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"I had Best Chimeny out for a repair estimate. I had been quoted a lot of money from a different company and wanted a second opinion. My understanding from my initial" home inspection
me to believe the first estimate was off. Best came out and completed an inspection. I was informed that it was a few
repairs that would be needed and the price was about $1500 cheaper than the other company that want me to put in a whole new fire box and chimney stack. I have not contracted the work out yet but the inspector was professional and nice. I will surly use them when I am ready for the work to be done.

-Jonathan H.

F
"The first week of November 2014 I called
to fix a pilot light on our fireplace that would not come on. They scheduled a visit two weeks later" on 11/21. They came and verified the problem. They got the pilot to light, but it was too weak a flame to stay lit. They said I needed a new valve assembly. They charged me $149 for the visit and $195 for the valve IN ADVANCE for a total of $371. They said they would call when the valve came in and install it. They hadn't called in the second week of December so I called to see what the status was. To make a long story short I called five times to try to see what was going on. Finally I talked to a lady and told her I needed to get the fireplace fixed and we needed to get me a refund or something so I could get on with the repair. She agreed to check into it and found out the part supplier had sent her an email asking a question back in November and she had not caught it. ( She was very apologetic, but now it was mid January) So I gave her the serial numbers and repair part numbers again ( the same info I gave the first technician) and she said she would call when the part came in. Sure enough in about a week the part came in, they scheduled a visit a week later, and came back 1/28/2015. To make a long story short they installed the valve and the pilot light still had too small a flame to function. At this point it had taken about 11-12 weeks, I was out $371 including the cost of the part in advance, and they had achieved nothing and I was without my fireplace for most of the winter. The tech finally repeatedly turned the pilot on and off until he got something close to a full light and I let him go but I am sure the next time I turn it off for the summer it will not light properly. This is the appliance service call from h***, it is what every home owner dreads when they need to get something fixed.

-Dave M.

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Local Articles in Palo Alto

Chimneys

If you have a wood-burning fireplace, be sure to have it cleaned and inspected regularly to reduce the risk of fire. But be careful who you hire because chimney-repair scams are common.

Photo by John Griffin
John Pilger of the highly rated Chief Chimney Services in Smithtown, N.Y., says shady chimney companies target homeowners in his area.

How to avoid chimney repair scams

These scams lure homeowners via phone solicitations, door-to-door sales pitches or ads offering too-good-to-be-true prices.

Angie's List
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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

Chimney sweep and fireplace inspection, cleaning
Chimney Sweep, Chimney Repair

Regular chimney inspection and cleaning helps prevent fires from creosote buildup and saves money on repairs. Here’s a look at what’s involved and the costs.

A chimney inspection covers every part of the structure, interior and exterior. (Photo courtesy of Angie's List member David G. of Portland, Oregon)
Chimney Repair, Chimney Sweep

Chimneys, fireplaces and vents need to be inspected at least once per year. Even an unused chimney needs to be checked for possible animal nests or damage.

The exposed portion of your chimney receives more weather abuse than any other masonry on a building, says Bard. (Photo courtesy of Angie's List member Jane L. of Philadelphia)
Chimney Repair

By paying yearly attention to your chimney crown to catch issues early, you can save yourself costly chimney repairs and extend the life of your chimney.

Angie's Answers

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Most all professional chimney sweeps now utilize the National Fire Protection  211 Standard for chimneys, fireplaces , Vents and solid fuel-burning appliances for chimney inspections, which determines when and whether he has to access the roof.

There are 3 levels of inspection  The most commonly performed are Level 1 and level 2  are listed:

Level 1            Done as Annual Inspection

                      Routine cleaning of the flue

                      Direct replacement of a similar appliance

Level 1 inspection is recommended for a chimney under continued service under the same conditions with the continued use of the same appliance.

IN A Level 1 inspection, your chimney service tech should examine the *READILY ACCESSIBLE portions of the appliance and the chimney connection. HE will be looking for basic Soundness of the chimney structure and flue as well as the basic appliance installations and connections. HE will also Verify that  the chimney is free of obstruction and combustible deposits.

