Orangevale Internet Service Articles

Sample Reviews

A

Rating
All reception problems and computer internet were corrected/improved and service much improved over all.
Both techs were very knowledgeable and professional in dealing with me and the problems.
- Ann Marie G.
F

Rating
Based on my experience, this organization is completely incompetant. Complained of intermittent service outages, the sent a tech who replaced the modem. Still had problem so they sent another tech who replaced the modem again. Still not working. Sent a 3rd tech, apparently this one was an actual
Orangevale Internet Service Providers Provider Name Locked
tech (not a subcontractor) who said the two previous modems were not the right model. Mind you, this is 3 times now that we had to fight our way through the
Orangevale Internet Service Providers Provider Name Locked
voice menu system to get a person on the line – each call taking between ½ to one hour. So finally the service is working and out of the blue, I get a cable tv box delivered to my house (we only subscribe to internet service). Call in again to find out why and turns out someone from
Orangevale Internet Service Providers Provider Name Locked
just signed us up for cable tv service without our permission (isn’t that illegal?). So they say they are sending me a return box and it never comes, and so then I’m paying for cable service I
Orangevale Internet Service Providers Provider Name Locked
’t want and I cant return the box because they wont send a tech or a return box. Finally I got that cleared up and, as a reward for my pain and suffering, they offer me free "blast" high speed service for 3 months. I ask what happens after 3 months and was told it will drop off automatically. 3 months later and guess what - I am now paying for blast which I did not ask for. Couple months later and the modem is now out again and we are in week two of trying to get a tech out here and they keep missing appointments and never reschedule or call back. I contacted the MN Attorney General’s office and they said I should contact my legislator. I really want good inernet service but am out of options. A monopoly shouldn't be allowed to operate like this.
- Clifford F.
A

Rating
These guys are THE BEST! They were here when they said that they would be here, our receiver was up and running in no time at all, our internet is WAY FASTER than our previous service provider,
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Service is owned locally and not by a service located in Ephrata,
Orangevale Internet Service Providers Provider Name Locked
Service billing is easy, PLUS some lucky customers get a bonus through a drawing each month. When we did experience disruption due to an electrical storm,
Orangevale Internet Service Providers Provider Name Locked
Service was here rapidly to make sure that we re-connected effortlessly and flawlessly.
We would use
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Service even if it was twice what we pay now!
- Marshall T.
A

Rating
It went very well. The only criticism that I have about the whole experience is that the air cards had to stop working before we were told they were not the correct ones. When they changed over it would have been nice if they had proactively contacted the people who had air cards that hooked up to DVR and let them know they would need replacing. Since this had to be done by a technician we could have scheduled an appointment to get it done. Since I am sure they have information on who is renting what, it seems like it would be easy enough to look up all the air card users and give them a call. No sorry or credit was offered either
- Carol V.
F

Rating
I had been with
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for 8 years. The last few months, the service has been intermittent. When I call, they blame my computer but my work computer has the same problem. Then the service would re-establish on both computers at the same time....tells me it's their problem. So, I decided to upgrade to fioptics. have a letter that service would start at 9-4-2014 after 8 pm. Called @ 8:30 pm - no service - they said wait - called back later - they said not activated - wait. Called twice on Friday - no help - i'd get these off shore people that you couldn't understand. Finally on Sat, called and asked for a supervisor. Woman who helped me said they had never contacted dispatch to start service. Said I'd have service on Monday (9-8-14). Monday afternoon - no service - called @ 6:30 - same drill - wait till 8 pm. After 8PM - it could be anytime tonight...just wait. Finally around 10 pm, I called and the bozo on the phone said - well you may have a faulty modem. You'll need to take it to a
Orangevale Internet Service Providers Provider Name Locked
store....Yea right...
Anyway, I visited Verizon this morning. Within 10 minutes, they had this mobile modem set up for me. Guess what - 1/2 THE PRICE OF THE
Orangevale Internet Service Providers Provider Name Locked
SERVICE.
Anyway, I came home; set it up on both my work and home computers and it was off and running within 30 minutes.
No phone calls - no off shore accents with please repeat over and over....
THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE I EVER HAD. AND JUST THINK I WAS AN 8 YEAR CUSTOMER. THEY WILL NOT STAY IN BUSINESS LIKE THIS. VERIZON NEEDS TO ADVERTISE THEIR $20 A MONTH MODEM. I WOULD HAVE SWITCHED YEARS AGO IF I'D KNOW I COULD HAVE GOOD OR BETTER SERVICE FOR 1/2 THE PRICE.
- Rhonda S.
D

