Santa Ana Oriental Rug Cleaning Services

in Santa Ana, CA

Sample Reviews

A

Rating
They are great folks! Willing to redo a job if it didn't come out like you thought. Service top notch. Delivery as well. I have used them several times and wouldn't consider using anyone else and I am very picky!!!!!!!
- Nancy & Paul H.
F

Rating
This was not a good experience. They picked up my $957.71 living room rug for cleaning. When they brought it back to my house it was ruined. The rug was a natural white with a variety of
's. The rug came back yellow and the
's were destroyed. I asked them to take it back and fix it. I then called the company and spoke to someone who yelled at me on the phone. He told me it was not his problem. I then visited the place where they cleaned it and met the mean guy that I spoke with. Luckily there was a very nice guy there who pulled me aside and said not to worry they would make it right. The only thing they did was re-clean it over and over again. I provided them with pictures and receipts but was told the rug looks like the picture and it was not their problem. I was so upset. I decorated my house around my beach inspired rug. Now I have a ruined rug that I can not replace. My house and furniture for my living room is white. They gave me back a yellow rug. I contacted the company by e-mail and phone several times. each time I was told they would clean it again and return it to me. I am so un-happy. The reason I picked this company was because I thought it was "Pride Carpet Cleaning". Pride has a great reputation around Fort
. The add in the neighborhood direct advertise "Pride" not
. The advertisement was mis-leading and the company did not stand by its work.
- Kristine D.

Santa Ana Oriental Rug Cleaning Articles

Oriental Rug Cleaning reviews in Santa Ana

A

Rating
I was very pleased with the service and the attitude of the young man who did the work. Wish there were more people providing the same level/quality of customer service. My rugs were old and i had considered replacing them. It was more than worth the amount I spent to have them cleaned.
- Olga M.
B

Rating
They picked up the carpets as scheduled. My husband and I sold our house and were going into a temporary apartment until we found our next home. Because we were downsizing significantly, we had to store most of our belongings, including all but one of our carpets.
Our belongings are still in storage, so I cannot attest to the condition of all the carpets, however, the one we are currently using came back beautifully cleaned and look terrific. The cost was a little higher than typical as all of these carpets were hand washed.
I would certainly recommend this service and look forward to getting into our next home and being able to use all of my beautiful carpets again!


- Michelle O.
A

Rating
I began working with
Santa Ana Rug Cleaning Services Provider Name Locked
at this company last year when he picked up and cleaned all of my oriental rugs in my entire home. He also did excellent repair work on one of my Persians that was unraveling in a particular place at one end of the rug. The people he uses are exceptional and very professional. They also were caring and friendly. When they returned to deliver the cleaned rugs, they did an exceptional job placing the rugs back on the floors and actually knew exactly where they were when they picked them up; they laid them in the exact same place to the T. I also brought
Santa Ana Rug Cleaning Services Provider Name Locked
a rug to have cleaned that was synthetic and he did an excellent job on that as well and was timely in all of his work for me. His place of business is a pleasure to go to if you simply want to drop a rug or two off and/or to get rug liners cut to size. His prices are extremely reasonable which is also very important to me. highly recommend
Santa Ana Rug Cleaning Services Provider Name Locked
and his company without hesitation.
- Vivian T.
A

Rating
I had inherited some rugs that had been in a closet for years; I didn't know what condition they were in. They did a wonderful job. They were very fair in telling me which rugs needed cleaning and which didn't. They cleaned the rugs beautifully for a very reasonable price, created mats for the ones that would go on the floor, and added a hanging method for the ones I planned to hang on walls. They completed the work professionally and charged me less than I expected.
- John C W.
A

Rating
Great job. Work was excellent at a reasonable price. The owner is very conscientious and very concerned about taking good care of your carpets. He also offers a very effective home carpet stain remover.
- David P.
F

Rating
I had my rugs cleaned around January 2013 after having a friend spill red
Santa Ana Rug Cleaning Services Provider Name Locked
on it. A few weeks later they called and said they were having a tough time with the stain because it was red wine. Their plant in
Santa Ana Rug Cleaning Services Provider Name Locked
is near my office so I went to there to see it. I found the stain still there, which is understandable - it is red
Santa Ana Rug Cleaning Services Provider Name Locked
after all. I will give them kudos that the stain was better than I expected it to be.
However, the entire rug had been discolored. It used to be light yellow and now was gold with brown undertones. I asked the plant manager why that was, and immediately began to get the technical explanation with lots of terms I did not understand. The bottom line is the rug was different colored than when I dropped it off. He said they could re clean it but claimed that the discoloration was already there. A few weeks later they said it was done and delivered back to my house. The discoloration was still there. I called the plant manager to express my displeasure. He said there was nothing wrong with what they did and referred me to
Santa Ana Rug Cleaning Services Provider Name Locked
(
Santa Ana Rug Cleaning Services Provider Name Locked
's brother???) to come to my house to evaluate it.
Santa Ana Rug Cleaning Services Provider Name Locked
asked me to email him pics. This was all approximately March/April 2013. I did not send the pics until
Santa Ana Rug Cleaning Services Provider Name Locked
2013 - just swamped with work and travel, the delay here was 100% my fault. However, from
Santa Ana Rug Cleaning Services Provider Name Locked
2013 through November 2013 I sent
Santa Ana Rug Cleaning Services Provider Name Locked
four emails and left countless voicemails, none of which were returned. Finally I was routed to
Santa Ana Rug Cleaning Services Provider Name Locked
in February 2014 who said
Santa Ana Rug Cleaning Services Provider Name Locked
was no longer with the company.
Santa Ana Rug Cleaning Services Provider Name Locked
asked that I resend her the information, which I did in March. Again, four emails to
Santa Ana Rug Cleaning Services Provider Name Locked
since March 2014 with no response.
Just because they advertise all over the place does not mean the quality is any good. They don't stand behind their work. They will "clean" your rugs but don't be shocked if they come back a different color. don't expect any customer service. Overall a terrible experience. Buyer beware!
- christopher B.
A

Rating
I was very impressed with
Santa Ana Rug Cleaning Services Provider Name Locked
's intuitive understanding of what would work for me and with her graciousness and helpfulness. She had to show me photos and small samples because they didn't have the color and size I wanted in stock, and when I saw the actual rug, with the fringe that she had someone sew on for me, I realized it was exactly the right selection.

- Suzanne L.
A

Rating
Two weeks ago
Santa Ana Rug Cleaning Services Provider Name Locked
arrived at my apartment in Manhattan at the appointed time. He moved the furniture and folded up my 8 x 10 oriental rug. He said it would return it two weeks later.
.
While
Santa Ana Rug Cleaning Services Provider Name Locked
had the rug at his shop, I decided to replace the rug pad, which was disintegrating and sticking to the floor. I emailed
Santa Ana Rug Cleaning Services Provider Name Locked
to ask if he knew where I could purchase a new high quality pad. He said he could provide one for me. We agreed on a price. Earlier today he returned with the rug and rug pad.
Santa Ana Rug Cleaning Services Provider Name Locked
moved all the furniture and put down the rug on top of the pad.
I was very satisfied with his service. He is very knowledgeable about oriental rugs. I will definitely contact him again in two or three years when I have the rug cleaned again.
- SUE Z.
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