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Pool Cleaners to Avoid

113

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51

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A
"The design consultation was wonderful, suggestions offered saved us time and money and the end result more beautiful than we anticipated. The superintendent on" the job was great. He kept us constantly updated and let us know of any changes which needed to be made in plenty of time for us to make an informed decision. The material and workmanship is beautiful. We could not be happier.

-S S.

A
"Professionalism and expertise does not happen overnight. We wanted to go with an experienced (at least 25 years) company to handle our residential pool remodel" project.
assisted us from start to finish. They explained in detail the process, materials, labor, and time frames involved. They coordinated and worked with the subs well, checked on the progress of the remodel, and followed up with post-completion work including restarting pool pumps, filtering out plaster dust, changing out filter cartridges, optimizing water quality, applying sealant to tiles, repairing stone waterfall, ensuring new pool lights working properly, and resetting timers for pool pumps and lights. The owner,
, was readily accessible and available to address our questions and concerns. We were pleased that the pool remodel project went smoothly, flawlessly, and expeditiously. For the amount of work and follow-up involved, we got an excellent deal with this company.

-Cheryl M.

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Local Articles in Palo Alto

5 tips to consider before adding a swimming pool

So you think you're ready to take the plunge and invest in a new pool for your backyard. Be sure to consider these tips before diving in.

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Angie's Answers

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My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
?

You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

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I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Palo Alto

F

Rating
don't ASK FOR A SATURDAY APPOINTMENT! My wife and I both work full time. We needed a Sat. appointment due to our schedules. Called the company two weeks in advance to get that day. Seemed like a hassle to get it but after a call back and forth to the local office (
Palo Alto Pool Cleaners Provider Name Locked
Springs, FL) they did offer me what I needed. Great I thought. During the two weeks leading up to that Saturday, (2/28) I was called three times to try and change it. Each time I said no I'm sorry I would like to be home for this appointment and need Saturday. One of those calls I was even told they don't have a tech for Sat. I said wait a minute, I specifically made arrangements this far in advance to get this date, what's the deal? She told me "let me call you back" which she did a short time later and then said we were still on for Sat. When that Saturday comes, (today) and after the window I was told they would arrive past, I called. This time the person on the phone said "let me have the tech call you and give you an ETA." She called back a few minutes later then proceeded to tell me that the tech's wife just had a baby and he would not be coming. Are you kidding me? I call Bullsh*t. Even if that was true I had to call YOU to find this out? She did offer to have another tech come out in an hour and a half, two hours. I did accept that because I did not want to go through the hassle of trying to find another company to come out but I certainly don't have a very good feeling this company. I'm not going to hold my breath that this person will show up and I will guess he's not going to be in a great mood because now he's working a Sat. he didn't expect to. Certainly worried about the job I might get. I will post again to let you know what ends up happing. Right now this company is a BIG FAILURE.
- Robert H.
A

Rating
Most recently, they cleared out leaf-caused plugging of our pool's skimmer return line. Previously, they cleaned out our pool filter, and they also replaced some damaged piping near our pool's pump and filter. They charge a fair price for the work that they do.
- MARIO M.
A

Rating
Palo Alto Pool Cleaners Provider Name Locked
scheduled my appointment.
Palo Alto Pool Cleaners Provider Name Locked
was right on time. Extremely professional, knowledgeable, and able to explain everything.
Inspired confidence in "what if" scenarios.
Highly recommend this great company!
- barrett S.
A

Rating
Our pool was already fiberglassed when we bought the house so we didn't have much of a choice but to continue maintaining the fiberglass. We had the work done in the summer when they are much less busy (nobody wants their pool being repaired and unavailable for several weeks in the summer!) But the benefit of doing it then was a better price. They completed the work timely and left the pool area clean. It turned out we had more damage then they originally estimated once they got the pool emptied and started working. (I guess we should have had it recoated sooner). They ended up replacing almost the entire floor of the pool, even though the estimate was mainly to replace the section with visible damage in the deep end of the pool plus recoat the pool. Even so, they stuck to the original estimate and we paid what they quoted. Quality seems to be fine and they seem to be the only ones around who do fiberglass. Since then, we did develop one small crack near the swim out but nothing major. As part of the quote, they also replaced missing tiles and reattached loose tiles. They even had the exact tile to match our existing tile, so we didn't have to buy and replace all the tile. When they were done, the pool looked great.
- Lisa C.
N

Rating
Very knowledgeable and took his time to show and explain what the problem was and how he was going to fix it. We set a date and time for the work to be done and he was on time and ready. We were extremely happy with the quality of work and professionalism. we would recommend
Palo Alto Pool Cleaners Provider Name Locked
LLC to anyone who may need any type of pool work.
- Ronald R.
D

