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Oakland Hvac Articles
Hvac reviews in Oakland
Polite repairman, good sense of humor.
Altogether good experience.
Great communication with the office staff as well.
consultation fee. The service agent said one part had to be replaced
for about $250. He had the part but couldn't fit in the crawl space.
Since he had to come back there was going to be an additional $59 fee on
top of the $50. They sent someone who could fit in the crawl space and
replaced what was said needed to be replaced only to find that the gas
valve needed to be replaced. Another $500. I'm told that this is often
the case. I had it. If only they were straight about what was needed and
the possible costs it would be O.K. but to have them keep coming up
with something new- no. I finally spoke with the manager who credited me
with the $59 fees and waived the $250 fee and promised I would have
heat by the end of the day. But no- even the service agent said he had
the part that was need he actually had a similar "generic" part. I
didn't want a generic part I wanted the proper part for my furnace. He
left and was able to get the proper part and after three days I have
heat. Major abuse of my time and too much stress.
very helpful in getting everything done and I guess they are going to
speak to their service agents to be more comprehensive when giving
estimates. I believe they do quality work but I was the unlucky one to
get them off their game.
The new settings have worked great, and our energy bill is half what the pervious owner's was. (In part because we have a new residential hot water heater, but still.)
They took the time to explain how the system worked and adjusted it to meet my expected needs. Very happy with the service.”
This is the first time that I have used Angie's list so I was cautious. I made the call the person that answered the telephone was prompt and pleasant. I was given a two hour window and the person called before they arrived and they arrived within that two hour windows.
The service person was concerned about possibly tracking dirt into the house, so they put on covers for his shoes. The service was performed promptly and I was pleased with the service and the price.”
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