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Pool And Spa Cleaners to Avoid

123

Top Rated Pool And Spa Cleaners

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Over 2,349 reviews for
Palo Alto Pool And Spa Cleaners from people just like you.

F
"We fully REGRET choosing
. This is the WORST company in terms of any kind of communication. The online schedule has bogus dates that aren't" accurate. Repeated emails and voicemails to the scheduler and GM are not responded to. Several members of the Precision team are rude and are not customer-focused. Items listed in our contract were not completed, and then it's a nightmare trying to get the $$ credited back to us. Our pool was excavated May 9, and we still do not have plaster completed. The ONLY reason we chose
was the price, and we wish we had paid the $10k more to go with another pool company. I do not wish this process on anyone. I have zero confidence that our pool will be completed (and running correctly) by September.

-Brooke M.

F
"NO Customer Service whatsoever. I guess when everyone in the Woodlands owns a pool, you don't have to treat your customers right, because the next one is around" the corner. I was having my roof replaced so I called this company and left a message requesting that they push back from Wednesday to Friday, since my pool had a tarp over it. I didn't get a call back the next day, so I called to make sure that all was on track. The woman said yes, they could push back to Friday and I was happy that they were working with me. The pool guy came out on Friday right before 5pm. My husband was home and he said he found the note the pool guy left which said that he broke a piece off of our chlorinator and that we should call the office. So my husband called the office and of course, no answer. He left a message and sent the owner an email. The owner, sent a casual email back saying something to the extent of let me know if you want me to come out on Monday. REALLY!! They broke our equipment and they wanted us to wait until Monday. We spend most of our time in the pool on the weekend and were hosting a pool party the next day. My husband spent two hours buying and fixing the broken equipment. When Monday morning came we didn't hear from the owner following up on the issue. I called on Monday afternoon and the woman aware of the situation and asked her to send someone out since the pool guy didn't vaccuum the pool the day he broke the equipment. They never did, our weekly guy just came out like nothing happened on Wednesday. The next week the pool guy left us a note saying he was sorry, that he did the best he could to clean our pool, but his hand was injured. I don't recommend this company. They don't care about their customers. They never answer the phone. They don't work on the weekends.

-Anthony C.

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Local Articles in Palo Alto

5 tips to consider before adding a swimming pool

So you think you're ready to take the plunge and invest in a new pool for your backyard. Be sure to consider these tips before diving in.

5 Secrets Most Pool Service Companies Won't Tell You

All swimming pool companies operate differently. If you need local pool service, check out these secrets some companies don’t want you to know.

Las Vegas homeowner Ryan Law says Blue Lagoon Pools left him with an incomplete pool. (Photo courtesy of Ryan Law)
Pool & Spa Service

Owning a swimming pool may seem like a dream come true. But others who have gone through the building 
and servicing process offer cautionary tales.

Taking proper precautions as winter approaches ensures your pool will remain in sparkling good condition next spring. (Photo courtesy of Angie's List member Kevin S. of Indianapolis)
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Get your pool ready for the off-season while protecting your investment by following these tips.

a drained pool with cloudy water and algae buildup stains on the pool wall.
Pool & Spa Service

Owning a swimming pool isn’t cheap.

swimming pool and built in spa
Pool & Spa Service

Is the finish on your pool falling apart? You'll need to have it resurfaced before your problems multiply.

Inspiration & Ideas

in-ground pool maintenance
inground pool patio with outdoor kitchen and gas fireplace
in-ground swimming pool with LED lighting
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screened-in swimming pool
saltwater pool

Angie's Answers

?
?
My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
?

You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

?
I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool And Spa Cleaning reviews in Palo Alto

A

Rating
We started using
Palo Alto Pool And Spa Cleaners Provider Name Locked
3 years ago. The house we bought had the pool already built by another pool company. We have had multiple items in need of replacing. Each time it seemed like an emergency to us, Millennium always managed to work us into their schedule, they send competent staff who are patient (we are fairly new to owning a pool), willing to explain what they're doing and why, and are friendly. They work with us on scheduling, since we have two big black dogs that have access to the pool area, in order for our service request to be completed. We have regularly scheduled cleanings once every two weeks. They vacuum, check the chemicals, pH and have replaced the skimmer baskets when we didn't know we needed new ones. Our pool has been crystal clear all year. In 3 years I have not had a complaint, these guys are great.
- Cindy S L.
C

