows and movies on Netflix and Hulu Plus. (Photo by Chris Caldwell)
TV Service - Cable, TV Service - Satellite, Internet Service

More consumers are cutting the cord for cable TV services and switching to streaming movies and TV shows from the Internet and content services like Netflix and Hulu. One group estimates that as many as 3.56 million Americans will make the switch in 2012 alone.

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Internet Service reviews in Spring Valley

D

Rating
First, they are more expensive than any of the other AFN internet providers. Exact same internet, but cheaper from all three of the other suppliers. Four to five dollars per month difference really starts to add up over time—especially when it is the exact same internet service.
Secondly, they list 24/7 support on their web site, but it just doesn't happen.

Once, I purchased a new modem late friday. They turned off my old modem, but forgot to start the new modem. By the time I realized what they had done, they were closed.
I tried email. I tried calling. No response. Never. Not even after they opened the following week. I finally called them about noon on Monday since they weren't getting back to me. I even said something about it only to get the impression that they don't check the Support phone calls or emails other than occasionally (as in not for days).
This was just one of several similar experiences.
Just two months ago they said they were sending someone out to my residence to check my service. No one ever showed up.
Also, checking the speed of the service, I never have had the full speed they advertise. Two months ago I purchased a new modem from them which was supposed to help. While it is less likely to drop the connection, the speed still isn't what they advertise.
I then upgraded to a faster service. The service is $11 more per month. I only had the faster service for less than 1/4th of the month (7 of 31 days) that first month. So, you would think the additional charge would be a little less than 1/4th of the additional $11. No, they charged an extra $10.38. I complained. They adjusted the charges, but still overcharged.
Bought a new house last month. I went with a different AFN provider, not AshlandHomeNet.
Same internet service. $5.00 per month less.


- Jim M.
D

Rating
I just got my first bill from them. There is a charge for xfinity voice for home phone, which I did not have and did not need because I already have a landline with another phone company. I called them regarding this issue and spoke with a representative on the phone. She told me it is part of what I get charged for for having xfinity internet. I advised her I have two separate charges and asked her if she would be taking off the charge for the phone and she said no because it was part of the internet charge, which is not true. The problem is still unresolved.

The technician who installed the system showed up an hour late and he was on the cell phone about 90% of the time. It took him two hours to complete the installation and when I finally told him he was taking too long as I had other appointments and he then finished in five minutes. The customer service representative on the phone was very unprofessional and unhelpful, and furthermore lied to me saying that the charge is "just how it is" with the charge for both phone and internet.
- Reza B.
C

Rating
The most hopeless technical organization imaginable. Nothing is done right the first time, nobody takes responsibility, there is no turn over for a new technician so every support person comes in without any knowledge of what happen previously. We recently moved, upgraded the service from
Spring Valley Internet Service Providers Provider Name Locked
internet to internet and TV cable. Nothing went right.
Under no circumstances allow them to schedule "contractors". The contractors are little more than cable stringers and have no knowledge of the internal operations and checks within TWC. Twice, once for internet service, once for TV cable service the contractor failed to complete registration of the equipment. The contractors seem to have little understanding or capability to test functionality and completeness of their job. They might be "saving" TWC money, but they are doing it by taking your time as a customer.
Their internal processes leave much to be desired. Registering a new cable modem? don't bother with the "online" process, you might as well call directly because that's where you will end up.
Availability? Accountability? Those concepts are unknown to TWC. Consider for a few minutes how much you will pay over a year.


- wei L.
F

Rating
We have had Century Link internet, bundled with our land line, for more than 5 years. We are paying about $35 per month for the internet service according to our bill. Over the last 2 months, we have experienced constant "drops" in our internet service, with different computers, where the internet simply goes dead. Today, I called in because the service has been dropping all day. After waiting more than 1/2 hour on hold, their computer told me there is nothing wrong with my internet service. I talked to a technical support technician who told me the same thing.
What is clear is that Century Link does not have the line and amplifier capacity to service our neighborhood, where the average home is 2500 square feet and each house probably 2 or 3 computers.
So tomorrow I am going to start looking for another internet service, where we are not tied into a 1 or 2 year contract which we can't drop if the service is as terrible as Century Link.
- Alan S.
F

