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They took care of moving our larger and heavier furniture around to get the install done. There was one "casualty" in the furniture movement - a shelf facade on one bookcase was broken off - and the worker apologized sincerely and said we should withhold some money from our final payment to make up for the accident, but we decided the damage was very minimal and we still paid what we owed to close out the bill. We were a little worried about how they would move sensitive pieces of furniture, specifically our 50-year-old piano and our Sleep Number bed, but all of our furniture was handled with care. We were also concerned about our wood floors getting scratched up as the installers moved around the 1st floor, but again, our worries were unnecessary.
The installers did a nice job of cleaning up after themselves, including running a vacuum over all of the carpet (and there was A LOT of carpet) to make sure any loose staples, dust, and other debris were picked up. Although we did find a few more staples after they left, there weren't enough to warrant to complaint. Since they stored our rolls of carpet and padding in our garage for the duration of the install, they also did a very nice job of sweeping up any mess left in there. They took care of removing all of our old carpet & padding, and disposing of it, as this was included in our cost of service.
We did have the expectation of someone from
Overall, our experience was a very good one, 1) because our project was straightforward with no unforeseen issues, and 2) the installers worked professionally and efficiently.
The only reason I gave the price a 'B' rating is the room is 11 x 16 and the labor cost was almost as much as the cost of the flooring.
I would pick them again, especially if they were to send the same team of efficient workers!
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