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Over 199 reviews for
Palo Alto Rental Car Companies from people just like you.

"My experience with Enterprise on Glenwood Ave was excellent. They were always on time and I never had to wait. The car was ok, but the service is what really stood" out. The reason I'm writing this review is review is to recognize
who went above and beyond for me. I left something in my rental car, and it was critical that I get it back quickly. He tracked it down with the next renter and went to meet her to retrieve it for me. This was all done during a snowstorm that made getting around town difficult.

-Lane W.

"I chose Enterprise specifically because they advertise that they will "pick you up." I made the reservation a week in advance. The morning of the rental" (7 hours before rental time) I called to schedule pick up at my house. I was told to call back "30 minutes before I wanted to be picked up." They would not schedule the pick up during this initial call.) I called them 1 hour before, and was again told to "call back 30 minutes before I wanted to be picked up." I told them I felt 1 hour before was close enough and so pick up was scheduled for 4:30pm. I offered to give directions, but was told they didn't need them. When they had not shown up by 5:00 I called, and was told someone was on the way. The driver called at 5:15 and said he was lost. The driver turned out to be the same individual who had told me on the phone (Enterprise's landline) at 5:00 that "the driver was on his way," indicating that he had been in two places simultaneously. The driver finally showed up and took me to the Enterprise office to do my paperwork. The store manager said they had been very busy that day. He obviously had put his "walk-in" customers ahead of my reserved time. Enterprise's slogan should be "We'll pick you up when we're darn good and ready," or "We'll pick you up at our convenience." I was on a schedule, and their inefficiency made me an hour late to my destination. The manager arranged to let me return the car empty as compensation. Their office is a 12 minute drive from my house, and there was no good reason for their tardiness.

-Lynne R.

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Local Articles in Palo Alto

Car Rental

Whether you're traveling out of town on a business trip, taking an extended vacation or just need a different form of transportation for the weekend, renting a car is a convenient and affordable option. But there's money to be saved and inconvenience to be avoided. Before you rent a car again, read up on these consumer-focused car rental tips.

Bus leaving rider behind.
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Travel Agencies, Travel Medicine, Limousine Service, Taxi/Shuttle Service, Rentals - Cars, Animal & House Sitting, House Security

Spring break, a family road trip, traveling abroad, summer vacation ...

Return rental cars in good condition to avoid extra cleaning fees. (Photo courtesy of member Dirk H.)
Rentals - Cars

Whether headed to the beach or to the city for business, search for discount offers and follow these other rental option tips before hitting the road.

Cynthia Wilson
Travel Agencies, Rentals - Cars

Taking a family vacation isn't cheap. Use the following information below to decide which transportation mode suits your budget and schedule.

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Car Renting reviews in Palo Alto


Very unsatisfactory, Extra charges that were not explained ahead of time, ex. I originally thought I needed the car but was stuck in a snow storm and needed it a couple days longer. Was charged for insurance I declined, which added an extra $110.60 to the bill. Three people waited on me and not a single one knew what they were doing. Very unhappy.
- Donald S.

Horrible company. Terrible customer service. Showed up with more expensive car and told me that was all they had. Yeah. right. I had a mid-size reserved so you can see where I might feel a bit weird.
I gave them my card to pay for the car and they ended up taking all of the money in my bank with that same card. They maxed it out till I had nothing left! I called about this, spoke to a man and was treated poorly. I was told there was nothing anyone can do blah, blah, blah... Worse...Did nothing to get me my money back the entire time I had the vehicle. Over 4 days!
The car dripped a massive amount of oil in my garage which I had to clean up with a bunch of newspaper. I have never seen so much oil drip from a car just sitting in the garage before. Not that great of a vehicle either. Oh, they did show up on time though!
- Deborah J.

