Water And Smoke Damage Specialists in Nearby Cities

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Santa Clara Water Damage Restoration Articles

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When you hear a hurricane watch or hurricane warning in your area, take steps to keep your family and property safe. Read these tips for hurricane preparation.

How to dry your home after a flood

Knowing how to protect yourself and recover from flooding can keep a bad situation from getting worse. One highly rated provider shares his expertise.

Wildfire safety tips for you and your home

Put the safety of your family first during a wildfire. Follow these wildfire safety tips to protect yourself and mitigate damage to your home.

Angie's List In The Press

Sample Water And Smoke Damage Specialists Reviews

A
"Overall they were excellent. They showed up on time and checked in on progress during restoration. The contractors that performed the work were professional. The work looked very good. I can't really say if the cost was fair since it was covered under insurance. I didn't get another estimate. A friend used them for water damage at their home and like them, so that is why we chose them.
"
A
"It?s not an overstatement to say that this company has done a wonderful job on resolving my mold problem and on the reconstruction from water damage. From the initial visit and until the end they were hard working, very helpful and professional. Their price was very competitive and I am certainly going to recommend them to anyone in need of a very trustworthy company."
A
"It is not often that a homeowner finds a company that does what it says. I found an excellent company that took care of my situation, a pipe burst in my finished basement. I called
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
at
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
. Their overall service was excellent!
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
was very professional. He was on time, knowledgeable and took pride in his work. He cares about his customers. He billed my insurance company directly so I would not have to deal with the paper work. I would call
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
again. I recommend using them.
"
F
"The main point of contact, was very kind but I don't feel he always listened to my requests. I do believe he did the best he could but I feel the ball was dropped on a few issues that were important to me. I had a few issues months after the work was completed that cost me money to have corrected by other service providers, e.g. my AC did not work when I fired it up for the first time after the work was completed. It was a completely new system that was put in only months before I had the work performed by AYS and worked perfectly well. I informed them that I had problems with my unit after I had contacted an AC service provider who checked out my system and discovered that the work done on my panel to add the recessed lighting in my home took the power away from the AC system and that I should contact the company who performed that electrical work for the fix. I had to pay the AC service provider for the fix to my unit, but now left me with recessed lighting that no longer worked. Another major mistake cost me a secondary insurance claim when the ceiling in my kitchen collapsed after the AC intake in my attic was not reattached and allowed the loose insulation to be sucked into the unit and clog the system. Water was then leaked in to my walls and ceilings which caused my kitchen ceiling to collapse. They did come in and cleaned up and I used another contractor to handle the repairs. I contacted AYS who refused to take any responsibility for the work done even though they were the last service provider to have done any such work in my home. I mentioned that I was an Angie's List member and they then said all their work is guaranteed and that they would be happy to come back in and make any repairs I needed relating to their work...go figure! Thank you Angie's List


