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Pool Cleaners to Avoid

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A
"I was recommended
by my son who found them through Angie's List and have used them for the past I'd say year. The professionalism" and attention is excellent and they have made repairs at a reasonable cost. Since repair we switched to their cleaning pools service and the pool never looked better even when new.

-MARIA T.

A
"The two-woman crew had difficulty finding the location and we had several phone calls to try to guide them to the correct place. But once they arrived, they made" magic. Before he died recently, our father had lived in this apartment for 20 years. He had done almost no cleaning and the apartment was a disaster area. The property manager asked the cleaning crew from
Professional Services/
Cleaning, whom we hired, to focus on the kitchen, bathroom, and windows. It was unbelievable what they were able to do in 2-3 hours. Despite the grime that had accumulated over the decades, the parts they cleaned looked almost ready to move in (the property manager will probably replace some pieces even though the cleaners made them look quite presentable). The crew were conscientious and hard-working. I highly recommend this service.

-Devon B.

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Local Articles in Palo Alto

5 tips to consider before adding a swimming pool

So you think you're ready to take the plunge and invest in a new pool for your backyard. Be sure to consider these tips before diving in.

5 Secrets Most Pool Service Companies Won't Tell You

All swimming pool companies operate differently. If you need local pool service, check out these secrets some companies don’t want you to know.

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Contractors say fiberglass pools are easy to install and maintain.

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Saltwater pools are becoming a popular alternative to traditional chlorine pools. Read on to learn how much saltwater pools cost for installation and upkeep.

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Ready to get your pool party started? Consider these seasonal tips from three pool service companies.

Inspiration & Ideas

Rooftop pool downtown Indianapolis apartment building
above ground swimming pool ladder
pool with pergola (Photo by Photo courtesy of Angie's List member Thomas W. of Alamaba)

Angie's Answers

?
?
My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
?

You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

?
I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Palo Alto

A

Rating
Palo Alto Pool Cleaners Provider Name Locked
took great care of me.
I manage several residential pools, and recently one of my contractors tried to rip me off. He told me I needed either a new pool heater for $3500 or to replace the blower for $650. Both of these estimates seemed high, so I called
Palo Alto Pool Cleaners Provider Name Locked
for a second opinion. After inspecting the overall condition of the heater, he advised me that replacing the blower was all that was required. That there was nothing else wrong with the heater. His bill was $450, much more in line with what I was used to paying.
I have used
Palo Alto Pool Cleaners Provider Name Locked
on all of my
Palo Alto Pool Cleaners Provider Name Locked
Land area pools for over 5 years. He does a great job, and is always honest and fair in his estimates. I highly recommend him.
- Cecilia P.
D

Rating
They came out to fix. took several coats and 2 days to complete.
The patch looked terrible and now has opened up in the exact spot that was repaired.
They gave us a two year warrentee but now I can't get in touch with them to come back and fit it correctly.
I have called several times with no answer and no voice mail.
I sent an email and it came back undeliverable.
I am trying to sell the house and it has to be repaired.
- BOB B.
B

Rating
Palo Alto Pool Cleaners Provider Name Locked
has good customer service skills for getting the job. However, after getting the job, it took forever to have him complete the job. In fact, almost 50 days later I am still waiting for my pool equipment to work properly including the heater. Yesterday his crew painted my pool deck and the guys who did the job had very foul language that was quite offensive to me when performing their work. Today I am waiting for
Palo Alto Pool Cleaners Provider Name Locked
to complete the work and get my pool fully functioning. The pool itself and the pool deck look great. Now, if it will only work it will be that much better so I can go swimming !
- Kelly K.
A

Rating
Very professional company. They respond pretty quickly to questions/concerns. The owner responded himself to a recent email of mine regarding a bill. He was very reasonable in his response and their rates are cheaper than the previous company I had and I feel their quality of work is better. They have great customer service and I'll likely hire them in the future for re-plastering and updating the pool.
- Alexei D.
F