Rating
After repeated calls to repair the system we decided to change our service from
Spring Valley Internet Service Providers Provider Name Locked
to AT&T. We filed for the change on January 13, and were assured that paperwork had been filed with
Spring Valley Internet Service Providers Provider Name Locked
for the change of service on January 14th, 2015. We were informed that a change of service might take as much as 10 business days.
When AT&T came out to install our new service on 24 January we were told that
Spring Valley Internet Service Providers Provider Name Locked
was holding our phone numbers hostage until at least February 6th.
Spring Valley Internet Service Providers Provider Name Locked
has been stalling this entire time in order to have another billing cycle to bill us for. This is terrible business practice from a company that has failed to adequately repair problems with their installation of equipment at our home.
All we want is our money back from the extended billing cycle enforced upone us by
Spring Valley Internet Service Providers Provider Name Locked
and the immediate release of our phone numbers, which is common industry practice.
- JAY CONRAD P.
F

Rating
could not be worse was told security equipment would cost 900 total 300 a month for three months , never had a correct bill last month they asked for 1400 this onth 700 i complained to corporate office and would not pay these last flawed bills RESULT JUST GUESS YOU COULD NOT MAKE IT WORSE,I WAS JUST TURNED OFF AFTER BEEING TOLD NEVER WOULD HAPPEN, LOOKING FOR NEW PROVIDER NOW I JMAKE MY LIVING AS A FINANCIAL ADVISOR WORK ON NET, I AM SURE THEY WILL REFUND MY LOST INCOME FROM SHUTTING OFF NET TODAY HAHAHA
- Robert W.
D

Rating
Everyone I've spoken with here has been polite, and seemingly wanting to help, but... they have not been able to deliver what they are selling yet. After Numerous calls routed to their call center at Cablelynx and having a company tech out 3 times they have not been able to get the internet right and deliver the service I ordered and paid for. Prior to ordering the service I was told by both
Spring Valley Internet Service Providers Provider Name Locked
and Cablelynx that what they call their high speed turbo (up to 50 mbps) was available at my address. I spoke with many, many people at both
Spring Valley Internet Service Providers Provider Name Locked
City Hospital and Northeastern State University about internet providers in
Spring Valley Internet Service Providers Provider Name Locked
prior to deciding what service to install. Despite many unflattering reviews, based on
Spring Valley Internet Service Providers Provider Name Locked
/ Cablelynx's advertisements, the services featured on their website, and what they told me over the phone, I ordered their service. I Ordered and paid (by check at time of install) for the most expensive package they have at ($139 per month) for advertised speed up to 50 mbps. I'm Lucky if im getting 2- 3. Many times less than 1. I'm even having trouble with
Spring Valley Internet Service Providers Provider Name Locked
email, much less web browsing. Forget about trying to access services like Netflix, it just hangs and hangs on this ISP's service. Numerous calls to their service center. I've recieved several reasons for why I'm having problems like they didn't have my order correct, I had not ordered their fastest service, that I had ordeed their enhanced package, not the turbo, ... That for some unexplained reason my modem had been set at residential speed level, etc... Again, I'm paying over $130/mo just for internet, and getting somewhere between 0.8 and 3 mbps. That's using Speedtest and numerous servers including their own sppedtest.ark.cablelynx.com. Last tech who came out yesterday admittted he was not getting much better from the connection and modem they installed. That's not even up to the advertised speed of their lowest priced ($59/mo) package. At 2 - 3 mbps I'm getting less than 20% of what I am paying for. Blamed it on the bandwidth. Couldn't do anything about it. His solution to the problem was to drop me down to their lowest price package, even though I was not getting anywhere near that speed either, and credit my account. Waiting to see how quickly that cedit happens. I was told they are in the process of upgrading infrastructure and that things should be better in another month or so. I'm assuming I'm dealing with professionals who understand the importance of providing service annd value to their loyal customers. I'm also assuming the people running this businss know they cant advertise something they cant deliver, and collect money from people under these circumstances. Perhaps the Oklahoma Corporation Commission, state utility regulators, and the FCC can explain this better than I can. I would like to be here again, in another month or so, and provide a glowing review of this company and their servce. Presently, I'm sitting tight, along with many friends and interested third party observers, waiting for them to deliver on my now adjusted, credited, slower, lower-tier internet service package, and hopefully, something closer to that 50 mbps they advertise for
Spring Valley Internet Service Providers Provider Name Locked
, in the very near future.
- RICHARD C.
A

Rating
The above amount included WIFI services for a year and installation. Just about everyone in our area outside city limits use their service. It is the best we have had in the nine years we have lived here.
- Sharron S.

