Phelan Propane Retailer Articles

Sample Reviews


My main complaint with these people was that I felt we were regularly overcharged. The last bill was 5/27/14, total was $267.14 for 54.1 gallons propane delivered. This comes out to about $4.51/#, but it was as high as $5.65/# at some point. The only way I know of to deal with the propane racket is to own your own tank. We recently bought our own tank and switched companies to one we hope will be more fair in what they charge. At least the initial fill-up was way cheaper. And if you own your own tank, you can leave the old company if they start gouging you and sign up with someone new without being financially penalized. In switching companies, we had about 28# of gas left in the old tank, and Sunrise did not reimburse us one penny for it.
The reason I gave this company some good
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is because their driver
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was always friendly and courteous, and their employee
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, who came out to fix problems with the water heater and
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, was also courteous and competent. I did not like the woman who answered the phone at Sunrise whenever I had a problem. She was very short/indifferent in her responses and did not treat me like a valued customer. We always paid our bills on time, so I felt we were indeed good customers, and I expected to be treated courteously.
- Melliny L.

Six weeks and six phone calls later that tanks are still here. Their service reps are delightful and professional. Customer service is excellent - actual service however, is non-existent. Every time I call I'm told that my pick-up was scheduled for "yesterday", but they must have had an emergency. Different people use exact same language, so I know now this is all bogus. How do I get to be their emergency? I wouldn't use, or recommend,
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to anyone. Sometimes bigger isn't better!
- Jack D.

Phelan Propane Dealers Provider Name Locked
came by on short notice to fix a fissure in an outdoor pipe. He let me know that I did not have a backflow preventer installed for my pool and that first it was not up to code and second, in certain circumstances this could mean contaminating the water supply for my home. He took the time to answer all of my questions and I also had the backflow preventer installed.
- Crystal L.


I originally contacted Suburban about a year ago to do a site visit and quote for a generator installation. I put the installation off at the time because of expense, but decided to go ahead with it several months ago, as I did not want to go through another hurricane season with power outage problems. The salesman/office manager
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me to believe the job could be done at the time the electrician would be installing the generator (early August), but they kept putting me off and not offering me an installation date, and for the last two weeks have been telling me they had to service people on a 'first come, first served' basis, although my request has been in the queue for a long time. Finally after many calls and emails, they offered to squeeze me in on a standby basis (meaning I would not know until that day if they were coming or not), and when I said I needed a definite date, they went back to saying they would get to it 'as soon as they could' and then repeated all the usual pat phrases about customer service being their first priority, etc. I could see they were not going to be reliable, and I wondered if they would be unreliable about propane deliveries, as well, so I signed up with another propane company.
I have nothing against the company and I believe Suburban is having some kind of major problems, or there is something else going on there, but I could not afford to be at the mercy of that situation. I would not have been so disappointed if they had told me upfront that they were not going to be able to do the installation for months, but making promises they could not keep made me very wary about doing business with them again. I hope they straighten out whatever problems they have and become a reliable company again. The customer service reps were always very nice on the phone.
- Curtisy B.

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called the 29th of January for a propane delivery. I had about 30 gallons. After awaiting 10 days and no delivery i had to turn off my furnace with 5 gallons of propane left and heat with electric space heaters for another week before they even delivered. Then they left a bill for $4.83 a
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!!!!! for $468.02. A 39% increase in a matter of 35 days from the last delivery on 1/10/14. My bill doubled and so did my electric bill !!
- Joan F.

I called, they came, filled my tank and went. No fuss, No
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, No problem. Pay on delivery for new customers or billed for existing customers. I've had long time, (thirty years) service from them and never been able to beat their service.
- Harold E S.

This company was referred to me by
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Valley, a propane company which I haven't actually used yet, but plan to. I live out in the country in a community that has a history of power outages due to heavy tree cover, so I purchased a large generator that could run everything, including my well pump and septic pump. I learned that the propane tank I had wasn't large enough to handle the size generator I had purchased.
Other companies weren't willing or enthusiastic about a job where they weren't selling me a generator. But when I called
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they were very responsive, calling me back within hours and coming out the next day to advise me and get me a quote. I had visits from both co-owners of the company prior to the work in order to ensure that they were planning the job properly. They handled every step, from start to finish, and they left the job site as neat and tidy as is reasonable for what was involved. I haven't completed the electrical part of the project yet, but as near as I can tell, the job was done quickly and done right. I won't hesitate to continue using them and recommend them to my neighbors.
- Alexis S.

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was on site doing all of the work himself.
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obtained all of the required permits and completed all of the work well. There was one minor hitch when the Building Inspector required the addition of a #6 ground wire to be run from the range to the panel.
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did not seem to want to come back out for that part of the job after being paid. I ended up doing it myself, called for the inspection and all was fine.
In the end, I would use
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again but I'd withhold final payment until the final inspection was complete.

- Stephen G.

Installation and hook-up went smoothly, nothing to complain about. But my yard, where tank was installed, was left covered in large rocks (that had been dug up while installing tank), minimal grading, large tire tracks across the front lawn, and a large drop off to adjoining wooded area. When we called to ask for the area to be graded as promised, we were told that it was graded and the rock removal and further grading were our responsibility. We had two landscapers come in to tell us what would be needed before we could seed the area and we were told that a truck load of dirt and rocks had to be removed, the area had to be graded and top soil needed to be brought in before seed and straw could be laid down. Cost $1,100 more!!! We called
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with this information and we again were told it was our responsibility. It wasn't until we told them that we were calling our lawyer, 3 weeks of back and forth phone calls, that
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offered to split the cost with us.
- Mary Ann W.
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All Propane Dealers in Phelan, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Assura Public Relations

335 N Brookhurst St
Anaheim, CA

C.W. Feed & Pet

7070 Archibald Ave
Rancho Cucamonga, Ca

Empire Mowers

22410 Alessandro Boulevard
Moreno Valley, CA

farmers insurance

325 N. Second ave suite L
Upland, CA

Forklift Repair Company

9902 Calmada Ave
Whittier, Ca

Handyman Contractor

P.O Box 418
Corona, CA

Lowe's Home Improvement

2000 W Empire Ave
Burbank, CA


4214 Wakebridge Dr
Riverside, CA

Plumbers Of Los Angeles

Los Angeles, CA

Sunland Mobil

8505 Foothill Blvd
Sunland, CA

U Haul International Inc - Glendale

1313 S Brand Bl
Glendale, CA

World Famous Propane

31532 Railroad Canyon Rd
Canyon Lake, CA
Phelan Zip Codes

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