Rating
I was finally given correct information to receive sound but it isn't permanent. At least 60% of the time I have to go through hoops to fix the problem. I have not moved or changed any wiring between the cable connection or between my TV and peripherals. It's very annoying and I am very seriously considering cutting the cord with them.
- Donna K.
B

Rating
Ok, I like that they actually, especially recently, started to paying more attention to keeping their customers happy(er). I received a courtesy call to review my service and ended up switching to a better and cheaper service, I've been using old package and had no idea that its OLD and I can get better for less. Sounds too good to be true, well it kinda of is too good.
The switch wasn't smooth at all. I like
Orangevale Internet Service Providers Provider Name Locked
, been their customer for many years, I like how they have improved and their Internet Speed in our area is still the best. But their customer support and service "road" wasn't always so "nice and paved". Their customer support unfortunately still desires to be better even though service itself much improved that's why i am still sticking to them.
The below is my 'story':
One bright and shiny day few months ago I received email from
Orangevale Internet Service Providers Provider Name Locked
that made me happy. They were increasing my Internet Speed free of charge to up to 100MB down from 30 which was 3 times jump, or so called "Performance Internet" package. I was HAPPY! Thank you,
Orangevale Internet Service Providers Provider Name Locked
! I wish I knew what would happen soon after. It was during the time when Game of Thrones season was still on and my wife and I were enjoying watching the show for free. Then one night it just suddenly stopped being free. I went to the internet that same night and tried to verify if I can access it online. Website told me that I need a subscription, I said OK, and then it said - everything appears to be in order. Hey fun! We were able to watch GoT eposiode that night for free again on TV. No call was made to
Orangevale Internet Service Providers Provider Name Locked
that night.
Then next time episode aired we couldn't watch it again, said subscription is required. Ok I finally decided to call
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. Long story short they've added 10$ promotion to account and said that we could use this for a year. FUN! Game of Thrones and actually the whole HBO on Demand was free now.
Then shortly after a few days or so, my Internet speed drops back to 30Mb/sec. What? Must be mistake... Let me call
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. This is when the roller coaster begun. Let me tell you, when
Orangevale Internet Service Providers Provider Name Locked
gets something right and straight its golden, it works for years. But to get it solid and straight you may need to get through the h*** of fiery lakes and smoldering pipes of customer support MULTIPLE times!
So soon after Internet Speed drop
Orangevale Internet Service Providers Provider Name Locked
calls me with a courtesy call to review my account since "I've been such a loyal customer for many years (ComcastTM)". Long story short I find out that I was never supposed to have such good Internet Service, it must have been a mistake... "or was it?" that's why account was reverted back to basic package most likely. First we
Orangevale Internet Service Providers Provider Name Locked
on Demand (must have been a trial that we had no idea it is a trial? then we get email for internet speed increase, then it drops and
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calls few days after? That's too many coincidences.
So I talked with the lady for a while and she actually explained that I am using old package which is more expensive so she can switch us to triple play. Well great, I can disconnect from Vounage (they were great!) save some money on overall bill from
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and then lady assured us that our Internet will be performance package and all will be golden... Right... After the switch speed fell back to a regular up to 30 down again and I've had to call multiple times back until they finally managed to transfer my phone number from Vonage. When I called back angry last time it ended up that phone number transfer was not registered correctly etc etc etc. I could probably write a book about
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support.
But they are not the only company. As more layers you have in a lettuce of your customer support as more internal miscommunication and dumbcrackery company will have. Its same with Microsoft and any other company that outsources their customer support personnel across the
Orangevale Internet Service Providers Provider Name Locked
. So yeah. I love
Orangevale Internet Service Providers Provider Name Locked
for a good improved service but I also hate them for messed up customer service. And its just sounds stupid when these guys and
Orangevale Internet Service Providers Provider Name Locked
that talk with you every single one of them assure you that everything will be resolved during the call and you will be the most happy customer. The butt kissing is simply ridiculous. One thing politeness and professionalism and another putting way too much butter on your bread to the point where it starts to melt and drip over so to speak.
As many times I've had to do some major change to my service it was ALWAYS some kind of a problem and if I wasn't persistent enough it would just keep hanging and nobody would ever fix it for me. I've always had to call back multiple times until I hammered that nail into the ground and things were DONE.
So, hope you enjoyed my story.
Orangevale Internet Service Providers Provider Name Locked
has great Internet Service and Cable quality is great too especially HD channels. But customer support layered lettuce mess if just a nightmare to get through and unless you are persistent and keep calling and annoying them you'll sit and wonder "What the heck is going on"...
Best wishes,
Orangevale Internet Service Providers Provider Name Locked
.
- Andrejs S.
B