Rating
DO NOT USE THIS COMPANY - RUN! Pay more if you must. We are going to have to
Palo Alto Pool Cleaners Provider Name Locked
to get some sort of remedy now. First,
Palo Alto Pool Cleaners Provider Name Locked
(the owner's son) came over to our house and went over the details of what their company offers. Four people all heard the same information (my husband, daughter, son-in-law, and myself). He said newly resurfaced pools need a month of checking chemical balance and that was included. He said he saw a tiny and short hairline crack in one side of the Jacuzzi wall and that was an easy fix. He said if they ran into any major structural issues, they would let us know but most often small "settling" types of cracks can just be filled; minor. This was consistent with the other info we had rec'd from other competitors who had looked at our pool. He gave us a bid to do the tile as well since it was a bit outdated, but the bid was about 3,500.00 and since we just had it all regrouted in the last 5 months or so, we decided not to change out the tile. He said they can just go up to the existing tile (or just underneath it?) and there is no necessity to replace the tile, but it would update the look. We liked the existing tile so kept it. Angie's list says they accept Visa and
Palo Alto Pool Cleaners Provider Name Locked
and then when it came time to pay the 1/2 down, they refused to accept any credit cards. At that point, we should have walked away. Because the gel coat had worn (previous owners of the house we just purchased did not control the chemicals very well), this job required the entire f.b. pool be taken all the way down. There would be a LOT of dust he said. They were supposed to begin the job in mid to late April, but I got a call in late Feb saying a job was cancelled and they wanted to start on our job right away. We had given them the 1,000.00 down payment and now had to come up with half of the balance in cash with almost no notice. The crew that came out put up a tarp and held it in place over the pool with ropes tied to several of our back yard trees and our neighbor's trees. This was not explained to us at any point, but we did not appreciate this. By the time the heavy sandblasting tools came out and the pool demo was in full swing, the workers had tripped the circuit breakers 3 times and 2 times, my daughter and son-in-law came home from work to find all the lights out and the breaker would not re-set. Food was thawing out in the frig, clocks not working, etc... One time she actually rec'd a note saying "Sorry,
Palo Alto Pool Cleaners Provider Name Locked
. We may have tripped a GFI in the house...in the kitchen". We took a picture of that note (just in case - things were not going well). When the work was
Palo Alto Pool Cleaners Provider Name Locked
completion,
Palo Alto Pool Cleaners Provider Name Locked
rec'd a text saying they were basically done, drying on Thursday and fill on Friday. When Friday came, no one had filled the pool or shared any information with anyone on what to do.
Palo Alto Pool Cleaners Provider Name Locked
spoke with
Palo Alto Pool Cleaners Provider Name Locked
on the phone to mention the tarp still being up, an extension cord was left in our electrical panel (a code violation), and weren't they coming out to fill the pool and do a walk-through and what about the service afterwards? Well, there was no service afterwards he now says, she has to fill the pool, and they would take the tarps down on Monday. When
Palo Alto Pool Cleaners Provider Name Locked
went outside to take a picture of the cord hanging out of our electrical panel, she noticed water leaking from below the tiles in both the Jacuzzi AND the pool (as the water was filling from a hose we placed in the Jacuzzi and spilling over into the pool and the pool was filling from the pipe spicket) What we saw, though, were several water drips, some dripping very fast, others more slowly, onto the top step of the pool. It appeared there was no seal at all between the tile and the fiberglass. We took a video of the water drips and sent it to them. They dispute they caused any damage at all and they take no responsibility - even though we had no leaks or drips prior to them beginning work. We know this because we had a salt system installed and our pool light repaired a couple of months after we purchased the home, just a few short months ago. We had the tiles re-grouted at the same time. Now the tile grout in the Jacuzzi is all chipped away on one side of the Jacuzzi (another potential reason for water leaking) and perfect on the top and on the other surfaces; clearly they damaged this one area of the Jacuzzi as well. One pool professional said they cut too deep on both sides of the Jacuzzi wall. We have snarky emails from the owner's son with threats now that they are going to void the warranty if we don't fill the pool in one week's time. But if we fill it, water could be seeping behind the fiberglass from the lack of a seam at the bottom of the tiles!
Palo Alto Pool Cleaners Provider Name Locked
is very rude and without personally even looking at the damage, he is denying his company did anything wrong at all. Not one single visit!! Folks, we have photos and videos of the damage and leaking, as well as the snarky emails.The BBB, Yelp, and many others are going to hear about this because other potential customers must beware!!!!
- Sue E.
A