Rating
Began using
Palo Alto Pool And Spa Cleaners Provider Name Locked
about a year ago. Price and quality of service were excellent until four weeks ago when all communication with the owner and his brother (an employee) ceased. Sent several text messages as well as voice mails but no response from anyone. it appears that they have decided to not service my pool and hot tub going forward without any indication as to why. Invoices were always promptly even though billing was not done in a timely manner.
- Gary F.
A

Rating
After several attempts with getting other pool companies to help us, we joined Angies' list and contacted
Palo Alto Pool And Spa Cleaners Provider Name Locked
. They responded within an hour of our call and set up a time to conduct a pressure test within a week. I asked them for advice on if we should consider filling the pool in since we had a diver come and determine it was not a liner leak. They provided council on what to expect from the visit, that the cost to do the test was low enough to provide us information we needed to make a decision. They also reassured us that in most instances, they can pinpoint where the leak is and minimize the work and cost necessary to fix it.
Two gentlemen showed up exactly on time after calling ahead 30 minutes previously just to let us know they were on their way. There was no window to wait! Very professional, nice guys brought in their hand held equipment and started the test. Within just a few minutes they discovered exactly where the leak was. They determined they could fix the leak immediately instead of having to come back AND that they did not have to drill through the pavement. They dug a hole next to the concrete pavement and climbed into it head first and fixed the leak. AMAZING work and so quick.
We were swimming by the next day in clean water and haven't had a problem since. We are happy to have found
Palo Alto Pool And Spa Cleaners Provider Name Locked
and will without a doubt use them in the future (now that we know all of the services they provide).
- Karen M.
A

Rating
First time home-buyer and first time pool owner...moved in a week ago and uncovered a TON of issues, one being what I thought to be a major pool leak. I lost 2 inches of water in two days and had to fill my pool up twice a day...scary stuff, I thought about having to bust through concrete and or pool walls to get it fixed. When
Palo Alto Pool And Spa Cleaners Provider Name Locked
came here, he was VERY knowledgeable and uncovered the issues almost immediately. Explained them thoroghly and made me feel VERY comfortable with the issues. NO I didnt have to bust through walls! He fixed two leaks and me being a hands on guy, he showed me how to fix the low priority leak for practically nothing, just a trip to home depot. Great guy, great company...I will continue to use there services. Thank you
Palo Alto Pool And Spa Cleaners Provider Name Locked
and
Palo Alto Pool And Spa Cleaners Provider Name Locked
.


- Giovanni G.
A

Rating
I called
Palo Alto Pool And Spa Cleaners Provider Name Locked
on the 24th of
Palo Alto Pool And Spa Cleaners Provider Name Locked
. They returned my call within the same morning and scheduled a service call for Monday, the 27th. Monday, I was called 30 minutes out, to meet
Palo Alto Pool And Spa Cleaners Provider Name Locked
at the house.
Palo Alto Pool And Spa Cleaners Provider Name Locked
and I discussed the problems and he looked over my present pool system. He said that the filter system needed replacing. I also requested repiping around the pump/filter system because of a leak issue and a broken valve. He gave me a quote and was able to replace the filter and pipe system the same day. He called when the job was finished. He also came back on Friday, the 31st, to walk me through the system of valves and filter cleaning. I would highly recommend
Palo Alto Pool And Spa Cleaners Provider Name Locked
, the office manager and the company. They were all professional and polite.
I gave a B for price because anything over $500 would have been high for me. No one likes to spend money on pool repair. Ha, ha. I would rather take a vacation.
- Tana S.
F

Rating
Bought the "deal" that THEY were advertising on Angieslist. Then when we tried to schedule we had an email saying they weren't taking new clients and to contact angieslist to try and get our money back. They didn't even contact AngiesList themselves - instead make us chase the money. They didn't seem sincere at all and I will never trust a company that advertises, takes your money, and then doesn't perform - its a sign of a very poorly managed company.
I suspect what happened is they really just DID NOT WANT TO HONOR THE DEAL so backed out.
****
We are temporarily not accepting new clients. This is to ensure we provide the excellent quality of service our existing customers have come to expect. We apologize for any inconvenience this may cause you. You may contact Angie's list for your refund. No need to reply to us on Angie's list. Regards,
Palo Alto Pool And Spa Cleaners Provider Name Locked
214 755-8408 squeakycleanps@yahoo.com
- KARL M.
F