All Internet Service Providers in Spring Valley, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Accelerate Marketing Inc

330 A St #12
San Diego

Ace SEO Consulting

3427 JACKDAW STREET
San Diego

ACORN INTERACTIVE

5050 LA JOLLA BLVD
San Diego

Advance Designs

3234 Via Alicante
La Jolla

AFTER DARK GRAFX

2534 State Street #462
San Diego

AGeek2Go, LLC

8070 La Jolla Shores Drive
La Jolla

AIRE THEATER DESIGNS

8963 Complex Drive Suite D
San Diego

Alexander Technical Resources

1263 Glenwood Ave SE

Algomatik

861 6th Avenue, Ste 712

Amazon Business Services

41325 clear water way

AT&T U-verse Escondido

400-448 W Grand Ave
Escondido

AT&T U-verse Oceanside

3460 Marron Rd. Ste. 103-221
Oceanside

Atlas Local

1155 Camino Del Mar
Del Mar

Audax, Inc.

1340 Specialty Dr
Vista

Audio Mated Video

8942 Spectrum Center Blvd
San Diego

Best Practice Institute

410 Evernia Street

Brand Image Media

4609 Lotus st.
San Diego

Calamaio Design

4874 Fir St
San Diego

California Web Options

3335 Avocado Vista Lane

Charter Communications

501 w broadway
San Diego

Clean Works Electric

527 E 5th Ave
Escondido

CMB Network Support

9139 Boulevard 26

Commerce International Services

1803 Ithaca Dr.
Vista

CommercePundit.com

1625 Lakes Pkwy.

COMPUTER TROUBLESHOOTERS DEL MAR

2251 Crestline Dr
Oceanside

Cox Escondido

1264 Auto Park Way
Escondido

Cox Escondido

400-448 W Grand Ave
Escondido

Cox Oceanside

508 Mission Ave
Oceanside

Cox San Diego

750 B Street
San Diego

Cox San Diego

1014 Broadway
San Diego

Cox San Diego

5159 Federal Boulevard
San Diego

Cox San Diego

San Diego

Cox Vista

27-35 Main St
Vista

Creep Squash

7925 Silverton Avenue
San Diego

Custom Web and Graphics

970 W. Valley Pkwy #420
Escondido

DELUXE TOWING (619) 316-2771

13465 CAMINO CANADA #106-444
El Cajon

Digital Direct

40485 Murrieta Hot Springs Rd
Murrieta

Directv Escondido

522 W 2nd Ave
Escondido

Dish Network Chula Vista

276 4th Ave
Chula Vista

Dish Network Encinitas

200 West D Street
Encinitas

Dish Network Oceanside

206 N Coast Hwy
Oceanside

Dish Network San Diego

8312 Miramar Mall
San Diego

DJ Computer World

1716 E 8TH STREET
National City

DotCom San Diego

201 E. Grand Ave
Escondido

Dr.Pheelgood TZ ltd.

PO BOX 9491
Rancho Santa Fe

DSL San Diego

San Diego

Editorresouce

518 Hemphill Dr
San Marcos

Editorsdir

6188 Valerian Vista Place
San Diego

Elevate Inc.

180 Avenida La Pata
San Clemente

Endless Technology Solutions

4275 Executive Square
La Jolla

eSearch Marketing

4025 Camino del Rio South, Suite 300
San Diego

Evad Design

180 Cherry Ave
Carlsbad

ForbenMedia

7401 Summerhill Road

future-ink Web Design & Development

2716 Fith Ave.
San Diego

GB Electric

3350 rancho miguel rd

GEORGE STERNE AGENCY

1588 S Mission Ave
Fallbrook

Green Marketing Specialists, LLC

1927 Florida Ct
San Diego

Greencastle Web Design

676 Shannon Drive N

Homemade Design

41 Monument Ave

ILINK TECHNOLOGY INC

5055 AVENIDA ENCINAS
Carlsbad

iMobileTech

2931 E 19th St
Chula Vista

Increase Your Profits

3611 Mt Acomita Ave
San Diego

Infatex - Internet Marketing Company

8889 Caminito Plaza Centro
San Diego

Integrity Web Services

6062 Corte del Cedro
Carlsbad

IntelliSparx

2275 River Run Drive #7103
San Diego

JT Website Design, Inc.