Rating
Using a special camera, the provider inspected the pipes for leaks/breaks. Happily, there were none! Wonderful service, as always. I left a message on a Sunday and the owner called me back the same day. He was very responsive, and listened carefully to what the plumbers had told me. He called the plumbers the next day to speak to them, then called me to set up an appointment. The technician arrived right on time, and was very courteous and professional.
I've used them in the past and they were great then too. That time I had a leak in a pipe in my front yard. They were able to pinpoint it exactly. I'm very happy with their service, and would definitely use them again (although, I really hope I don't have to!).
- Minden D.
A

Rating
Palo Alto Pool Cleaners Provider Name Locked
returned our call promptly and scheduled a diagnostics visit the following day. After checking out the pump, he confirmed that the 17 year old pump motor needed to be replaced. He gave me a very competitive bid and we agreed to have him do the work. He came out the next day and installed the motor and related impeller seals and gaskets. We will consider working with
Palo Alto Pool Cleaners Provider Name Locked
again, especially for pool services when we are out of town.
- Russell C.
A

Rating
Among the providers from whom I obtained quotes,
Palo Alto Pool Cleaners Provider Name Locked
Pools had the best price among the reputable providers. The work was done on time, without any unexpected costs or problems. The owner
Palo Alto Pool Cleaners Provider Name Locked
checked on the progress of the work personally. The workers cleaned up the whole area well as the process of plaster preparation and installation creates dust ; The lanai and pool surround were powerwashed after the plaster preparation process and after the installation process. The entire pool surround was power washed for free. In all excellent work.
- Barbara L.

All Pool Cleaners in Palo Alto, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

5 Star Pool Plaster Inc

7275 National Dr
Livermore

A Affordable Handymen Maintenence Services

870 E El Camino Real
Mountain View

A HOT TUB PLACE - SOFTUB

840 PINER RD
Santa Rosa

A POOL PATROL

20175 CHATEAU DR
Saratoga

A Priority Pool & Spa

Mayfield Avenue
San Jose

A Professional Pool & Spa

1648 Sundown Ln
San Jose

AB&C Services

1860 El Camino Real
Burlingame

About Green Land Care

5100 Montreal Dr.
San Jose

Advanced Pool Coatings

6141 Angelo Court
Roseville

American Leak Detection - SF Bay Area

1201 Andersen Dr
San Rafael

ANDERSON SPA WAREHOUSE

2872 E 7TH ST
Oakland

Andy's Pool Service

PO Box 3395
Los Altos

Apollo Electric

P.O. Box 28001
San Jose

Aqua Gunite Inc

5830 S Naylor Rd
Livermore

Ben There Pool Repair

P.O.Box 7551
San Jose

Big Kahuna Pools

15645 La Mar Ct
Morgan Hill

Big Oak Services LLC.

PMB# 217 2310 Homestead Dr C1
Los Altos

BMH Electric

PO Box 7163
San Carlos

Buck Stove Spa & Fan Center

2556 North Main Street
Walnut Creek

Buhler Construction Company

3614 16th St. #1
San Francisco

Burkett's Pool Plastering Inc

600 N Frontage Rd
Ripon

California Spa Services

1547 Palos Verdes Mall
Walnut Creek

CALIFORNIA'S GUNITE & Pool Plastering

510 GREENVILLE RD
Livermore

Calwest Landscape Demolition

21103 Brush Rd
Los Gatos

CAPP Services

Sunnyvale

Chlorine Genie Inc

5031 Blum Road
Martinez

CINNABAR BUILDERS INC

6552 LITTLE FALLS DR
San Jose

Clarity Pool and Spa

PO Box 62015
Sunnyvale

CLEAN SWEEP POOL & SPA

PO BOX 320909
Los Gatos

COAST SPAS of Santa Clara

921 LAURELWOOD RD
Santa Clara

Contra Costa Pools Inc

3190 Oak Grove Rd
Walnut Creek

Contra Costa Pools Inc

1108 Ranch Point Way
Antioch

Cool Pool Service, Inc.