Rating
It was difficult to get someone to speak to, to make our initial appointment. Calling their number you speak to an "answering service" , which seems like a great idea. But no one calls back. After being told someone will call you later today or tomorrow, and repeatedly calling back, I finally get a phone call from a lady who apologizes and says she was on vacation, and will get the appointment scheduled right away. We met with
Palo Alto Pool And Spa Cleaners Provider Name Locked
, the owner, on 6/19/15. We received the estimate in a timely fashion on 6/24/15. However, after reviewing it and finding some things that needed to be clarified, we requested another meeting in person to finalize the contract and give a down payment. That is when this company showed who they really are. The appointment was set, and my husband left work early. He texted
Palo Alto Pool And Spa Cleaners Provider Name Locked
before to make sure the meeting was still on but
Palo Alto Pool And Spa Cleaners Provider Name Locked
did not respond. When he came home and
Palo Alto Pool And Spa Cleaners Provider Name Locked
did not show, we called and got the "apologizing assistant" once again who said, "Oh I am so sorry, I was supposed to let you know
Palo Alto Pool And Spa Cleaners Provider Name Locked
couldn't make it, but I was doing my other job of swimming lessons with kids. I work part-time, etc. I will call you tomorrow to reschedule since I am driving now". She never called us back We called several days later after no one had called us, and scheduled another appointment. The day of the 2nd appointment, I called in advance to make sure he would show, and was told he had an emergency at a job and would be working late, and could not make it. Why didn't anyone call us to let us know? We foolishly called again to schedule yet another appointment for the 3rd time, which was for today. Once again I called in the afternoon and this time was told he was on a plane somewhere and could not make it. Again, no one called to let us know he decided to go out of town. Three times in a row of no-show appointments, spread over the course of 4 weeks, and each time he does not show, and NO ONE CALLS TO LET US KNOW? That is: a) disrepectful to not let people know you are canceling, b) inconsiderate to other people's busy lives, c) irresponsible to not attempt to keep your appointments, especially when you canceled 2ce already, d) pompous and arrogant by thinking he is too important to answer his phone or his texts, and that he is far more important than that of his lowly customers. After all these 3 no-show appointments, not once did
Palo Alto Pool And Spa Cleaners Provider Name Locked
personally call to apologize.
While waiting for his precious appointment, I missed out on using another pool contractor who has taken other jobs and is not available for quite some time. At least the other contractor answers his phone, even though he is so busy.
- Judy S.
A

Rating
They were professional,punctual,stayed within the cost estimate. No surprises and prompt answers when questioned. They stayed totally on schedule which we really appreciated. We didn't hesitate at all with leaving them to finish job.
- Judy B.

Pool And Spa Cleaners in Palo Alto, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

5 Star Pool Plaster Inc

7275 National Dr
Livermore

A Affordable Handymen Maintenence Services

870 E El Camino Real
Mountain View

A HOT TUB PLACE - SOFTUB

840 PINER RD
Santa Rosa

A POOL PATROL

20175 CHATEAU DR
Saratoga

A Priority Pool & Spa

Mayfield Avenue
San Jose

A Professional Pool & Spa

1648 Sundown Ln
San Jose

AB&C Services

1860 El Camino Real
Burlingame

About Green Land Care

5100 Montreal Dr.
San Jose

ACCURATE POOL CARE

426 MUNDEL WAY
Los Altos

Advanced Pool Coatings

6141 Angelo Court
Roseville

Al Masci Pool Service Inc.

6930 Vanalden Ave
Reseda

American Leak Detection - SF Bay Area

1201 Andersen Dr
San Rafael

ANDERSON SPA WAREHOUSE

2872 E 7TH ST
Oakland

Andy's Pool Service

PO Box 3395
Los Altos

Apollo Electric

P.O. Box 28001
San Jose

Aqua Gunite Inc

5830 S Naylor Rd
Livermore

AquaTech Pool Systems

239 Delta Rd
Oakley

Art's Pool Services

36255 Easterday Way
Fremont

Bailey Utility and Leak Locating

P.O Box 32122
San Jose

Bay Area Hauling Bobcat Service

1151 Spencer Ave
San Jose

Bay Area Pool & Spa Service

773 Plaza Linda
Novato

Ben There Pool Repair

P.O.Box 7551
San Jose

Big Kahuna Pools

15645 La Mar Ct
Morgan Hill

Big Oak Services LLC.