"
F
"What was initially promised, was not delivered.
Granted, for a variety of reasons (mainly health), before the leak, the second floor was already a disaster. Yet, when I returned and started to open boxes, none of the initial promises were kept. Nothing had been cleaned. Things were packed with no
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
nor reason (shoes with shampoos, food with combs, etc.). It was a complete mess.
They then proceeded to strong arm me to comply with their schedule. Since the initial work was not done as it should have been done, it became clear I had to do sifting and sorting so I asked them to provide me with the same amount of hours but not all concentrated into 4 days. It was not an option. They had an agenda and were going to stick to it, in spite of what the customer was requesting.
The owner is a lovely man but assumes no responsibility and the manager is the "enforcer". He insinuated, the place was too messy for the job to be done correctly. I am still trying to figure out what were they doing for 2 + weeks when they packed me up. Also, as a disaster recovery specialist, if they could not deal with the mess, then how can you expect them to address a real disaster?
The only positive thing were the individual workers. They were fantastic. Unfortunately, it soon became clear that "the enforcer" has then living in fear and completely demoralized. This is not the way to treat your people or a client!
"
F
"I have a mold problem, albeit, not an emergency. After reading through the comments here, and seeing their score of an A, I decided to contact
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
.
The first call I made on Friday, went fine. I was told that a technician would contact me to schedule a consult.
While I was out, 30 minutes away from home, I received a call that they were en route. This was not what was supposed to happen, but I figured, I'd take the appointment and get this sorted out ASAP. I stopped what I was doing, and left to get home. Once home, I received another call saying that "they made a mistake" and thought it was an emergency call. They would have another technician call me and reschedule to come out, since it was not an active issue.
Frustrated, but understanding, I made a second appointment for Monday morning at 9:30. I received a call at 9:00 from the technician to say that he was on his way and would be here in 30 minutes or so. Just now, at 9:18, I received another call saying that they had to reschedule for tomorrow because an emergency came up.
I said no thanks--I don't work with companies that don't value my time. Once is something to look past, twice is unbelievably rude and I won't spend my money with them.
"
A
"I called
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
the day of the big snow storm, and he was immediately helpful in calming me down. He explained some actions I could take to keep the damage from getting worse, and said he would be out the next day. He arrived as promised and clearly explained everything he was doing and what my options were. Since we determined that the leak had been caused by work a contractor had recently completed,
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
spoke with my contractor and explained what needed to be done immediately. Both agreed that I needed a plumber ASAP, and
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
offered to call someone he works with regularly who was able to come within an hour. The plumber was professional and thorough, showing me what repairs he needed to make.
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
also documented and photographed all damage and work done for insurance purposes; he explained the claim process and what would be needed for any claims, including for the furniture that was damaged. He sprayed for mold, set up three fans and a dehumidifier, left them running for three days and then returned to re-inspect the damage. He determined that there were a few additional areas that needed to have wallboard removed and left one fan running for three more days. He returned for a final time to inspect everything and give the go-ahead to my contractor to begin repairs. He thoroughly cleaned up after taking out the wallboard, carpet, etc., on each visit. He supplied a discount for the work to help out my contractor; he also billed my contractor directly so that I did not have to pay and then get reimbursed.
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
is a true professional and a pleasure to work with!
"
F
"PLEASE DO NOT HIRE THIS COMPANY! THEY DO NOT CARE ABOUT CUSTOMERS!!!
The sealant work was started on Thursday, September 5th, 2013. While doing the work,
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
told me that they only took the job because they were slow and they needed the money. Glad to hear the customer comes first!
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
went inch by inch over the entire home and applied thick globs of polyurethane sealant over every slight stucco crack. He failed to perform a test before starting the project. I would have loved to have seen how the sealant would look on the home (so I could judge if I wanted them to do the entire job) or how it would look after it was re-painted.
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
showed up unexpectedly and started working. He told me a wrist injury had prevented him from doing the work on a specific day he had planned, but never notified us when he was going to start. The work was completed on September 7th, 2013. We paid
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
$896.00.
More than a week after
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
finished his work, our painting company; A & E Painting came by to prep the home to start painting the next day. They believed, through their 30 years of painting homes in the Tampa Bay area, that the huge globs of white sealant would not be covered by the new paint. A & E Painting wanted to back out of the project. I told A & E Painting that the sealant company reassured me that the new paint would indeed cover the sealant. I trusted
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
and now realize I was swindled and misled.
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
told me that he has put this sealant on homes multiple times and painters have been able to paint over it. A & E Painting agreed to go through with the painting project. During the painting process, A & E Painting, on their own free will, took pictures of the white sealant lines still being shown all over the home after the new paint was applied. After the painting was complete and looking great, I arrived home to see that the white sealant lines still showed completely through the new paint all around the home. I was in shock! I called
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
, who agreed to come to the home later that day. After seeing the white lines in person, he admitted that the white lines usually do not show up like this and that the home was not aesthetically pleasing. I asked him again, you have done this before right? He said yes, but just a small area of a home, not an entire home. He NOW admits he has never applied this sealant to an entire home before!
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
/
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
determined that the white visible lines were a combination of the high
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
of the paint, the low profile of the stucco on the particular home, and most importantly, the high number of cracks. The home, in a
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
-restricted subdivision, was built 7 years ago by Lennar Homes, one of the largest Tampa Bay home builders. I am sure Lennar would disagree with
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
’s excuses. I realized that my home was now a test site.