Rating
We used
Palo Alto Pool Cleaners Provider Name Locked
Services because they were a certified Aquaguard epoxy coating applicator. When
Palo Alto Pool Cleaners Provider Name Locked
first came out to estimate the job they were personable, and appeared to know what they were doing. The estimator repeatedly stated they had 30 years experience in the pool business. I did not think it necessary to check up on them as they were referred to us by Aquaguard. I now wish we had. If you do decide to use their services, there are some things you should know to not end up with the experience we had.
) Warranties and Waivers. When the job was bid they said the epoxy coating carried a ten-year warranty. To this day we do not have a written warranty. I suggest you get a written warranty before you give them a deposit. After we had given them thousands of dollars in deposit money and the pool was drained, they called us to say the epoxy was warranted for the fiberglass pool walls, but because our pool had a concrete bottom we would have to sign a warranty waiver before they would continue. When I saw the waiver it was for the entire pool, and I had to have them change the waiver to apply to the concrete floor only. After the job, they would not furnish a written warranty for the fiberglass. This seemed unusual so I contacted the Aquaguard company. On their web page they state the epoxy coating can be applied over concrete surfaces. I told them about my experience, and asked for a copy of their product guarantee which they did not provide. They said the job was warranted by the applicator and not them. We have no written warranty to this day.
Words of advice if you’re planning to use
Palo Alto Pool Cleaners Provider Name Locked
/Green Turtle Pool Services—Tell them up front you want to sign all necessary waivers before the commencement of the job. Otherwise you will be presented with several waivers during the job. Our first one came when they started draining the pool. They wanted a liability release waiver after our deposit but before they started draining. Then the warranty waiver followed. Then a waiver for the coating color we selected. (light blue). Make sure you pick a color for the grout and coating before the job. If we had not followed up and asked questions, we would have a white pool. We also ended up with sandstone color coping pavers with white grout in between the sandstone pavers. My wife calls them tiger stripes. They did not offer color choices. I guess it was up to us to ask for a sandstone grout to blend with the sandstone pavers. We had to go to the pool supply house to pick out the wall tile and pavers. They had no samples. That should have been a red flag, but we liked the people and believed this to be the norm for the pool business.
) Pay for the materials after the job and pay only for what is used. We paid up front for what they measured and ordered, and we ended up with an additional 112 coping pavers. They assumed no responsibility for over ordering and would not take them back. Neither would their supplier.
Palo Alto Pool Cleaners Provider Name Locked
at
Palo Alto Pool Cleaners Provider Name Locked
said to keep them in case we needed a future repair. When they estimated the job they measured the pool. You would think that after 30 years in the business they would know how many pavers were needed once they measured the pool. I was wrong.
) Expect them not to know much about filter equipment and pumps. We have a DE filter that needs to be backwashed regularly. I thought that when they drained the pool, they would do it by running the water out through the backwash valve on the filter. They did not. I found that they skipped this step about a week after they started, and this is what the filter looked like when I opened to clean it. Those filter grids should be white. Instead they are caked with the dirt filtered out of the water.
I did clean it so that our newly painted pool would not start out with a filter full of dirt.
See Photo of filter
Our pool is nine feet deep in the deepest part. After it was drained and the bottom drain plug removed, ground water would seep in and had to be constantly pumped to keep the bottom dry. I came home from work one day to find what
Palo Alto Pool Cleaners Provider Name Locked
calls their "de-watering" pump installed. This is just an old
Palo Alto Pool Cleaners Provider Name Locked
pool pump meant for circulating pool water, not for pumping out a nine foot deep sump. The pump does not have enough suction to raise water that high. In order to keep it pumping
Palo Alto Pool Cleaners Provider Name Locked
decided to use my well water and have it flow into the suction side of the pump, 24 hours a day, every day until the job was done. Our well water was not that good before the job, and now it looks like tea after pumping the well continuously for more than two weeks. I don't know how they can call themselves pool contractors if they don't have the proper equipment required by pool contractors. Here is how they had it rigged up.
See Pump Photo
Those brown blocks on either side are two of our leftover pavers they used to block up the pump and keep it working. That's a large PVC suction line coming out of the pump and reduced down to garden hose size, and that's a garden hose leading from the pump to our pool drain. Not only is our electric and well water being supplied to the pump, the red garden hose on the left that we use on the deck is connected to the pump suction. Expect these guys to use whatever you leave out for them including patio chairs, etc...
) Get ready for unexpected expenses. When we got close to the day the pool was to be filled
Palo Alto Pool Cleaners Provider Name Locked
called and asked where the filters could be delivered. They had not discussed this with me before. They said since we had well water it needed to be filtered when the pool was filled from our well and that they would just charge us what the filter company will charge them, $750. I called another filter company and they said the filters were carbon filters and that it cost $350. I told
Palo Alto Pool Cleaners Provider Name Locked
that if it was not covered in the quote, then they should not do that specific item and give us an additional bill for it. I also had to do that with pool ladders and deck mounts they said were not sturdy. I asked if the ladders were there when they quoted and they responded that they were. I then told them to do with them what they planned to do when they bid the job.
Just be sure you ask what the scope of work is and what is included and agree to a price before you sign the contract. This is from the start of draining to the completion of filling. By the way, this is what it looks like when
Palo Alto Pool Cleaners Provider Name Locked
grouts in a ladder. They did not clean around the deck holes or even try to match the color of the deck. I wish I had just kept the original
Palo Alto Pool Cleaners Provider Name Locked
mounting hardware and not agreed to let them grout the ladder in. They told me that in their 30 years of experience, grouting is the best way. Judge for yourself if this is what your work looks like after 30 years of expertise. It does, however, match the tiger stripes in the pavers.
See Ladder Photo
) Ask about the durability of the epoxy and if there are any special water chemistry requirements and if you can use your pool cleaner. At the end of the job they gave us a long sheet of information about water chemistry and how any damage from poor water chemistry was not covered under the warranty. I guess since we never got a warranty this is not a big concern for us.
We paid the premium price of $16,800 for this job, about what I have seen for smaller new complete pools. It was an expensive lesson. Please learn from our experience and be proactive with whatever company does the work.
- Harry H.
A