PMB# 217 2310 Homestead Dr C1
Los Altos

BMH Electric

PO Box 7163
San Carlos

Buck Stove Spa & Fan Center

2556 North Main Street
Walnut Creek

Buhler Construction Company

3614 16th St. #1
San Francisco

Burkett's Pool Plastering Inc

600 N Frontage Rd
Ripon

California Spa Services

1547 Palos Verdes Mall
Walnut Creek

CALIFORNIA'S GUNITE & Pool Plastering

510 GREENVILLE RD
Livermore

CAPP Services

Sunnyvale

Chlorine Genie Inc

5031 Blum Road
Martinez

CINNABAR BUILDERS INC

6552 LITTLE FALLS DR
San Jose

Clarity Pool and Spa

PO Box 62015
Sunnyvale

CLEAN SWEEP POOL & SPA

PO BOX 320909
Los Gatos

Clear Pool Service

2113 Lincoln Street
Palo Alto

COAST SPAS of Santa Clara

921 LAURELWOOD RD
Santa Clara

Contra Costa Pools Inc

3190 Oak Grove Rd
Walnut Creek

Contra Costa Pools Inc

1108 Ranch Point Way
Antioch

Cool Pool Service, Inc.

5313 Dent Ave
San Jose

Cool's Custom

P.O. Box 1974
Los Gatos

Coral Pool and Spa

164 Sun Blossom Dr
San Jose

COVER STAR

3877 WALNUT BLVD
Brentwood

Custom Pools & Remodeling

5200 Motsinger Rd
Ceres

Dalcon Electric

757 Chestnut St
San Jose

Darren's Pool Service

1140 Barnes Ln
San Jose

Dig & Demo

PO Box 4033
Walnut Creek

E&H Electric

2675 Little Boy Lane
San Jose

Empire Pool

25A Crescent Dr Unit 511
Pleasant Hill

ERNIE'S POOL & SPA

1620 HAMILTON AVE
San Jose

Excel Pool & Spa

1924 Plymouth Street
Mountain View

FIBERGLASS POOL RESURFACING

5031 BLUM RD
Martinez

GENIE POOL AND SPA

3641 - C CHARTER PARK DR
San Jose

Gentec Services Inc

PO Box 2654
Livermore

Green NRG

20335 Ventura Blvd
Woodland Hills

HACIENDA POOLS

P.O. Box 2925
Livermore

HARRISON POOL SERVICE

P O BOX 266
La Honda

Hernandez Pool & Spa SVC

1042 Major AVE
Hayward

HLS Remodeling & Design Inc

19137 Haynes St
Reseda

HOT SPRING SPAS OF SANTA CRUZ

707 RIVER ST
Santa Cruz

Hot Springs Spa

1002 S De Anza Blvd
San Jose

Hydro Tech

944 S. San Tomas Aquino Rd
Campbell

Integrity Pools

1271 Juniper Dr #5
Gilroy

JACUZZI SPAS OF PALO ALTO

2001 EL CAMINO REAL
Palo Alto

James Pool Service

1017 El Camino Real
Redwood City

JAMES SANDER

4848 San Felipe Rd
San Jose

JOHN CALAME POOL SERVICE

2366 PRUNERIDGE AVE
Santa Clara

K&B POOL SERVICE

441 COYOTE CREEK CIR
San Jose

KEVIN HOLLOWAY POOL & SPA

869 W KNICKERBOCKER Drive
Sunnyvale

KNIGHT LANDSCAPE CONSTRUCTION INC

1670 S 7TH ST
San Jose

LA BELLE DAY SPAS

95 TOWN AND COUNTRY VLG
Palo Alto

Latino Bail Bonds

330 W Hedding St
San Jose

Legacy Construction Inc

5604 Bellagio Dr
San Jose

LESLIE'S SWIMMING POOL SUPLS

5100 CLAYTON RD
Concord

LESLIE'S SWIMMING POOL SUPPLIES

1355 S Bascom Ave
San Jose

LESLIE'S SWIMMING POOL SUPPLIES

5859 LONE TREE WAY
Antioch

LESLIE'S SWIMMING POOL SUPPLIES

6915 Camino Arroyo
Gilroy

LESLIE'S SWIMMING POOL SUPPLY

5859 LONE TREE WAY
Antioch

LIFETIME POOLS

910 SAN ANTONIO ROAD
Palo Alto

Low Buck Pools

4300 The Woods Dr apt 1724
San Jose

M&M Construction & Home Design

1647 Willow Pass Rd
Concord

Maximus Development Inc

3355 Myrtle Ave
North Highlands

Mc2 Pool & Spa Inc

1340 White Oaks Rd
Campbell

Method Paving

3003 Copper Rd
Santa Clara

Mr. Drain Plumbing of Alameda

2532 Santa Clara Ave # 319
Alameda

Mr. Drain Plumbing of Berkeley

2930 Shattuck Ave Suite
Berkeley