Three weeks ago I reserved a 15 passenger van,
Palo Alto Rental Car Companies Provider Name Locked
#9853WW, in person with associate
Palo Alto Rental Car Companies Provider Name Locked
, associate
Palo Alto Rental Car Companies Provider Name Locked
, called me 2/3/2015 to verify I would be picking up a 15 passenger van on 2/4/2015 and I confirmed I would be there between 12:30 and 1pm. At 11:15am on the 4th he called again and said the 15 passenger van would not be available due to the "CORPORATE" office had picked it up this morning and sold it. He said all he had was a 12 Passenger van. I told him that was not acceptable due to the fact I was traveling with 5 adults to Georgia to attend a wedding and needed the extra room to accommodate the luggage required to attend multiple functions over the weekend. He said he would get back to me. About 30 minutes later
Palo Alto Rental Car Companies Provider Name Locked
called me to tell me the 15 passenger van, that I reserved 3 weeks ago and saw on the lot the day before with my own eyes, was NOT going to be available. She offered me a second vehicle at no charge but I did not intend to caravan to Georgia. I was over a barrel, she told me she would charge me half the rate, if it were free I would still be an unsatisfied ENTERPRISE RENT-A-CAR customer, but I had no choice since I'm leaving early Thursday morning. When I arrived
Palo Alto Rental Car Companies Provider Name Locked
was very professional but voiced his opinion that I didn't really need a 15 passenger van with 6 people, that wasn't his to decide. We inspected the outside for minor damages and notated them on the contract, we did not inspect the inside, that is until I got home and started to load-up. It was a disgrace, carpets and upholstery were badly stained. Can you tell I'm not a satisfied customer of ENTERPRISE RENT-A-CAR.
Palo Alto Rental Car Companies Provider Name Locked
727 710-6940
- Roger S.

They were friendly they came out and identified themselves. They walked me around the rental, customer service was great and very professional. There were no issues with the vehicle what so ever. This is a highly recommend local business I will continue to use them.
- Robert K.

Got the vehicle I needed for the weekend. Car was clean and ready when I arrived. While I had to wait for a transaction to be completed in front of me, I was acknowledged on entry. My paperwork was ready when I got to the counter and I was in and out in 15 minutes with the vehicle to make my weekend with friends and family very pleasant.
- Sheryl S.

Great EXCEPT rental companies continue to raise their insurance rates. I like using the third party insurance on the rental but rates are going way up!!

They provided a good rental car. They picked me up and dropped me off. They were very professional and their rates were incredible.
- Gordon T.

Easy....Easy...Easy...I booked online. When I got there everything was ready to go. They are open 24 hours/day. They had partial insurance, to cover any minor issues and cover my personal insurance deductable-which I took. The partial insurance rental was nominal fee. I was very pleased and would rent from them again.
- Monica H.

All Rental Car Companies in Palo Alto, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Cut Above Limo

40141 Santa Teresa Common


Palo Alto


643 fairmont suite a


Palo Alto

All Horizons Travel, Inc.

160 Main St
Los Altos


4230 El Camino Real
Palo Alto


Palo Alto


Palo Alto


Palo Alto

Enterprise Rent-A-Car

4275-26 Rosewood Dr

Enterprise Rent-A-Car

6876 Center St

Executive Charters & Limousine

1275 4th St #714
Santa Rosa

FCC Collision Centers

177 E Evelyn Ave
Mountain View

Freeman Toyota

2875 Corby Ave
Santa Rosa


Palo Alto

Hansel Honda

1310 Auto Center Dr.

Hertz Rent A Car

177 Airport Blvd
South San Francisco


Palo Alto

Miles Car Rental San Francisco

237 Kearny St # 364
San Francisco

Miracle Auto Painting & Body Repair

2307 Clement Ave


Palo Alto

San Francisco Car Rental

780 McDonnell Rd
San Francisco

Service Rent-A-Car Inc

698 S 1st St
San Jose


Palo Alto

The Hertz Corporation - San Francisco

3928 Geary Blvd
San Francisco

Toyota 101

525 E Bayshore Rd
Redwood City


San Bruno

Shop Local Car Renting Services in Palo Alto, CA

Palo Alto Zip Codes

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