Brutally cold winter weather in Midwestern states causing homeowners and providers to feel strain of propane shortage as prices rise and supply dwindles.
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Local Articles in Phelan
Propane Retailer reviews in Phelan
A few days ago, on my rural property (that has 6 foot fences and has all locked gates) a demanding I pay them money that I supposedly owe them. I was in the bathtub at the time, and I look up, and there's this man just standing there, staring at me. When I leapt out of the tub and covered myself, he demanded I give him 100 dollars that I supposedly owe this propane company (I haven't used propane in over a year). Even though I was clearly distressed and repeatedly demanded he get off my private property, he kept protesting, saying that he was going to shut off my propane if I didn't pay. Since I don't use the propane, this threat didn't really
When I called the
Seriously. A woman calls to tell the manager that one of his workers illegally trespassed onto her property and stared at her while she was naked and vulnerable (which is illegal, too!) and his response is "You've let him on your property before."
Yeah, I've let him onto my property before when I've ordered propane. That is not an open invitation for any worker from this company to come onto my property whenever they want. Especially to "bill collect"
The manager then demanded that I let the worker back onto my property to remove my propane tank. I told him that if anyone trespassed onto my property from his company, I would be calling the police and letting my dogs loose. His solution for this was to have another worker call me a few hours later, like everything was normal, and demand that I let them remove my tank. Naturally, I do not feel comfortable letting ANYONE from this company on my property ever again.
I am now filing a police report, a report with the chamber of commerce and a report with the BBB as well as consulting a lawyer. Please, if you have any other propane choices, go with someone else. Especially if you are a woman. This kind of treatment from this company is unacceptable, illegal and incredibly violating.
I left a message on Sunrise's voicemail on a Saturday morning not expecting any return phone call until Monday, because the message stated that their office hours were M-F. However I was surprised when
I called the office to let them know what happened and was told he would have the owner call me back. I didn't hear anything so I called back a little later to see if they were sending someone else out to fill my tank. I was told they didn't want my business anymore because they heard the "whole" story from the driver. I don't know what they think the "whole" story is but this is very bad business.
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