* Readily accessible Means that no special equipment is required to gain such access, ie.Ladder

 

LEVEL 2            Upon sale or transfer of a property

                       After an operating malfunction or an external event is likely to have caused damage to the chimney

                        Addition or removal of one or more connected appliances, or the replacement of an appliance withone of a different type, a different input rting or a different efficiency.

                        Prior to relining or replacement of the flue lining

 

Level 2 insp. are required when any changes are made to the system. Changes can include a change of Fuel Type, changes in shape or material in the flue,Replacement or addition of an appliance of a disimilar type, input rating or efficiency. Building fires, chimney fire or other seismic events as well as weather events or obvious construction defects would be indicators that a level 2 is warranted.

 

Level 2 includes everything in a level 1 PLUS the *Accessible portions of the chimney exterior and interior including attic, crawl spaces and basements. it addresses proper clearances from combustible in accessible locations.There are no speciality tools required to open or access doors, panels, or coverings during a level 2 insp.  The level 2  insp should also include the visual inspection by video scanning equipment or by other means in order to examine the internaql surfaces and joints of all the flue liners inside the chimney structure. No removal or demolition or any permrnantely attached portions of the chimney or building structure or finish shall be required in a level 2 insp.

*ACCESSIBLE means if you can get to it with special equipment do it but you dont have to take apart anything for said access. Use of ladders and cameras just no demolition.

 

LEVEL 3  SEE NFPA 211 STANDARD FOR DETAILS

 

***THE REAL ANSWER to this question lies with the accessibility of the top of the chimney and roof type.  Most professional sweeps want to examine up close the top of the chimney for cracked masonry crowns , which is very common, Flashing issues, top view down flue, and for prefab chimneys to insp the condition of the Chase cover and cap.

Note that the use of a special tool (ladder) to gain access to the chimney is under a level 2 inspection, which can be additional costs since it is a much more thorough inspection.

It is possible to sweep and do a level 1 insp. without accessing the roof. 

 

Also most professional sweeps have equipment that allows us to sweep the chimney with a rotary system that is operated from inside at the fireplace opening and achieve a much better cleaning than pushing brushes down from the top and without getting on the roof. We also video scan the flue from the hearth so the homeowner can be a part of that inspection or "chimney-oscopy". They see the live action of the top of the chimney and conditions that exist inside their system so when they get their report they know they are not some stock pics that could be used to sell repairs but the actual pics of the conditions they viewed in their system. And we do not have to access the roof.

If the chimney access requires multiple ladders or is a "brush with death", there could be extra cost, and the sweep would make an onsite decision regarding the ability to safely reach the top of the chimney or have to use a lesser option of binoculars or rely on experience to determine whats going on up top based on visible symptoms,  if access is too dangerous or not possible.

 

So don't discount a sweeps knowledge or ability on whether he gets on the roof or not. Check him out on referral sites , company web site, credentials, training and experience. Get referals and check on liability insurance and you should be able to find a sweep that can meet your need. If you are in North Carolina check us out at ClassicChimney.com. For the last 25 years we have been sweeping and inspecting chimneys, certified formerly by the CSIA for 15 years and current member of the NC Guild. give us a call  9197822879

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Chimney Repair reviews in Palo Alto

A

Rating
When
Palo Alto Chimney Repair Services Provider Name Locked
came in my house she immediately smelled gas, The fireplace was not on and nothing cooking on my gas
Palo Alto Chimney Repair Services Provider Name Locked
. She followed the odor, which I could not smell, and found a spot in my basement where the smell was concentrated. She had me call Baystate Gas Co. and they were at my home in 10 minutes. Checking my house, they found a gas leak due to corrosion of a pipe near my hot water heater. My gas service was shut off. If
Palo Alto Chimney Repair Services Provider Name Locked
had not been noticed this there could have been an explosion with my family in the house. None of us could smell the gas. On
Palo Alto Chimney Repair Services Provider Name Locked
's first visit to my house to service my gas fireplace in 2011 she cleaned my entire insert and the fireplace which had mice droppings. We went in the basement to see if we could find where the mice were getting into the back of the fireplace. She plugged the spot that was the access point and while in the basement noticed some oil on the floor below my oil tank. She pointed out that there seemed to be a leak in the tank so I called my oil company and sure enough I had a leak but was able to get it taken care of before a catastrophe occurred.
Palo Alto Chimney Repair Services Provider Name Locked
and her assistant are so knowledgeable about fireplaces, chimneys and the workings of stoves, gas or
Palo Alto Chimney Repair Services Provider Name Locked
, that I would never use anyone else to service mine. She is always willing to answer questions if I call her and she explains things so you can understand the. She is amazing!
- Brenda H.
A