Rating
I needed to cancel my TV service and keep my Internet service. The sales
Orangevale Internet Service Providers Provider Name Locked
helped me promptly and took care of my request. He did not attempt to sell me anything or persuade me to keep the TV service. Other than the cost of the services, as I have no other options at my current location, I am pleased with the products.
- Edward T.
A

Rating
I talked online to contact us , it went very well No one could confirm what my bill would be since it doesn't go out till the 13th, but I could figure out the credit to my current bill would only be $9.00
- Linda W.
A

Rating
The technician, after trying several scenarios to get the move to play, told us that he was not able to do so at that particular time, however, he said he was pretty sure that the head office could fix the issue on Monday. We did try to play the movie on Monday evening (it worked!!!) and shortly after we finished watching the movie, the tech called to inform us that the problem had been resolved. I thanked him for his follow up of the situation and his return call and informed him that we found out that the problem had been fixed since we had just watched the movie that we had been trying to see.
- Mary D.
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All Internet Service Providers in Orangevale, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

ACCESSBEE.COM

Sacramento, CA

ADD A JACK COMPANY

10900 PINELLA WAY
Rancho Cordova, CA

ALERT COMPUTER SVC

3104 O Street
Sacramento, CA

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

ASHBY COMMUNICATIONS

10642 Industrial Ave
Roseville, CA

AT&T

PO Box 989029
West Sacramento, CA

AT&T U-verse El Dorado

6201 Pleasant Valley Rd
El Dorado, CA

AT&T U-verse El Dorado Hills

4441 Brisbane Cir
El Dorado Hills, CA

AT&T U-verse Fairfield

740 Texas St
Fairfield, CA

AT&T U-verse Placerville

3184 Center St
Placerville, CA

AT&T U-verse Shingle Springs

3971 Durock Rd
Shingle Springs, CA

Bar None Auction - Corporate HQ

2440 Gold River Road
Rancho Cordova, CA

Bar None Auction - Sacramento

4751 Power Inn Road
Sacramento, CA

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Bill Sullivan Telephone Installation & Repair