Rating
Superb. Have never been more pleased with people servicing our house. They worked diligently for almost five hours removing heavy-duty calcium build-up on our tiles. Friendly, courteous, all sorts of good things. The owner
Palo Alto Pool Cleaners Provider Name Locked
is a gem. I cannot say enough good things
Palo Alto Pool Cleaners Provider Name Locked
this company.
- Gerald D.
A

Rating
My pool pump quit working and I called
Palo Alto Pool Cleaners Provider Name Locked
for service because of the raving reviews on here. He came by a few hours later and told me it needed to get replaced or rebuilt. He asked me if I had a home warranty because I told him I recently purchased the house , and he advised me to check and see if the pool was covered under the warranty. I hadn't even thought of that and was humbled by his kindness, to give his business away. You don't encounter that too often. My pool is indeed covered by the warranty and is now fixed, but I will most certainly use
Palo Alto Pool Cleaners Provider Name Locked
's company in the future once my warranty runs out. He did not charge me for the service call either. This man is a true gem.
- Robert F.

All Pool Cleaners in Palo Alto, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

5 Star Pool Plaster Inc

7275 National Dr
Livermore

A Affordable Handymen Maintenence Services

870 E El Camino Real
Mountain View

A HOT TUB PLACE - SOFTUB

840 PINER RD
Santa Rosa

A POOL PATROL

20175 CHATEAU DR
Saratoga

A Priority Pool & Spa

Mayfield Avenue
San Jose

A Professional Pool & Spa

1648 Sundown Ln
San Jose

AB&C Services

1860 El Camino Real
Burlingame

About Green Land Care

5100 Montreal Dr.
San Jose

Advanced Pool Coatings

6141 Angelo Court
Roseville

American Leak Detection - SF Bay Area

1201 Andersen Dr
San Rafael

ANDERSON SPA WAREHOUSE

2872 E 7TH ST
Oakland

Andy's Pool Service

PO Box 3395
Los Altos

Apollo Electric

P.O. Box 28001
San Jose

Aqua Gunite Inc

5830 S Naylor Rd
Livermore

Bailey Utility and Leak Locating

P.O Box 32122
San Jose

Bay Area Pool & Spa Service

773 Plaza Linda
Novato

Ben There Pool Repair

P.O.Box 7551
San Jose

Big Kahuna Pools

15645 La Mar Ct
Morgan Hill

Big Oak Services LLC.