Rating
The technicians arrived on time and worked efficiently. The work appears to be excellent and there were no problems.
- Walter T.
A

Rating
I feel that the gentleman who inspected my chimney was honest, knowledgeable, and professional. I would not hesitate to use this company again in the future.
- Susan Y.
A

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When he came, he looked right at my chimney and was very honest. He said when the house was built in 2009, the standards were not as exact for gas and smoke escaping from the chimney as they are now. I had a gas fireplace. He let me know that the builders had done just the minimum and my chimney was safe but not totally safe. He wanted to make sure there were no birds caught in there. He let me know things were a little rusty and I should have it rebuilt in order for it to be really safe. If my chimney were inspected then, it would not pass. There honesty was absolutely amazing. In the end, I hired them to replace the parts of my chimney at the very top in order to keep it safe. I paid half before the work started and the other half after they had finished. When they called, they made sure they could come if I wasn't here. I just like the way they ran their business. In the end, it took him about an hour and a half to finish the job. They belong to the BBB, the National Fireplace Institute and are also a member of the National Chimney Sweep Guild. He didn't even charge me for my initial inspection which would normally cost $79.00.
- BARBARA W.
A

Rating
Went well. Work was quick and efficient. Team was careful not to make or leave a mess. Overall a good experience.

- Leigh J.
A

Rating
Wow, wow, wow! I am not easily impressed when it comes to customer service, but I am fully impressed! From our exchanges in Angie's List, I could tell scheduling would be easy. The office staff member scheduled a day that worked well for me and was able to give me an exact appointment time - not some stupid window I would have to wait around for. The crew was right on time - even a few minutes early - and waited for me to pull in the driveway before they did (I hate when work vehicles block the driveway for lunchtime appointments because then I have to park on the street - so I really appreciated that they waited for me to invite them into the driveway).
Palo Alto Chimney Repair Services Provider Name Locked
and
Palo Alto Chimney Repair Services Provider Name Locked
were fantastic! They were very friendly and put on booties while in the home so they didn't make a mess on the floor. They did a very quiet and thorough inspection and cleaned off the gas logs. They put tarps down to protect my home from any mess and left the place spotless.
Palo Alto Chimney Repair Services Provider Name Locked
and
Palo Alto Chimney Repair Services Provider Name Locked
are so enthusiastic about the work they do and it put a smile on my face. They were thrilled to give my fireplace a clean bill of health and tell me no additional work was needed to make it safe or operational. Since I'm certainly not going to stick my head in a chimney or know what I'm looking at, it would be easy for a company to lie and have me hire them for a "necessary repair", but they were actually quite pleased with the quality of the fireplace and didn't try to sell me anything or get me to add on a service. They walked me through the use of the fireplace and answered all of my questions. They were very conscious of both the aesthetic aspect and safety aspect and I appreciated that very much. I got to pay with a credit card on the spot (no annoying bill to get later) and they sent me photos of the inspection. The appointment took exactly one hour - just as they'd promised. I could not have asked for anything more from this company!
- William G.
A

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I had Integrity do some much needed work last fall which included a cleaning, a new liner and a new connector and flu at my furnace. They also replaced missing bricks/mortar and installed a new chimney cap. They did an excellent job at a reasonable price; returned all my calls and showed up at the agreed upon time. And to my amazement; it only took them a few hours to complete all these tasks.


- Frank P.
A

Rating
They were very efficient, knowledeable, informative and very professional. I would highly recommend their services to others and plan on using them to finish my chimney repairs.
- Anna W.