5247 Mission View Ct
Carmichael, CA

Business Finance Store

Castle River Way
Sacramento, CA

Cable Sacramento

Sacramento, CA

Cable Sacramento

Sacramento, CA

Cable Sacramento

Sacramento, CA

Cable TV Sacramento

Sacramento, Ca

Chicago B2B Services

Hanover Park, IL

CitrusKiwi Web Solutions LLC

25943 W Yukon Dr
Buckeye, AZ

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

ComAudit Services

5180 Grove St.
Rocklin, CA

COMCAST

3890 TRUXEL RD
Sacramento, CA

Comcast

2501 Research Park Dr
Davis, CA

Comcast

1115 2nd St
Sacramento, CA

Comcast Carmichael

5804 Marconi Ave
Carmichael, CA

Comcast Citrus Heights

7451 Auburn Blvd
Citrus Heights, CA

Comcast Davis

330 G St
Davis, CA

Comcast Elk Grove

10339 Jennick
Elk Grove, CA

Comcast Elk Grove

8941 Elk Grove Blvd
Elk Grove, CA

Comcast Fairfield

740 Texas St
Fairfield, CA

Comcast Fairfield

728 Texas St
Fairfield, CA

Comcast Roseville

101-173 Pacific St
Roseville, CA

Comcast Roseville

115 N Grant St
Roseville, CA

Comcast Roseville

1850 Douglas Boulevard #100
Roseville, CA

Comcast Roseville

1850 Douglas Blvd #100
Roseville, Ca

Comcast Sacramento

1101-1199 Terminal Way
Sacramento, CA

Comcast Sacramento

906 G St
Sacramento, CA

Comcast Sacramento

900-948 8th St
Sacramento, CA

Comcast Vacaville

409 Main St
Vacaville, CA

Comcast Yuba City

311 B Street
Yuba City, CA

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

Dave Dodds Web Development

3793 Hillsborough Rd
Shingle Springs, CA

Debbie's Personal Assisant

3387 Maricopa Ct
Cameron Park, CA

Directv Elk Grove

8944 Elk Grove Blvd
Elk Grove, CA

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Folsom

521 East Bidwell Street
Folsom, CA

Dish Network Folsom

521 E Bidwell St
Folsom, CA

Dish Network Sacramento

915 I St
Sacramento, CA

Dish Network Sacramento

915 I St
Sacramento, CA

Dish Network Woodland

301 Cottonwood Street
Woodland, CA

Dish Network Woodland

448 Main Street
Woodland, CA

DSL Sacramento

Sacramento, CA

eDecisions

2443 FAIR OAKS BLVD PMB
Sacramento, CA

ezeeye Brand & Web Design

212 Elefat St
Roseville, Ca

fast security patrol

5325 elkhorn
Sacramento, CA

ForbenMedia

7401 Summerhill Road
Boston, GA

Frog Stone Media

5960 South Land Park Dr
Sacramento, CA

Going Places

Going Places
Rancho Cordova, CA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA

High Energy Designs

9175 Firelight Way
Sacramento, CA

Homemade Design

41 Monument Ave
Boston, MA

Horizon

10255 Horizon Way
Sacramento, CA

iPCFix Computer Repair

1014 4th Street
Sacramento, CA

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

Liberty Construction

3848 Sherbrook Dr.
Santa Rosa, CA

LIBRA COMMUNICATIONS

5310 Spilman Ave
Sacramento, CA

M&M Computers

7613 Greenback Lane
Citrus Heights, CA

Marketing Mobile USA

1809 S Street, Suite 231
Sacramento, CA

MXSweb.com

7625 Sunrise Blvd.
Citrus Heights, CA

Optimize Worldwide

1700 Market St
Redding, CA

PC TEL IT PROS

1003 Lake Park Ave
Galt, CA

Performance Media Placement

23172 Plaza Pointe
Laguna Hills, CA

RTS Computer Services

5000 Windplay Dr Ste 1
El Dorado Hills, CA

Sacramento Web Design Group

915 L Street
Sacramento, CA

Sean West Networks

340-2 Travis Blvd
Fairfield, CA

Sierra Networking Technologies

PO Box 4333
El Dorado Hills, CA

Smackwagon Design

8138 Cantershire Way
Granite Bay, CA

Succeed.Net

1510 Poole Blvd
Yuba City, CA

T MOBILE

12920 SE 38th St
Bellevue, WA

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11
Mt. Laurel, NJ

Talk is Sheep Marketing

1931 H St
Sacramento, CA

Tech-Boy Computer Solutions

PO Box 1236
Citrus Heights, CA

The PDM Group LLC

4727 East Bell Road
Phoenix, AZ

The Right Way to Write

30 East Georgia Street
Indianapolis, IN

The UPS Store #2503

7405 GREENBACK LN
Citrus Heights, CA

Training For Success California

980 9th Street
Sacramento, CA

Tytanium Ideas Inc.

167 G Street Ste 202
Lincoln, CA

Webb Design

PO Box 690661
Tulsa, OK

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive
Rockville, MD

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