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
said he was unsure what to do (understandable at the time), but would do research and get back to me. He calls me four days later and says he found a homemade remedy on the internet he would like to try on my home. Did a company that has been in business for years ask me if they could use a homemade remedy found on the internet on my home? It is another sign of unprofessional customer service. I then contacted the President/CEO of
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
of Hillsborough County, Bill
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
Jr. on his cell phone. After explaining to him what happened (he had no clue) and that I wanted it fixed, he hung up on me. Yes, the owner hung up on a customer complaining about his company’s work. I had to call back. He asked me to email him some pictures. I emailed Bill 19 pictures of the incompetent work. After weeks of his inattentive, non-urgent, excuse after excuse attitude to my complaint, I emailed him asking why he has not come out to the home. Finally weeks later, he arrives at the home and does not accept responsibility. Again, he gives excuse after excuse except taking responsibility for his employee’s unprofessional workmanship.
With no answers from
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
or responsibility taken, I contacted other stucco repair professionals who told methey have never seen such horrible stucco work done on a home. These professionals have more than 30 years in the stucco field. I found out at that time that
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
applied the sealant incorrectly. A true stucco professional brushes sealant into the stucco crack, not apply globs of sealant over it. like
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
did. If
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
had never done an entire home before, he should have let me know or refused the job.
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
and I went weeks emailing back and forth about how to move forward. This is my home, so I wanted a solution soon; unfortunately, Bill
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
and his crew had other motives. They would not act when I wanted to move forward, they would only do what they wanted, when they wanted to. They do not listen to customers.
Finally, months later it was decided to try and remove the sealant from a 10 x 20 part of the home. They had never attempted to remove this sealant from a home before, but they were extremely cocky and arrogant that they would be able to do so.. After
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
unsuccessfully tried to remove the sealant, I mentioned that the white lines were still visible. It was agreed upon to hire a Better Business Bureau accredited painter to paint that test area to see if at least the white lines would be covered. The sealant still showed. I told
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
that I believed that the home needs to be restucco-ed. I asked them in an email on January 22nd, 2014 for their solution. I have called and emailed them since that day and all they say is that they are researching it and will be in touch. More than a month later, I have not heard anything from
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
, no solution, no accepting of responsibility or no financial settlement. Not only will the home need to be restucco-ed, but also re-painted. I have a home that is roadmapped with thick white sealant lines all around it and the company that is responsible lacks any desire to fix it
.
DO NOT EVER HIRE THIS COMPANY. DO NOT MAKE THE SAME MISTAKE I DID!!! THE OWNER, BILL
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
, JR. DOES NOT CARE ABOUT RESOLVING ANY CUSTOMER COMPLAINTS AND FRANKLY LACKS ALL CUSTOMER SERVICE SKILLS WHATSOEVER!. HAVE A PROBLEM WITH THEIR WORK? IT WON'T DO ANY GOOD COMPLAINING. THEY WILL JUST KEEP YOUR MONEY AND GIVE YOU EXCUSE AFTER EXCUSE AND THEN STOP COMMUNICATING WITH YOU!. THE COMPANY DOES NOT LIKE TO BE TOLD WHAT TO DO. THEY DO NOT BELIEVE IN CUSTOMER DEADLINES AND DO WHAT THEY WANT, WHEN THEY WANT TO. I HAVE NEVER BEEN SO MISTREATED BY SOMEONE (BILL
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
, HIS SON
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
&
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
) OR BY A COMPANY IN MY ENTIRE LIFE. THIS COMPANY MUST THINK THAT THICK WHITE SEALANT LINES ALL OVER THE ENTIRE OUTSIDE OF A HOME ARE NORMAL, BECAUSE THEY ARE NOT TAKING RESPONSIBILITY.
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
IS REFUSING TO PAY (the money that was already paid to them for doing the work + re-stucco entire home because of terrible sealant job + repaint home), WHICH IS THOUSANDS OF DOLLARS.
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
CLAIMS THAT THEY PRIDE THEMSELVES IN 100% CUSTOMER SERVICE. PROVE IT!!!
"
N
"
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
(who also goes by S&R Operations) was recommended by my insurance company and was hired to conduct repairs on our home following a fire which occurred on August 5th, 2013. They stated the home repairs would be completed in 2 to 3 months. The sub contractor started out repairing the home quickly, but the repairs quickly slowed down as
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
quit paying the subcontractor and stopped working on the home. We waited for almost 3 months while S&R operations stated we were waiting on insurance. I found out later we weren't waiting on insurance, we were waiting on S&R operations to submit a supplement to insurance which finally occurred in late November. They continue to not work in a timely manner, they don't do what they say they are going to do, and they don't pay their subcontractors. Currently there are still 2 outstanding invoices to a sub contractor, one of which is from November. I have tried repeatedly to communicate with them and keep them working but they wont. I informed them in early January that I no longer want to work with them and they have been ignoring my calls and emails to try and resolve this matter. The number of complaints is numerous, from insurance fraud to theft of personal property from my home. I am just trying to get this company to pay their invoices and give me back my money they have been holding for months. They have completed about $60,000 worth of work but have invoiced me for over $120,000. I am not sure of what the claim they have done because I have requested copies of their invoices numerous times but they haven't given me any of them. On the few occasions I was able to get in touch with the owner (
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
) he was rude and very unprofessional, including making false accusations about my reasons to fire them. The reasons include they are not trustworthy, they tell you they are going to conduct a repair the proper way but then tell the subcontractor to perform the work in a cheaper manner so that
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
can pocket the price difference. Their only goal is to take as much money as possible from anyone unfortunate enough to allow them into their homes. They have repeatedly inflated numbers and billed myself and insurance for work that never occurred. I could not recommend this company to anyone, including people I don't like. Serpro of the woodlands does not deserve to be in business.
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A
"
Santa Clara Water And Smoke Damage Specialists Provider Name Locked
came out as scheduled. He was professional and listened to what we were looking for. He spent a long time talking with us and taking measurements, as well as determining what would need to be done. Within a week he emailed a detailed proposal outlining all we discussed. The bid was competitive and comprehensive. We are reviewing the plans and deciding how to proceed.
"