PMB# 217 2310 Homestead Dr C1
Los Altos

BMH Electric

PO Box 7163
San Carlos

Buck Stove Spa & Fan Center

2556 North Main Street
Walnut Creek

Buhler Construction Company

3614 16th St. #1
San Francisco

Burkett's Pool Plastering Inc

600 N Frontage Rd
Ripon

California Spa Services

1547 Palos Verdes Mall
Walnut Creek

CALIFORNIA'S GUNITE & Pool Plastering

510 GREENVILLE RD
Livermore

Calwest Landscape Demolition

21103 Brush Rd
Los Gatos

CAPP Services

Sunnyvale

Chlorine Genie Inc

5031 Blum Road
Martinez

CINNABAR BUILDERS INC

6552 LITTLE FALLS DR
San Jose

Clarity Pool and Spa

PO Box 62015
Sunnyvale

CLEAN SWEEP POOL & SPA

PO BOX 320909
Los Gatos

COAST SPAS of Santa Clara

921 LAURELWOOD RD
Santa Clara

Contra Costa Pools Inc

3190 Oak Grove Rd
Walnut Creek

Contra Costa Pools Inc

1108 Ranch Point Way
Antioch

Cool Pool Service, Inc.

5313 Dent Ave
San Jose

Cool's Custom

PO Box 1974
Los Gatos

Coral Pool and Spa

164 Sun Blossom Dr
San Jose

COVER STAR

3877 WALNUT BLVD
Brentwood

Custom Pools & Remodeling

5200 Motsinger Rd
Ceres

Dalcon Electric

757 Chestnut St
San Jose

Darren's Pool Service

1140 Barnes Ln
San Jose

Dig & Demo

PO Box 4033
Walnut Creek

E&H Electric

2675 Little Boy Lane
San Jose

ERNIE'S POOL & SPA

1620 HAMILTON AVE
San Jose

Excel Pool & Spa

1924 Plymouth Street
Mountain View

FIBERGLASS POOL RESURFACING

5031 BLUM RD
Martinez

GENIE POOL AND SPA

3641 - C CHARTER PARK DR
San Jose

Gentec Services Inc

PO Box 2654
Livermore

HACIENDA POOLS

P.O. Box 2925
Livermore

HARRISON POOL SERVICE

P O BOX 266
La Honda

Hernandez Pool & Spa SVC

1042 Major AVE
Hayward

HLS Remodeling & Design Inc

19137 Haynes St
Reseda

HOT SPRING SPAS OF SANTA CRUZ

707 RIVER ST
Santa Cruz

Hot Springs Spa

1002 S De Anza Blvd
San Jose

Hydro Tech

944 S. San Tomas Aquino Rd
Campbell

Integrity Pools

1271 Juniper Dr #5
Gilroy

JACUZZI SPAS OF PALO ALTO

2001 EL CAMINO REAL
Palo Alto

James Pool Service

1017 El Camino Real
Redwood City

JAMES SANDER

4848 San Felipe Rd
San Jose

JOHN CALAME POOL SERVICE

2366 PRUNERIDGE AVE
Santa Clara

Karma Construction & Remodeling.