Mr. Drain Plumbing of Burlingame

1325 Howard Ave
Burlingame

Mr. Drain Plumbing of Castro Valley

3056 Castro Valley Blvd
Castro Valley

Mr. Drain Plumbing of San Bruno

851 Cherry Ave Ste 27
San Bruno

Mr. Drain Plumbing of San Francisco

1459 18th Street
San Francisco

Mr. Drain Plumbing of San Lorenzo

15934 Hesperian Blvd
San Lorenzo

Mr. Drain Plumbing of San Ramon

21001 San Ramon Valley Blvd
San Ramon

Mr. Drain Plumbing of Santa Clara

1556 Halford Ave
Santa Clara

Mr. Drain Plumbing of Santa Cruz

849 Almar Ave
Santa Cruz

Mr. Drain Plumbing of South San Francisco

101 Hickey Blvd
South San Francisco

Mr. Drain Plumbing of Sunnyvale

370 Altair Way
Sunnyvale

NATURAL BRIDGES LANDSCAPING

15015 Los Gatos Blvd
Los Gatos

New Products, Inc/Caldera Spas

11 Digital Dr
Novato

OK Contracting

509 Sierra Vista Ave
Mountain View

OWENS ELECTRIC & SOLAR

279 N AMPHLETT BLVD
San Mateo

PACIFIC POOL COVERS

PO Box 5592
San Jose

Paradise Valley Spas

1737 S El Camino
San Mateo

Paradise Valley Spas

1800 Arnold Industrial Way
Concord

Paradise Valley Spas

530 Francisco Blvd Blvd W Unit I
San Rafael

Paradise Valley Spas

5327 Jacuzzi Street Unit 2-C
Richmond

Paradise Valley Spas

3278 Almaden Expressway
San Jose

Paradise Valley Spas

3555 Clares St #EE
Capitola

Paradise Valley Spas

2001 El Camino Real
Palo Alto

PARAMOUNT POOL PLASTER

1051 Mattox Rd
Hayward

PARKER'S POOL & SPA

777 2nd Ave.
Redwood City

PERSONALIZED POOL CARE

P.O. Box 4094
Napa

PH Pool & Spa, Inc.

6017 Snell Avenue
San Jose

PMC POOL & SPA

1243 TUCSON AVE
Sunnyvale

PnJ HAULING

1625 Beck Dr
San Jose

POCO Solar Energy, Inc.

3345 KELLER ST
Santa Clara

Pool Pro Pool Service

205 Ottawa St
San Mateo

POOLS ETC MAINTENANCE & REPAIRS

763 MARSH ROAD
Menlo Park

Poolsafe Inc

1200 S Escondido Blvd
Escondido

Posidon Pools Inc

3790 El Camino Real
Palo Alto

PRINS POOL REMODELING

1177 Branham Lane #212
San Jose

Reflections Pool service

4546 El Camino Real
Los Altos

Riptide Construction Inc

Post Office Box 14249
Santa Rosa

Robert's Reliable Pool Service

PO BOX 1227
Capitola

SCUBA POOL REPAIR INC

800 Cristich Ln
Campbell

Serenity Pools Inc

620 Mountain View Ave
Belmont

SHARK POOLS

PO BOX 53898
San Jose

Sky Renovation

5632 Van Nuys Blvd
Van Nuys

Solid Rock Inc

1060 Willow Street
San Jose

Sonoma Valley Pool & Spa

18036 Highland Blvd
Sonoma

Spa Hoppers

640 Bailey Rd
Pittsburg

Spa Removers

17595 Harvard Ave
Irvine

SPA TECHNICIAN

1141 Old County Rd Ste D
Belmont

Stergion Construction

2345 Spring Street
Redwood City

Sterling Pool Supplies & Service Inc

1239 W El Camino Real
Mountain View

Stonebridge Pools

P.O. Box 20010
San Jose

Student Movers

2901 West Coast Hwy
Newport Beach

Suntrek Solar Pool

4851 Sunrise Dr
Martinez

THE POOL DOCTOR

4038 SAN PABLO DAM RD
El Sobrante

THE POOLYARD

423 S BASCOM AVE
San Jose

Tradewind Spas

15736 Los Gatos Blvd
Los Gatos

Treeium, Inc

5352 Laurel Canyon Blvd.
Valley Village

TURBO SPA

6398 DOUGHERTY RD
Dublin

Unique Concrete Creations

1079 Elm Street
San Jose

Vasona Construction

4120 Business Center Dr
Fremont

Water Heaters Only, Inc

3620 Haven Ave
Redwood City

Shop Local Pool And Spa Cleaning Services in Palo Alto, CA

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