All Water And Smoke Damage Specialists in Santa Clara, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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24 Hour Water Damage Rescue

555 California Street, Suite 4925
San Francisco, CA

3D CONSTRUCTION

P.O. Box 355
Soquel, CA

911 Remediation

1207 Bush St
San Francisco, CA

911 Restoration

4175 Lakeside Dr
San Pablo, CA

A Better Restoration, Inc.

6575 Trinity Court
Dublin, CA

A Green Home

1103 E 16th Avenue
San Mateo, CA

A Nor Cal Handyman Company

4497 Latimer Ave
San Jose, CA

AAA Flood & Fire Service

186 Barnard Avenue
San Jose, CA

AAA Painting & Construction

2927 Magliocco Dr
San Jose, CA

Able Body Carpet and Restoration

484 Skyway Drive
San Jose, CA

ABLE Duct Cleaning Company

578 W Harriet St
Altadena, CA

Above the Rest Cleaning Specialist

711 Roosevelt Ave
Redwood City, CA

Accelerated Building Contractors

P.O. Box 15453
San Luis Obispo, CA

Adams Environmental Field Services LLC

440 Railroad Ave, Suite 201
Pittsburg, CA

Advantage Carpet Care

515 Brookside Dr
Richmond, CA

AGF Construction

15385 Warwick Rd
San Jose, CA

AIR QUALITY HEATING & AIR CONDITIONING

720 NORTHUP ST
San Jose, CA

AKK Builders, Plumbing & Water Heaters

525 San Leandro Blvd.
San Leandro, CA

Alamo Carpet and Tile Cleaning

2500 Deer Valley RD
San Rafael, CA