25422 Trabuco Rd
Lake Forest

kRemtronicz - Web + Graphics + SEO

PO Box 262
Cardiff By The Sea

Lead Discovery

14 Business Park Dr
Vista

LeonSegal.com

2251 San Diego Ave.
San Diego

Local Marketing Suite

5858 Mt. Alifan Dr., 210
San Diego

Miller Telcom Services

330 elm st
Ramona

Mission Media

3521 Florida St
San Diego

Mobile Rik @ San Diego 123 Mobile Marketing

8677 Villa La Jolla Drive #1127
La Jolla

Modern Theorie Graphic Design

4143 Stettler Way
San Diego

Mophilly Technology Inc.

3843 Park Blvd
San Diego

My Mobile Computing Services

2907 Havasupai Ave
San Diego

Network Resources, Inc.

6153 Fairmount Ave.
San Diego

Optimize Worldwide

1700 Market St
Redding

Organik SEO

444 South Cedros Ave
Solana Beach

Owls Computer Services and Web Design

3200 4th Ave, Ste 205
San Diego

PCPC Support

Nationwide Support Center

Performance Media Placement

23172 Plaza Pointe
Laguna Hills

Picnic Website Code Tutorials

20578 Fortuna Del Sur
Escondido

Pixelfanatix.com

330 A Street
San Diego

PME Audio Video

2003 El Camino Real
Oceanside

Quantum Dish Installations

6901 Alvarado Rd
San Diego

R&B Marketing Masters

1042B N. El Camino Real, Ste 425
Encinitas

RANCHO SATELLITE

1980 E VALLEY PKWY
Escondido

Raza Tech San Diego IT Consultants

11103 Morning Creek Dr S
San Diego

RED DOT AUDIO VIDEO INC

PO Box 130129
Carlsbad

RevLocal

501 W Broadway
San Diego

Rhino Force LLC

3990 Old Town Ave, Suite A 115
San Diego

San Diego Tech

804 Lochwood Pl
Escondido

SAN DIEGO WIRELESS

111NORTH EL CAMINO REAL
Encinitas

Showing Suite

4204 Jutland Dr Ste A
San Diego

Skybox Creative Web Design - San Diego

2878 Camino Del Rio S., Ste 101
San Diego

SOHOTECH

PO BOX 910486
San Diego

South Bay PC Services

669 BROADWAY
Chula Vista

South Coast Computers

301 N Rampart St
Orange

Stark Logic

701 Seagaze Dr
Oceanside

Steelsmith Group

330 A St #45
San Diego

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

Tekhere

1101 highland ave
National City

The AFRN Group

9590 Chestnut Street
Spring Valley

The Right Way to Write

30 East Georgia Street

Time Warner Cable Alpine

2055 Arnold Way
Alpine

Time Warner Cable Carlsbad

2900-2998 County Highway S21
Carlsbad

Time Warner Cable Coronado

976 Orange Ave
Coronado

Time Warner Cable Encinitas

1108 S Coast Highway 101
Encinitas

Time Warner Cable Fallbrook

631 S Main Ave
Fallbrook

Time Warner Cable San Diego

920-998 E St
San Diego

Time Warner Cable San Diego

3051 Clairemont Drive
Coronado

Time Warner Cable San Diego

828-846 Broadway
San Diego

Time Warner Oceanside

508 Mission Ave
Oceanside

Time Warner San Diego

950 5th Ave
San Diego

Top Notch Installs

1841 14TH St
San Diego

ULBERT ENTERPRISES

403 N. Escondido Blvd.
Escondido

Vaughan Solutions

25060 Hancock Ave Ste 103 PMB 354
Murrieta

Verizon Fios San Diego

5887 Copley Drive
San Diego

Verizon Fios Warner Springs

32380-32396 Cam San Ignacio
Warner Springs

VistaTech, LLC

16776 Bernardo Center Dr Ste 203
San Diego

VNet Professionals Inc.

3525 Del Mar Heights Road, Suite 910
San Diego

Volt Mobile and Tech

4508 cass st
San Diego

Web Reputation Builders

3170 4th Ave, Second Floor
San Diego

Webb Design

PO Box 690661

WebsiteService4All

181 Rea Ave Suite G
El Cajon

World Of Connections

970 W. Valley Parkway
Escondido

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

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