5313 Dent Ave
San Jose

Cool's Custom

PO Box 1974
Los Gatos

Coral Pool and Spa

164 Sun Blossom Dr
San Jose

COVER STAR

3877 WALNUT BLVD
Brentwood

Custom Pools & Remodeling

5200 Motsinger Rd
Ceres

Dalcon Electric

757 Chestnut St
San Jose

Darren's Pool Service

1140 Barnes Ln
San Jose

Dig & Demo

PO Box 4033
Walnut Creek

E&H Electric

2675 Little Boy Lane
San Jose

ERNIE'S POOL & SPA

1620 HAMILTON AVE
San Jose

Excel Pool & Spa

1924 Plymouth Street
Mountain View

FIBERGLASS POOL RESURFACING

5031 BLUM RD
Martinez

GENIE POOL AND SPA

3641 - C CHARTER PARK DR
San Jose

Gentec Services Inc

PO Box 2654
Livermore

HACIENDA POOLS

P.O. Box 2925
Livermore

HARRISON POOL SERVICE

P O BOX 266
La Honda

Hernandez Pool & Spa SVC

1042 Major AVE
Hayward

HLS Remodeling & Design Inc

19137 Haynes St
Reseda

HOT SPRING SPAS OF SANTA CRUZ

707 RIVER ST
Santa Cruz

Hot Springs Spa

1002 S De Anza Blvd
San Jose

Hydro Tech

944 S. San Tomas Aquino Rd
Campbell

Integrity Pools

1271 Juniper Dr #5
Gilroy

JACUZZI SPAS OF PALO ALTO

2001 EL CAMINO REAL
Palo Alto

James Pool Service

1017 El Camino Real
Redwood City

JAMES SANDER

4848 San Felipe Rd
San Jose

JOHN CALAME POOL SERVICE

2366 PRUNERIDGE AVE
Santa Clara

K&B POOL SERVICE

441 COYOTE CREEK CIR
San Jose

Karma Construction & Remodeling.