4848 San Felipe Rd.
San Jose

KEVIN HOLLOWAY POOL & SPA

869 W KNICKERBOCKER Drive
Sunnyvale

KNIGHT LANDSCAPE CONSTRUCTION INC

1670 S 7TH ST
San Jose

LA BELLE DAY SPAS

95 TOWN AND COUNTRY VLG
Palo Alto

Landscape Locators

Headquarters in Mission Viejo
Mission Viejo

Latino Bail Bonds

330 W Hedding St
San Jose

Legacy Construction Inc

5604 Bellagio Dr
San Jose

LESLIE'S SWIMMING POOL SUPLS

5100 CLAYTON RD
Concord

LESLIE'S SWIMMING POOL SUPPLIES

1355 S Bascom Ave
San Jose

LESLIE'S SWIMMING POOL SUPPLIES

5859 LONE TREE WAY
Antioch

LESLIE'S SWIMMING POOL SUPPLIES

6915 Camino Arroyo
Gilroy

LESLIE'S SWIMMING POOL SUPPLY

5859 LONE TREE WAY
Antioch

LIFETIME POOLS

910 SAN ANTONIO ROAD
Palo Alto

Low Buck Pools

4300 The Woods Dr apt 1724
San Jose

LP Construction Company

360 E Evelyn Ave #440
Sunnyvale

M&M Construction & Home Design

1647 Willow Pass Rd
Concord

Maximus Development Inc

3355 Myrtle Ave
North Highlands

Mc2 Pool & Spa Inc

1340 White Oaks Rd
Campbell

Method Paving

3003 Copper Rd
Santa Clara

Mr. Drain Plumbing of Alameda

2532 Santa Clara Ave # 319
Alameda

Mr. Drain Plumbing of Berkeley

2930 Shattuck Ave Suite
Berkeley

Mr. Drain Plumbing of Burlingame

1325 Howard Ave
Burlingame

Mr. Drain Plumbing of Castro Valley

3056 Castro Valley Blvd
Castro Valley

Mr. Drain Plumbing of San Bruno

851 Cherry Ave Ste 27
San Bruno

Mr. Drain Plumbing of San Francisco

1459 18th Street
San Francisco

Mr. Drain Plumbing of San Lorenzo

15934 Hesperian Blvd
San Lorenzo

Mr. Drain Plumbing of San Ramon

21001 San Ramon Valley Blvd
San Ramon

Mr. Drain Plumbing of Santa Clara

1556 Halford Ave
Santa Clara

Mr. Drain Plumbing of Santa Cruz

849 Almar Ave
Santa Cruz

Mr. Drain Plumbing of South San Francisco

101 Hickey Blvd
South San Francisco

Mr. Drain Plumbing of Sunnyvale

370 Altair Way
Sunnyvale

NATURAL BRIDGES LANDSCAPING

15015 Los Gatos Blvd
Los Gatos

New Products, Inc/Caldera Spas

11 Digital Dr
Novato

OHMS Handyman Services

310 N Chapel Rd
Hollister

OK Contracting

509 Sierra Vista Avenue
Mountain View

OWENS ELECTRIC & SOLAR

279 N AMPHLETT BLVD
San Mateo

PACIFIC POOL COVERS

PO Box 5592
San Jose

Paradise Valley Spas

1737 S El Camino
San Mateo

Paradise Valley Spas

1800 Arnold Industrial Way
Concord

Paradise Valley Spas

530 Francisco Blvd Blvd W Unit I
San Rafael

Paradise Valley Spas

5327 Jacuzzi Street Unit 2-C
Richmond

Paradise Valley Spas

3278 Almaden Expressway
San Jose

Paradise Valley Spas

2001 El Camino Real
Palo Alto

Paradise Valley Spas

3555 Clares St #EE
Capitola

PARAMOUNT POOL PLASTER

1051 Mattox Rd
Hayward

PARKER'S POOL & SPA

777 2nd Ave.
Redwood City

PERSONALIZED POOL CARE

P.O. Box 4094
Napa

PH Pool & Spa, Inc.

6017 Snell Avenue
San Jose

PMC POOL & SPA

1243 TUCSON AVE
Sunnyvale

PnJ HAULING

1625 Beck Dr
San Jose

POCO Solar Energy, Inc.

3345 KELLER ST
Santa Clara

Pool Pro Pool Service

205 Ottawa St
San Mateo

POOLS ETC MAINTENANCE & REPAIRS

763 MARSH ROAD
Menlo Park

Posidon Pools Inc

3790 El Camino Real
Palo Alto

PRINS POOL REMODELING

1177 Branham Lane #212
San Jose

Reflections Pool service

4546 El Camino Real
Los Altos

Riptide Construction Inc

Post Office Box 14249
Santa Rosa

Robert's Reliable Pool Service

PO BOX 1227
Capitola

SCUBA POOL REPAIR INC

800 Cristich Ln
Campbell

Serenity Pools Inc

620 Mountain View Ave
Belmont

SHARK POOLS

PO BOX 53898
San Jose

Sky Renovation

5632 Van Nuys Blvd #184
Van Nuys

Solid Rock Inc

1060 Willow Street
San Jose

Sonoma Valley Pool & Spa

18036 Highland Blvd
Sonoma

Spa Hoppers

640 Bailey Rd
Pittsburg

Spa Removers

17595 Harvard Ave
Irvine

SPA TECHNICIAN

1141 Old County Rd Ste D
Belmont

Stergion Construction

2345 Spring Street
Redwood City

Sterling Pool Supplies & Service Inc

1239 W El Camino Real
Mountain View

Stonebridge Pools

P.O. Box 20010
San Jose

Student Movers

2901 West Coast Hwy
Newport Beach

Suntrek Solar Pool

4851 Sunrise Dr
Martinez

THE POOL DOCTOR

4038 SAN PABLO DAM RD
El Sobrante

THE POOLYARD

423 S BASCOM AVE
San Jose

Tradewind Spas

15736 Los Gatos Blvd
Los Gatos

Tradewinds Spas

15736 Los Gatos Blvd
Los Gatos

Treeium, Inc

5352 Laurel Canyon Blvd.
Valley Village

TURBO SPA

6398 DOUGHERTY RD
Dublin

Unique Concrete Creations

1079 Elm Street
San Jose

Vasona Construction

4120 Business Center Dr
Fremont

Water Heaters Only, Inc

3620 Haven Ave
Redwood City

Shop Local Pool Cleaning Services in Palo Alto, CA

Palo Alto Zip Codes

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