All Chimney Repair Services in Palo Alto, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Nor Cal Handyman Company

4497 Latimer Ave
San Jose

A1 Home Service

158 Wshington Blvd

ABA Hearth & Home

1494 Laurel St
San Carlos

ABOVE ALL ROOFING SOLUTIONS INC

700 Northrup Street
San Jose

ALS Chimney Cleaning

579 EL Camino Real
Atherton

AMK Roofing Services

184 Talmadge Ave
San Jose

AMS COAST SHEET METAL

1620 PALMETTO AVE
Pacifica

Arizona's Home Repair

3727 Moonstar Ct
San Jose

B A Morrison

2544 Castro Valley Blvd
Castro Valley

BETTER ROOFING WITH TRAVIS

220 Mar Vista
Watsonville

Bradley Construction

PO Box 620276
Redwood City

Buhler Construction Company

3614 16th St. #1
San Francisco

Cal-Vintage Roofing Co Inc

11257 Coloma Rd
Gold River

CARDINAL ROOFING CO INC.

2541 LEGHORN ST
Mountain View

Chimney Clean and Carpet Clean Company

1538 San Joaquin Ave
San Jose

Christopher Carlson Construction

730 w verano ave
Sonoma

Closed

San Francisco

Colonial Life

1401 Willow Pass Road
Concord

CRIVELARI CONSTRUCTION & HLNG

1130 MARIN AVE
Albany

Customized Roofing Company

5346 Montecito Ave
Santa Rosa

Daddario Roofing Co Inc

716 Capitola Ave
Capitola

DEAN DESIGNS CO INC

27 Avondale Ave
Redwood City

DNA's Clean Sweep Chimney Service & More

4008 English Oaks Ave
Tracy

Enliven Nail & Spa

570 Masonic Way
Belmont

EZ Build Masonry

P.O. Box 1
San Geronimo

Foo Bar

San Francisco

Guideline Builders

333 Hegenberger Road #315
Oakland

GVS Construction Company

530 Showers Drive # 7-285
Mountain View

Handyman Dan

San Jose

Hill & Company Property Management

1700 Jackson St
San Francisco

Home Remedy LLC

9505 Yupondale

Jda Chimney Sweep

PO Box 654
San Martin

Karma Construction & Remodeling.

6038 Tampa Ave
Tarzana

Limey Roofing

342 San Carlos Ave
Redwood City

Los Gatos Roofing

888 Faulstich Ct
San Jose

M&M Construction & Home Design

1647 Willow Pass Rd
Concord

maintainance services

1271 eucalyptus drive
Vallejo

MB Chimney Sweep & Home Services

821 N.Branciforte Dr.
Santa Cruz

MEJA Inc.

1696 Trowville Ln.
Hayward

ML Construction

928 Terminal Way
San Carlos

Mooresolutions Handyman Services San Jose

2246 Los Gatos Almaden Road
San Jose

Nick Lambdin Masonry

5140 Janell way
Carmichael

OHMS Handyman Services

310 N Chapel Rd
Hollister

PT Masonry

1029 Connie Dr
Campbell

RELIABLE CHIMNEY SWEEP

1830 e clarendon

RESCUE ROOFING

12 NANCY LN
Daly City

Roof Rx

1001 Bayhill Dr.
San Bruno

Roofing Service Group

201 Spear St
San Francisco

Roy Miller Brickwork

2604 62nd Avenue
Oakland

Royal Chimney Services

2253 Maywood Ave
San Jose

S & I Construction, Inc.

287 17th Street
Oakland

Saber Roofing Inc

2995 Woodside Rd
Woodside

SABRA MASONRY

630 N SAN PEDRO ST
San Jose

Scudder Roofing

3342 Paul Davis Dr
Marina

Shaz Construction & Design

PO Box 1083
Novato

Sontag Construction inc

1456 San Pablo Ave
Berkeley

Strong Hold Masonry and Concrete

555 Rancho Caballo
Santa Rosa

The Chimney Doctor

15295 Central Ave
San Leandro

The Fireplace Element

2444 Old Middlefield Way
Mountain View

The Tool Guys

542 Lanfair Circle

Tip Top Roofing

120 Amato Ave
Campbell

Treeium, Inc

5352 Laurel Canyon Blvd.
Valley Village

True Masonry

1231 19th Ave
San Francisco

Two Brothers Roofing

2804 E 55th PL

United Chimney Inc

579 El Camino Rl
Atherton

Westshore Roofing Inc

2245 A Fortune Dr
San Jose

Shop Local Chimney Repair Services in Palo Alto, CA

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