4848 San Felipe Rd.
San Jose

KEVIN HOLLOWAY POOL & SPA

869 W KNICKERBOCKER Drive
Sunnyvale

KNIGHT LANDSCAPE CONSTRUCTION INC

1670 S 7TH ST
San Jose

LA BELLE DAY SPAS

95 TOWN AND COUNTRY VLG
Palo Alto

Latino Bail Bonds

330 W Hedding St
San Jose

Legacy Construction Inc

5604 Bellagio Dr
San Jose

LESLIE'S SWIMMING POOL SUPLS

5100 CLAYTON RD
Concord

LESLIE'S SWIMMING POOL SUPPLIES

1355 S Bascom Ave
San Jose

LESLIE'S SWIMMING POOL SUPPLIES

5859 LONE TREE WAY
Antioch

LESLIE'S SWIMMING POOL SUPPLIES

6915 Camino Arroyo
Gilroy

LESLIE'S SWIMMING POOL SUPPLY

5859 LONE TREE WAY
Antioch

LIFETIME POOLS

910 SAN ANTONIO ROAD
Palo Alto

Low Buck Pools

4300 The Woods Dr apt 1724
San Jose

M&M Construction & Home Design

1647 Willow Pass Rd
Concord

Maximus Development Inc

3355 Myrtle Ave
North Highlands

Mc2 Pool & Spa Inc

1340 White Oaks Rd
Campbell

Method Paving

3003 Copper Rd
Santa Clara

Mr. Drain Plumbing of Alameda

2532 Santa Clara Ave # 319
Alameda

Mr. Drain Plumbing of Berkeley

2930 Shattuck Ave Suite
Berkeley

Mr. Drain Plumbing of Burlingame

1325 Howard Ave
Burlingame

Mr. Drain Plumbing of Castro Valley

3056 Castro Valley Blvd
Castro Valley

Mr. Drain Plumbing of San Bruno

851 Cherry Ave Ste 27
San Bruno

Mr. Drain Plumbing of San Francisco

1459 18th Street
San Francisco

Mr. Drain Plumbing of San Lorenzo

15934 Hesperian Blvd
San Lorenzo

Mr. Drain Plumbing of San Ramon

21001 San Ramon Valley Blvd
San Ramon

Mr. Drain Plumbing of Santa Clara

1556 Halford Ave
Santa Clara

Mr. Drain Plumbing of Santa Cruz

849 Almar Ave
Santa Cruz

Mr. Drain Plumbing of South San Francisco

101 Hickey Blvd
South San Francisco

Mr. Drain Plumbing of Sunnyvale

370 Altair Way
Sunnyvale

NATURAL BRIDGES LANDSCAPING

15015 Los Gatos Blvd
Los Gatos

New Products, Inc/Caldera Spas

11 Digital Dr
Novato

OHMS Handyman Services

310 N Chapel Rd
Hollister

OK Contracting

509 Sierra Vista Avenue
Mountain View

OWENS ELECTRIC & SOLAR

279 N AMPHLETT BLVD
San Mateo

PACIFIC POOL COVERS

PO Box 5592
San Jose

Paradise Valley Spas

1737 S El Camino
San Mateo

Paradise Valley Spas

1800 Arnold Industrial Way
Concord

Paradise Valley Spas

530 Francisco Blvd Blvd W Unit I
San Rafael

Paradise Valley Spas

5327 Jacuzzi Street Unit 2-C
Richmond

Paradise Valley Spas

3278 Almaden Expressway
San Jose

Paradise Valley Spas

2001 El Camino Real
Palo Alto

Paradise Valley Spas

3555 Clares St #EE
Capitola

PARAMOUNT POOL PLASTER

1051 Mattox Rd
Hayward

PARKER'S POOL & SPA

777 2nd Ave.
Redwood City

PERSONALIZED POOL CARE

P.O. Box 4094
Napa

PH Pool & Spa, Inc.

6017 Snell Avenue
San Jose

PMC POOL & SPA

1243 TUCSON AVE
Sunnyvale

PnJ HAULING

1625 Beck Dr
San Jose

POCO Solar Energy, Inc.

3345 KELLER ST
Santa Clara

Pool Pro Pool Service

205 Ottawa St
San Mateo

POOLS ETC MAINTENANCE & REPAIRS

763 MARSH ROAD
Menlo Park

Posidon Pools Inc

3790 El Camino Real
Palo Alto

PRINS POOL REMODELING

1177 Branham Lane #212
San Jose

Reflections Pool service

4546 El Camino Real
Los Altos

Riptide Construction Inc

Post Office Box 14249
Santa Rosa

Robert's Reliable Pool Service

PO BOX 1227
Capitola

SCUBA POOL REPAIR INC

800 Cristich Ln
Campbell

Serenity Pools Inc

620 Mountain View Ave
Belmont

SHARK POOLS

PO BOX 53898
San Jose

Sky Renovation

5632 Van Nuys Blvd
Van Nuys

Solid Rock Inc

1060 Willow Street
San Jose

Sonoma Valley Pool & Spa

18036 Highland Blvd
Sonoma

Spa Hoppers

640 Bailey Rd
Pittsburg

Spa Removers

17595 Harvard Ave
Irvine

SPA TECHNICIAN

1141 Old County Rd Ste D
Belmont

Stergion Construction

2345 Spring Street
Redwood City

Sterling Pool Supplies & Service Inc

1239 W El Camino Real
Mountain View

Stonebridge Pools

P.O. Box 20010
San Jose

Student Movers

2901 West Coast Hwy
Newport Beach

Suntrek Solar Pool

4851 Sunrise Dr
Martinez

THE POOL DOCTOR

4038 SAN PABLO DAM RD
El Sobrante

THE POOLYARD

423 S BASCOM AVE
San Jose

Tradewind Spas

15736 Los Gatos Blvd
Los Gatos

Treeium, Inc

5352 Laurel Canyon Blvd.
Valley Village

TURBO SPA

6398 DOUGHERTY RD
Dublin

Unique Concrete Creations

1079 Elm Street
San Jose

Vasona Construction

4120 Business Center Dr
Fremont

Water Heaters Only, Inc

3620 Haven Ave
Redwood City

Shop Local Pool Cleaning Services in Palo Alto, CA

Palo Alto Zip Codes

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